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Google Cloud Training
This is a self-paced lab that takes place in the Google Cloud console. Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.
Register for this course and see more details by visiting:
OpenCourser.com/course/it94en/design
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What's inside
Syllabus
Design Conversational Flows for your Agent
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Teaches how to create a conversational interface using Dialogflow
Provides a self-paced lab that takes place in the Google Cloud console
Develops skills that can increase customer satisfaction and operational efficiency
Is instructed by Google Cloud Training, recognized for their work in cloud computing
Requires prerequisite knowledge in conversational flows and AI
Is part of a series of courses on Contact Center AI
Save this course
Save Design Conversational Flows for your Agent to your list so you can find it easily later:
Save
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Design Conversational Flows for your Agent with these
activities:
Review conversational AI basics
Show steps
Reinforce your knowledge of the fundamental concepts of conversational AI and Dialogflow to prepare for the course.
Browse courses on
Conversational AI
Show steps
-
Re-familiarize yourself with the key principles of conversational AI, including natural language processing and machine learning.
-
Review the basic concepts of Dialogflow, such as intents, entities, and fulfillment.
Complete the Contact Center AI Lab Tutorial
Show steps
Follow the lab tutorial to gain hands-on experience with creating a conversational interface using Dialogflow.
Browse courses on
Dialogflow
Show steps
-
Access the Contact Center AI lab
-
Complete the steps in the lab tutorial
-
Test and review your results
Build a simple chatbot with Dialogflow
Show steps
Enhance your understanding of Dialogflow by creating a basic chatbot to gain practical experience.
Show steps
-
Follow a guided tutorial to set up a Dialogflow agent.
-
Create intents and entities to define the conversation flow.
-
Write fulfillment code to handle user inputs.
-
Deploy and test your chatbot to observe its functionality.
14 other activities
Expand to see all activities and additional details
Show all 17 activities
Explore Dialogflow's Documentation
Show steps
Provides a deeper understanding of Dialogflow's capabilities and best practices.
Browse courses on
Dialogflow
Show steps
-
Review the Dialogflow documentation
-
Follow interactive tutorials
-
Explore API references and code samples
Discuss challenges and best practices with peers
Show steps
Engage with other learners to share knowledge and perspectives.
Browse courses on
Dialogflow
Show steps
-
Find a study partner or group with similar learning goals
-
Establish a regular meeting schedule
-
Discuss course material, share insights, and ask questions
-
Work together on practice exercises or projects
Build a Contact Center Agent
Show steps
Build a Contact Center Agent to enhance your understanding of how to use Dialogflow to create a conversational interface.
Browse courses on
Natural Language Processing
Show steps
-
Create a Dialogflow agent
-
Configure intents and entities
-
Build training phrases and responses
-
Test and improve your agent
-
Deploy the agent and monitor performance
Join a study group or discussion forum
Show steps
Connect with peers to exchange knowledge, solve problems, and enhance your learning through collaborative discussions.
Show steps
-
Identify a relevant study group or discussion forum.
-
Actively participate in discussions, ask questions, and contribute insights.
Build an Interactive Chatbot
Show steps
Builds hands-on experience and reinforces the concepts of creating conversational interfaces.
Browse courses on
Dialogflow
Show steps
-
Create a Dialogflow agent
-
Design an intent and entity structure
-
Develop training phrases and responses
-
Implement fulfillment logic
-
Test and deploy your chatbot
Explore Dialogflow documentation examples
Show steps
Introduce yourself to Dialogflow's library of code samples for better understanding.
Browse courses on
Dialogflow
Show steps
-
Visit the Dialogflow documentation page
-
Explore the available code samples
-
Select a sample that aligns with your learning objectives
-
Review the code and understand its functionality
Build small Dialogflow projects
Show steps
Hands-on practice with Dialogflow helps reinforce course concepts.
Browse courses on
Dialogflow
Show steps
-
Identify a small project idea that can be completed within the given time
-
Design the conversational flow for your project
-
Implement the Dialogflow agent using the appropriate syntax
-
Test your project thoroughly to ensure it meets the desired functionality
Host a Study Group
Show steps
Facilitates peer learning and enhances understanding through discussion and collaboration.
Browse courses on
Conversational Interfaces
Show steps
-
Identify a group of peers
-
Establish a regular meeting schedule
-
Set learning objectives and discussion topics
-
Lead discussions and share knowledge
Create a chatbot for a specific industry or use case
Show steps
Apply your knowledge by developing a practical project that addresses real-world challenges.
Browse courses on
Dialogflow
Show steps
-
Identify a specific industry or use case for your chatbot
-
Research and understand the target audience and their needs
-
Design and implement the chatbot using Dialogflow
-
Evaluate the performance and make necessary improvements
Develop a chatbot prototype
Show steps
Apply your learning by creating a tangible project that showcases your skills.
