Apple Certified Support Professional Training 2025 from Udemy

What's inside

Learning objectives

Students will obtain a solid foundation in supporting apple devices, from basic setup to advanced troubleshooting techniques.
Students will be fully prepared to take and pass the apple device support exam, earning the apple certified professional certification badge.

Students will gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.
Students will develop the ability to quickly and efficiently resolve the most common technical issues with apple devices such as iphone, ipad, and mac.

Students will obtain a solid foundation in supporting apple devices, from basic setup to advanced troubleshooting techniques.
Students will be fully prepared to take and pass the apple device support exam, earning the apple certified professional certification badge.
Students will gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.
Students will develop the ability to quickly and efficiently resolve the most common technical issues with apple devices such as iphone, ipad, and mac.

Syllabus

This section introduces the student to the instructor, the structure of the course, and the required hardware and software needed.

Quiz - Using Apple Configurator for Backup and Restore

This lesson introduces the student to the instructor and the course overview.

In this lesson students are introduced to the structure of the course, what to expect as we work through each section, and required hardware and software to successfully complete the practical assignments.

In this lecture, students are encouraged to follow these tips to get the most out of the course and have the best chance of passing the exam on the first try.

In this video, students will learn how to download and install Apple Configurator for Mac and iOS.

A note about Apple Accounts and Apple IDs in this course.

In this section, students are introduced to Mobile Device Management (MDM) and the impact on troubleshooting issues.

This lecture provides a high level overview and introduction to Mobile Device Management (MDM) as a primer for troubleshooting Apple devices.

In this lesson students learn how to identify if an iOS Device is managed via an MDM.

In this lesson students learn about payloads - the specific settings included in configuration profiles.

In this lesson students step through the process of manually installing a configuration profile on iOS and macOS devices.

Quiz - Mobile Device Management

In this section, students are introduced to both Apple Accounts and Managed Apple Accounts. These were previously called Apple IDs.

In this lesson, students learn about the two different types of Apple Accounts and how they differ.

In this demonstration, students will step through creating a personal Apple Account.

In this demonstration, students will step through creating a Managed Apple Account.

Quiz - Apple Accounts

In this lesson students are introduced to Apple's iCloud solution for data storage and synchronization and Continuity services that allow Apple platforms to interoperate with each other.

In this lecture students learn about Apple's iCloud storage and data sync solution.

In this lecture, students are introduced to all of the features of Continuity services.

In this demonstration students are encouraged to experiment with various Continuity features like AirDrop and Universal Clipboard.

Quiz - iCloud & Continuity

This section introduced students to Passkeys and how they are more effective than traditional passwords.

This lecture introduces students to Passkeys, the future of authentication.

In this lesson, students learn to use the new Passwords app to manage passwords and passkeys.

Apple recommends studying many additional knowledge base articles and user guides when preparing for the Apple Device Support exam. Review these materials prior to continuing to the next section.

Quiz - Passwords & Passkeys

In this optional lesson, I have included ‘Deep Dive’ podcasts that I generated with NotebookLM that covers the topics presented in this section using the presentation, videos, and apple documentation linked therein.

In this section we level-set the understanding of how to use the basics of iOS 18 so all students are familiar with the OS even if they have limited experience with iPhone or iPad.

This lesson provides students with a quick overview of the iOS 18 user interface. Topics include the Home Screen, folders, widgets, contextual menus, and more.

This lesson briefly discusses the features of the Settings App for iOS/iPadOS.

In this section students will learn how to reset and restore iPhone and iPad devices and prepare them for use by end-users.

In this lecture we discuss the main backup methods available for iOS Devices - via iCloud or local backup to Mac.

In this lesson we demonstrate how to backup to iCloud and how to troubleshoot iCloud backup issues.

This lesson demonstrates how to backup locally to a Mac.

This lesson demonstrates how to backup locally to a Mac using Apple Configurator.

In this lesson students learn to troubleshoot iCloud backups.

In this lesson students learn how to locate and manage iOS backups on the Mac.

Backing Up an iPhone or iPad

This lesson demonstrates how to factory reset an iOS device.

Quiz - Backing Up iOS Devices

In this lesson students will use Quick Start to wirelessly setup a new iOS device using Quick Start.

Quiz - Quick Start Setup

In this lesson students will step through the process of restoring from an iCloud backup on Device.

In this lesson students will restore an iOS Device from a local backup saved on a Mac hard drive.

In this lesson, students use Apple Configurator to Restore an iOS Device.

In this lesson students troubleshoot issues with iOS Restore processes.

Restoring an iPhone or iPad to Factory Settings

Quiz - Restoring iOS Devices

In this lesson we demonstrate how to put your iOS Device into Recovery Mode and what is available.

