Design in Healthcare: Using Patient Journey Mapping from edX

In this course you will learn about the different experiences patients go through in a medical context. The patient journey explores the interaction between the patient and the healthcare providers in all stages of the disease; coping with treatment and dealing with expectations, and interaction with and between different stakeholders.

This course will give designers and specialists in healthcare the knowledge, insights and tools to be able to analyze and improve patient experience. You will learn how to map complex healthcare scenarios, pinpoint opportunities and create hands-on solutions aimed at improving the patient experience.

This course is an introduction to patient journey mapping; developed at the Delft University of Technology and applied in improvement of care pathway. Step-by-step, the course visualizes the different stakeholders, phases and actions involved in patient treatment. You will be challenged to pursue new insights and given a unique opportunity to learn about four trending healthcare issues each presented by a partnering institution.

Furthermore, you will learn about healthcare trends from a team of experts in specific technological domains. Ranging from personalized care to advance manufacturing for healthcare. These sessions will provide you with technological background that will be useful when developing your design concepts.

No previous knowledge about health care innovation, design or journey mapping is necessary.

What's inside

Learning objectives

The patient journey mapping method
Understand the different stages of a patient's experience and treatment journey
When and where patient journey mapping can be applied

How to identify opportunities from a patient's journey
Healthcare trends

The patient journey mapping method
Understand the different stages of a patient's experience and treatment journey
When and where patient journey mapping can be applied
How to identify opportunities from a patient's journey
Healthcare trends

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Suitable for beginners with no prior knowledge of health care innovation, design or journey mapping

Develops the Patient Journey Mapping method and its uses

Taught by Richard H.M. Goossens, a recognized expert in the field

Helps improve patient experience by analyzing and identifying opportunities in complex healthcare scenarios

Provides insights and tools for healthcare designers and specialists to map complex healthcare scenarios

Developed in collaboration with Delft University of Technology and applied in improvement of care pathway

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Design in Healthcare: Using Patient Journey Mapping with these activities:

Practice Patient Journey Mapping Techniques

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Reinforce your understanding of Patient Journey Mapping techniques through practice.

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Complete a series of online tutorials on Patient Journey Mapping.
Practice mapping out patient journeys for different healthcare scenarios.
Share your maps with others and get feedback.

Review Basics of Health Care

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Understand the essential concepts underpinning health care systems.

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Read the introduction and first chapter of the book.
Summarize the key points of each section.
Discuss the implications of the book's findings for your own practice.

Discuss Patient Experience Case Studies

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Learn from others and share your own experiences in improving patient experience.

Browse courses on Patient Experience

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Find a study group or online forum to participate in.
Discuss case studies of successful patient experience initiatives.
Share your own ideas and experiences with improving patient experience.

Five other activities

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Develop a Patient Journey Map

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Apply the Patient Journey Mapping method to a specific healthcare scenario.

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Identify the patient population and their needs.
Map out the patient's journey through the healthcare system.
Identify opportunities for improvement.
Develop and implement solutions to improve the patient experience.

Design a Patient-Centered Care Plan

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Develop a personalized care plan that meets the needs of a specific patient.

Browse courses on Patient-Centered Care

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Assess the patient's needs and preferences.
Develop a care plan that is tailored to the patient's individual needs.
Implement the care plan and monitor its effectiveness.
Make adjustments to the care plan as needed.

Attend a Patient Experience Workshop

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Gain practical insights and skills for improving patient experience.

Browse courses on Patient Experience

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Research and find a Patient Experience workshop that aligns with your interests.
Register for and attend the workshop.
Actively participate in the workshop and learn from the experts.
Apply what you learned in the workshop to your own work.

Write a White Paper on Patient Experience

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Synthesize your knowledge of patient experience and develop recommendations for improvement.

Browse courses on Patient Experience

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Research the current state of patient experience.
Identify best practices for improving patient experience.
Develop recommendations for policymakers and healthcare providers.
Write and submit your white paper for publication.

Contribute to an Open-Source Patient Experience Project

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Make a meaningful contribution to the field of patient experience by collaborating on an open-source project.

Browse courses on Patient Experience

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Find an open-source Patient Experience project that you are interested in.
Contact the project maintainers and express your interest in contributing.
Review the project's documentation and codebase.
Identify an area where you can make a contribution.
Submit a pull request with your changes.

Career center

Learners who complete Design in Healthcare: Using Patient Journey Mapping will develop knowledge and skills that may be useful to these careers:

Healthcare Executive

Healthcare Executives lead and manage healthcare organizations. They focus on developing and implementing strategies that improve the quality, efficiency, and accessibility of healthcare services. Healthcare Executives often have a background in healthcare, business, or public administration. This course may be useful for building a foundation in patient journey mapping, which can be applied to lead healthcare organizations in a more patient-centered way.

