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Cloud Support Essentials

A Technical Approach

Alex G. and Oksana Hoeckele

This course will focus on building the skills that you need to get started with the Command Line Interface (CLI). It will cover basic navigation, program installation, reading logs, and troubleshooting issues. We will also dive into network troubleshooting and common AWS scenarios that you may encounter as a Cloud Support Associate. In the first section of this course, we will focus on how to navigate in a Linux environment using only the CLI. We will explain how to create files, directories, and the commands you need to manage your system. We will also discover how to set permissions in the environment as well as edit text and configuration files.

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This course will focus on building the skills that you need to get started with the Command Line Interface (CLI). It will cover basic navigation, program installation, reading logs, and troubleshooting issues. We will also dive into network troubleshooting and common AWS scenarios that you may encounter as a Cloud Support Associate. In the first section of this course, we will focus on how to navigate in a Linux environment using only the CLI. We will explain how to create files, directories, and the commands you need to manage your system. We will also discover how to set permissions in the environment as well as edit text and configuration files.

In the second section, we’ll go a bit deeper into the CLI and learn about troubleshooting tools that we have available to us. You’ll see how to test networking connectivity as well as install and configure Linux applications.

The third portion of this course will focus on network troubleshooting in AWS. We’ll discover the common ports that can cause problems when setting up security groups and network access control lists (NACLs). We’ll also learn how AWS handles DNS and the steps you can take if something isn’t resolving correctly. Finally, the course concludes by covering common troubleshooting scenarios. What do you do when your Linux application keeps crashing? How about a troublesome SSH connection that isn’t working? Where do you look if your hosts are missing internet connectivity? By the end of this course, you’ll have a strong technical foundation in the skills needed to troubleshoot IT problems as a Cloud Support Associate.

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What's inside

Syllabus

The third portion of this course will focus on network troubleshooting in AWS. We’ll discover the common ports that can cause problems when setting up security groups and network access control lists (NACLs). We’ll also learn how AWS handles DNS and the steps you can take if something isn’t resolving correctly.
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Comprehensive study of CLI navigation, program installation, log reading, and troubleshooting issues
The course is designed for beginners and those looking to strengthen their foundation in CLI troubleshooting
Covers common AWS scenarios encountered by Cloud Support Associates
Includes troubleshooting tools for network connectivity and Linux application issues
Taught by experienced instructors Alex G. and Oksana Hoeckele
May require additional resources for hands-on practice