Students will have their first experience with Apple Configurator which they will use to revive an iOS device.

In this lesson we take a deep dive into Apple Configurator where students will use the features of Apple Configurator to backup and restore iOS Devices.

This lesson discusses the differences when backing up and restoring iOS devices that are managed with an MDM.

This lecture details the options for managing Setup Assistant & iOS Software updates using an MDM.

Backup and Restore an iPhone or iPad Using Apple Configurator

In this optional lesson, I have included a ‘Deep Dive’ podcast that I generated with NotebookLM that covers the topics presented in this section using the presentation, videos, and apple documentation linked therein.

In this section students will learn how to troubleshoot iOS device network connectivity. Topics include cellular data, Personal Hotspot, and file sharing technologies like AirDrop.

In this lesson students will learn the basics of troubleshooting 'No SIM' error messages on iOS devices that support cellular.

In this lesson, students will learn how to diagnose and attempt to fix 'No Service' related issues.

Quiz - Troubleshooting SIM and Cellular Data Issues

In this demonstration, students will learn how to use the Personal Hotspot feature of their iOS Device to share network connectivity to another device.

Share Connectivity through Personal Hotspot

Quiz - Connectivity Using Personal Hotspot

This lecture introduces students to the features and functionality of Wi-Fi connectivity on iOS/iPadOS.

In this lesson students are introduced to the different types of Wi-Fi networks. Demonstrations of how to connect to the most common ones are provided.

In this lecture students learn about the network selection process that Apple devices use to determine what wireless network they connect to when multiple known network options are available.

Students learn about the common troubleshooting steps to follow when a device is unable to connect to Wi-Fi.

In this lesson, students learn how to manually configure a VPN connection using the built-in VPN in iOS/iPadOS.

Connect to Wi-Fi with a Private Address

Quiz - Wireless Networking in iOS

Students will use AirDrop to wirelessly share files between two different Apple devices in this lesson.

In this lesson students learn how to troubleshoot connectivity related issues with AirDrop.

Using AirDrop

Quiz - Sharing Files with AirDrop

In this lesson students learn how to create two or more Safari Profiles to segment Safari functionality between work, home, and more.

This section explores the management and troubleshooting of individual apps on iOS devices. Students will learn how to identify and troubleshoot unresponsive or misbehaving apps.

In this lesson students are introduced to misbehaving apps and how to resolve issues related to unresponsive apps on iOS.

Force Quitting an App

Quiz - Managing Apps on iPhone and iPad

This section covers topics related to privacy and security settings on iOS. Students will learn how to configure and manage things like Location Services, Private Wi-Fi, and how to use Find My.

In this lecture, students are introduced to the features of iOS that deal with Privacy and Security functionality.

In this section students will learn about Managing Privacy and Security on iPhone, starting with location services.

In this lesson we demonstrate how to access the Privacy Report on your device and see which apps are tracking you and what information they are accessing.

In this lesson students will learn how to configure specific settings in Safari and Mail to protect the user's identity.

In this lesson, students learn how to reset only location services and privacy settings to factory default for all apps.

Reset Location and Privacy Settings

In this lesson we review the privacy information that each app must publish alongside their app on the App Store. Apple calls these App Privacy 'Nutrition Labels' that tells you as the consumer what information the app is collecting when installed and/or in use.

In this lecture we briefly touch on a handful of additional privacy features of iOS and best practices for their use.

Quiz - Configuring Privacy Settings on iOS Devices

In this lecture we discuss the anti-theft feature known as Activation Lock.

In this demonstration students learn how to use the Find My app to locate lost or missing devices, remote wipe/erase a missing device, or put it into lost mode.

Erase an iOS Device Using Find My

Apple recommends studying many additional knowledge base articles and user guides when preparing for the Apple Device Support exam. Review these materials prior to continuing to the next section.

Quiz - Activation Lock and Using Find My

This section introduces students to Sysdiagnose on iOS and how to use it to help troubleshoot various potential issues.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Prepares learners to sit for the Apple Device Support exam for iOS 18 and macOS 15 Sequoia, which can lead to the Apple Certified Support Professional (ACSP) certification

Provides essential skills for an entry-level job in Apple product support, making it a strong foundation for those starting their career in the Apple ecosystem

Includes practical assignments and quizzes to help learners become proficient in troubleshooting, customer support, system configuration, and network management specific to Apple's ecosystem

Requires downloading and installing Apple Configurator for Mac and iOS, which may require learners to have access to Apple devices and the macOS operating system

Features content about iOS 18 and macOS 15 Sequoia, which are the latest operating systems, ensuring that the skills and knowledge taught are up-to-date and relevant

Covers Mobile Device Management (MDM) and its impact on troubleshooting issues, which is highly relevant for supporting Apple devices in enterprise environments

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Apple Certified Support Professional Training 2025 with these activities:

Review Basic Networking Concepts

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Reinforce your understanding of fundamental networking concepts like TCP/IP, DNS, and DHCP, which are essential for troubleshooting connectivity issues on Apple devices.

