A Beginners Guide To Telecom BSS/OSS for Mobile Networks from Udemy

OSS (Operation Support System) & BSS (Business Support System) are critical IT systems that support a wide variety of telecommunications services. Made up of a collection of hardware and software tools, these systems are the foundation of the telecommunications industry. While OSS and BSS serve different purposes in different areas of telecommunications, both systems help telecom organisations streamline day-to-day processes, boost productivity and overcome an array of industry challenges. Both systems are essential to the smooth operation of telecommunications networks, but they have different roles.

BSS systems are responsible for managing the business aspects of a telecommunications company. This includes functions such as customer management, billing and invoicing, product management, and revenue management. BSS systems help telecommunications companies to manage their operations more efficiently, reducing costs and increasing revenue.

On the other hand, OSS systems are responsible for managing the technical aspects of a telecommunications network. This includes network monitoring and management, fault management, performance management, and provisioning. OSS systems help telecommunications companies to manage their networks more effectively, reducing downtime and improving the quality of service.

Both BSS and OSS systems are critical to the success of telecommunications companies. While BSS systems help companies to manage their business operations, OSS systems help companies to manage their technical operations. Both systems work together to ensure that telecommunications companies can provide high-quality services to their customers.

Overall, BSS and OSS systems are critical components of modern telecommunications networks. They help companies to manage their operations more efficiently, reduce costs, and improve the quality of service. As telecommunications networks become more complex and the demand for high-quality services increases, BSS and OSS systems will continue to play a crucial role in the success of telecommunications companies.

What's inside

Learning objectives

Operations of a telecom service provider
Bss/oss process flows,
Customer relationship management (crm) in bss
Order management, inventory management, provisioning & activation
Pre-paid/post paid billing in 2g, 3g, 4g & 5g networks
Mediation, rating & billing processes
Immediate event charging (iec), event charging with unit reservation (ecur), session charging with unit reservation (scur)
Interconnect billing

Billing during roaming
Telecom management network (tmn)
Enhanced telecom operations map (etom)
Example etom process flows
Etom vs itil; comparison and alignment
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Operations of a telecom service provider
Bss/oss process flows,
Customer relationship management (crm) in bss
Order management, inventory management, provisioning & activation
Pre-paid/post paid billing in 2g, 3g, 4g & 5g networks
Mediation, rating & billing processes
Immediate event charging (iec), event charging with unit reservation (ecur), session charging with unit reservation (scur)
Interconnect billing
Billing during roaming
Telecom management network (tmn)
Enhanced telecom operations map (etom)
Example etom process flows
Etom vs itil; comparison and alignment
Show more
Show less

Syllabus

Introduction

What is a Communication Service Provider (CSP)?

What are Support Systems and their Classification?

The Bigger Picture: Business Support System (BSS)

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Explores BSS/OSS process flows, which are essential for managing customer relationships and streamlining operations within telecom service providers

Covers prepaid and postpaid billing in 2G, 3G, 4G, and 5G networks, offering a comprehensive understanding of charging mechanisms across different generations of mobile technology

Discusses the Telecommunications Management Network (TMN) model and its evolution to the enhanced Telecom Operations Map (eTOM), providing insights into network management frameworks

Examines interconnect billing procedures and roaming scenarios, which are crucial for understanding revenue sharing and service delivery in interconnected networks

Requires familiarity with telecommunications concepts, which may necessitate additional introductory material for learners without prior experience in the field

Focuses on network technologies up to 5G, which may not cover the latest advancements and emerging trends in the rapidly evolving telecommunications landscape

Reviews summary

Beginner's guide to telecom bss/oss overview

According to learners, this course serves as a solid foundation and excellent overview of the Telecom BSS/OSS landscape, effectively covering key concepts and operational frameworks like charging, billing, TMN, and eTOM across various network generations. Students found it a great starting point for newcomers, helping clarify industry jargon and the interplay between different systems. However, a notable portion of reviews indicates that the content is too high-level and lacks technical depth required for roles focused on implementation. Some learners also pointed out potential quality issues or sections needing updates. Primarily recommended as a useful introductory guide for beginners seeking a broad understanding of BSS/OSS in telecom.

