Cross-Cultural Communication and Management from Coursera

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Syllabus

Getting Started and How Human Beings Communicate

In this module you will be able to compare and contrast different forms of communication and examine one's own communication style. You'll be able to practice explaining a need to others through multiple forms of communication and be able to identify how communication shows up in a team environment. You will also be able to define interpersonal gap and use strategies to minimize the distance.

Cultural Differences in Communication

In this module, you will be able to define the larger idea of "language" beyond words and be able to recognize how cultural communications changes in various settings. You will be able to analyze how context in culture can vary communications styles. You will also be able to examine how formal and informal communication will differ within a culture.

Managing Challenges in Communication in Cross-Cultural Teams

In this module, you will be able to examine the challenges that culture might play in communication within your team, including concepts of social and work time. You will be able to assess where culture is connected in communication-based conflicts and apply strategies to create a consistent communication and feedback in the team to minimize cultural conflict. You will use strategies to resolve conflict within the team and use the awareness wheel tool to showcase effective communication on a team.

Co-Creating a New Language With Your Team

In this module, you will be able to apply various techniques that include all the cultural norms of your team and apply code mixing when working with individuals. You will be able to find common ground through shared experience, humor about cultural differences, and create interest in learning about each other. You will be able to define and use strategies to create your team norms and obtain buy-in. You will be able to write down your grammatical syntax that is unique to your team and also be able to identify that change is constant, so you will need to be able to create a plan that is iterative with your team norms.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops communication skills, which are core for all fields

Examines the context of communication, including social and work time

Provides tools and strategies to improve team communication

Can be applied to any team or organization

Taught by experienced instructors with expertise in communication

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cross-Cultural Communication and Management with these activities:

Tutorial on the Importance of Nonverbal Communication

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This tutorial will help you learn about the importance of nonverbal communication, giving you insights into the topic.

Browse courses on Nonverbal Communication

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Watch the tutorial on nonverbal communication.
Take notes on the key points.
Practice using nonverbal communication skills in your everyday interactions.

Compile Your Notes and Assignments

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Since the materials covered in this course are diverse, taking the time to review will increase retention and content mastery.

Browse courses on Organization

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Gather your notes, assignments, and other course materials.
Organize the materials into a logical order.
Review the materials regularly.

Review Intercultural Communication

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Reading this book will help you build a stronger foundation for understanding the complexities of communication across cultures.

View Communication Between Cultures on Amazon

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Read the introduction and first two chapters of the book.
Take notes on the key concepts of intercultural communication.
Use the concepts you learned to analyze your own communication style.

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Practice Giving and Receiving Feedback in a Cross-Cultural Context

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These exercises will provide you with opportunities to develop your skills in giving and receiving feedback in a cross-cultural context.

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Find a partner from a different culture.
Practice giving each other feedback on a specific task.
Reflect on the experience and discuss how cultural differences impacted the feedback process.

Peer Practice Session: Negotiating Across Cultures

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This session is an opportunity to refine your negotiation skills with individuals from diverse backgrounds to augment your cultural competency.

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Form a group with peers from different cultures.
Choose a negotiation scenario.
Negotiate with each other, taking into account cultural differences.
Reflect on the experience and discuss how cultural differences impacted the negotiation process.

Develop a Communication Plan for a Cross-Cultural Team

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This project will let you put your knowledge of cross-cultural communication into practice.

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Identify the different cultures represented in your team.
Research the communication styles of these cultures.
Develop a communication plan that takes into account the different cultural styles.
Implement your communication plan and monitor its effectiveness.

Create a Presentation on the Impact of Culture on Conflict Resolution

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This deliverable will allow you to build on what you've learned about the impact of culture on conflict resolution and showcase your existing skills.

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Research the impact of culture on conflict resolution.
Develop a presentation that outlines your findings.
Deliver your presentation to your classmates.

Contribute to an Open-Source Project Related to Cross-Cultural Communication

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Contributing to an open-source project is an excellent way to apply practical knowledge from this course in a collaborative environment.

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Find an open-source project related to cross-cultural communication.
Contribute to the project by writing code, fixing bugs, or translating documentation.
Collaborate with other contributors to improve the project.

Career center

Learners who complete Cross-Cultural Communication and Management will develop knowledge and skills that may be useful to these careers:

Intercultural Communications Consultant

Intercultural Communications Consultants assist organizations in becoming more effective by overcoming cultural differences that may hinder progress. This course can provide a foundation for understanding cultural differences and developing strategies for effective communication, which are essential skills for those in this role.

See salaries and explore the career path for Intercultural Communications Consultant

International Human Resources Manager

International Human Resources Managers oversee human resources functions for organizations with a global presence. This course can help develop the skills necessary to manage diverse teams, understand cultural differences, and resolve conflicts in a cross-cultural environment.

See salaries and explore the career path for International Human Resources Manager

Diversity and Inclusion Manager

Diversity and Inclusion Managers create and implement programs that promote diversity and inclusion in the workplace. This course can help develop the skills necessary to understand cultural differences, build relationships with diverse groups, and create a more inclusive work environment.

See salaries and explore the career path for Diversity and Inclusion Manager

Cross-Cultural Trainer

Cross-Cultural Trainers help individuals and organizations understand and adapt to different cultures. This course can help provide the knowledge and skills necessary to develop and deliver cross-cultural training programs.

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Cultural Anthropologist

Cultural Anthropologists study the cultures of different societies. This course can provide a foundation for understanding cultural differences and how they impact communication and behavior.

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Global Marketing Manager

Global Marketing Managers develop and implement marketing strategies for products and services in international markets. This course can help develop the skills necessary to understand cultural differences and develop effective marketing campaigns for diverse audiences.

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International Business Development Manager

International Business Development Managers identify and develop new business opportunities in international markets. This course can provide a foundation for understanding cultural differences, developing relationships with international partners, and negotiating deals in a cross-cultural environment.

See salaries and explore the career path for International Business Development Manager

Diplomat

Diplomats represent their countries abroad and work to build relationships with other countries. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and negotiating agreements.

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Foreign Correspondent

Foreign Correspondents report on international news and events. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and reporting on complex issues.

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Peacebuilder

Peacebuilders work to resolve conflicts and build peace in conflict-affected areas. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and working to resolve conflicts peacefully.

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Humanitarian Aid Worker

Humanitarian Aid Workers provide assistance to people in need in disaster-affected areas. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and working in challenging environments.

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Development Consultant

Development Consultants provide advice and assistance to organizations working to improve the lives of people in developing countries. This course can provide a foundation for understanding cultural differences, developing relationships with people from diverse backgrounds, and working to promote sustainable development.

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Translator

Translators convert written or spoken text from one language to another. This course may be useful for developing the skills necessary to understand cultural differences and translate texts accurately and sensitively.

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Interpreter

Interpreters facilitate communication between people who speak different languages. This course may be useful for developing the skills necessary to understand cultural differences and interpret spoken language accurately and sensitively.

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English as a Foreign Language Teacher

English as a Foreign Language Teachers teach English to non-native speakers. This course may be useful for developing the skills necessary to understand cultural differences and teach English effectively to students from diverse backgrounds.

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