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Review online resources explaining TCP/IP and DNS.
Practice diagnosing network issues using command-line tools.

Review Basic Networking Concepts

Show steps

Reinforce your understanding of fundamental networking concepts like TCP/IP, DNS, and DHCP, which are essential for troubleshooting connectivity issues on Apple devices.

Show steps

Review online resources explaining TCP/IP and DNS.
Practice diagnosing network issues using command-line tools.

Review 'macOS Support Essentials'

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Gain a deeper understanding of macOS troubleshooting and support procedures by studying the official Apple Pro Training Series book.

View Putting Knowledge to Work on Amazon

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Read the chapters related to troubleshooting and system maintenance.
Complete the practice exercises and review questions.

Six other activities

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Review 'macOS Support Essentials'

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Gain a deeper understanding of macOS troubleshooting and support procedures, which complements the course's focus on iOS and macOS device support.

View Putting Knowledge to Work on Amazon

Show steps

Read the chapters related to troubleshooting and system maintenance.
Complete the practice exercises provided in the book.

Troubleshoot Wi-Fi Connectivity Issues

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Improve your ability to diagnose and resolve common Wi-Fi connectivity problems on iPhones and Macs through simulated troubleshooting scenarios.

Browse courses on Wi-Fi

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Simulate various Wi-Fi issues on a test device.
Use network diagnostic tools to identify the root cause.
Apply appropriate solutions based on the diagnosis.

Create a Troubleshooting Guide

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Solidify your knowledge by creating a comprehensive troubleshooting guide for common Apple device issues, covering both iOS and macOS.

Browse courses on Troubleshooting

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Identify common issues encountered by Apple device users.
Research and document troubleshooting steps for each issue.
Organize the guide in a clear and easy-to-follow format.
Include screenshots and diagrams to illustrate the steps.

Read 'The Apple Device Management Handbook'

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Deepen your understanding of Apple device management in enterprise environments by reading a comprehensive handbook on the subject.

View Strategic Management on Amazon

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Focus on chapters related to MDM and configuration profiles.
Take notes on key concepts and best practices.

Build a Home Lab for Apple Device Support

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Enhance your practical skills by setting up a home lab environment to simulate real-world Apple device support scenarios.

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Gather necessary hardware and software resources.
Configure the lab environment to mimic a typical office setup.
Practice troubleshooting various issues in the lab environment.

Help Others in Online Forums

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Reinforce your knowledge and understanding by helping others with their Apple device support questions in online forums.

Browse courses on iOS

Show steps

Find online forums related to Apple device support.
Answer questions and provide helpful solutions to other users.

Career center

Learners who complete Apple Certified Support Professional Training 2025 will develop knowledge and skills that may be useful to these careers:

Apple Support Advisor

An Apple support advisor provides direct assistance to customers regarding their Apple devices, offering solutions and technical guidance. This course is ideal for anyone wanting to become an Apple support advisor. The course covers essential topics like device troubleshooting, configuration, and customer support techniques, tailored to the specific challenges of the Apple ecosystem. The course's detailed approach to practical assignments and real-world scenarios enables professionals to confidently address customer concerns and provide effective solutions.

See salaries and explore the career path for Apple Support Advisor

Mobile Device Support Specialist

A mobile device support specialist focuses specifically on the support and maintenance of mobile devices, including smartphones and tablets. The course is a direct route to becoming a mobile device support specialist, offering a specialized approach to supporting iOS devices. The course provides a clear focus on the Apple ecosystem, covering topics like iOS updates, backups, restores, application issues, and troubleshooting. Through practical lab exercises, this course prepares professionals to efficiently handle the common issues and challenges associated with mobile device technology.

See salaries and explore the career path for Mobile Device Support Specialist

Technical Support Specialist

A technical support specialist provides crucial assistance to users, troubleshooting technical issues and ensuring smooth operation of devices. This course prepares you to excel in this role, giving you a comprehensive understanding of Apple devices and systems. This course teaches you to troubleshoot, configure, and understand the Apple ecosystem, including iOS 18 and macOS 15, giving you a strong foundation in resolving technical issues for end users. A technical support specialist will find that the course's focus on practical application is especially valuable, enabling them to handle support requests effectively.

See salaries and explore the career path for Technical Support Specialist

IT Support Analyst

An IT support analyst diagnoses and resolves technical issues within an organization, often involving a variety of hardware and software. This course equips you with the specific knowledge of Apple devices essential for this role. The course helps an IT support analyst by providing training in device management, troubleshooting, security configurations, and network management related to Apple products. The practical knowledge gained through labs and real-world scenarios in the course will prove invaluable in effectively resolving complex technical problems.

