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Building High-Performance Teams in Hospitality

This course is perfect for individuals in the hospitality industry. It will explore the key concepts in team formation and development and what it takes to build and sustain high performing teams.

You will learn to identify the skills and behaviours required for effective team working, including virtual teams. You will also identify the primary barriers to team cohesion and effectiveness and explore strategies to overcome them.

This course is perfect for individuals in the hospitality industry. It will explore the key concepts in team formation and development and what it takes to build and sustain high performing teams.

By the end of this course, you will develop your personal team role preferences and reflect on how you can leverage your strengths to contribute more effectively within teams.

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What's inside

Syllabus

Teamwork Foundations

This module will explore the key concepts in teamwork foundations and development and what it takes to build and sustain high performing teams. You will learn to identify the skills and behaviours required for effective team working, including virtual teams.

Team Roles and Troublehshooting

In this module you will be able to identify the primary barriers to team cohesion and effectiveness and explore strategies to overcome them. By the end of this module you will develop your personal team role preferences and reflect on how you can leverage your strengths to contribute more effectively within teams.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Focuses on team formation and development, which are essential for success in the hospitality industry

Explores strategies to overcome barriers to team cohesion, which can improve workplace dynamics

Presented by Dubai College of Tourism, which is devoted to educating individuals about the hospitality industry

Teaches skills and behaviors required for effective team working, including virtual teams, which is relevant in today's workplace

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Building High-Performance Teams in Hospitality with these activities:

Read 'The Five Dysfunctions of a Team'

Show steps

Provides a foundational understanding of team dynamics and potential dysfunctions before starting the course.

View The Five Dysfunctions of a Team: A Leadership... on Amazon

Show steps

Obtain a copy of 'The Five Dysfunctions of a Team'.
Read the book, taking notes on key concepts.
Reflect on how the concepts relate to your own experiences.

Practice Active Listening Skills

Show steps

Enhances communication skills, a crucial component of effective teamwork, before the course begins.

Browse courses on Active Listening

Show steps

Research active listening techniques online.
Practice active listening in conversations.
Reflect on your effectiveness and identify areas for improvement.

Analyze a Hospitality Team

Show steps

Applies course concepts to a real-world team, solidifying understanding and analytical skills.

Show steps

Identify a team within the hospitality industry.
Observe the team's dynamics and interactions.
Analyze the team's strengths and weaknesses.
Write a report summarizing your findings.

Four other activities

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Show all seven activities

Create a Presentation on Team Roles

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Deepens understanding of team roles and allows for creative application of course concepts.

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Research different team role models (e.g., Belbin).
Create a presentation outlining the different roles.
Include examples of how each role contributes to a team.
Present your findings to a peer or colleague.

Attend a Leadership Workshop

Show steps

Provides practical leadership skills and insights relevant to building high-performance teams.

Show steps

Search for leadership workshops in your area.
Attend the workshop and take detailed notes.
Reflect on how the workshop content relates to the course.

Develop a Team Charter Template

Show steps

Applies course knowledge to create a practical tool for building high-performance teams.

Show steps

Research best practices for team charters.
Design a template that includes key elements.
Test the template with a sample team scenario.
Refine the template based on feedback.

Read 'Radical Candor'

Show steps

Explores the importance of honest and direct feedback in building strong teams.

View Radical Candor: Fully Revised & Updated Edition... on Amazon

Show steps

Obtain a copy of 'Radical Candor'.
Read the book, taking notes on key concepts.
Reflect on how the concepts relate to your own experiences.

Career center

Learners who complete Building High-Performance Teams in Hospitality will develop knowledge and skills that may be useful to these careers:

Catering Manager

A catering manager plans, organizes, and oversees the food and beverage services for events. Success in this role hinges on the ability to form and lead effective teams to handle the complexities of each event. This course can guide a catering manager in creating high-performing teams, and identifying the skills and behaviours each team member needs. The course's modules on team roles and troubleshooting further help a catering manager in understanding how to best utilize each team member's abilities. By completing the course, a catering manager will understand how to foster cohesion and resolve any challenges that may arise in team work, contributing significantly to successful events. The course provides skills that are vital for managing the diverse staff involved in catering events.

See salaries and explore the career path for Catering Manager

Hotel Manager

A hotel manager oversees all aspects of hotel operations, ensuring smooth functioning and guest satisfaction. This role directly benefits from understanding team dynamics and building high-performing teams, which this course emphasizes. The course's focus on identifying team roles, skills, and behaviors helps a hotel manager create and nurture effective teams across all departments, from front desk staff to housekeeping. Additionally, the course's exploration of strategies to overcome barriers to team cohesion makes a hotel manager better equipped to handle conflict and ensure a collaborative work environment. The skills in this course are particularly useful when dealing with interdepartmental projects.