Browse courses on
Dialogflow
Show steps
-
Define the purpose and scope of your chatbot
-
Design the conversational flow and user interface
-
Implement the chatbot using Dialogflow or other relevant tools
-
Test and refine your chatbot to ensure it meets user needs
Write a blog post on conversational AI trends
Show steps
Demonstrate your comprehension of the course material by creating a written piece that explores the latest trends and advancements in conversational AI.
Show steps
-
Research and gather information on the current state and future prospects of conversational AI.
-
Develop an outline and structure for your blog post.
-
Write a clear and engaging blog post that presents your insights and analysis.
-
Publish your blog post on relevant platforms and promote it within your network.
Contribute to open-source Dialogflow projects
Show steps
Expand your learning and make a valuable contribution to the community.
Browse courses on
Dialogflow
Show steps
-
Identify active open-source projects related to Dialogflow
-
Review the project documentation and codebase
-
Suggest or implement improvements, bug fixes, or new features
-
Submit pull requests and participate in discussions
Participate in a conversational AI hackathon
Show steps
Challenge yourself and apply your skills in a competitive environment to build innovative conversational AI solutions.
Show steps
-
Identify a relevant conversational AI hackathon.
-
Form a team or work independently to develop a unique and impactful solution.
-
Build and refine your solution within the hackathon timeframe.
-
Present your solution to judges and receive feedback.
Contribute to an open-source conversational AI project
Show steps
Enhance your understanding of real-world conversational AI applications by contributing to an open-source project.
Show steps
-
Identify a relevant open-source conversational AI project.
-
Review the project's documentation and codebase.
-
Identify an area where you can make a meaningful contribution.
-
Submit a pull request with your proposed improvements or additions.
Review conversational AI basics
Show steps
Reinforce your knowledge of the fundamental concepts of conversational AI and Dialogflow to prepare for the course.
Browse courses on
Conversational AI
Show steps
Show steps
Show steps
- Re-familiarize yourself with the key principles of conversational AI, including natural language processing and machine learning.
- Review the basic concepts of Dialogflow, such as intents, entities, and fulfillment.
Complete the Contact Center AI Lab Tutorial
Show steps
Follow the lab tutorial to gain hands-on experience with creating a conversational interface using Dialogflow.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Access the Contact Center AI lab
- Complete the steps in the lab tutorial
- Test and review your results
Build a simple chatbot with Dialogflow
Show steps
Enhance your understanding of Dialogflow by creating a basic chatbot to gain practical experience.
Show steps
Show steps
Show steps
- Follow a guided tutorial to set up a Dialogflow agent.
- Create intents and entities to define the conversation flow.
- Write fulfillment code to handle user inputs.
- Deploy and test your chatbot to observe its functionality.
14 other activities
Expand to see all activities and additional details
Show all 17 activities
Explore Dialogflow's Documentation
Show steps
Provides a deeper understanding of Dialogflow's capabilities and best practices.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Review the Dialogflow documentation
- Follow interactive tutorials
- Explore API references and code samples
Discuss challenges and best practices with peers
Show steps
Engage with other learners to share knowledge and perspectives.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Find a study partner or group with similar learning goals
- Establish a regular meeting schedule
- Discuss course material, share insights, and ask questions
- Work together on practice exercises or projects
Build a Contact Center Agent
Show steps
Build a Contact Center Agent to enhance your understanding of how to use Dialogflow to create a conversational interface.
Browse courses on
Natural Language Processing
Show steps
Show steps
Show steps
- Create a Dialogflow agent
- Configure intents and entities
- Build training phrases and responses
- Test and improve your agent
- Deploy the agent and monitor performance
Join a study group or discussion forum
Show steps
Connect with peers to exchange knowledge, solve problems, and enhance your learning through collaborative discussions.
Show steps
Show steps
Show steps
- Identify a relevant study group or discussion forum.
- Actively participate in discussions, ask questions, and contribute insights.
Build an Interactive Chatbot
Show steps
Builds hands-on experience and reinforces the concepts of creating conversational interfaces.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Create a Dialogflow agent
- Design an intent and entity structure
- Develop training phrases and responses
- Implement fulfillment logic
- Test and deploy your chatbot
Explore Dialogflow documentation examples
Show steps
Introduce yourself to Dialogflow's library of code samples for better understanding.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Visit the Dialogflow documentation page
- Explore the available code samples
- Select a sample that aligns with your learning objectives
- Review the code and understand its functionality
Build small Dialogflow projects
Show steps
Hands-on practice with Dialogflow helps reinforce course concepts.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Identify a small project idea that can be completed within the given time
- Design the conversational flow for your project
- Implement the Dialogflow agent using the appropriate syntax
- Test your project thoroughly to ensure it meets the desired functionality
Host a Study Group
Show steps
Facilitates peer learning and enhances understanding through discussion and collaboration.