Best suited for newcomers to the field.

"Great starting point for someone new to the field."

"Highly recommend for beginners."

"Useful for managers or project leads, less so for engineers needing implementation details."

"Doesn't provide enough detail for anyone already working in telecom."

Explains important telecom systems.

"The sections on charging and billing, especially across different network generations (2G-5G), were very informative."

"Good introduction to eTOM and TMN. Helps understand the operational frameworks used in telecom."

"The course covers a lot of ground. The flow through process examples like Request-to-Answer and Usage-to-Payment is helpful."

"I found the explanations of Mediation, Rating & Billing Processes particularly valuable."

Provides a solid starting point.

"Excellent overview of BSS/OSS landscape. Covers key terms and processes clearly. Great starting point for someone new to the field."

"Provided a solid foundation. I now understand the jargon and how different systems (CRM, Billing, etc.) fit together in a telecom company."

"Useful for understanding the big picture. Cleared up confusion between OSS and BSS roles. Highly recommend for beginners."

"Well-structured syllabus. Each module builds upon the last. Good pace for a beginner."

Some sections may need updates.

"Some sections felt outdated, particularly around older network technologies..."

"Poor production quality in some lectures. Audio wasn't great."

"Content felt like a basic presentation read aloud."

"Could use more real-world examples or case studies."

Content is introductory, not detailed.

"Gives a decent overview but doesn't go into much technical depth on any specific system. Useful for managers or project leads, less so for engineers needing implementation details."

"Too high-level. Doesn't provide enough detail for anyone already working in telecom. Felt like a glossary of terms more than a course."

"Expected more practical insights. This is purely theoretical."

"Helpful for basic concepts, but doesn't really prepare you for hands-on work. Theory is well covered, practical application less so."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in A Beginners Guide To Telecom BSS/OSS for Mobile Networks with these activities:

Review Networking Fundamentals

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Reviewing networking fundamentals will provide a solid base for understanding how BSS/OSS systems interact with the underlying network infrastructure.

Browse courses on Networking Fundamentals

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Review the OSI and TCP/IP models.
Study common networking protocols.
Practice subnetting and IP addressing.

Study 'Understanding Telecommunications'

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Studying this book will provide a broader understanding of the telecommunications landscape and the context in which BSS/OSS systems operate.

View Introduction to Audiologic Rehabilitation:... on Amazon

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Read the chapters related to network architecture.
Take notes on key telecommunications concepts.
Relate the concepts to BSS/OSS functions.

Read 'Telecoms BSS'

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Reading this book will provide a comprehensive understanding of BSS concepts and their practical applications in the telecom industry.

View Putting Knowledge to Work on Amazon

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Read the book cover to cover.
Take notes on key concepts and definitions.
Relate the concepts to the course syllabus.

Four other activities

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Simulate Billing Scenarios

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Practicing billing simulations will improve understanding of rating, charging, and invoicing processes.

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Create sample customer profiles.
Define usage patterns for each profile.
Calculate charges based on different rating models.
Generate invoices for each customer.

Create a Glossary of Telecom Terms

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Creating a glossary will reinforce understanding of key terminology used in the telecom industry.

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Identify key terms from the course.
Define each term in clear language.
Organize the terms alphabetically.
Share the glossary with other students.

Design a Simplified BSS/OSS Architecture

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Designing a simplified architecture will help solidify understanding of the different components and their interactions.

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Define the scope of the architecture.
Identify key BSS/OSS components.
Diagram the interactions between components.
Document the design decisions.

Prepare a Presentation on eTOM Framework

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Preparing a presentation will help consolidate knowledge of the eTOM framework and its application in telecom operations.

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Practice the presentation delivery.
Research the eTOM framework in detail.
Create a presentation outline.
Develop slides with clear explanations and diagrams.

