Introduction to Quality Management from Udemy

What's inside

Learning objectives

The course will provide you with the ability to design your own quality assurance system for building and construction, or provide you with a very good practical understanding of quality and quality management.
You will understand the principle of quality targets in construction
What does a quality management system look like, and what does it do
What is does quality management compliance mean

What does certification mean
What are key quality documentation for your construction project
What is a quality audit and how to survive one

The course will provide you with the ability to design your own quality assurance system for building and construction, or provide you with a very good practical understanding of quality and quality management.
You will understand the principle of quality targets in construction
What does a quality management system look like, and what does it do
What is does quality management compliance mean
What does certification mean
What are key quality documentation for your construction project
What is a quality audit and how to survive one

Syllabus

Introduction to this Course on Quality Management in Construction

This video introduces the 8 modules of this course and explains the course objectives. They are to provide you with an understanding of the following aspects, as they relate to the building and construction industry:

1) Quality Assurance systems

2) Management Systems Principles

3) Compliance with Quality Assurance systems

4) Development of Quality Assurance and Management System

5) A Quality Audit - Preparing for the Process

6) How to Communicate Quality Requirements Amongst Staff

To be honest - the 6 items above are they key things you need to know to be able to get a good Quality Management System up and running.

1) Key definitions you must understand

2) What is meant by "Quality"

3) Examples of "Quality"

4) About the Quality Standards - fundamentals and requirements

5) What are the Quality Management Principles

6) What does compliance with the Quality Standards mean

7) What is meant by "Gaining Certification"

8) What do quality Auditors focus on

9) What are Quality Documentation/Records

2) What is meant by "Quality"

3) Examples of "Quality"

4) About the Quality Standards - fundamentals and requirements

5) What are the Quality Management Principles

6) What does compliance with the Quality Standards mean

7) What is meant by "Gaining Certification"

8) What do quality Auditors focus on

9) What are Quality Documentation/Records

1) Key components of a construction quality management system

2) Hierarchy of Documentation to be considered

3) What is Management Documentation

4) What are Inspection and Test Plans (ITP's)

5) What is Technical Product Documentation

6) What are Specifications

7) How to develop a Simple Management System

8) Key components of the system

9) Benefits of developing a management system

10) The Index/Outline for a Simple Management System

1) The project documentation cycle for the building and construction industry

2) Key quality documents that form part of this cycle

3) The Quality Policy - Looking at Exner's Quality Policy for example

4) What are the components of the Quality Policy - studying each component in detail

5) Looking at examples of Quality Policies for other major construction firms

6) Important issues to note about Quality Policies

7) How to write your own Quality Policy

The specific focus of this case study is on understanding the project's quality strategy - a very important that must be given consideration when establishing a quality management system.

It explains the Quality Management Section sets out details on:

1. What the quality targets are for the project

2. What quality assurance is in place on the project - how it is managed

3. What controls are in place to ensure quality assurance is working on the projects .

It also talks about the requirements on

1 Identification

2 Traceability and reporting requirements

Video 1.Introducts the aspects you need to know about Inspection and Testing and Control of Non-Conforming Products on construction projects
Video 2: Is an interview with Dr Collette Burke, Civil Engineer, talking about Inspection and Test Plans. She uses an ITP example from the Project: Chadwell Shopping Centre, West Mall - talking about the process of concrete works - suspended slabs. Collette explains exactly how the ITP is filled out and the important purpose that it serves in the quality process.
Video 3: Introduces and explains the concept of Non-Conforming Products and Controlling non conformances,
Video 4: Is another interview with Dr Collette Burke, explaining what happens when a Non-Conformance is found during the Inspection and Testing of the concrete works at the Chadwell Shopping Centre (as explained in Video 2).
Video 5: Is a conclusion video, re-capping on the importance of this topic.

Video 2: Is an interview with Dr Collette Burke, Civil Engineer, talking about Inspection and Test Plans. She uses an ITP example from the Project: Chadwell Shopping Centre, West Mall - talking about the process of concrete works - suspended slabs. Collette explains exactly how the ITP is filled out and the important purpose that it serves in the quality process.

Video 3: Introduces and explains the concept of Non-Conforming Products and Controlling non conformances,

Video 4: Is another interview with Dr Collette Burke, explaining what happens when a Non-Conformance is found during the Inspection and Testing of the concrete works at the Chadwell Shopping Centre (as explained in Video 2).

The video then looks at

1. What systems must be implemented to ensure you continually improve

2. What the continuous improvement cycle looks like

3.Procedures involved

4. Examples of Continuous Improvement Notices

1. The Management System

2. The Quality System Plan

3. Performance Review (ITP's, NCR's)

It also provides documentation tips, how to control documents and explains how to prepare for and survive quality audits.

If you want to be assessed as competent and receive a Statement of Attainment for the Unit - you will need to enrol, pay the assessment cost and complete and return to us the assessment for marking.

I have set out the instructions and enrolment form in the next section, followed by the Assessment question.