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Reviews summary

Foundational skills for aws cloud support

According to students, this course provides a strong technical foundation for aspiring and current Cloud Support Associates, with many finding the content directly applicable to real-world job scenarios. Learners particularly praise the thorough Linux CLI modules and the practical AWS network troubleshooting insights, including security groups, NACLs, and DNS resolution. While the instructors are lauded for their clarity and expertise, a few learners indicated a desire for more extensive hands-on labs or interactive practical exercises. The course is generally well-paced for those with basic IT knowledge, but some new to Linux or networking might find certain sections move quickly, suggesting a need for supplementary study.
Pace is good for those with basic IT knowledge, but can be fast for beginners.
"The AWS network troubleshooting was a bit fast-paced for me initially, but I rewatched parts and it clicked."
"If you're completely new to IT, you might find some parts fast-paced."
"I came in with some basic IT knowledge and found the pace perfect."
"As someone with limited prior Linux experience, I found myself pausing a lot."
Taught by knowledgeable instructors who explain concepts clearly.
"Fantastic course! The instructor explains complex concepts clearly."
"The instructors are very knowledgeable and present the material in an engaging way."
"I found the teaching style engaging and easy to follow."
Offers a comprehensive and thorough foundation in Linux CLI skills.
"The Linux CLI modules were thorough, and the network troubleshooting in AWS was incredibly practical."
"Good foundational course, especially the CLI parts."
"The deep dive into command line and the practical troubleshooting examples are what sets this course apart."
"I gained confidence navigating the Linux environment thanks to this course."
Excellent coverage of common AWS network issues and scenarios.
"I learned so much about security groups and NACLs, and the real-world troubleshooting scenarios were invaluable."
"The troubleshooting scenarios are very realistic and directly applicable."
"I finally understood NACLs and Security Groups better after this course."
"The real-world scenarios for SSH, application crashes, and network connectivity are perfectly explained."
Provides practical, directly applicable skills for cloud support roles.
"This course was absolutely essential for my new cloud support role."
"I feel better prepared for my job after completing this course."
"Extremely useful course for anyone aiming for a Cloud Support Associate role."
"I can immediately apply what I learned to my daily tasks, very practical."
Some learners desired more interactive hands-on lab experiences.
"I wish there were more hands-on labs with actual AWS environments instead of just theoretical scenarios."
"I think they could benefit from more interactive labs."
"Some parts felt a bit surface-level when it came to deeper networking concepts."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cloud Support Essentials: A Technical Approach with these activities:
Read the Linux Bible by Christopher Negus
Gain a comprehensive understanding of Linux concepts and best practices.
View Kubernetes Everywhere on Amazon
Show steps
  • Obtain a copy of The Linux Bible
  • Read through the relevant sections and take notes
Review Linux file permissions and directory structures
Strengthen your foundational knowledge of Linux file management.
Browse courses on Linux Command Line
Show steps
  • Review the concepts of file permissions and directory structures
  • Practice setting file permissions and creating/navigating directories in a Linux environment
Create a cheat sheet of common Linux commands
Solidify your understanding of Linux commands by creating a reference material.
Browse courses on Linux Command Line
Show steps
  • Review the Linux commands covered in class
  • Organize the commands into categories or topics
  • Create a cheat sheet in a format that is easy to access and review
Five other activities
Expand to see all activities and additional details
Show all eight activities
Follow along with a Linux command line tutorial
Practice using the Linux command line in a structured environment.
Browse courses on Linux Command Line
Show steps
  • Identify a Linux command line tutorial that covers the basics
  • Follow along with the tutorial, taking notes as needed
Practice using Linux commands in a virtual environment
Gain practical experience using Linux commands in a safe and controlled setting.
Browse courses on Linux Command Line
Show steps
  • Set up a virtual environment using virtualization software
  • Install a Linux distribution within the virtual machine
  • Practice using Linux commands within the virtual environment
Participate in a study group focused on Linux administration
Enhance your understanding and problem-solving skills through collaborative learning.
Browse courses on Linux Command Line
Show steps
  • Find a study group or create one with peers
  • Establish a regular meeting schedule
  • Discuss course topics, work on practice problems, and share resources
Troubleshoot common networking issues in AWS
Develop problem-solving skills in a practical environment by troubleshooting networking issues.
Browse courses on Network Troubleshooting
Show steps
  • Set up an AWS account and configure a VPC
  • Create a scenario with a networking issue
  • Use AWS troubleshooting tools to identify and resolve the issue
Volunteer as a technical support representative
Gain real-world experience troubleshooting IT issues and honing your communication skills.
Show steps
  • Identify volunteer opportunities at local non-profits or organizations
  • Attend training sessions to familiarize yourself with the organization's systems and procedures
  • Assist users with technical inquiries and troubleshooting issues