Career center

Learners who complete A Beginners Guide To Telecom BSS/OSS for Mobile Networks will develop knowledge and skills that may be useful to these careers:

OSS/BSS Engineer

An OSS/BSS Engineer is responsible for the design, implementation, and maintenance of Operation Support Systems and Business Support Systems in a telecommunications environment. These systems are critical for managing network operations and business processes. This course provides an introduction to OSS and BSS, detailing their importance in automating telecommunications processes. Since OSS/ BSS Engineers work with customer relationship management, order management, and provisioning, this course helps build a strong foundation.

See salaries and explore the career path for OSS/BSS Engineer

Revenue Assurance Analyst

A Revenue Assurance Analyst is responsible for ensuring that all revenue due to a telecommunications company is accurately collected. This role involves analyzing billing data, identifying revenue leakage points, and implementing controls to prevent future losses. This course's detailed discussion of billing processes in various network generations will help build crucial expertise. Anyone looking to become a Revenue Assurance Analyst may find the sections on interconnect billing, roaming billing, and mediation processes to be particularly valuable.

See salaries and explore the career path for Revenue Assurance Analyst

Telecom Billing Analyst

A Telecom Billing Analyst ensures the accuracy and efficiency of billing processes within a telecommunications company. This role involves analyzing billing data, resolving discrepancies, and optimizing billing systems. This course provides a foundational understanding of billing in 2G, 3G, 4G, and 5G networks, covering prepaid and postpaid billing, mediation, rating, interconnect billing, and roaming billing. Anyone interested in becoming a Telecom Billing Analyst would find the course material on immediate event charging, event charging with unit reservation, and session charging with unit reservation particularly valuable.

See salaries and explore the career path for Telecom Billing Analyst

Business Analyst

A Business Analyst identifies and analyzes business needs and requirements for telecommunications projects. They work with stakeholders to define scope, objectives, and deliverables. This course’s exploration of BSS and OSS process flows, customer relationship management, and order management may be useful for understanding business operations within a telecommunications company. A prospective Business Analyst would find the material on enhanced Telecom Operations Map and its alignment with Information Technology Infrastructure Library particularly relevant.

See salaries and explore the career path for Business Analyst

Network Operations Manager

A Network Operations Manager oversees the day-to-day operations of a telecommunications network, ensuring its stability, performance, and security. This role requires a strong understanding of network infrastructure, troubleshooting techniques, and management principles. This course introduces the Telecommunications Management Network model and the enhanced Telecom Operations Map, which may be useful for understanding network management layers and process flows. A prospective Network Operations Manager will find the course's overview of fault, configuration, accounting, performance, and security invaluable.

See salaries and explore the career path for Network Operations Manager

Telecommunications Consultant

A Telecommunications Consultant advises companies on how to improve their telecommunications infrastructure and services. They assess current systems, identify areas for improvement, and recommend solutions that align with business goals. This course's coverage of BSS and OSS process flows, customer relationship management, and billing processes help build vital background knowledge. Aspiring Telecommunications Consultants will find the exploration of the enhanced Telecom Operations Map and its comparison to the Information Technology Infrastructure Library to be very helpful.

See salaries and explore the career path for Telecommunications Consultant

Service Delivery Manager

A Service Delivery Manager ensures that telecommunications services are delivered to customers according to agreed-upon service level agreements. This role involves managing service performance, resolving service-related issues, and improving customer satisfaction. This course provides background on OSS and BSS, which are critical for delivering telecommunications services. A Service Delivery Manager may find the material on the Telecommunications Management Network model and the enhanced Telecom Operations Map to be valuable.

See salaries and explore the career path for Service Delivery Manager

Product Manager

A Product Manager defines and manages the lifecycle of telecommunications products and services. The role involves market research, product strategy, and working with engineering and marketing teams to bring new offerings to market. This course explores the fundamentals of BSS, including product management, order management, and revenue management. The material on charging and billing in different network generations (2G, 3G, 4G, 5G) may be useful for a Product Manager working on mobile network services.

See salaries and explore the career path for Product Manager

Telecom Project Manager

A Telecom Project Manager oversees the planning, execution, and delivery of telecommunications projects. The role requires strong organizational, communication, and problem-solving skills. This course covers OSS and BSS process flows, customer relationship management, and order management, all of which may be useful for managing telecommunications projects. A future Telecom Project Manager will find the course's focus on automation of OSS and BSS invaluable.

