OPERA PMS : Mastering Hotel Front Desk from Udemy

Mastering Hotel Front Desk (Basic-Advanced) is a course designed for learning how to search for and check in arriving guests. This course contains lessons on creating walk-in reservations and cancel a check in. You will also learn how to control the No Post indicator.

The following lessons are contained in this course:

Search Arrival
Guest Check In
No Post and Interface Privileges
Reservation Walk In
Cancel Check In

This course also designed for learning how to perform room moves, manage queue reservations, and pre-assign rooms. You will also learn how to hold rooms for multiple guest check in in addition to creating messages for groups of guests.

The following lessons are contained in this course:

Room Move
Queue Reservations
Room Assignment : Pre-Assign
Hold Room Overview
Hold Rooms
Advanced Messaging
Reports

To make it comprehensive and simple deep learning Course Mastering Hotel Front Desk (Basic-Advanced) will only have 2 section to make you learning more easily and not wasting your time because you can absorb the material quickly and efficient without making you confused. You will got very detail explanation with all example.

Below are the course structure:

Section 1 : Mastering Hotel Front Desk

Objectives Hotel Front Desk
Brief Arrival Hotel Front Desk
House Status Hotel Front Desk
Room Assignment Hotel Front Desk
Hotel Front Desk Essentials

Section 2 : Knowledge Check

Final Quiz

This suitable for

All individuals aspiring to get into or already in the hotel/hospitality industry
Hotel management employee
All individual who curious about Hotel Property Managament System Software

What's inside

Learning objectives

Search arrival
Guest check in
No post and interface privileges
Reservation walk in
Cancel check in
Room move
Queue reservations

Room assignment: pre-assign
Hold room overview
Hold rooms
Advanced messaging
Reports
Show more
Show less

Search arrival
Guest check in
No post and interface privileges
Reservation walk in
Cancel check in
Room move
Queue reservations
Room assignment: pre-assign
Hold room overview
Hold rooms
Advanced messaging
Reports
Show more
Show less

Syllabus

Mastering Hotel Front Desk

Objectives Hotel Front Desk

Brief Arrival Hotel Front Desk

House Status Hotel Front Desk

Room Assignment Hotel Front Desk

Hotel Front Desk Essentials

Knowledge Check

Final Quiz

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Covers essential front desk operations, such as guest check-in, room moves, and reservation management, which are crucial for daily tasks

Teaches how to manage 'No Post' indicators and interface privileges, which are important for handling guest billing and preventing unauthorized charges

Explores advanced messaging techniques for groups of guests, which enhances communication and guest satisfaction during events or group stays

Includes lessons on generating reports, which are essential for tracking hotel performance and making informed decisions about operations

Focuses on a specific PMS (Property Management System), which may limit applicability if hotels use different systems

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in OPERA PMS : Mastering Hotel Front Desk with these activities:

Practice Typing and Data Entry

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Improve typing speed and accuracy to efficiently handle guest information and reservation details within the OPERA PMS.

Browse courses on Data Entry

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Complete online typing tests to assess current speed and accuracy.
Practice typing exercises focusing on accuracy over speed initially.
Gradually increase typing speed while maintaining accuracy.

Review Basic Hotel Terminology

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Familiarize yourself with common hotel terms to better understand the context of the OPERA PMS and front desk operations.

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Create a list of common hotel terms (e.g., folio, rack rate, no-show).
Research the definitions of each term and their relevance to front desk operations.
Test your knowledge with flashcards or online quizzes.

Role-Play Front Desk Scenarios

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Practice handling common front desk scenarios with peers to improve communication and problem-solving skills in a simulated environment.

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Partner with another student or colleague.
Create a list of common front desk scenarios (e.g., guest check-in, complaint handling).
Take turns role-playing each scenario, providing feedback to each other.

Four other activities

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Follow OPERA PMS Tutorials

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Seek out and follow tutorials for further refining or developing skills in OPERA PMS.

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Search for online tutorials or documentation specific to OPERA PMS.
Follow the tutorials step-by-step, practicing each function within the software.
Take notes on key concepts and functionalities.

Read 'Front Office Management'

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Expand your knowledge of front office management principles to better understand the context of using OPERA PMS.

