This is Course 2 from the Case Management 101: Course 1. Here we will pick up where we left off by getting more in-depth with the process of being a case manager/support coordinator. Please understand this is non-clinical case management and not to be confused with medical case management. If you are getting ready to start a job in the case manager/support coordinator field, this is the course for you.
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This is Course 2 from the Case Management 101: Course 1. Here we will pick up where we left off by getting more in-depth with the process of being a case manager/support coordinator. Please understand this is non-clinical case management and not to be confused with medical case management. If you are getting ready to start a job in the case manager/support coordinator field, this is the course for you.
This is Course 2 from the Case Management 101: Course 1. Here we will pick up where we left off by getting more in-depth with the process of being a case manager/support coordinator. Please understand this is non-clinical case management and not to be confused with medical case management. If you are getting ready to start a job in the case manager/support coordinator field, this is the course for you.
This course also assists with understanding jobs within the social work, psychology, counseling, community health worker, and health and human services field. I always recommend that student abide by their agency policies and procedures. Take a few hours to listen to the material and give us feedback if the material helped you in seeking employment or help with your staff.
This course was created to assist those who are interested in working in case management at a high school level (Community Health Workers) and bachelor/master's level. The content was created to reassure the students that although you may see case manager positions available in the workforce for RN/LPN professionals; it is also a profession for others. Bachelors/Master level social work, psychology, or counseling graduates are eligible to work with individuals diagnosed with developmental disabilities.
*This training is a part of the Texas Community Health Worker CEU program. AEIC Case Management LLC is a certified instructor location.
What's inside
Learning objectives
- Understand how to conduct a meeting with your clients, caregivers, facilitators, and more.
- You as the student will also learn the importance of boundaries with your clients.
- You as the student will learn how to avoid negativity when dealing with your clients.
- You will learn simple but key techniques to assist with burnouts with the job.
- Most importantly, how to effectively engage with your clients. we will address this with 4 case scenarios that were not included in the supplement text.
- Understand how to conduct a meeting with your clients, caregivers, facilitators, and more.
- You as the student will also learn the importance of boundaries with your clients.
- You as the student will learn how to avoid negativity when dealing with your clients.
- You will learn simple but key techniques to assist with burnouts with the job.
- Most importantly, how to effectively engage with your clients. we will address this with 4 case scenarios that were not included in the supplement text.
Syllabus
Case Management 101: Course 2 Quiz
This quiz is to follow up on your knowledge from the previous course. Take your time and rest assure that the questions are easy. We wanted go through a few refresher questions to get you started with Course 2. Good Luck!!!
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Syllabus
This quiz is to follow up on your knowledge from the previous course. Take your time and rest assure that the questions are easy. We wanted go through a few refresher questions to get you started with Course 2. Good Luck!!!
This is not a lecture but just an overview of what to expect from Course 2.
Lecture 2 covers the initial meeting process and basic tips. Here I will go over what I consider important facts when meeting with your client for the first time. Here I will discuss the beginning, middle, and end of the initial meeting process.
Lecture 3 covers the safety and boundaries with your clients. Here I will discuss your role as the work vs. friend, obsessive clients, and safety tips.
Lecture 4 covers the first case scenario which includes a client that is aging out of their services as well as an overview of Louisiana's waiver services. This overview will help with the case scenarios within the lectures.
Lecture 5 covers the second case scenario for CM:101 Course 2. This lecture covers the combative client and options.
Lecture 6 covers (2) case scenarios which includes the older parents/overwhelmed caregivers and options.
Lecture 7 includes tips for handling repetition with the job. The final lectures are to help you as the student with getting through the day to day aspects of being a case manager/support coordinator.
Lecture 8 includes avoiding judgement with your job and the last course case scenario.
Encouragement before starting the job.
Final Quiz and I am excited you guys made it thus far. Take your time remember these are easy questions just to refresh your memory. Good Luck!!!
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Reviews summary
Practical preparation for case management roles
Designed as a continuation of Course 1.
Specific advice on key job challenges.
Offers immediately applicable job skills.
Realistic examples clarify complex situations.
Activities
Review Ethical Guidelines for Case Managers
Show steps
Reinforce your understanding of ethical guidelines to prepare for real-world scenarios and maintain professional conduct.
Show steps
-
Review the NASW Code of Ethics.
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Identify potential ethical dilemmas.