See salaries and explore the career path for Telecom Project Manager

Solutions Architect

A Solutions Architect designs and implements telecommunications solutions that meet specific business requirements. This role requires a broad understanding of technology, including network infrastructure, software systems, and integration methods. This course helps build a foundation in OSS and BSS, explaining how these systems support various telecommunications services. The coverage of the Telecommunications Management Network model may be useful for understanding network architecture and management layers for a Solutions Architect.

See salaries and explore the career path for Solutions Architect

Customer Experience Manager

A Customer Experience Manager focuses on improving the overall customer experience with telecommunications services. This role involves gathering customer feedback, analyzing customer behavior, and implementing initiatives to enhance satisfaction and loyalty. This course covers customer relationship management within BSS, which may be useful for understanding customer interactions and service delivery. A Customer Experience Manager interested in the telecommunications field will find the exploration of prepaid and postpaid billing processes helpful.

See salaries and explore the career path for Customer Experience Manager

Network Planner

A Network Planner designs and plans the expansion and optimization of telecommunications networks. This role requires a deep understanding of network technologies, capacity planning, and forecasting methods. This course introduces the Telecommunications Management Network model, which may be useful for understanding network architecture and management. Anyone looking to become a Network Planner could benefit from the course's survey of different generations of mobile communication systems, including 2G, 3G, 4G, and 5G.

See salaries and explore the career path for Network Planner

Technical Support Engineer

A Technical Support Engineer provides technical assistance to customers experiencing issues with telecommunications services. The role involves troubleshooting technical problems, diagnosing root causes, and implementing solutions. This course covers the architecture of mobile communication systems, including 2G, 3G, 4G, and 5G networks. The prospective Technical Support Engineer may find the course's treatment of call flows and charging systems in different network generations informative.

See salaries and explore the career path for Technical Support Engineer

Telecom Sales Engineer

A Telecom Sales Engineer works with sales teams to provide technical expertise and support during the sales process. This role involves understanding customer requirements, demonstrating products and services, and developing technical proposals. This course covers OSS and BSS, which are critical for delivering telecommunications services and for managing customer relationships. A Telecom Sales Engineer will find the material on prepaid and postpaid billing processes to be useful.

See salaries and explore the career path for Telecom Sales Engineer

Telecommunications Technician

A Telecommunications Technician installs, maintains, and repairs telecommunications equipment and infrastructure. This role requires a strong understanding of electrical and electronic systems, as well as troubleshooting skills. While this course does not directly address the hands-on technical aspects of the role, it may be useful for understanding the overall architecture of telecommunications networks. Learning about OSS and BSS and how they are essential for automating telecommunication processes may be useful.

See salaries and explore the career path for Telecommunications Technician

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in A Beginners Guide To Telecom BSS/OSS for Mobile Networks.

Putting Knowledge to Work

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Provides a comprehensive overview of Business Support Systems (BSS) in the telecommunications industry. It covers key aspects such as customer relationship management, billing, and product management. Reading this book will give you a deeper understanding of the business processes supported by BSS and their importance in telecom operations. It serves as a valuable reference for understanding real-world BSS implementations.

Putting Knowledge to Work

Paperback

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Putting Knowledge to Work

Kindle Edition

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Introduction to Audiologic Rehabilitation

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Provides a broad overview of telecommunications technologies and concepts. It covers topics such as network architectures, transmission systems, and signaling protocols. While not specifically focused on BSS/OSS, it provides valuable background knowledge on the underlying infrastructure that BSS/OSS systems manage. It is particularly helpful for those new to the telecommunications industry.

Introduction to Audiologic Rehabilitation:...

Paperback

$$$$

A Beginners Guide To Telecom BSS/OSS for Mobile Networks

What's inside

Learning objectives

Syllabus

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Reviews summary

Beginner's guide to telecom bss/oss overview

Activities

Career center

Reading list

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