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Sales and CRM Overview
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth.
This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce.
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Rating | Not enough ratings |
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Length | 5 weeks |
Effort | 4 weeks of study, 5-7 hours/week |
Starts | Jul 3 (46 weeks ago) |
Cost | $49 |
From | Salesforce, Pathstream via Coursera |
Instructors | Trailhead, Angela Prakash, Anthony Jones |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business |
Tags | Business Business Essentials |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Business Analyst - Salesforce $56k
Sales Coordinator & Salesforce Administrator $63k
SalesForce Consultants $63k
Sales Operations Support Specialist/ Salesforce Business Admin $66k
Salesforce Product Manager $70k
Salesforce Champion $72k
Salesforce Engineer $84k
Salesforce Certified Administrator & Salesforce Certified Advanced Administrator $87k
Recruiter, Salesforce Development $105k
NA SalesForce Administrator $116k
Salesforce Administrator / Sales Operations $147k
Sales Operations Manager - Salesforce Product Specialist Manager $164k
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Rating | Not enough ratings |
---|---|
Length | 5 weeks |
Effort | 4 weeks of study, 5-7 hours/week |
Starts | Jul 3 (46 weeks ago) |
Cost | $49 |
From | Salesforce, Pathstream via Coursera |
Instructors | Trailhead, Angela Prakash, Anthony Jones |
Download Videos | On all desktop and mobile devices |
Language | English |
Subjects | Business |
Tags | Business Business Essentials |
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