-
Research state and local regulations.
Review 'Case Management: A Practical Guide for Health and Human Services'
Show steps
Deepen your understanding of case management principles and practices to enhance your ability to provide effective client support.
View
Initial Interviewing: What Students Want to Know
on Amazon
Show steps
-
Read the chapters on assessment and planning.
-
Review the case studies provided.
-
Reflect on how to apply these concepts in your work.
Review 'The Social Work Skills Workbook'
Show steps
Practice core social work skills to enhance your ability to effectively engage with clients and navigate complex situations.
View
Alter Ego: A Novel
on Amazon
Show steps
-
Read the chapters on communication and assessment.
-
Complete the exercises related to client interviewing.
-
Reflect on how to apply these skills in case scenarios.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Role-Play Client Interactions
Show steps
Simulate client interactions with peers to practice communication, boundary setting, and conflict resolution skills.
Show steps
-
Partner with a classmate.
-
Develop realistic case scenarios.
-
Role-play different client personalities.
-
Provide constructive feedback to each other.
Create a Presentation on Burnout Prevention
Show steps
Develop a presentation on burnout prevention strategies to reinforce your understanding of self-care and promote well-being in the workplace.
Show steps
-
Research burnout causes and symptoms.
-
Identify effective coping mechanisms.
-
Design visually appealing slides.
-
Practice delivering the presentation.
Develop a Resource Directory
Show steps
Create a comprehensive resource directory to improve your ability to connect clients with appropriate services and support.
Show steps
-
Identify key service areas.
-
Research local organizations and programs.
-
Compile contact information and eligibility criteria.
-
Organize the directory for easy access.
Volunteer at a Local Social Service Agency
Show steps
Gain practical experience by volunteering at a social service agency, applying your knowledge in real-world settings and developing valuable skills.
Show steps
-
Research local agencies.
-
Submit a volunteer application.
-
Complete the required training.
-
Assist with client support activities.
Review Ethical Guidelines for Case Managers
Show steps
Reinforce your understanding of ethical guidelines to prepare for real-world scenarios and maintain professional conduct.
Show steps
- Review the NASW Code of Ethics.
- Identify potential ethical dilemmas.
- Research state and local regulations.
Review 'Case Management: A Practical Guide for Health and Human Services'
Show steps
Deepen your understanding of case management principles and practices to enhance your ability to provide effective client support.
View
Initial Interviewing: What Students Want to Know
on Amazon
Show steps
- Read the chapters on assessment and planning.
- Review the case studies provided.
- Reflect on how to apply these concepts in your work.
Review 'The Social Work Skills Workbook'
Show steps
Practice core social work skills to enhance your ability to effectively engage with clients and navigate complex situations.
View
Alter Ego: A Novel
on Amazon
Show steps
- Read the chapters on communication and assessment.
- Complete the exercises related to client interviewing.
- Reflect on how to apply these skills in case scenarios.
Role-Play Client Interactions
Show steps
Simulate client interactions with peers to practice communication, boundary setting, and conflict resolution skills.
Show steps
- Partner with a classmate.
- Develop realistic case scenarios.
- Role-play different client personalities.
- Provide constructive feedback to each other.
Create a Presentation on Burnout Prevention
Show steps
Develop a presentation on burnout prevention strategies to reinforce your understanding of self-care and promote well-being in the workplace.
Show steps
- Research burnout causes and symptoms.
- Identify effective coping mechanisms.
- Design visually appealing slides.
- Practice delivering the presentation.
Develop a Resource Directory
Show steps
Create a comprehensive resource directory to improve your ability to connect clients with appropriate services and support.
Show steps
- Identify key service areas.
- Research local organizations and programs.
- Compile contact information and eligibility criteria.
- Organize the directory for easy access.
Volunteer at a Local Social Service Agency
Show steps
Gain practical experience by volunteering at a social service agency, applying your knowledge in real-world settings and developing valuable skills.
Show steps
- Research local agencies.
- Submit a volunteer application.
- Complete the required training.
- Assist with client support activities.
Career center
Case Manager
Support Coordinator
Community Health Worker
Social Worker
Human Services Assistant
Residential Counselor
Probation Officer
Rehabilitation Counselor
Substance Abuse Counselor
Social Service Manager
Victim Advocate
Life Skills Trainer
Career Counselor
Behavioral Therapist
School Counselor
Reading list
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