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Explores quality management in construction, which is standard in industry

Develops quality assurance and management system, which are core skills for project managers

Taught by Exner Education, who are recognized for their work in quality management

Taught by Exner Education, who are recognized for their work in project management

Examines quality management systems and principles, which are highly relevant to construction

Develops practical understanding of quality management, which is not often found in other courses

Reviews summary

Practical quality management for construction

According to students, this course provides a highly practical and industry-specific foundation in Quality Management, particularly for the building and construction sector. Learners appreciate its structured curriculum, covering everything from quality standards and management systems to audits and continuous improvement. The inclusion of real-world case studies and expert interviews is seen as a major asset, providing actionable strategies. While its specificity to construction makes it incredibly relevant for professionals in the field, some might find it less applicable for broader quality management roles.

Primarily beneficial for construction professionals.

"This course is highly specialized and directly applicable if you are involved in the building and construction industry."

"If your background isn't in construction, you might find some of the specific examples and case studies less relevant to your field."

"I felt the content was perfect for my role as a construction project manager, though perhaps too narrow for a general quality manager."

Covers a broad spectrum of quality management aspects.

"The course comprehensively covers everything from fundamental quality definitions to preparing for audits and continuous improvement."

"I found the modules on developing a Quality Policy and Project Quality Management Plans to be very thorough and well-explained."

"It provides a complete overview of the key components required for a robust Quality Management System."

Features valuable perspectives from an experienced civil engineer.

"The interviews with Dr. Collette Burke were incredibly insightful, providing real-world context that enhanced my understanding."

"Hearing an experienced civil engineer explain complex topics like ITPs and non-conformances was a major highlight for me."

"Her explanations of how to manage non-conformances were very clear and provided practical guidance."

A deep dive into quality management tailored for construction.

"The specific examples and case studies from actual construction projects made the concepts much more relatable to my work."

"As someone working in construction, this course was perfectly tailored to my professional needs and challenges."

"I particularly appreciated the focus on Inspection and Test Plans (ITPs) and Non-Conformance Reports (NCRs) within a construction context."

Provides actionable tools for immediate professional use.

"I learned practical strategies to design a quality assurance system specific to the construction industry."

"The course gave me actionable insights on how to implement a Quality Management System in my projects immediately."

"I can directly apply the quality documentation and audit preparation techniques to my current role in project management."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Introduction to Quality Management with these activities:

Review past coursework

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Review the course syllabus, outline, and previous lessons to refresh your memory and strengthen foundational understanding of course topics.

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Review syllabus and outline
Review previous notes and assignments
Retake practice quizzes

Organize course materials

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Gather and organize notes, assignments, quizzes, and exams to enhance understanding and reinforce learning.

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Collate notes from lectures and readings
Organize assignments by topic
Review and categorize quizzes and exams

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Career center

Learners who complete Introduction to Quality Management will develop knowledge and skills that may be useful to these careers:

Quality Assurance Manager

Quality Assurance Managers are responsible for developing and implementing quality assurance programs. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Quality Assurance Manager

Quality Control Inspector

Quality Control Inspectors are responsible for inspecting products and materials to ensure that they meet quality standards. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Quality Control Inspector

Quality Analyst

Quality Analysts are responsible for analyzing quality data and identifying trends. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Quality Analyst

Construction Manager

Construction Managers plan, direct, and coordinate the construction of buildings and other structures. They need to have a strong understanding of quality management in order to ensure that projects are completed on time, within budget, and to the required standards. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Construction Manager

Project Engineer

Project Engineers are responsible for planning, designing, and overseeing the construction of projects. They need to have a strong understanding of quality management in order to ensure that projects are completed on time, within budget, and to the required standards. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Project Engineer

Project Manager

Project Managers are responsible for planning, executing, and closing projects. They need to have a strong understanding of quality management in order to ensure that projects are completed on time, within budget, and to the required standards. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Project Manager

Compliance Manager

Compliance Managers are responsible for ensuring that organizations comply with all applicable laws and regulations. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Compliance Manager

Process Engineer

Process Engineers are responsible for designing and improving manufacturing processes. They need to have a strong understanding of quality management in order to ensure that processes are efficient and produce high-quality products. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Process Engineer

Risk Manager

Risk Managers are responsible for identifying and assessing risks. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Risk Manager

Materials Manager

Materials Managers are responsible for the procurement and management of materials. They need to have a strong understanding of quality management in order to ensure that materials meet the required standards and are delivered on time and within budget. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Materials Manager

Product Manager

Product Managers are responsible for the development and launch of new products. They need to have a strong understanding of quality management in order to ensure that products are developed to meet the needs of customers and meet regulatory requirements. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Product Manager

Environmental Manager

Environmental Managers are responsible for developing and implementing environmental management programs. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Environmental Manager

Safety Manager

Safety Managers are responsible for developing and implementing safety programs. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Safety Manager

Business Analyst

Business Analysts are responsible for analyzing business processes and identifying opportunities for improvement. They need to have a strong understanding of quality management principles and practices. The Introduction to Quality Management course can help you develop the skills you need to be successful in this role.

See salaries and explore the career path for Business Analyst

Operations Manager

Operations Managers ensure that projects are operating smoothly and have the resources necessary for success. Often in their role, they will need to be well-versed in management and quality control. The Introduction to Quality Management course can help you build this foundation by teaching you about concepts like continuous improvement and quality management systems.

See salaries and explore the career path for Operations Manager