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Cross-Cultural Communication and Management
Daniel Student
and
Dr. Cleveland Justis
Daniel Student
and
Dr. Cleveland Justis
Communication is much more than the words you say. And cultural communication is much more than just the language you speak. What you say is never interpreted exactly as you meant it and what you hear is never what was meant by what was said. When you mix in the differences of how different cultures draw lines between social interactions and work interactions, give and receive feedback, and engage in and resolve conflict, the barrier to understanding can feel impossible to overcome. You will learn how to recognize your own communication style and how it is being perceived in ways you never intended. From there, we will explore how to successfully integrate multiple cultural norms into your communications and to create a brand new language unique to your team. Before you know it, on the strength of your multinational cultures, your team will be the model to which less diverse teams aspire. We can’t wait to communicate with you!
Register for this course and see more details by visiting:
OpenCourser.com/course/m9wqgz/cross
What's inside
Syllabus
Getting Started and How Human Beings Communicate
In this module you will be able to compare and contrast different forms of communication and examine one's own communication style. You'll be able to practice explaining a need to others through multiple forms of communication and be able to identify how communication shows up in a team environment. You will also be able to define interpersonal gap and use strategies to minimize the distance.
Read more
Syllabus
Getting Started and How Human Beings Communicate
In this module you will be able to compare and contrast different forms of communication and examine one's own communication style. You'll be able to practice explaining a need to others through multiple forms of communication and be able to identify how communication shows up in a team environment. You will also be able to define interpersonal gap and use strategies to minimize the distance.
Read more
Cultural Differences in Communication
In this module, you will be able to define the larger idea of "language" beyond words and be able to recognize how cultural communications changes in various settings. You will be able to analyze how context in culture can vary communications styles. You will also be able to examine how formal and informal communication will differ within a culture.
Managing Challenges in Communication in Cross-Cultural Teams
In this module, you will be able to examine the challenges that culture might play in communication within your team, including concepts of social and work time. You will be able to assess where culture is connected in communication-based conflicts and apply strategies to create a consistent communication and feedback in the team to minimize cultural conflict. You will use strategies to resolve conflict within the team and use the awareness wheel tool to showcase effective communication on a team.
Co-Creating a New Language With Your Team
In this module, you will be able to apply various techniques that include all the cultural norms of your team and apply code mixing when working with individuals. You will be able to find common ground through shared experience, humor about cultural differences, and create interest in learning about each other. You will be able to define and use strategies to create your team norms and obtain buy-in. You will be able to write down your grammatical syntax that is unique to your team and also be able to identify that change is constant, so you will need to be able to create a plan that is iterative with your team norms.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops communication skills, which are core for all fields
Examines the context of communication, including social and work time
Provides tools and strategies to improve team communication
Can be applied to any team or organization
Taught by experienced instructors with expertise in communication
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Activities
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Cross-Cultural Communication and Management.
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Career center
Learners who complete Cross-Cultural Communication and Management will develop knowledge and skills
that may be useful to these careers:
Intercultural Communications Consultant
Intercultural Communications Consultant
Intercultural Communications Consultants assist organizations in becoming more effective by overcoming cultural differences that may hinder progress. This course can provide a foundation for understanding cultural differences and developing strategies for effective communication, which are essential skills for those in this role.
International Human Resources Manager
International Human Resources Manager
International Human Resources Managers oversee human resources functions for organizations with a global presence. This course can help develop the skills necessary to manage diverse teams, understand cultural differences, and resolve conflicts in a cross-cultural environment.
Diversity and Inclusion Manager
Diversity and Inclusion Manager
Diversity and Inclusion Managers create and implement programs that promote diversity and inclusion in the workplace. This course can help develop the skills necessary to understand cultural differences, build relationships with diverse groups, and create a more inclusive work environment.
Cross-Cultural Trainer
Cross-Cultural Trainer
Cross-Cultural Trainers help individuals and organizations understand and adapt to different cultures. This course can help provide the knowledge and skills necessary to develop and deliver cross-cultural training programs.
