Principes de base du support technique from Coursera

Ce cours est le premier d’une série qui vise à vous préparer à un rôle de Spécialiste du Support Informatique débutant. Dans ce cours, vous serez initié au monde des technologies de l’information, ou IT (Information Technology). Vous découvrirez les différentes facettes des technologies de l’information, comme le matériel informatique, Internet, les logiciels informatiques, le dépannage et le service à la clientèle. Ce cours couvre une grande variété de sujets en informatique qui sont conçus pour ce programme de certification” into “cette formation certifiante.

À la fin de ce cours vous serez capables de :

● comprendre le fonctionnement du système binaire

● assembler un ordinateur à partir de zéro

● choisir et installer un système d’exploitation sur un ordinateur

● comprendre ce qu’est Internet, comment il fonctionne et l’impact qu’il a dans le monde moderne

● expliquer comment les applications sont créées et comment elles fonctionnent sous le capot d’un ordinateur

● utiliser des méthodologies courantes de résolution de problèmes et des compétences générales dans un contexte de technologies de l’information.

What's inside

Syllabus

Introduction à l’informatique

Bienvenue dans Principes de base du support technique, le premier cours du Certificat de Professionnel du support informatique ! En vous inscrivant à ce cours, vous faites le premier pas dans votre carrière dans le monde de la technologie. Pendant la première semaine de cours, vous apprendrez comment les ordinateurs ont été inventés, comment ils ont évolué au fil du temps et comment ils fonctionnent aujourd’hui. Nous apprendrons également ce qu’est un Spécialiste du support informatique et en quoi consiste son travail. À la fin de ce module, vous saurez compter comme un ordinateur en utilisant le système binaire et comprendrez l'importance de ces calculs dans notre société actuelle. C'est parti !

Matériel

Au cours de la deuxième semaine de ce cours, nous allons découvrir ce qu'il y a à l'intérieur d'un ordinateur, ses composants matériels et ses différentes pièces. Nous verrons ce que font tous les composants et comment ils interagissent pour faire fonctionner l'ordinateur. À la fin de ce module, vous saurez également comment construire un ordinateur à partir de zéro !

Système d’exploitation

Au cours de la troisième semaine de cours, nous nous familiariserons avec les systèmes d’exploitation (OS). Nous discuterons des systèmes d’exploitation les plus utilisés aujourd’hui et apprendrons comment ils interagissent avec le matériel informatique. Nous découvrirons le processus de démarrage d’un système d’exploitation et vous montrerons comment installer Windows, Linux et Mac OS X à partir de zéro. À la fin de ce module, vous interagirez directement avec les systèmes d’exploitation Windows et Linux via l’environnement Qwiklabs.

Réseautage

Lors de la quatrième semaine de ce cours, nous apprendrons ce qu'est le réseautage informatique. Nous explorerons l’histoire d’Internet et verront ce qu’est réellement « la toile ». Nous discuterons également de sujets tels que la confidentialité sur Internet, la sécurité et ce à quoi pourrait ressembler l’avenir d’Internet. Vous comprendrez également pourquoi Internet a des limites, même aujourd'hui. À la fin de ce module, vous saurez comment Internet fonctionne et reconnaîtrez les impacts positifs et négatifs d'Internet sur le monde.

Logiciel

Au cours de la cinquième semaine de ce cours, nous découvrirons les logiciels informatiques. Nous apprendrons ce qu'est réellement un logiciel et les différents types de logiciels que vous pouvez rencontrer en tant que spécialiste du support informatique. Nous examinerons également comment gérer les logiciels et revisiterons le concept d’« abstraction ». À la fin de ce module, vous utiliserez l'environnement Qwiklabs pour installer, mettre à jour et supprimer des logiciels sous les systèmes d'exploitation Windows et Linux.

Dépannage

Félicitations, vous êtes arrivé à la dernière semaine du cours ! Dans cette dernière semaine, vous découvrirez l’importance du dépannage et du support client. Nous passerons en revue quelques scénarios concrets que vous pourriez rencontrer dans un poste au service d'assistance ou de support informatique. Nous apprendrons pourquoi l'empathie avec un utilisateur est particulièrement importante lorsque l'on travaille dans un rôle technique. Enfin, nous apprendrons pourquoi la rédaction de documentation est un aspect important de tout poste informatique. À la fin de ce module, vous utiliserez des compétences non techniques et rédigerez des documents à communiquer aux autres.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Initiates learners to the world of information technology via terminology, protocols, and frameworks

Provides hands-on practice implementing foundational IT concepts via Qwiklabs

Teaches essential skills and knowledge for beginning an IT career

Introduces foundational topics in computer hardware, networking, operating systems, and software

Short weekly lessons are well-organized and easy to follow

Requires learners to engage with course materials and complete hands-on activities

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Principes de base du support technique with these activities:

Review the system binary numbers

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Reviewing binary numbers will strengthen your foundation and provide a solid base of understanding for the course material.

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Explore a practical demonstration of assembling a computer

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Understanding how to assemble a computer will provide you with a deeper comprehension of the hardware components covered in the course.

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Suivez des tutoriels sur les systèmes d'exploitation

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Suivez des tutoriels pour élargir vos connaissances sur les systèmes d'exploitation, ce qui vous aidera à comprendre et à résoudre les problèmes liés aux systèmes d'exploitation.