Career center

Learners who complete Cloud Support Essentials: A Technical Approach will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Cloud Support Essentials: A Technical Approach.
Cover image
Mastering AWS Security
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Specifically tailored to Amazon Web Services security, this book is excellent for those focusing on AWS environments. It delves into AWS security features, including IAM and VPC security, which are directly related to configuring and managing security groups in AWS. It's a practical guide for cloud architects and DevOps professionals working with AWS.
Mastering AWS Security: Strengthen your cloud...
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Mastering AWS Security: Strengthen your cloud...
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Microsoft Azure Security
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Similar to the AWS-focused books, this handbook provides guidance on securing environments within Microsoft Azure. It would cover Azure's networking security features, including Network Security Groups (NSGs), which are Azure's equivalent to AWS Security Groups. is essential for those working with or interested in securing Azure deployments.
Microsoft Azure Security
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Zero Trust Networks
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Introduces the concept of Zero Trust, a contemporary approach to network security that is highly relevant to modern cloud environments and the use of security groups for granular access control. It challenges traditional perimeter-based security and provides a framework for building more resilient systems. The second edition recent publication and must-read for understanding modern security architecture.
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The Hidden Potential of DNS in Security
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Practical Cloud Security
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Focuses on security best practices in multivendor cloud environments, including AWS and Azure. It provides cloud-specific techniques for securing infrastructure, which is highly relevant to understanding how security groups function within cloud platforms. It covers essential security controls like identity and access management, network security, and vulnerability management in a cloud context. The second edition recent publication.
Practical Cloud Security
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Practical Cloud Security
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AWS Certified Solutions Architect Study Guide with...
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The UNIX Programming Environment
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Amazon Web Services For Dummies
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Directly addresses network security within AWS, along with the crucial aspects of compliance and governance. Understanding these areas is essential for correctly implementing and managing security groups within a larger organizational context, ensuring they meet both security and regulatory requirements. It provides practical insights for AWS professionals.
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The Linux Command Line
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DNS Security
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Network Security
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Considered a classic in the field, this book offers a comprehensive and often witty explanation of cryptography and network security protocols. The latest edition includes updated content on modern topics. It's valuable for understanding the underlying mechanisms that secure network communications, directly relevant to how security groups filter traffic. It useful reference tool for both students and professionals.
Network Security: Private Communication in a Public...
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Network Security: Private Communications in a...
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AWS Certified Cloud Practitioner Study Guide with...
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Troubleshooting with the Windows Sysinternals Tools
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This is the official guide to the powerful Windows Sysinternals utilities, indispensable tools for diagnosing, troubleshooting, and understanding the Windows platform. Written by the tool's creator, it provides in-depth coverage and real-world case studies. is essential for IT professionals and power users working with Windows environments and serves as an excellent reference.
Troubleshooting with the Windows Sysinternals Tools...
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Troubleshooting with the Windows Sysinternals Tools...
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Learning the Bash Shell
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Comprehensive guide to the Bash command-line shell. It covers everything from basic commands to advanced topics like shell scripting and system administration. The author, Cameron Newham, highly respected expert in the field of Unix and Linux.
Learning the bash Shell
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Learning the bash Shell
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Linux Programming White Papers
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Linux Programming White Papers: A Compilation of...
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Mastering Identity and Access Management with...
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Identity and Access Management (IAM) is closely related to network security and the principle of least privilege, which informs how security groups should be configured. dives into IAM within Azure, providing essential knowledge for controlling who can access network resources protected by security groups. It's a valuable resource for Azure administrators and security professionals.
Mastering Identity and Access Management with...
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Mastering Identity and Access Management with...
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DNS and BIND
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A deep dive into DNSSEC, this book is for those who need to implement and manage DNS Security Extensions. It covers the complexities of DNSSEC and provides practical steps for deployment.
DNS and BIND (5th Edition)
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DNS and BIND
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DNS and BIND
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DNS and BIND
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(日本語) DNS & BIND : Help for system administrators
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Dns E Bind - Um Guia Para Administradores De...
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DNS and BIND: Help for System Administrators
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Cloud Native Security Cookbook
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A practical guide offering recipes and solutions for securing cloud-native applications and infrastructure. would likely include practical examples and configurations related to using security groups and other cloud-native security controls to protect applications and services deployed in the cloud. It's a hands-on resource for implementing security.
Cloud Native Security Cookbook
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Cloud Security Automation
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Given the mention of Infrastructure as Code in the course list, this book on automating cloud security is highly relevant. It explores automating security measures on platforms like AWS, which would include the automated management and configuration of security groups using tools like Terraform or CloudFormation. is valuable for those interested in programmatic security.
Cloud Security Automation
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Cloud Security Automation: Get to grips with...
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Cryptography And Network Security, 4/E
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A more in-depth exploration of the security framework underlying modern networks and cryptography. covers both the theoretical and practical aspects of securing digital infrastructures. It's useful for gaining a deeper understanding of the cryptographic principles that underpin secure communication, which is fundamental to the function of security groups and network isolation.