Browse courses on
Conversational Interfaces
Show steps
Show steps
Show steps
- Identify a group of peers
- Establish a regular meeting schedule
- Set learning objectives and discussion topics
- Lead discussions and share knowledge
Create a chatbot for a specific industry or use case
Show steps
Apply your knowledge by developing a practical project that addresses real-world challenges.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Identify a specific industry or use case for your chatbot
- Research and understand the target audience and their needs
- Design and implement the chatbot using Dialogflow
- Evaluate the performance and make necessary improvements
Develop a chatbot prototype
Show steps
Apply your learning by creating a tangible project that showcases your skills.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Define the purpose and scope of your chatbot
- Design the conversational flow and user interface
- Implement the chatbot using Dialogflow or other relevant tools
- Test and refine your chatbot to ensure it meets user needs
Write a blog post on conversational AI trends
Show steps
Demonstrate your comprehension of the course material by creating a written piece that explores the latest trends and advancements in conversational AI.
Show steps
Show steps
Show steps
- Research and gather information on the current state and future prospects of conversational AI.
- Develop an outline and structure for your blog post.
- Write a clear and engaging blog post that presents your insights and analysis.
- Publish your blog post on relevant platforms and promote it within your network.
Contribute to open-source Dialogflow projects
Show steps
Expand your learning and make a valuable contribution to the community.
Browse courses on
Dialogflow
Show steps
Show steps
Show steps
- Identify active open-source projects related to Dialogflow
- Review the project documentation and codebase
- Suggest or implement improvements, bug fixes, or new features
- Submit pull requests and participate in discussions
Participate in a conversational AI hackathon
Show steps
Challenge yourself and apply your skills in a competitive environment to build innovative conversational AI solutions.
Show steps
Show steps
Show steps
- Identify a relevant conversational AI hackathon.
- Form a team or work independently to develop a unique and impactful solution.
- Build and refine your solution within the hackathon timeframe.
- Present your solution to judges and receive feedback.
Contribute to an open-source conversational AI project
Show steps
Enhance your understanding of real-world conversational AI applications by contributing to an open-source project.
Show steps
Show steps
Show steps
- Identify a relevant open-source conversational AI project.
- Review the project's documentation and codebase.
- Identify an area where you can make a meaningful contribution.
- Submit a pull request with your proposed improvements or additions.
Career center
Learners who complete Design Conversational Flows for your Agent will develop knowledge and skills
that may be useful to these careers:
Chatbot Developer
Chatbot Developer
Chatbot Developers design, develop, and maintain chatbots to enhance customer experience and streamline interactions. The course, 'Design Conversational Flows', is a crucial foundation for this role as it teaches the principles of creating natural and intuitive conversational flows. By gaining a deep understanding of the course material, Chatbot Developers can build highly effective chatbots that meet the specific needs of their users.
Interaction Designer
Interaction Designer
Interaction Designers focus on designing and prototyping interactive experiences for digital products and services. The course, 'Design Conversational Flows', can contribute to this role by providing a framework for creating user-centered conversational interfaces. By understanding the principles of conversational design, Interaction Designers can enhance the overall usability and user satisfaction of digital products.
Design Researcher
Design Researcher
Design Researchers conduct user research to understand user needs and preferences. The course, 'Design Conversational Flows', can provide Design Researchers with a framework for conducting effective user research studies focused on conversational interfaces. By understanding the principles of conversational design, they can gather valuable insights into how users interact with conversational agents and other conversational systems.
Instructional Design Specialist
Instructional Design Specialist
Instructional Design Specialists design and deliver learning experiences to enhance knowledge and skills. The course, 'Design Conversational Flows', can contribute to this role by providing the foundation for creating effective and engaging conversational interfaces. By understanding the principles of conversational design, Instructional Design Specialists can improve the user experience and ensure that learners can easily access and interact with learning materials.
User Experience (UX) Designer
User Experience (UX) Designer
User Experience (UX) Designers focus on improving the overall experience of users interacting with a product or service. The course, 'Design Conversational Flows', aligns closely with this role as it delves into the principles of creating user-centered conversational interfaces. By applying the knowledge gained from the course, UX Designers can enhance the usability, accessibility, and overall satisfaction of digital products.
Customer Success Manager
Customer Success Manager
Customer Success Managers are responsible for ensuring customer satisfaction and retention. The course, 'Design Conversational Flows', can provide valuable insights for this role by helping Customer Success Managers understand how to create positive and engaging customer interactions. By leveraging the principles of conversational design, they can effectively communicate with customers, build strong relationships, and resolve issues in a timely and efficient manner.
