Managing Stakeholder Relationships from Pluralsight

You may be tasked with managing the relationships of different internal or external stakeholders from business sponsors' to governmental regulators. In this course, you will explore the process of identifying and managing stakeholders.

As a business analyst or project manager, you may be tasked with managing the relationships of different internal or external stakeholders from business sponsors, customers, community leaders or governmental regulators.

In this introductory course, Managing Stakeholder Relationships, you will look at how to identify stakeholders for a project and understand the importance of stakeholder management to an organization. First, you will learn how to identify, select and categorize stakeholders. Then, you will discover how to plan, manage and monitor stakeholder engagements.

Finally, you, as a new business analyst or project manager, will pick up the skills to be able to effectively plan, manage and monitor stakeholder engagements for the projects you are involved with at your organizations.

When you are finished with this course, you will have the skills and knowledge to work in a professional environment on products or projects as a business analyst or project manager who has been made responsible for managing stakeholders.

What's inside

Syllabus

Course Overview

Identifying Stakeholders

Managing Stakeholders Relationships

Summary

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Provides a fundamental understanding of stakeholder management processes for business analysts and project managers who manage relationships with various stakeholders

Developed by Stephen Haunts, an experienced instructor, this course offers valuable insights and guidance

Covers essential concepts like stakeholder identification, categorization, planning, and monitoring, providing a comprehensive overview of stakeholder management

Suitable for individuals entering roles as business analysts or project managers with responsibilities in stakeholder management

Enhances skills in effectively managing stakeholder relationships, a crucial aspect for successful project outcomes

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Stakeholder Relationships with these activities:

Review communication and interpersonal skills

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Strengthens communication and interpersonal skills essential for effective stakeholder management.

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Review active listening techniques
Practice empathy and perspective-taking
Enhance verbal and non-verbal communication skills

Practice creating stakeholder maps

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Creates a visual representation of stakeholders to better understand their relationships.

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Identify the stakeholders involved in the project
Assess their power, influence, and interest in the project
Map out the relationships between the stakeholders

Role-play stakeholder engagements

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Simulates real-life stakeholder interactions to develop communication and negotiation skills.

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Identify different stakeholder groups and their interests
Develop scenarios and role-play interactions with them
Practice active listening, empathy, and persuasion techniques

One other activity

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Create a stakeholder management plan

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Provides a structured approach to managing stakeholder relationships throughout a project.

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Identify and analyze stakeholders
Develop strategies for engaging and managing them
Create a communication plan to keep stakeholders informed
Monitor stakeholder satisfaction and adjust the plan as needed

Career center

Learners who complete Managing Stakeholder Relationships will develop knowledge and skills that may be useful to these careers:

Project Manager

A Project Manager is responsible for planning, executing, and closing projects. Stakeholder management is a critical part of project management, as it ensures that all stakeholders are aligned with the project goals and objectives. This course will provide you with the skills and knowledge you need to effectively manage stakeholders throughout the project lifecycle.

See salaries and explore the career path for Project Manager

Business Analyst

A Business Analyst is responsible for identifying and analyzing business needs, designing solutions, and managing stakeholder relationships. This course provides a comprehensive overview of stakeholder management, which is essential for success in this role. You will learn how to identify stakeholders, understand their interests, and develop strategies to manage their expectations. This knowledge will help you build strong relationships with stakeholders and ensure that your projects are successful.

See salaries and explore the career path for Business Analyst

Product Manager

A Product Manager is responsible for developing and managing products. Stakeholder management is essential for success in this role, as it ensures that the product meets the needs of stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders throughout the product lifecycle.

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Consultant

A Consultant provides advice and guidance to organizations on a variety of business issues. Stakeholder management is an important part of consulting, as it helps consultants to build relationships with clients and ensure that their needs are met. This course will provide you with the skills and knowledge you need to effectively manage stakeholders in a consulting environment.

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Program Manager

A Program Manager is responsible for planning, executing, and closing programs. Stakeholder management is a critical part of program management, as it ensures that all stakeholders are aligned with the program goals and objectives. This course will provide you with the skills and knowledge you need to effectively manage stakeholders throughout the program lifecycle.

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Chief Technology Officer

A Chief Technology Officer (CTO) is responsible for the technology strategy of an organization. Stakeholder management is an important part of CTO responsibilities, as it helps to build relationships with customers, partners, and other stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders as a CTO.

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Chief Information Officer

A Chief Information Officer (CIO) is responsible for the information technology function of an organization. Stakeholder management is an important part of CIO responsibilities, as it helps to build relationships with customers, partners, and other stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders as a CIO.

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Chief Executive Officer

A Chief Executive Officer (CEO) is responsible for the overall operation of an organization. Stakeholder management is an important part of CEO responsibilities, as it helps to build relationships with shareholders, customers, employees, and other stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders as a CEO.

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Chief Operating Officer

A Chief Operating Officer (COO) is responsible for the day-to-day operations of an organization. Stakeholder management is an important part of COO responsibilities, as it helps to build relationships with customers, employees, and other stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders as a COO.

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Human Resources Manager

A Human Resources Manager is responsible for managing the human resources function of an organization. Stakeholder management is an important part of human resources management, as it helps to build relationships with employees and other stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders in a human resources environment.

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Chief Financial Officer

A Chief Financial Officer (CFO) is responsible for the financial management of an organization. Stakeholder management is an important part of CFO responsibilities, as it helps to build relationships with investors, lenders, and other stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders as a CFO.

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Marketing Manager

A Marketing Manager is responsible for developing and executing marketing campaigns. Stakeholder management is an important part of marketing, as it helps to build relationships with customers and ensure that their needs are met. This course will provide you with the skills and knowledge you need to effectively manage stakeholders in a marketing environment.

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Sales Manager

A Sales Manager is responsible for leading and managing a sales team. Stakeholder management is an important part of sales management, as it helps to build relationships with customers and ensure that their needs are met. This course will provide you with the skills and knowledge you need to effectively manage stakeholders in a sales environment.

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Business Development Manager

A Business Development Manager is responsible for identifying and developing new business opportunities. Stakeholder management is an important part of business development, as it helps to build relationships with potential customers and partners. This course will provide you with the skills and knowledge you need to effectively manage stakeholders in a business development environment.

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Public relations manager

A Public Relations Manager is responsible for managing the public image of an organization. Stakeholder management is an important part of public relations, as it helps to build relationships with the media and other stakeholders. This course will provide you with the skills and knowledge you need to effectively manage stakeholders in a public relations environment.

See salaries and explore the career path for Public relations manager