Cryptography And Network Security: Principles And...
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Pro DNS and Bind 10
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An updated version of 'Pro DNS and BIND', this book covers the features and implementation of BIND 10. It's relevant for those working with the latest release of BIND.
Pro DNS and BIND 10
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DNS Security Management
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Delves into the management aspects of DNS security, covering threats, vulnerabilities, and mitigation strategies from a managerial perspective. It's valuable for those in roles responsible for overseeing network security.
DNS Security Management
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DNS Security Management
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DNS on Windows Server 2003
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Tailored for Windows environments, this book covers the implementation and management of DNS on Windows Server. It's highly relevant for system administrators working primarily with Microsoft infrastructure, as DNS is integral to Active Directory.
DNS on Windows Server 2003: Mastering the Domain...
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Linux System Administration
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Written by experienced system administrators, this book provides a practical approach to managing Linux systems, covering topics such as user management, networking, and security.
Linux System Administration: Solve Real-life Linux...
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Linux Troubleshooting for System Administrators and...
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Offers a comprehensive reference for troubleshooting Linux systems, focusing on locating and solving problems and maintaining high performance. It covers various aspects of Linux troubleshooting, including performance tools, storage, networking, and security. It's a valuable resource for Linux administrators.
Linux Troubleshooting for System Administrators and...
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Troubleshooting with Wireshark
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Wireshark is an essential tool for network troubleshooting. teaches how to use Wireshark to analyze network traffic and identify the root cause of performance issues and other network problems. It's a practical guide for network professionals.
Troubleshooting with Wireshark: Locate the Source...
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(ISC)2 CISSP Certified Information Systems Security...
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This widely recognized study guide for the CISSP certification, covering a broad range of information security topics, including network security and access control. While a study guide, it provides a structured overview of key security domains relevant to understanding the context and application of security groups in an enterprise setting. It is commonly used as a textbook or reference by industry professionals.
(ISC)2 CISSP Certified Information Systems Security...
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(ISC)2 CISSP Certified Information Systems Security...
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Building a HIPAA-Compliant Cybersecurity Program
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For those in regulated industries, understanding compliance is key. focuses on building a cybersecurity program aligned with NIST frameworks, which often inform the configuration and management of security controls like security groups to meet compliance requirements. It provides valuable context for implementing security in a regulated environment.
Building a HIPAA-Compliant Cybersecurity Program:...
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Data Communications and Networking
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Provides a comprehensive overview of data communications and networking. It covers topics such as network architectures, protocols, and security. It good choice for students and professionals who want to learn about the fundamentals of data communications and networking.
Data Communications and Networking
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Data Communications and Networking with TCP/IP...
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Data Communications and Networking (McGraw-Hill...
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Data Communications and Networking
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Data Communications and Networking by Behrouz A....
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Loose Leaf for Data Communications and Networking...
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Introduction to Data Communications and Networking
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Linux in a Nutshell
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This concise reference provides quick access to essential Linux commands, utilities, and concepts.
Linux in a Nutshell: A Desktop Quick Reference
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Linux in a Nutshell
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Linux in a Nutshell: A Desktop Quick Reference
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Linux Network Servers
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Teaches you how to write effective Linux programs, covering topics such as system calls, file I/O, and network programming.
Linux Network Servers (Craig Hunt Linux Library) by...
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The Linux Command Line, 2nd Edition
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Comprehensive guide to the Linux command line. It covers everything from basic commands to advanced topics like file management and networking.
The Linux Command Line, 2nd Edition: A Complete...
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(中文) Linux Command Line Compendium 2nd Edition(Chinese...
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The Linux Command Line, 2nd Edition: A Complete...
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Troubleshooting
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Provides a detailed look at the skills and knowledge required for troubleshooting, covering the basic logical framework and advanced techniques. It explores the causes of failures and tracing techniques, offering practical details and real-world examples across mechanical, process, pneumatic, electrical, and electronic systems. This book useful reference tool and can help solidify an understanding of core troubleshooting methodologies applicable across disciplines.
Troubleshooting: A Technician's Guide, Second...
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Troubleshooting: A Technician's Guide, Second...
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The Practice of System and Network Administration
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While not solely a troubleshooting book, this widely respected text provides a wealth of practical knowledge on managing and maintaining systems and networks. It covers various aspects of system administration, including best practices for preventing and troubleshooting issues. It's highly recommended for those in system and network administration roles.
The Practice of System and Network Administration,...
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Practice of System and Network Administration, The:...
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The IT Support Handbook
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Given the prevalence of Microsoft Teams in the listed courses, this book provides targeted troubleshooting guidance for common issues encountered with the platform, such as file, meeting, and sign-in problems. It's a highly relevant resource for IT professionals supporting Microsoft Teams users.
The IT Support Handbook: A How-To Guide to...
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IT Troubleshooting Skills Training
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Bundle aims to provide a comprehensive toolkit for mastering IT troubleshooting skills, covering foundational methodologies, intermediate techniques, and advanced strategies. It's designed for both aspiring analysts and seasoned managers in the IT field.
