We may earn an affiliate commission when you visit our partners.
Rachel Gillett
This course will teach how to correctly diagnose and troubleshoot a range of Apple devices from Macs to iPads and iPhones.
Read more
This course will teach how to correctly diagnose and troubleshoot a range of Apple devices from Macs to iPads and iPhones.
Read more
This course will teach how to correctly diagnose and troubleshoot a range of Apple devices from Macs to iPads and iPhones.
When using any device there are always ways things can go wrong. That’s where diagnostics and troubleshooting come in. In this course, Apple Device Support: Using Diagnostics and Troubleshooting, you’ll learn to correctly identify and use diagnostic features and efficient troubleshooting of Apple devices. First, you’ll explore a basic troubleshooting breakdown to help you ascertain the cause of an issue. Next, you’ll discover hardware troubleshooting techniques. Finally, you’ll learn how to troubleshoot and diagnose software and networks. When you’re finished with this course, you’ll have the skills and knowledge of a range of techniques to help you quickly, accurately, and efficiently diagnose a range of Apple products.
Register for this course and see more details by visiting:
OpenCourser.com/course/hictyo/apple
Here's a deal for you
We found an offer that may be relevant to this course.
Save money when you learn.
All coupon codes, vouchers, and discounts are applied automatically unless otherwise noted.
What's inside
Syllabus
Course Overview
The Troubleshooting Wheel
Troubleshooting iPhones and iPads, Accessories, and Components
Using iOS Sysdiagnose
Read more
Syllabus
Course Overview
The Troubleshooting Wheel
Troubleshooting iPhones and iPads, Accessories, and Components
Using iOS Sysdiagnose
Read more
macOS Console
Breaking down Activity Monitor within macOS
Understanding macOS Console Search Results
Apps and How to Troubleshoot Them
Troubleshooting Mail and Messages
Troubleshooting Printing Issues
Troubleshooting Network Issues
Sharing Services
Face ID and Touch ID
Cellular Data
iCloud Troubleshooting
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Calls attention to the importance of troubleshooting devices in the context of everyday use, which is a practical skill for device users
Provides a comprehensive introduction to diagnostics and troubleshooting for various Apple devices, building a foundation in device maintenance
Covers essential troubleshooting techniques, including hardware troubleshooting and software and network diagnostics, which are valuable skills for device support professionals
Features practical and efficient troubleshooting methods, empowering learners to resolve device issues swiftly and accurately
Introduces diagnostic features specific to Apple devices, providing essential knowledge for device support specialists
Addresses common troubleshooting scenarios for Apple devices, making it highly relevant for professionals in device support roles
Save this course
Save Apple Device Support: Using Diagnostics and Troubleshooting to your list so you can find it easily later:
Save
Save
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Apple Device Support: Using Diagnostics and Troubleshooting with these
activities:
Review macOS and iOS commands
Show steps
Sharpen your skills in using macOS and iOS commands to enhance your troubleshooting capabilities.
Browse courses on
Terminal
Show steps
-
Identify commonly used macOS and iOS commands
-
Practice executing these commands in a terminal or command line interface
-
Understand the purpose and usage of each command
Review preparatory material
Show steps
Solidify your understanding of diagnostic and troubleshooting fundamentals to build a foundation for the course.
Browse courses on
MacOS
Show steps
-
Review basic troubleshooting concepts and techniques
-
Identify and skim through relevant documentation and tutorials
-
Set up a test environment for practicing troubleshooting
Use online resources and forums
Show steps
Expand your knowledge by exploring online tutorials and forums dedicated to troubleshooting Apple devices.
Browse courses on
Online Resources
Show steps
-
Identify reputable online resources and forums
-
Search for discussions and tutorials related to specific Apple device issues
-
Engage with other users and experts to gain insights and troubleshooting tips
-
Contribute your own knowledge and experiences to the community
Four other activities
Expand to see all activities and additional details
Show all seven activities
Participate in troubleshooting discussion groups
Show steps
Engage with fellow students and industry professionals to discuss troubleshooting challenges and share solutions.
Browse courses on
Peer Support
Show steps
-
Join online or in-person troubleshooting discussion groups
-
Actively participate in discussions, presenting troubleshooting scenarios and seeking feedback
-
Learn from other participants' experiences, insights, and best practices
Diagnose and troubleshoot practice problems
Show steps
Test your diagnostic and troubleshooting skills through guided exercises.