See salaries and explore the career path for Healthcare Executive

User Experience (UX) Designer

UX Designers design and evaluate user interfaces for websites, apps, and other digital products. They focus on creating user-centered designs that are easy to use and enjoyable. UX Designers often have a background in human-computer interaction, psychology, or design. This course may be useful for building a foundation in patient journey mapping, which can be applied to design healthcare products and services that are more patient-centered.

See salaries and explore the career path for User Experience (UX) Designer

Healthcare Administrator

Healthcare Administrators plan, organize, and manage healthcare organizations. They focus on ensuring that healthcare organizations are efficient, effective, and patient-centered. Healthcare Administrators often have a background in healthcare, business, or public administration. This course may be useful for building a foundation in patient journey mapping, which can be applied to manage healthcare organizations in a more patient-centered way.

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Industrial Designer

Industrial Designers design and develop products, such as medical devices and healthcare equipment. They focus on creating products that are user-centered, functional, and aesthetically pleasing. Industrial Designers often have a background in design, engineering, or human factors. This course may be useful for building a foundation in patient journey mapping, which can be applied to design healthcare products that are more patient-centered.

See salaries and explore the career path for Industrial Designer

Human Factors Engineer

Human Factors Engineers design and evaluate products and systems to ensure that they are safe, usable, and efficient. They focus on understanding how people interact with technology and the environment. Human Factors Engineers often have a background in engineering, psychology, or design. This course may be useful for building a foundation in patient journey mapping, which can be applied to design healthcare products and systems that are more patient-centered.

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Service Designer

Service Designers design and improve services, such as healthcare services. They focus on creating services that are user-centered and meet the needs of users. Service Designers often have a background in design, business, or engineering. This course may be useful for building a foundation in patient journey mapping, which can be applied to design healthcare services that are more patient-centered.

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Patient Advocate

Patient Advocates help patients navigate the healthcare system. They may provide information and support to patients and their families, and help them to access care and services. Patient Advocates often have a background in social work, nursing, or law. This course may be useful for building a foundation in patient journey mapping, which can be applied to help patients have a more positive experience with the healthcare system.

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Ergonomist

Ergonomists design and evaluate workplaces and products to ensure that they are safe, comfortable, and efficient. They focus on understanding how people interact with their environment and how to design products and workplaces that promote health and well-being. Ergonomists often have a background in engineering, psychology, or design. This course may be useful for building a foundation in patient journey mapping, which can be applied to design healthcare workplaces and products that are more patient-centered.

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Biomedical Engineer

Biomedical Engineers design and develop medical devices and other healthcare technologies. They focus on creating technologies that are safe, effective, and patient-centered. Biomedical Engineers often have a background in engineering, biology, or medicine. This course may be useful for building a foundation in patient journey mapping, which can be applied to design medical technologies that are more patient-centered.

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Clinical Research Coordinator

Clinical Research Coordinators help design, implement, and manage research studies. Those in this role work in many different therapeutic areas. Clinical Research Coordinators also prepare and submit regulatory documents, monitor patient safety, and ensure that studies are conducted according to Good Clinical Practice (GCP) guidelines. This course may be useful for building a foundation in patient journey mapping, which can be applied to design clinical research studies that are more patient-centered.

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Public Health Researcher

Public Health Researchers study the causes and prevention of disease and injury. They focus on improving the health of populations and communities. Public Health Researchers often have a background in public health, epidemiology, or biostatistics. This course may be useful for building a foundation in patient journey mapping, which can be applied to design public health interventions that are more patient-centered.

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Health Policy Analyst

Health Policy Analysts develop and analyze policies that affect the healthcare system. They may work for government agencies, non-profit organizations, or private companies. Health Policy Analysts often have a background in public health, economics, or political science. This course may be useful for building a foundation in patient journey mapping, which can be applied to design policies that are more patient-centered.

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Quality Improvement Specialist

Quality Improvement Specialists help healthcare organizations improve the quality of care they provide. They may work on projects related to patient safety, patient experience, or clinical outcomes. Quality Improvement Specialists often have a background in healthcare or quality management. This course may be useful for building a foundation in patient journey mapping, which can be applied to identify and address areas for improvement in the healthcare system.

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Health Economist

Health Economists study the costs and benefits of healthcare interventions. They focus on how to allocate resources to improve the health of populations. Health Economists often have a background in economics, public health, or health policy. This course may be useful for building a foundation in patient journey mapping, which can be applied to design healthcare interventions that are more cost-effective and patient-centered.

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Healthcare Consultant

Healthcare Consultants help healthcare organizations improve their performance. They may work on projects related to strategy, operations, finance, or information technology. Healthcare Consultants often have a background in healthcare or business. This course may be useful for building a foundation in patient journey mapping, which can be applied to improve the patient experience and outcomes.

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