Cloud Support Essentials

A Technical Approach

Alex G. and Oksana Hoeckele

This course will focus on building the skills that you need to get started with the Command Line Interface (CLI). It will cover basic navigation, program installation, reading logs, and troubleshooting issues. We will also dive into network troubleshooting and common AWS scenarios that you may encounter as a Cloud Support Associate. In the first section of this course, we will focus on how to navigate in a Linux environment using only the CLI. We will explain how to create files, directories, and the commands you need to manage your system. We will also discover how to set permissions in the environment as well as edit text and configuration files.

This course will focus on building the skills that you need to get started with the Command Line Interface (CLI). It will cover basic navigation, program installation, reading logs, and troubleshooting issues. We will also dive into network troubleshooting and common AWS scenarios that you may encounter as a Cloud Support Associate. In the first section of this course, we will focus on how to navigate in a Linux environment using only the CLI. We will explain how to create files, directories, and the commands you need to manage your system. We will also discover how to set permissions in the environment as well as edit text and configuration files.

In the second section, we’ll go a bit deeper into the CLI and learn about troubleshooting tools that we have available to us. You’ll see how to test networking connectivity as well as install and configure Linux applications.

The third portion of this course will focus on network troubleshooting in AWS. We’ll discover the common ports that can cause problems when setting up security groups and network access control lists (NACLs). We’ll also learn how AWS handles DNS and the steps you can take if something isn’t resolving correctly. Finally, the course concludes by covering common troubleshooting scenarios. What do you do when your Linux application keeps crashing? How about a troublesome SSH connection that isn’t working? Where do you look if your hosts are missing internet connectivity? By the end of this course, you’ll have a strong technical foundation in the skills needed to troubleshoot IT problems as a Cloud Support Associate.

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What's inside

Syllabus

The third portion of this course will focus on network troubleshooting in AWS. We’ll discover the common ports that can cause problems when setting up security groups and network access control lists (NACLs). We’ll also learn how AWS handles DNS and the steps you can take if something isn’t resolving correctly.

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cloud Support Essentials: A Technical Approach with these activities:

Read the Linux Bible by Christopher Negus

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Gain a comprehensive understanding of Linux concepts and best practices.

View Kubernetes Everywhere on Amazon

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Obtain a copy of The Linux Bible
Read through the relevant sections and take notes

Review Linux file permissions and directory structures

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Strengthen your foundational knowledge of Linux file management.

Browse courses on Linux Command Line

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Review the concepts of file permissions and directory structures
Practice setting file permissions and creating/navigating directories in a Linux environment

Create a cheat sheet of common Linux commands

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Solidify your understanding of Linux commands by creating a reference material.

Browse courses on Linux Command Line

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Review the Linux commands covered in class
Organize the commands into categories or topics
Create a cheat sheet in a format that is easy to access and review

Five other activities

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Follow along with a Linux command line tutorial

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Practice using the Linux command line in a structured environment.

Browse courses on Linux Command Line

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Identify a Linux command line tutorial that covers the basics
Follow along with the tutorial, taking notes as needed

Practice using Linux commands in a virtual environment

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Gain practical experience using Linux commands in a safe and controlled setting.

Browse courses on Linux Command Line

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Set up a virtual environment using virtualization software
Install a Linux distribution within the virtual machine
Practice using Linux commands within the virtual environment

Participate in a study group focused on Linux administration

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Enhance your understanding and problem-solving skills through collaborative learning.

Browse courses on Linux Command Line

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Find a study group or create one with peers
Establish a regular meeting schedule
Discuss course topics, work on practice problems, and share resources

Troubleshoot common networking issues in AWS

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Develop problem-solving skills in a practical environment by troubleshooting networking issues.

Browse courses on Network Troubleshooting

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Set up an AWS account and configure a VPC
Create a scenario with a networking issue
Use AWS troubleshooting tools to identify and resolve the issue

Volunteer as a technical support representative

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Gain real-world experience troubleshooting IT issues and honing your communication skills.

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Identify volunteer opportunities at local non-profits or organizations
Attend training sessions to familiarize yourself with the organization's systems and procedures
Assist users with technical inquiries and troubleshooting issues