Browse courses on
Troubleshooting
Show steps
-
Walk through practice scenarios provided by the instructor
-
Attempt to independently troubleshoot and diagnose simulated issues
-
Review and compare solutions with the instructor or peers
Develop a troubleshooting case study
Show steps
Apply your troubleshooting knowledge to a hands-on project and create a comprehensive case study for a specific Apple device issue.
Browse courses on
Case study
Show steps
-
Choose an Apple device and identify a common issue
-
Research and gather relevant information about the issue
-
Apply diagnostic and troubleshooting techniques to resolve the issue
-
Document the steps, findings, and solution in a detailed case study
Offer technical support at an Apple Store
Show steps
Gain real-world experience by providing technical support to customers facing issues with their Apple devices.
Browse courses on
Technical Support
Show steps
-
Contact your local Apple Store and inquire about volunteer opportunities
-
Attend training and orientation sessions to familiarize yourself with Apple's support protocols
-
Provide hands-on support to customers, troubleshooting and resolving issues with their Apple devices
-
Document and escalate complex issues to ensure efficient resolution
Review macOS and iOS commands
Show steps
Sharpen your skills in using macOS and iOS commands to enhance your troubleshooting capabilities.
Browse courses on
Terminal
Show steps
Show steps
Show steps
- Identify commonly used macOS and iOS commands
- Practice executing these commands in a terminal or command line interface
- Understand the purpose and usage of each command
Review preparatory material
Show steps
Solidify your understanding of diagnostic and troubleshooting fundamentals to build a foundation for the course.
Browse courses on
MacOS
Show steps
Show steps
Show steps
- Review basic troubleshooting concepts and techniques
- Identify and skim through relevant documentation and tutorials
- Set up a test environment for practicing troubleshooting
Use online resources and forums
Show steps
Expand your knowledge by exploring online tutorials and forums dedicated to troubleshooting Apple devices.
Browse courses on
Online Resources
Show steps
Show steps
Show steps
- Identify reputable online resources and forums
- Search for discussions and tutorials related to specific Apple device issues
- Engage with other users and experts to gain insights and troubleshooting tips
- Contribute your own knowledge and experiences to the community
Four other activities
Expand to see all activities and additional details
Show all seven activities
Participate in troubleshooting discussion groups
Show steps
Engage with fellow students and industry professionals to discuss troubleshooting challenges and share solutions.
Browse courses on
Peer Support
Show steps
Show steps
Show steps
- Join online or in-person troubleshooting discussion groups
- Actively participate in discussions, presenting troubleshooting scenarios and seeking feedback
- Learn from other participants' experiences, insights, and best practices
Diagnose and troubleshoot practice problems
Show steps
Test your diagnostic and troubleshooting skills through guided exercises.
Browse courses on
Troubleshooting
Show steps
Show steps
Show steps
- Walk through practice scenarios provided by the instructor
- Attempt to independently troubleshoot and diagnose simulated issues
- Review and compare solutions with the instructor or peers
Develop a troubleshooting case study
Show steps
Apply your troubleshooting knowledge to a hands-on project and create a comprehensive case study for a specific Apple device issue.
Browse courses on
Case study
Show steps
Show steps
Show steps
- Choose an Apple device and identify a common issue
- Research and gather relevant information about the issue
- Apply diagnostic and troubleshooting techniques to resolve the issue
- Document the steps, findings, and solution in a detailed case study
Offer technical support at an Apple Store
Show steps
Gain real-world experience by providing technical support to customers facing issues with their Apple devices.
Browse courses on
Technical Support
Show steps
Show steps
Show steps
- Contact your local Apple Store and inquire about volunteer opportunities
- Attend training and orientation sessions to familiarize yourself with Apple's support protocols
- Provide hands-on support to customers, troubleshooting and resolving issues with their Apple devices
- Document and escalate complex issues to ensure efficient resolution
Career center
Learners who complete Apple Device Support: Using Diagnostics and Troubleshooting will develop knowledge and skills
that may be useful to these careers:
Technical Support Engineer
Technical Support Engineer
As a Technical Support Engineer, you'll be responsible for providing technical support to users of a particular product or service. You'll need to be able to diagnose and resolve complex technical issues, and this course will give you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, provide technical support, and document and track issues.
Computer Support Specialist
Computer Support Specialist
As a Computer Support Specialist, you'll be responsible for providing technical support to users of computers and related devices. You'll need to be able to diagnose and resolve a wide range of hardware and software problems, and this course will teach you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, provide technical support, and document and track issues.