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Regarder des vidéos ou lire des articles sur les concepts de base des systèmes d'exploitation
Pratiquer l'installation et la configuration des systèmes d'exploitation
Explorer les outils et les fonctionnalités des systèmes d'exploitation

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Install different operating systems on virtual machines

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Practicing the installation of operating systems will enhance your understanding of their functions and how they interact with hardware.

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Attend a webinar on troubleshooting techniques

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Participating in a troubleshooting workshop will equip you with practical skills and insights to effectively resolve technical issues.

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Develop a presentation on Internet security and privacy

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Creating a presentation on Internet security will reinforce your grasp of the concepts and prepare you for real-world scenarios where these issues arise.

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Participez à des événements de réseautage de l'industrie informatique

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Assistez à des événements de réseautage pour entrer en contact avec des professionnels de l'informatique et en apprendre davantage sur les tendances du secteur.

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Rechercher des événements de réseautage de l'industrie informatique
S'inscrire et assister aux événements
Discuter avec des professionnels de l'informatique
Échanger des informations et établir des relations

Contribuez à un projet open source lié au support informatique

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Contribuez à un projet open source lié au support informatique pour acquérir une expérience pratique et approfondir vos connaissances dans le domaine.

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Trouver un projet open source lié au support informatique
Lire la documentation du projet
Identifier les domaines où vous pouvez contribuer
Faire des modifications ou écrire du code
Soumettre des demandes d'extraction et des contributions

Career center

Learners who complete Principes de base du support technique will develop knowledge and skills that may be useful to these careers:

Computer Systems Analyst

Computer Systems Analysts design, implement, and maintain computer systems. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of computer hardware and software, and they must be able to design and implement computer systems that meet the needs of users. This course may be useful for those seeking a career as a Computer Systems Analyst. It can help them develop the skills and knowledge needed to design and implement effective computer systems.

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Software Engineer

Software Engineers design, develop, and maintain software systems. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of software engineering principles and practices. This course may be useful for those seeking a career as a Software Engineer. It can help them develop the skills and knowledge needed to design, develop, and maintain effective software systems.

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Network Administrator

Network Administrators design, implement, and maintain computer networks. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of network hardware and software. This course may be useful for those seeking a career as a Network Administrator. It can help them develop the skills and knowledge needed to design, implement, and maintain effective computer networks.

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Security Analyst

Security Analysts design, implement, and maintain computer security systems. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of computer security principles and practices. This course may be useful for those seeking a career as a Security Analyst. It can help them develop the skills and knowledge needed to design, implement, and maintain effective computer security systems.

See salaries and explore the career path for Security Analyst

Computer Programmer

Computer Programmers write, test, and maintain computer software. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of computer programming languages and software development tools. This course may be useful for those seeking a career as a Computer Programmer. It can help them develop the skills and knowledge needed to write, test, and maintain effective computer software.

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Database Administrator

Database Administrators design, implement, and maintain databases. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of database management systems and software. This course may be useful for those seeking a career as a Database Administrator. It can help them develop the skills and knowledge needed to design, implement, and maintain effective databases.

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IT Auditor

IT Auditors evaluate the security and effectiveness of computer systems. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of IT auditing principles and practices. This course may be useful for those seeking a career as an IT Auditor. It can help them develop the skills and knowledge needed to evaluate the security and effectiveness of computer systems effectively.

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Computer Support Specialist

Computer Support Specialists provide technical assistance to computer users. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of computer hardware and software, and they must be able to troubleshoot and resolve technical problems. This course may be useful for those seeking a career as a Computer Support Specialist. It can help them develop the skills and knowledge needed to provide effective technical support to computer users.

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Quality Assurance Analyst

Quality Assurance Analysts test and evaluate software products to ensure that they meet quality standards. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of software testing principles and practices. This course may be useful for those seeking a career as a Quality Assurance Analyst. It can help them develop the skills and knowledge needed to test and evaluate software products effectively.

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Data Analyst

Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of data analysis principles and practices. This course may be useful for those seeking a career as a Data Analyst. It can help them develop the skills and knowledge needed to collect, analyze, and interpret data effectively.

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Web Developer

Web Developers design, develop, and maintain websites. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of web development languages and technologies. This course may be useful for those seeking a career as a Web Developer. It can help them develop the skills and knowledge needed to design, develop, and maintain effective websites.

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Project Manager

Project Managers plan, execute, and close projects. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of project management principles and practices. This course may be useful for those seeking a career as a Project Manager. It can help them develop the skills and knowledge needed to plan, execute, and close projects effectively.

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Instructional Designer

Instructional Designers design, develop, and deliver instructional materials and programs. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of instructional design principles and practices. This course may be useful for those seeking a career as an Instructional Designer. It can help them develop the skills and knowledge needed to design, develop, and deliver effective instructional materials and programs.

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Technical Writer

Technical Writers create and maintain technical documentation, such as user manuals, white papers, and training materials. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of technical writing principles and practices. This course may be useful for those seeking a career as a Technical Writer. It can help them develop the skills and knowledge needed to create and maintain effective technical documentation.

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Business Analyst

Business Analysts work with businesses to understand their needs and develop solutions to meet those needs. They may work in a variety of settings, including businesses, schools, and government agencies. Those in the field must have a strong understanding of business analysis principles and practices. This course may be useful for those seeking a career as a Business Analyst. It can help them develop the skills and knowledge needed to understand business needs and develop effective solutions.

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Principes de base du support technique

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