View Hotel Front Office Management, 5th Edition on Amazon

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Obtain a copy of 'Front Office Management' by James A. Bardi.
Read the chapters related to guest service, reservations, and technology.
Take notes on key concepts and how they relate to OPERA PMS.

Simulate a Hotel Day

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Create a project that simulates a day at the hotel front desk using OPERA PMS to solidify skills and knowledge.

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Create a set of simulated guest profiles with varying needs and requests.
Use OPERA PMS to manage reservations, check-ins, check-outs, and room assignments for these guests.
Document any challenges encountered and how they were resolved.

Create a Front Desk SOP Guide

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Create a guide that outlines standard operating procedures for common front desk tasks using OPERA PMS to reinforce understanding of course materials.

Show steps

Choose several common front desk tasks (e.g., check-in, check-out, reservation modification).
Document the step-by-step process for completing each task using OPERA PMS.
Include screenshots and clear instructions for each step.

Career center

Learners who complete OPERA PMS : Mastering Hotel Front Desk will develop knowledge and skills that may be useful to these careers:

Hotel Front Desk Agent

A Hotel Front Desk Agent is often the first point of contact for guests, handling check-ins, check-outs, and addressing inquiries. This course directly prepares you for these tasks by teaching you how to search for arrivals, check in guests, create walk-in reservations, and cancel check-ins. You will also learn about managing the 'No Post' indicator, which is a key operational detail for front desk agents. The course's lessons on room moves, queue reservations and pre-assigning rooms are also directly relevant to the daily workflow of a Hotel Front Desk Agent. This course is designed to train individuals on the basics and essential day to day operations of a hotel front desk.

See salaries and explore the career path for Hotel Front Desk Agent

Hotel Receptionist

A Hotel Receptionist manages the front desk, greeting guests, handling reservations, and providing information. This course specifically covers topics that are core to a Hotel Receptionist’s daily tasks, such as searching arrivals, checking in guests, and managing room assignments. A Hotel Receptionist must also be able to handle walk-in reservations and manage cancellations. The course will also equip you with knowledge of room management, including room moves and pre-assignments, which are all key to efficient hotel operations. Taking this course will enable you to understand front desk operations and be prepared for the work that this role requires.

See salaries and explore the career path for Hotel Receptionist

Guest Services Representative

A Guest Services Representative works to ensure guest satisfaction by attending to guest needs from arrival through departure. The skills taught in this course, such as searching arrivals, performing check-ins, creating reservations, and managing room assignments, are essential for a Guest Services Representative. The curriculum’s focus on room moves, queue reservations, and holding rooms will assist this representative in the daily work of managing guests. Moreover, understanding how to use advanced messaging for various groups will enhance efficiency and communication. This course provides a foundation for someone looking to work in guest services.

See salaries and explore the career path for Guest Services Representative

Reservations Specialist

A Reservations Specialist is responsible for managing hotel bookings, handling inquiries and ensuring that reservations are accurately recorded. This course is highly useful for a Reservations Specialist because it teaches you how to create walk-in reservations, manage room assignments, and handle cancellations. These are all skills that are necessary to work in this role. The course’s focus on queue reservations and holding rooms will help you effectively manage inventory and guest requests. This course will help develop the skills that a reservation specialist will need.

See salaries and explore the career path for Reservations Specialist

Hospitality Trainer

A Hospitality Trainer is responsible for developing and conducting training programs for hotel staff. This course offers the foundational knowledge needed to train new staff, especially Hotel Front Desk Agents, on check-in processes, reservations, and handling room assignments. The course lessons on room moves, queue reservations, and advanced messaging are all essential topics for training new employees. The detailed explanation and examples in this course make it a good resource for a Hospitality Trainer and will provide a good base for training materials.

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Front Office Manager

A Front Office Manager oversees the operations of the front desk, ensuring efficient guest services and smooth daily procedures. This course provides the critical knowledge required for the role, as understanding how to check in guests, manage reservations, and handle room assignments is essential for any front office manager. The course also covers lessions on handling room moves, queue reservations, and pre-assigning rooms. This course may be useful, as the Front Office Manager must understand these processes. Understanding the core concepts of hotel front desk operations is a requirement for a Front Office Manager and this course introduces these concepts.