See salaries and explore the career path for Hotel Manager

Restaurant Manager

The role of a restaurant manager requires building and maintaining a cohesive team that can deliver exceptional customer experiences. This course is particularly useful for understanding effective team working and identifying skills and behaviors needed in a fast-paced restaurant environment. A restaurant manager will benefit from the course's coverage of team roles and troubleshooting common issues that arise in team work. Learning how to leverage personal strengths to contribute to a team, another focal point of the course, is an additional advantage for a restaurant manager. The ability to create and sustain high-performing teams is critical to the success of a restaurant.

See salaries and explore the career path for Restaurant Manager

Front Desk Supervisor

A front desk supervisor manages a team providing the first point of contact for guests, so building a high performing team is crucial. This course offers a great framework for understanding team formation and identifying what it means to be an effective team. The course’s focus on team roles and troubleshooting allows a front desk supervisor to identify and address issues impacting team function. By completing this course, a front desk supervisor will be able to leverage their strengths and contribute more effectively to a positive guest experience. The supervisor must understand team dynamics to ensure a smooth operation of the front desk.

See salaries and explore the career path for Front Desk Supervisor

Concierge

A concierge works as part of a team to provide guests with personalized services and information. This course is useful for understanding how to effectively contribute to the team and build better cohesion. The course's approach to identifying team member strengths and leveraging them for effective service greatly benefits a concierge. The course material concerning common barriers to team cohesion and their solutions is particularly useful for a concierge, who is often part of a front of house team. By completing this course, a concierge will learn how to contribute to a high-performing team. The concierge's role relies on strong collaboration and communication.

See salaries and explore the career path for Concierge

Guest Services Manager

The guest services manager oversees a team that ensures guest satisfaction, making this course particularly relevant. A guest services manager must be capable of building high performing teams, which this course is designed to help with. The course's lessons in team roles can guide a guest services manager to create more effective teams. A guest services manager will find the training in identifying barriers to team cohesion and addressing them to be particularly helpful when managing staff. The skills learned are vital for any role that manages interactions between guests and staff.

See salaries and explore the career path for Guest Services Manager

Housekeeping Manager

A housekeeping manager leads a team that ensures cleanliness and maintenance of a property. The skills learned in this course will be especially valuable for a housekeeping manager, as they focus on building high performing teams. The course’s team modules will allow a housekeeping manager to identify the skills and behaviors that create an effective team. A housekeeping manager will find the material discussing barriers to team cohesion to be particularly useful, as they might face challenges in coordinating work schedules and task delegations. The course may help improve the coordination of a large housekeeping staff.

See salaries and explore the career path for Housekeeping Manager

Event Planner

An event planner needs to coordinate many different teams to ensure an event is successful. This course will be particularly useful in teaching an event planner how to form effective teams, understand group dynamics and develop team roles. This course may prove especially advantageous for an event planner working with virtual teams, as the course focuses on identifying the skills required for this kind of work. The course’s focus on overcoming barriers to team effectiveness is also a valuable skill for an event planner, who often must manage diverse groups with separate functions. Understanding one's own strengths, as the course encourages, additionally will help the planner to better guide the staff during events.

See salaries and explore the career path for Event Planner

Human Resources Generalist

A human resources generalist is often involved in team building, conflict resolution, and fostering a positive work environment, making this course particularly relevant. The role of human resources benefits from the course's emphasis on team development and identifying effective team behaviors. A human resources generalist can apply the course's focus on identifying team roles to create more cohesive and productive work groups within the organization. The modules on understanding barriers to team cohesion and how to resolve them is also particularly valuable for a human resources generalist. This course may be useful for human resources generalists in many fields, but especially those involved in hospitality.

See salaries and explore the career path for Human Resources Generalist

Training Coordinator

The training coordinator develops and delivers training programs, and can utilize the course’s approach to improve team dynamics and effectiveness. The course material concerning team formation and development will greatly help a training coordinator to design better training programs. In particular, a training coordinator will find the course’s focus on identifying the skills and behaviors required for effective teamwork very useful. The course’s methods for identifying and overcoming barriers to team effectiveness will also be invaluable for the success of their training programs. The course may be useful in designing training programs for team development.

See salaries and explore the career path for Training Coordinator

Sales Manager

A sales manager leads a sales team, and this course may be useful in its focus on team dynamics and effectiveness, particularly in the hospitality sector. The modules in the course concerning team formation and development will help a sales manager to identify the various roles needed in a sales team. The course’s focus on overcoming barriers to team effectiveness will help the sales manager to improve the team’s overall performance. This course may prove helpful for a sales manager that needs to motivate and lead a team, and address conflict.