Information Architect
Information Architect
Information Architects design and organize the structure and content of websites and applications to enhance user experience. The course, 'Design Conversational Flows', can benefit Information Architects by providing a foundation in conversational design principles. By understanding how users interact with information in a conversational context, they can create more intuitive and effective information architectures.
Product Manager
Product Manager
Product Managers lead the development and launch of new products or features. The course, 'Design Conversational Flows', can be beneficial to Product Managers by providing a framework for designing intuitive and seamless user experiences. By understanding the concepts of conversational design, they can create products that meet the needs of users and enhance their overall satisfaction.
Technical Product Manager
Technical Product Manager
Technical Product Managers lead the development and launch of technical products or features. The course, 'Design Conversational Flows', can be beneficial to Technical Product Managers by providing a foundation in user experience and interface design. By understanding the principles of conversational design, they can create technical products that are both powerful and easy to use.
Content Strategist
Content Strategist
Content Strategists develop and manage content to achieve specific goals. The course, 'Design Conversational Flows', can assist Content Strategists in understanding the principles of crafting engaging and informative conversational content. By leveraging these principles, they can create effective content that aligns with the needs and preferences of users.
Marketing Specialist
Marketing Specialist
Marketing Specialists develop and execute marketing campaigns to promote products or services. The course, 'Design Conversational Flows', can be valuable to Marketing Specialists by providing insights into creating engaging and personalized marketing messages. By understanding the principles of conversational design, they can effectively connect with target audiences and drive conversions.
Technical Writer
Technical Writer
Technical Writers create and maintain technical documentation to explain complex technical concepts. The course, 'Design Conversational Flows', can provide Technical Writers with a framework for writing clear and concise user documentation. By understanding the principles of conversational design, they can create user manuals, tutorials, and other documentation that is easy to understand and navigate.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to provide insights for decision-making. The course, 'Design Conversational Flows', may be helpful for Data Analysts who want to gain a better understanding of user behavior and preferences. By applying the principles of conversational design, they can design and conduct more effective user research studies and gain valuable insights into how users interact with data and analytics tools.
Salesforce Administrator
Salesforce Administrator
Salesforce Administrators manage and maintain Salesforce CRM systems to support sales and customer relationship management. The course, 'Design Conversational Flows', may be helpful for Salesforce Administrators who are looking to enhance their understanding of user experience and interface design. By gaining a foundation in conversational design principles, they can improve the user adoption and efficiency of Salesforce systems.
Game Designer
Game Designer
Game Designers create and design video games to provide entertaining and engaging experiences. The course, 'Design Conversational Flows', may be helpful for Game Designers who are interested in incorporating conversational elements into their games. By understanding the principles of conversational design, they can create more immersive and interactive gaming experiences.
For more career information including salaries, visit:
OpenCourser.com/course/it94en/design
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Design Conversational Flows for your Agent.
Provides a practical guide to designing voice user interfaces. It would be particularly useful for those looking to design conversational interfaces for voice assistants, such as Amazon Alexa or Google Assistant.
Save
Provides a practical guide to designing user interfaces that are both usable and desirable. It would be useful for those looking to improve the user experience of their conversational interfaces.
Provides a practical guide to usability testing and improving the user experience of websites and applications. It would be useful for those looking to ensure that their conversational interfaces are easy to use and understand.
Save
Provides a strategic framework for designing and developing conversational interfaces. It would be beneficial for those looking to gain a better understanding of the user experience and interaction design aspects of conversational AI.
Provides a comprehensive overview of speech and language processing, covering topics such as acoustic modeling, language modeling, and automatic speech recognition. It would be useful as a reference for those looking to gain a deeper understanding of the underlying technologies used in conversational AI.
Provides a detailed overview of the state-of-the-art in conversational interface design. It covers topics such as natural language processing, dialogue management, and multimodal interaction.
Discusses the future of conversational technology and provides principles and best practices for designing conversational experiences. As conversational interfaces are becoming increasingly common, this book can help you to stay at the forefront of this emerging field.
Provides a comprehensive overview of natural language processing. It covers topics such as text classification, named entity recognition, and machine translation.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/it94en/design
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Effort
1 hour 30 minutes
Level
Introductory
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
Language
English
Good to know
Teaches how to create a conversational interface using Dialogflow
Provides a self-paced lab that takes place in the Google Cloud console
Develops skills that can increase customer satisfaction and operational efficiency
Is instructed by Google Cloud Training, recognized for their work in cloud computing
Requires prerequisite knowledge in conversational flows and AI
Is part of a series of courses on Contact Center AI
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