Introduction to Multinational and Cross-Cultural Teams from Coursera

What's inside

Syllabus

Getting Started and Why Culture Matters

In this module, you will be able to define culture and identify your own culture. You will be able to demonstrate how your culture shows up differently depending on the setting that you are in. You will be able to discuss cultural practices and how those practices can be perceived. You will be able to discuss where culture shows up in your organization and illustrate how it can impact an organization.

Opportunities and Challenges of Teamwork

In this module, you will be able to define the role of team within diverse cultures and identify opportunities and challenges of such a team. You will be able to analyze the importance of teams and define various personality traits that show up in teams. You'll be able to explain how the Hawthorne Effect and Maslow's Hierarchical needs play into teams and discuss the role diversity has on a team.

Opportunities and Challenges of Multinational and Cross-Cultural Teams

In this module you will examine use cases of real teams and be able to analyze how different cultures define good teamwork. You will be able to describe what a high-functioning multinational, cross-cultural team looks like and recognize the opportunities and pitfalls of a multinational, cross-cultural team. You will be able to define the concepts of linear versus flexible time and high-context versus low-context in regards to culture.

Practicing Cross-Cultural Management

In this module, you will be able to identify who the stakeholders are in your multinational, cross-cultural team and explain why you need multinational and cross-cultural team skills in your team. You will be able to discuss why communication is essential to multinational, cross-cultural team success and identify how technology is the future of teams. You will be able to define the qualities of a successful cross-cultural leader and practice three tools for enhancing multinational, cross-cultural teams.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines culture, which is critical to modern management

Taught by Daniel Student and Dr. Cleveland Justis, experienced instructors in the topic

Focuses on developing multinational and cross-cultural team management skills, which are in high demand in many industries

Emphasizes the challenges and opportunities of working in multinational teams, which is relevant for today's globalized business environment

Provides practical tools and techniques to enhance multinational and cross-cultural team performance

Requires an intermediate level of understanding in cross-cultural communication and team management

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Introduction to Multinational and Cross-Cultural Teams with these activities:

Attend Cross-Cultural Networking Events

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Build connections with professionals from different cultural backgrounds.

Browse courses on Networking

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Research and Identify Events
Prepare for the Events
Attend the Events
Follow Up with Connections

Follow Tutorials on Cross-Cultural Management

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Expand your knowledge of cross-cultural management best practices through guided tutorials.

Browse courses on Cross-Cultural Management

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Search for Relevant Tutorials
Follow the Tutorials
Take Notes and Reflect

Participate in Cross-Cultural Discussion Groups

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Engage in discussions with peers from diverse backgrounds to enhance your understanding of cultural differences.

Browse courses on Cross-Cultural Communication

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Find a Discussion Group
Prepare for the Discussions
Participate Actively
Reflect on the Discussions

Five other activities

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Read "The Culture Map"

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Gain valuable insights into cultural differences and their impact on communication styles and business practices.

View Penguin Readers Level 4: No Rules Rules (ELT... on Amazon

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Read and Take Notes
Identify Key Concepts
Discuss with a Study Partner

Develop a Communication Plan

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Formalize your knowledge of effective cross-cultural communication by creating a comprehensive plan.

Browse courses on Cross-Cultural Communication

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Identify Key Stakeholders
Analyze Cultural Differences
Develop Communication Strategies
Create a Communication Schedule
Establish Feedback Mechanisms

Cross-Cultural Communication Simulations

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Enhance your ability to navigate cross-cultural communication challenges through realistic simulations.

Browse courses on Cross-Cultural Communication

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Prepare for the Simulations
Participate in the Simulations
Reflect on Your Performance

Attend Workshops on Cross-Cultural Leadership

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Deepen your understanding of cross-cultural leadership and best practices for managing multinational teams.

Browse courses on Cross-Cultural Leadership

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Research and Identify Workshops
Prepare for the Workshops
Attend the Workshops
Implement Learnings in Your Role

Design Cultural Training Materials

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Develop training materials that can be used to educate others about cultural diversity and its impact on team dynamics.

Browse courses on Cultural Awareness

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Identify Training Objectives
Research Cultural Differences
Create Training Modules
Pilot the Training Materials
Refine and Finalize the Materials

Career center

Learners who complete Introduction to Multinational and Cross-Cultural Teams will develop knowledge and skills that may be useful to these careers:

Intercultural Communication Specialist

Intercultural communication specialists work with organizations to improve their communication and collaboration across cultures. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help intercultural communication specialists to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as communication, facilitation, and conflict resolution.

See salaries and explore the career path for Intercultural Communication Specialist

Cross-Cultural Trainer

Cross-cultural trainers work with individuals and groups to help them develop the skills and knowledge they need to work effectively in cross-cultural settings. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help cross-cultural trainers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as facilitation, communication, and evaluation.

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Diversity and Inclusion Manager

Diversity and inclusion managers are responsible for developing and implementing diversity and inclusion initiatives for an organization. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help diversity and inclusion managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as communication, collaboration, and conflict resolution.

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International Business Manager

International business managers are responsible for managing the international operations of an organization. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help international business managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as leadership, communication, and negotiation.

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Team Leader

Team leaders are responsible for leading and managing teams of employees. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help team leaders to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as leadership, communication, and conflict resolution.

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International Development Specialist

International development specialists work with organizations to improve the lives of people in developing countries. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help international development specialists to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as communication, collaboration, and project management.

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Global Mobility Manager

Global mobility managers are responsible for managing the relocation of employees to different countries. They may work for a variety of organizations, such as businesses, government agencies, and non-profit organizations. This course can help global mobility managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as communication, relocation management, and cultural awareness.

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Consultant

Consultants work with organizations to improve their performance. They may specialize in a particular area, such as human resources, management, or information technology. This course can help consultants to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as communication, collaboration, and problem-solving.

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Management Consultant

Management consultants work with organizations to improve their performance. They may specialize in a particular area, such as strategy, operations, or finance. This course can help management consultants to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as problem-solving, communication, and collaboration.

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Project Manager

Project managers are responsible for planning, executing, and closing out projects. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help project managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as leadership, communication, and risk management.

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Human Resources Manager

Human resources managers are responsible for managing the human resources of an organization. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help human resources managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as leadership, communication, and conflict resolution.

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Supply Chain Manager

Supply chain managers are responsible for managing the flow of goods and services from suppliers to customers. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help supply chain managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as logistics, communication, and problem-solving.

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Training and Development Manager

Training and development managers are responsible for developing and implementing training programs for employees. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help training and development managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as instructional design, communication, and evaluation.

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Sales Manager

Sales managers are responsible for leading and managing sales teams. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help sales managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as leadership, communication, and negotiation.

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Marketing Manager

Marketing managers are responsible for developing and implementing marketing campaigns for an organization. They may work in a variety of settings, such as businesses, government agencies, and non-profit organizations. This course can help marketing managers to understand the challenges and opportunities of working with multinational and cross-cultural teams. It can also help them to develop the skills they need to be effective in this role, such as creativity, communication, and project management.

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