See salaries and explore the career path for Sales Manager

Project Manager

A project manager typically leads a team to complete projects within given constraints. The course may be especially beneficial to a project manager due to its focus on team dynamics, which are key to project success. The course's discussions on team development and identifying behaviors for effective team work may prove helpful to a project manager. The focus on troubleshooting and overcoming team cohesion issues will allow a project manager to mitigate potential problems. This course may be useful for a project manager in any industry, not just hospitality, but is especially useful in the hospitality industry.

See salaries and explore the career path for Project Manager

Consultant

A consultant works with teams and may use this course to improve their team's performance and cohesion. The course's focus on team development and the identification of team roles can guide a consultant's work. A consultant can utilize the course’s teachings in improving team function in an organization. The course’s discussion of barriers to team cohesion and how to overcome them would also be especially helpful to a consultant. Completion of this course can lead to improved results for consulting projects. This course may be useful for any consultant, but especially one in the hospitality field.

See salaries and explore the career path for Consultant

Supervisor

A supervisor oversees the work of a team, making the skills taught in this course potentially useful. The course's focus on team formation, skills, and behaviors can help a supervisor build a more effective workforce. The modules discussing team roles and overcoming barriers to team cohesion may help a supervisor better manage their team. By completing the course, a supervisor will be able to leverage individual team member's strengths. The course may be useful for a supervisor in any field.

See salaries and explore the career path for Supervisor

Customer Service Representative

A customer service representative may work within a team, and the course could be marginally helpful in promoting team understanding. Though not a primary focus for a customer service representative, the course's overview of team dynamics and development may be useful. The course’s emphasis on identifying team roles and common barriers may also help a customer service representative work more effectively within their team. The course may be useful for those working in team based customer support. This may lead to an improved working environment.

See salaries and explore the career path for Customer Service Representative

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Building High-Performance Teams in Hospitality .

FIVE DYSFUNCTIONS OF A TEAM

Save

Foundational text for understanding team dynamics. It presents a model for team dysfunction and provides actionable steps for building cohesive teams. Reading this book before the course will provide a solid framework for understanding the course material and applying it to real-world situations. It is commonly used as a reference by industry professionals.

The Five Dysfunctions of a Team: A Leadership Fable...

Hardcover

The Five Dysfunctions of a Team: A Leadership Fable

Paperback

The Five Dysfunctions of a Team: Intact Teams...

Paperback

The Five Dysfunctions of a Team: Facilitator's...

Ring-bound

$$$$

The Five Dysfunctions of a Team: A Leadership Fable...

Paperback

The Five Dysfunctions of a Team: Team Assessment

Pamphlet

The Five Dysfunctions of a Team: Participant...

Paperback

The Five Dysfunctions of a Team, Manga Edition: An...

Paperback

The Five Dysfunctions of a Team: A Leadership Fable...

Paperback

Overcoming the Five Dysfunctions of a Team: A Field...

Audio CD

The Five Dysfunctions of a Team: A Leadership Fable...

Kindle Edition

Overcoming the Five Dysfunctions of a Team: A Field...

Kindle Edition

The Five Dysfunctions of a Team: An Illustrated...

Kindle Edition

Radical Candor: Fully Revised & Updated Edition

Save

Explores the importance of honest and direct feedback in building strong teams. It provides a framework for giving and receiving feedback in a way that is both caring and challenging. Reading this book after the course will help you implement the concepts learned in the course and build more effective relationships with your team members. It is commonly used as a reference by industry professionals.

Radical Candor: Fully Revised & Updated Edition: Be...

Hardcover

Radical Candor: Fully Revised & Updated Edition: Be...

Kindle Edition

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Effort

2 weeks

Level

Introductory

Via

Coursera

Institution

Dubai College of Tourism

Instructor

Dubai College of Tourism

Session

January 20, 2025 - February 10, 2025

Language

English

Transcripts

Español Français Português Deutsch Italiano 中文 العربية 한국어 日本語 Nederlands Pусский Türkçe Polski Bahasa Indonesia ไทย

Good to know

Focuses on team formation and development, which are essential for success in the hospitality industry

Explores strategies to overcome barriers to team cohesion, which can improve workplace dynamics

Presented by Dubai College of Tourism, which is devoted to educating individuals about the hospitality industry

Teaches skills and behaviors required for effective team working, including virtual teams, which is relevant in today's workplace

Share and help others discover this course.

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