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Understanding & Influencing Workplace Behavior

Laura Huang

Examines today’s evolving environment, in which effective utilization of human resources is a source of competitive advantage. To maximize the contribution of organizational members, managers must be able to understand, diagnose, and influence workplace behavior in the context of change. Topics include management of cross-functional teams and boundaryless organizations. Emphasis is on the role of corporate culture and distributed leadership.

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Syllabus

Leaders and Organizations
This module, you will explore business principles through the captivating example of C&S Grocers. Discover the difference between hands-on and hands-off leadership, unravel the power of the CEE model, and delve into the transformative actions of Rick Cohen and self-managed teams.
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Power and Influence
This module is all about the dynamics of power and influence within organizations. Using the Hollywood film 12 Angry Men as a case study, you will analyze different bases of power and understand the significance of balancing advocacy and inquiry. You will also learn various tactics for influencing others and explore the persuasive techniques of Logos, Pathos, and Ethos.
Designing Organizations
This Module, you will delve into the case study of Jean-Claude Biver, a prominent figure in the watchmaking industry. You will explore the importance of building, growing, and maintaining organizations. You will also examine the roles of Beacons, Architects, and Change Agents in driving positive change and organizational transformation.
Leading Change
This module revolves around the Tessei Case Study, where you will explore change strategies and a Change Management Model. You will learn criteria for assessing the effectiveness of change initiatives and explore key factors contributing to successful organizational change.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Covers managing cross-functional teams, an essential skill in today's business environment
Taught by Laura Huang, an experienced instructor recognized for her work in management and leadership
Examines effective leadership strategies, such as hands-off and hands-on approaches
Uses case studies from real-world organizations, providing practical insights into managing workplace behavior
Focuses on topics that are highly relevant to managers and leaders seeking to drive organizational change
May require students to have a basic understanding of management principles

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Course image
Level
Introductory
Via
Coursera
Institution
Northeastern University
Instructor
Laura Huang
Session
August 8, 2024 - September 16, 2024
Language
English
Good to know
Covers managing cross-functional teams, an essential skill in today's business environment
Taught by Laura Huang, an experienced instructor recognized for her work in management and leadership
Examines effective leadership strategies, such as hands-off and hands-on approaches
Uses case studies from real-world organizations, providing practical insights into managing workplace behavior
Focuses on topics that are highly relevant to managers and leaders seeking to drive organizational change
May require students to have a basic understanding of management principles
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