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Design in Healthcare

Using Patient Journey Mapping

In this course you will learn about the different experiences patients go through in a medical context. The patient journey explores the interaction between the patient and the healthcare providers in all stages of the disease; coping with treatment and dealing with expectations, and interaction with and between different stakeholders.

This course will give designers and specialists in healthcare the knowledge, insights and tools to be able to analyze and improve patient experience. You will learn how to map complex healthcare scenarios, pinpoint opportunities and create hands-on solutions aimed at improving the patient experience.

This course is an introduction to patient journey mapping; developed at the Delft University of Technology and applied in improvement of care pathway. Step-by-step, the course visualizes the different stakeholders, phases and actions involved in patient treatment. You will be challenged to pursue new insights and given a unique opportunity to learn about four trending healthcare issues each presented by a partnering institution.

Furthermore, you will learn about healthcare trends from a team of experts in specific technological domains. Ranging from personalized care to advance manufacturing for healthcare. These sessions will provide you with technological background that will be useful when developing your design concepts.

No previous knowledge about health care innovation, design or journey mapping is necessary.

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The course materials of this course are Copyright Delft University of Technology and are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike (CC-BY-NC-SA) 4.0 International License.

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Delft University of Technology (TU Delft)

Rating Not enough ratings
Length 8 weeks
Effort 3 - 4 hours per week
Starts Feb 6 (last week)
Cost $129
From Delft University of Technology (TU Delft), DelftX via edX
Instructor Richard H.M. Goossens
Download Videos On all desktop and mobile devices
Language English
Subjects Science Art & Design
Tags Medicine Design

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Careers

An overview of related careers and their average salaries in the US. Bars indicate income percentile.

STUDENT SERVICES SPECIALIST - JOURNEY $22k

Intake Counselor - Be the First Step in Their Journey $25k

Author of Psychology, A Journey Study Guide $51k

TRAINING SPECIALIST - JOURNEY $51k

Journey Lev Gen Tech $54k

Engineering Technician Journey $54k

Journey-Level Carpenter $56k

Journey Wireman $80k

IS Engineer-Journey $81k

Art Director, Journey Magazine $86k

Journey Leader $94k

journey/foreman/gen.foreman/superintendent $101k

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Delft University of Technology (TU Delft)

Rating Not enough ratings
Length 8 weeks
Effort 3 - 4 hours per week
Starts Feb 6 (last week)
Cost $129
From Delft University of Technology (TU Delft), DelftX via edX
Instructor Richard H.M. Goossens
Download Videos On all desktop and mobile devices
Language English
Subjects Science Art & Design
Tags Medicine Design