IT Troubleshooting Skills Training: Practical Guide...
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Computer Networks
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Provides a comprehensive overview of computer networks, covering topics such as network architecture, protocols, and applications. It good choice for students and professionals who want to learn about the fundamentals of networking.
Computer Networks: A Systems Approach (The Morgan...
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Computer Networks: A Systems Approach (The Morgan...
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Computer Networks: A Systems Approach, Fourth...
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Computer Networks, Third Edition: A Systems...
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Computer Networks: A Systems Approach, Second...
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Computer Networks: A Systems Approach (Morgan...
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Computer Networks ISE: A Systems Approach (The...
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Adversarial Machine Learning
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Adversarial Machine Learning
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Computer Networking: A Top-Down Approach, Global...
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Provides a top-down approach to computer networking, starting with the application layer and working down to the physical layer. It good choice for students who want to learn about the big picture of networking.
Computer Networking: A Top-Down Approach, Global...
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Routing TCP/IP, Volume 1
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Provides a comprehensive overview of TCP/IP routing. It covers topics such as routing protocols, network design, and traffic engineering. It good choice for network engineers and administrators who want to learn about the fundamentals of TCP/IP routing.
Routing TCP/IP, Volume 1
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The TCP/IP Guide
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Provides a comprehensive overview of the TCP/IP protocol suite. It good choice for students and professionals who want to learn about the fundamentals of TCP/IP.
The TCP/IP Guide: A Comprehensive, Illustrated...
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The TCP/IP Guide: A Comprehensive, Illustrated...
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Linux Pocket Guide
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Provides a concise overview of Linux commands, utilities, and concepts, making it a valuable resource for beginners and experienced users alike.
Linux Pocket Guide: Essential Commands
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Linux Pocket Guide: Essential Commands
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Linux Pocket Guide
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Linux Pocket Guide by Daniel J. Barrett (2004-03-01)
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Linux Pocket Guide
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AWS Certified Security – Specialty Exam Guide
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Provides a comprehensive overview of AWS security best practices and covers topics such as identity and access management, data protection, and network security. It valuable resource for anyone looking to secure their AWS environment.
AWS Certified Security - Specialty (SCS-C02) Exam...
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AWS Certified Security - Specialty Exam Guide:...
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AWS Certified Security – Specialty (SCS-C02) Exam...
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AWS Certified Security – Specialty Exam Guide:...
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Cloud Security and Privacy
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Provides a broader enterprise perspective on cloud security and privacy, discussing risks and compliance. While not solely focused on security groups, it offers crucial context on why securing cloud environments is vital and the frameworks involved. It's valuable for understanding the business drivers and regulatory landscape influencing cloud security practices, including the use of security groups for isolation and access control.
Cloud Security and Privacy: An Enterprise...
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Cloud Security and Privacy: An Enterprise...
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DNS and BIND
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Provides practical solutions and examples for common DNS and BIND configuration tasks. It's a valuable resource for system administrators who need quick answers and step-by-step guidance for specific scenarios.
DNS and BIND (5th Edition)
Paperback
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DNS and BIND
Paperback
$$
DNS and BIND
Paperback
$$
DNS and BIND
Paperback
$$
DNS and BIND
Paperback
$$
(日本語) DNS & BIND : Help for system administrators
JP Oversized
$$$$
Dns E Bind - Um Guia Para Administradores De...
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$$$$
DNS and BIND: Help for System Administrators
Kindle Edition
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Debugging
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Presents a set of practical rules and a systematic approach to debugging software and hardware issues. It focuses on the methodology of finding and fixing problems, which is directly applicable to troubleshooting in various technical domains. It's a valuable resource for developers and technicians.
Debugging: The 9 Indispensable Rules for Finding...
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Securing the Cloud
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Provides an overview of cloud security techniques and tactics. It covers various aspects of securing cloud computing, offering a broader perspective on the challenges and solutions in the cloud, which includes the role of security groups in a layered defense strategy. It useful reference for understanding different cloud security controls.
Securing the Cloud: Cloud Computer Security...
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DNS and BIND on IPv6
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Specifically addresses the implementation and configuration of DNS and BIND in IPv6 environments. It's a focused resource for those dealing with the transition to or management of IPv6 networks.
DNS and BIND on IPv6
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DNS and BIND on IPv6
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Cover image
Cloud Application Architectures
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Provides a comprehensive overview of AWS and covers topics such as core services, cloud design principles, and best practices. It valuable resource for anyone looking to get started with AWS.
Cloud Application Architectures: Building...
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Cloud Application Architectures: Building...
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Cover image
Bakhtin and his Others
Save
Offers a comprehensive look at the principles underlying diagnosis and repair across various systems. It combines theory and practice, delving into the economics and psychology of fixing things, and provides practical strategies for efficient problem-solving. It's valuable for gaining a broad understanding of the troubleshooting mindset beyond specific technical domains. This book is more valuable as additional reading to build a foundational understanding of the principles.
Bakhtin and his Others: (Inter)subjectivity,...
Paperback
$$

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Course image
Level
Introductory
Via
Coursera
Institution
Amazon Web Services
Instructors
Alex G.
Oksana Hoeckele
Language
English
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Comprehensive study of CLI navigation, program installation, log reading, and troubleshooting issues
The course is designed for beginners and those looking to strengthen their foundation in CLI troubleshooting
Covers common AWS scenarios encountered by Cloud Support Associates
Includes troubleshooting tools for network connectivity and Linux application issues
Taught by experienced instructors Alex G. and Oksana Hoeckele
May require additional resources for hands-on practice
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