See salaries and explore the career path for Front Office Manager

Hotel Administrator

A Hotel Administrator manages the daily operations of a hotel, and the skills that the course teaches, such as checking in guests, managing reservations, and understanding room assignments, are foundational for this role. The course covers many aspects of front desk work which is one of a Hotel Administrator's responsibilities. The course also teaches about room moves, queue reservations, and creating messages for guests. These are also skills that a Hotel Administrator would put to use. This course may be useful for anyone looking to become a Hotel Administrator.

See salaries and explore the career path for Hotel Administrator

Hotel Operations Analyst

A Hotel Operations Analyst reviews hotel operations and data to improve efficiency, and this course helps to build a foundation in key operational processes. The course teaches you about searching arrivals, checking in, managing room moves, and understanding queue reservations. Knowing the details of these processes is important for a Hotel Operations Analyst who wants to understand the data and offer suggestions. The reports lessons in this course will also help a Hotel Operations Analyst understand the data that is generated and may be useful in this role.

See salaries and explore the career path for Hotel Operations Analyst

Night Auditor

The Night Auditor’s responsibilities include verifying daily transactions, balancing accounts, and preparing reports for management. While this course is not specifically about auditing, the skills in the course, such as checking in, managing room assignments, and creating reports, are essential for a night auditor to understand. These skills help in understanding daily operations and preparing the relevant night audit reports. A Night Auditor also needs to know how to manage no-post indicators and understand interface privileges, which are covered in this course. This course may be useful in developing a working knowledge of hotel management systems for the role of a Night Auditor.

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Hotel General Manager

A Hotel General Manager is responsible for the overall management of a hotel, and this course may help improve their understanding of front desk operations. The course teaches how to check in guests, manage reservations, and handle room assignments. Learning how to manage queue reservations and handle messaging helps to understand the daily operational challenges of a Hotel General Manager. The course, with lesson topics such as house status and room assignment, may be useful as a high-level overview of hotel operations for this role.

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Revenue Management Analyst

A Revenue Management Analyst uses data to optimize pricing and occupancy, and this course's training on hotel operations provides essential context for this role. The course teaches how to handle arrivals, check-ins, and room management. This understanding is useful for analyzing reports and making revenue decisions. The course also provides an overview of the reports that are generated from front desk operations which is useful for anyone who is interested in revenue management. This course provides a foundation by giving a working understanding of hotel systems.

See salaries and explore the career path for Revenue Management Analyst

Customer Service Manager

A Customer Service Manager oversees customer service operations, and this course can help build a foundation of understanding about a hotel's customer interactions. This course provides some working knowledge of how a hotel handles check-ins, reservations, and room assignments, which are all areas that impact customer service. The course also teaches about handling room moves and creating messages for guests. A Customer Service Manager could use this knowledge to understand customer related operations. This course may be useful in helping to understand how to best serve customers.

See salaries and explore the career path for Customer Service Manager

Hospitality Consultant

A Hospitality Consultant advises hotels on operational improvements to ensure customer satisfaction. This course can help any Hospitality Consultant understand front desk operations such as guest check-in, room assignments, and reservations. The course also teaches how to manage queue reservations, hold rooms and handle advanced messaging. The course’s structure makes learning efficient and is useful for understanding operations. This may help a Hospitality Consultant advise on ways to improve operations.

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Concierge

A Concierge provides personalized services to guests, including arranging reservations, providing information, and handling special requests. While a Concierge does not directly do front desk work, they need to understand hotel operations to best serve the guest and assist the hotel staff. This course helps with this by introducing the concepts of guest check-in, reservations, room assignments, and how to manage queues and holds. A Concierge will benefit from understanding the operations of the front desk, as this course shows.

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Hotel Sales Coordinator

A Hotel Sales Coordinator works to support the sales team by maintaining customer relationships, organizing events, and helping to make reservations. While this course does not directly focus on sales, its lessons on reservation management, room assignments, and messaging are still valuable for a Hotel Sales Coordinator. Having an understanding of how the front desk operates and how to manage room blocks and guest communications is important. This course shows how to create walk-in reservations, manage room holds, and use advanced group messaging. These skills may be beneficial for a Hotel Sales Coordinator in managing their duties.

See salaries and explore the career path for Hotel Sales Coordinator

OPERA PMS

Mastering Hotel Front Desk

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