Cultural Anthropologist
Cultural Anthropologist
Cultural Anthropologists study the cultures of different societies. This course can provide a foundation for understanding cultural differences and how they impact communication and behavior.
Global Marketing Manager
Global Marketing Manager
Global Marketing Managers develop and implement marketing strategies for products and services in international markets. This course can help develop the skills necessary to understand cultural differences and develop effective marketing campaigns for diverse audiences.
International Business Development Manager
International Business Development Manager
International Business Development Managers identify and develop new business opportunities in international markets. This course can provide a foundation for understanding cultural differences, developing relationships with international partners, and negotiating deals in a cross-cultural environment.
Diplomat
Diplomat
Diplomats represent their countries abroad and work to build relationships with other countries. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and negotiating agreements.
Foreign Correspondent
Foreign Correspondent
Foreign Correspondents report on international news and events. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and reporting on complex issues.
Peacebuilder
Peacebuilder
Peacebuilders work to resolve conflicts and build peace in conflict-affected areas. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and working to resolve conflicts peacefully.
Humanitarian Aid Worker
Humanitarian Aid Worker
Humanitarian Aid Workers provide assistance to people in need in disaster-affected areas. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and working in challenging environments.
Development Consultant
Development Consultant
Development Consultants provide advice and assistance to organizations working to improve the lives of people in developing countries. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and working to promote sustainable development.
Translator
Translator
Translators convert written or spoken text from one language to another. This course may be useful for developing the skills necessary to understand cultural differences and translate texts accurately and sensitively.
Interpreter
Interpreter
Interpreters facilitate communication between people who speak different languages. This course may be useful for developing the skills necessary to understand cultural differences and interpret spoken language accurately and sensitively.
English as a Foreign Language Teacher
English as a Foreign Language Teacher
English as a Foreign Language Teachers teach English to non-native speakers. This course may be useful for developing the skills necessary to understand cultural differences and teach English effectively to students from diverse backgrounds.
For more career information including salaries, visit:
OpenCourser.com/course/m9wqgz/cross
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Cross-Cultural Communication and Management.
Provides a practical guide to understanding and navigating cultural differences in the workplace. It is based on extensive research and interviews with business leaders from around the world.
Save
This textbook provides a practical guide to intercultural communication for business professionals. It covers topics such as cultural differences in communication styles, negotiation, and conflict management.
Provides a practical guide to understanding and avoiding culture shock. It valuable resource for students who are planning to travel or work abroad.
This classic book provides a framework for understanding the hidden rules of culture. It valuable resource for students who want to learn more about how culture shapes our behavior.
Provides a broad overview of the field of cross-cultural communication. It covers topics such as language and culture, communication styles, and intercultural competence.
Provides a comprehensive overview of the field of intercultural communication. It valuable resource for students who want to learn more about the challenges and opportunities of communicating across cultures.
Save
Provides a practical guide to intercultural communication for business professionals. It covers topics such as cultural differences in communication styles, negotiation, and conflict management.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/m9wqgz/cross
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Effort
4 weeks of study, 2-3 hours/week
Level
Intermediate
Via
Coursera
Institution
University of California, Davis
Instructors
Daniel Student
Dr. Cleveland Justis
Language
English
Transcripts
Español
Français
Português
Deutsch
Italiano
中文
العربية
한국어
日本語
हिंदी
Nederlands
Svenska
Pусский
Türkçe
Polski
Ελληνικά
українська мова
Bahasa Indonesia
ไทย
қазақша
tiếng Việt
This course belongs to a
collection
called
Management of Multinational and Cross-Cultural Teams. It's comprised of four courses:
- Leadership in Multinational, Cross-Cultural Teams
- Introduction to Multinational and Cross-Cultural Teams
- Cross-Cultural Virtual Spaces and Teams
- Cross-Cultural Communication and Management (viewing)
Good to know
Develops communication skills, which are core for all fields
Examines the context of communication, including social and work time
Provides tools and strategies to improve team communication
Can be applied to any team or organization
Taught by experienced instructors with expertise in communication
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