See salaries and explore the career path for IT Support Analyst

Desktop Support Technician

A desktop support technician provides technical assistance for desktop computers and related hardware and software, and this course is directly relevant. This course covers the Apple ecosystem, which many organizations use, and provides hands-on experience with configurations, backups, and troubleshooting for Apple products. A desktop support technician will benefit from the course’s practical assignments, gaining essential skills for resolving common tech issues faced by Apple users.

See salaries and explore the career path for Desktop Support Technician

Endpoint Support Engineer

An endpoint support engineer is responsible for the maintenance and support of user devices, such as laptops, desktops, and mobile phones. This course is highly useful to an endpoint support engineer as it provides skills in supporting Apple devices. The course focuses on troubleshooting, system configuration, security settings, and network management related to Apple products. The course's practical lab exercises will give an endpoint support engineer a solid understanding of the practical aspects of Apple device support.

See salaries and explore the career path for Endpoint Support Engineer

Help Desk Technician

A help desk technician acts as the first point of contact for users experiencing technical difficulties, resolving issues and escalating complex problems when necessary. This course specifically prepares a help desk technician for this type of work. Focusing on troubleshooting, system configurations, and customer support specifically for Apple products, the course ensures a help desk technician has a solid foundation to address user requests. The course's emphasis on the Apple ecosystem and practical, hands-on exercises means learners will be ready to tackle common issues efficiently.

See salaries and explore the career path for Help Desk Technician

Service Desk Analyst

A Service Desk Analyst offers technical solutions to users of IT systems. This course will be useful for a service desk analyst as it focuses on support for Apple systems. The course has a practical focus and ensures that a service desk analyst will have a useful foundation for resolving technical issues with Apple products. The course's emphasis on troubleshooting, system configuration, and customer support will enable analysts to assist users with Apple-related issues confidently.

See salaries and explore the career path for Service Desk Analyst

System Administrator

A system administrator manages and maintains computer systems, ensuring they operate efficiently and securely. While this course focuses on Apple products, it helps build fundamental skills for a system administrator. The course includes learning about mobile device management, security and user account configuration of Apple products. The course's emphasis on system configuration, user management, and troubleshooting for Apple devices helps build the critical skills required to maintain a stable system environment.

See salaries and explore the career path for System Administrator

Customer Support Representative

A customer support representative interacts directly with customers, addressing their questions and resolving their issues, often involving technical support. This course may be useful for a customer support representative, especially one dealing with Apple customers. It introduces troubleshooting, customer support, and technical knowledge specifically tailored to Apple products, including iPhone and Mac. The course's focus on practical application and real-world scenarios will help representatives to better address customer requests and provide effective solutions.

See salaries and explore the career path for Customer Support Representative

IT Specialist

An IT specialist handles various aspects of information technology within an organization, and may find this course helpful. This course gives one knowledge of Apple systems. The course's focus on practical, hands-on experience with Apple products will be useful to address Apple-related issues. This will give a generalist a more complete skill set of modern computing devices.

See salaries and explore the career path for IT Specialist

IT Technician

An IT technician works on different areas of information technology, and may find this course useful. The course introduces core skills in troubleshooting, system configuration, and network management which are applicable to various roles in IT. The focus on Apple products provides a specialized perspective within the broader IT field and adds a useful skill set. The hands-on training in the course ensures a useful understanding of the practical aspects of IT support.

See salaries and explore the career path for IT Technician

Network Support Specialist

A network support specialist focuses on the maintenance and troubleshooting of network infrastructure. While this course has a focus on Apple devices, it may be useful to a network support specialist. The course introduces network management concepts, especially those relevant to Apple's ecosystem. The course will help a network support specialist understand how Apple devices connect to networks. The training will help them troubleshoot network connectivity issues related to Apple products.

See salaries and explore the career path for Network Support Specialist

Technical Trainer

A technical trainer educates others on technical topics, and this course may be useful. The course curriculum will help a technical trainer understand the material they may teach. The course may help build an understanding of the Apple ecosystem. The course provides a solid understanding of Apple devices, which will help a trainer explain these technologies to others.

See salaries and explore the career path for Technical Trainer

Technology Consultant

A technology consultant provides expert advice and guidance on technology-related matters, and this course may help. This course focuses on Apple devices and their support. This course may give a technology consultant knowledge so that they can give better advice. The course provides skills in troubleshooting and system management that are useful in advising clients and offering optimal solutions.

See salaries and explore the career path for Technology Consultant

Apple Certified Support Professional Training 2025

What's inside

Learning objectives

Syllabus

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Activities

Career center

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