Information Technology Support Specialist
Information Technology Support Specialist
As an Information Technology Support Specialist, you'll be responsible for providing technical assistance to clients and troubleshooting computer and network issues. This course will teach you the skills you need to diagnose and resolve a wide range of hardware and software problems, which can help you succeed in this role. You'll learn how to use diagnostic tools, identify and resolve issues, and provide technical support to clients.
Help Desk Technician
Help Desk Technician
As a Help Desk Technician, you'll be the first line of defense when users encounter technical issues. You'll need to be able to quickly and accurately diagnose and resolve problems, and this course will give you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, provide technical support, and document and track issues.
System Administrator
System Administrator
As a System Administrator, you'll be responsible for managing and maintaining computer systems. You'll need to be able to diagnose and resolve system issues, and this course will teach you the skills you need to do just that. You'll learn how to troubleshoot hardware and software issues, configure and manage systems, and secure systems.
Network Administrator
Network Administrator
As a Network Administrator, you'll be responsible for managing and maintaining computer networks. You'll need to be able to diagnose and resolve network issues, and this course will teach you the skills you need to do just that. You'll learn how to troubleshoot network hardware and software, configure and manage networks, and secure networks.
Technical Trainer
Technical Trainer
As a Technical Trainer, you'll be responsible for training users on how to use hardware and software. This course will teach you the skills you need to be successful in this role, including how to develop and deliver training materials.
Technical Sales Engineer
Technical Sales Engineer
As a Technical Sales Engineer, you'll be responsible for selling hardware and software to clients. This course will teach you the skills you need to be successful in this role, including how to build relationships with clients and understand their needs.
Software Engineer
Software Engineer
As a Software Engineer, you'll be responsible for designing, developing, and testing software systems. This course will teach you the skills you need to be successful in this role, including how to design, implement, and test software applications.
Technical Recruiter
Technical Recruiter
As a Technical Recruiter, you'll be responsible for finding and hiring qualified candidates for technical roles. This course will teach you the skills you need to be successful in this role, including how to source candidates and evaluate their skills.
Web Developer
Web Developer
As a Web Developer, you'll be responsible for designing and developing websites. This course will teach you the skills you need to be successful in this role, including how to design, implement, and test websites.
IT Manager
IT Manager
As an IT Manager, you'll be responsible for overseeing the IT department of an organization. You'll need to be able to manage a team of IT professionals and ensure that the organization's IT systems are running smoothly. This course will teach you the skills you need to be successful in this role, including how to manage IT budgets, projects, and teams.
Technical Writer
Technical Writer
As a Technical Writer, you'll be responsible for writing documentation that explains technical information. This course will teach you the skills you need to be successful in this role, including how to write clear and concise documentation.
Computer Programmer
Computer Programmer
As a Computer Programmer, you'll be responsible for writing code that solves problems and meets the needs of users. This course will teach you the skills you need to be successful in this role, including how to design, develop, and test software applications.
Mobile App Developer
Mobile App Developer
As a Mobile App Developer, you'll be responsible for designing and developing mobile applications. This course will teach you the skills you need to be successful in this role, including how to design, implement, and test mobile applications.
For more career information including salaries, visit:
OpenCourser.com/course/hictyo/apple
Reading list
We've selected 14 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Apple Device Support: Using Diagnostics and Troubleshooting.
This official guide from Apple provides detailed instructions for diagnosing and resolving hardware issues on Apple devices, including Macs, iPhones, and iPads. It is an essential reference for anyone who wants to perform hardware repairs or troubleshooting on Apple products.
Covers a wide range of PC troubleshooting and repair topics, including hardware, software, and network issues. It provides step-by-step instructions, troubleshooting charts, and helpful illustrations to guide users through the repair process.
Save
Covers troubleshooting and repairing servers, including hardware, software, and network issues. It provides detailed diagnostic procedures, step-by-step instructions, and practical tips for effective server maintenance and repair.
Save
Covers a wide range of troubleshooting techniques for iOS 15 devices, including iPhones, iPads, and Apple Watches. It provides step-by-step instructions for resolving issues related to hardware, software, connectivity, and more.
Focuses on troubleshooting and repairing computer networks, including wired and wireless networks. It covers network protocols, cabling, hardware, and software issues, and provides practical tips for resolving common network problems.
This comprehensive guide covers troubleshooting and repair techniques for a wide range of electronic devices, including computers, smartphones, and audio-visual equipment. It provides a solid foundation in electronics and troubleshooting methods that can benefit those working with Apple devices.
Focuses on troubleshooting network issues, providing a structured approach to identifying and resolving problems with network connectivity, performance, and security. It is particularly relevant for those who need to troubleshoot network-related issues on Apple devices.
While this book focuses on incident response and computer forensics in general, it provides valuable insights into digital forensics techniques that can be applied to Apple devices as well. It covers topics such as evidence collection, analysis, and reporting, which are essential for troubleshooting and resolving issues on Apple devices.
Provides a comprehensive guide to troubleshooting and repairing automotive electrical systems. It covers various electrical components, wiring diagrams, diagnostic procedures, and step-by-step instructions for resolving common electrical issues.
Covers troubleshooting and repairing electrical systems, including wiring, switches, outlets, and lighting fixtures. It provides detailed diagnostic procedures, step-by-step instructions, and practical tips for resolving common electrical issues.
Provides a comprehensive guide to troubleshooting and repairing construction defects, covering various building components, materials, and systems. It offers diagnostic procedures, step-by-step instructions, and practical tips for resolving common construction issues.
While this book focuses on troubleshooting and repairing major home appliances, it provides valuable insights into general troubleshooting principles and techniques that can be applied to Apple devices. It helps readers develop a systematic approach to identifying and resolving issues.
Save
Covers troubleshooting and repairing boats, including engines, electrical systems, and hulls. It provides detailed diagnostic procedures, step-by-step instructions, and practical tips for resolving common boating issues.
Provides a comprehensive overview of troubleshooting and repairing plumbing systems, including water supply, drainage, and fixtures. It offers diagnostic procedures, step-by-step instructions, and practical tips for resolving common plumbing issues.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/hictyo/apple
Share
Similar courses
Here are nine courses similar to
Apple Device Support: Using Diagnostics and Troubleshooting.
Windows 11 Troubleshooting: Using Microsoft Sysinternals
OpenCourser.com/course/4dslzq/windows
Windows 11 Troubleshooting: Using Microsoft Sysinternals
Most relevant
Windows 11 Troubleshooting: Services and Drivers
OpenCourser.com/course/wsn6pp/windows
Windows 11 Troubleshooting: Services and Drivers
Most relevant
Support and Retire Windows Devices with Microsoft Intune
OpenCourser.com/course/6utmlb/support
Support and Retire Windows Devices with Microsoft Intune
Most relevant
Biomedical Equipment: Repairing and Maintaining Biomedical Devices
OpenCourser.com/course/k222ol/biomedical
Biomedical Equipment: Repairing and Maintaining...
Most relevant
Apple Device Support: Networking and Sharing
OpenCourser.com/course/1kye3a/apple
Apple Device Support: Networking and Sharing
Most relevant
Windows 11 Troubleshooting: Events and Resources
OpenCourser.com/course/kujeft/windows
Windows 11 Troubleshooting: Events and Resources
Most relevant
Windows 11 Troubleshooting: Security and Encryption
OpenCourser.com/course/ync4dg/windows
Windows 11 Troubleshooting: Security and Encryption
Most relevant
Windows 11 Troubleshooting
OpenCourser.com/course/m1bdik/windows
Windows 11 Troubleshooting
Most relevant
Windows 11 Troubleshooting: Startup and Repair
OpenCourser.com/course/if8kkf/windows
Windows 11 Troubleshooting: Startup and Repair
Most relevant
Time
168 hours
Level
Intermediate
Via
Pluralsight
Instructor
Rachel Gillett
Language
English
Good to know
Calls attention to the importance of troubleshooting devices in the context of everyday use, which is a practical skill for device users
Provides a comprehensive introduction to diagnostics and troubleshooting for various Apple devices, building a foundation in device maintenance
Covers essential troubleshooting techniques, including hardware troubleshooting and software and network diagnostics, which are valuable skills for device support professionals
Features practical and efficient troubleshooting methods, empowering learners to resolve device issues swiftly and accurately
Introduces diagnostic features specific to Apple devices, providing essential knowledge for device support specialists
Addresses common troubleshooting scenarios for Apple devices, making it highly relevant for professionals in device support roles
Our mission
OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.
Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.
Find this site helpful? Tell a friend about us.
Affiliate disclosure
We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.
Your purchases help us maintain our catalog and keep our servers humming without ads.
Thank you for supporting OpenCourser.
© 2016 - 2024 OpenCourser