기술 지원 기초 from Coursera

What's inside

Syllabus

IT 개론

IT 지원 전문 수료증의 첫 번째 강좌인 기술 지원 기초를 시작합니다. 이 강좌에 등록하신 분들은 기술 분야 커리어의 첫 걸음을 내딛으신 것입니다. 첫 주에는 컴퓨터가 어떻게 발명되었고, 시간이 지나면서 어떻게 진화했으며 지금은 어떻게 작동하는지 배웁니다. 또한 'IT 지원 전문가'란 무엇이며, 어떤 일을 하는지도 배웁니다. 이 모듈을 마치고 나면, 바이너리를 사용하여 컴퓨터처럼 계산하는 방법을 알게 되며 이런 계산 방식이 왜 그렇게 강력한 힘을 가지는지를 이해할 수 있습니다. 그럼 시작해 볼까요?

하드웨어

이 과정의 두 번째 주에는 컴퓨터 안에 무엇이 들어 있는지 알아봅니다. 컴퓨터 내부의 하드웨어 구성요소 또는 다른 부품에 대해 모두 배웁니다. 각 구성요소가 수행하는 작업과, 함께 작동하여 컴퓨터 기능을 수행하는 방법에 대해 알아보겠습니다. 이 모듈을 마치면 컴퓨터를 처음부터 만드는 방법도 알게 됩니다!

운영체제

본 강좌의 3주차에는 운영체제를 익힙니다. 오늘날 가장 널리 사용되는 운영체제에 대해 알아보고 운영체제가 컴퓨터 하드웨어와 상호작용하는 방식을 배웁니다. 운영체제의 시동 프로세스에 대해 배우고 Windows, Linux, Mac OS X 운영체제를 처음부터 설치하는 방법을 살펴봅니다. 이 모듈 마지막에는 퀵랩스(Qwiklabs) 환경을 통해 Windows 및 Linux 운영체제와 직접 상호작용해 봅니다.

네트워킹

이 강좌의 4주차에는 컴퓨터 네트워킹에 대해 배웁니다. 인터넷의 역사와 ‘웹’이 실제로 무엇인지를 살펴보겠습니다. 또한 인터넷 개인 정보 보호, 보안, 인터넷의 미래에 대해서도 논의합니다. 오늘날에도 인터넷에 한계가 있는 이유를 이해하게 됩니다. 이 모듈을 마치면 인터넷이 어떻게 작동하는지 이해하고 인터넷이 세상에 미친 긍정적인 영향과 부정적인 영향을 모두 인식하게 됩니다.

소프트웨어

이 강좌의 다섯 번째 주에는 컴퓨터 소프트웨어에 대해 배웁니다. 실제로 소프트웨어가 무엇인지와 IT 지원 전문가로서 접할 수 있는 다양한 유형의 소프트웨어에 대해 알아봅니다. 또한 소프트웨어를 관리하는 방법과 '추상화' 개념을 다시 살펴볼 것입니다. 이 모듈을 마치면 Qwiklabs 환경을 사용하여 Windows 및 Linux 운영체제에서 소프트웨어를 설치, 업데이트하고 제거할 수 있습니다.

문제 해결

이제 강좌의 마지막 주 학습을 시작합니다. 마지막 주에는 문제 해결 및 고객 지원의 중요성을 알아봅니다. 헬프 데스크나 데스크톱 지원 직무에서 직면할 수 있는 몇 가지 실제 시나리오를 살펴보겠습니다. 기술 직무에서 사용자와 공감하는 것이 왜 매우 중요한지 배웁니다. 마지막으로 문서 작성이 IT 직무에 중요한 이유를 알아보겠습니다. 이 모듈을 마치면 소프트 스킬 활용 및 문서 작성을 통해 다른 사람들과 소통할 수 있습니다.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

처음부터 컴퓨터를 조립하는 법을 가르쳐 IT 지원 엔트리 레벨을 위한 기초를 제공합니다

바이너리 시스템을 이해하는 데 중점을 두어 컴퓨터와 소프트웨어의 핵심 개념을 소개합니다

다양한 운영체제의 설치와 구성 방법을 안내하여 현대 컴퓨팅을 위한 실질적인 기술을 가르칩니다

인터넷의 작동과 영향에 대한 개요를 제공하여 디지털 세계의 기반에 대한 이해를 심화시킵니다

애플리케이션 개발의 기본 원리를 소개하여 소프트웨어의 작동 방식에 대한 통찰력을 제공합니다

고객 지원과 문제 해결에 대한 실습적인 접근 방식을 통해 현장 기술 지원 기술을 개발합니다

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in 기술 지원 기초 with these activities:

사용자 인터페이스 설계에 대한 튜토리얼 구경하기

Show steps

사용자 인터페이스 설계의 기본을 이해하고 이를 IT 지원 역할에 적용하는 데 도움이 됩니다.

Browse courses on UX

Show steps

사용자 인터페이스 설계 기본에 대한 튜토리얼 찾기
튜토리얼 시청하기
튜토리얼에서 배운 내용 요약하기

Show all one activities

Career center

Learners who complete 기술 지원 기초 will develop knowledge and skills that may be useful to these careers:

Desktop Support Technician

A Desktop Support Technician provides technical support to computer users in an organization. They resolve hardware and software issues, install and maintain software, and provide training and documentation. This course can help build a foundation for a career as a Desktop Support Technician by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Desktop Support Technician

Help Desk Technician

A Help Desk Technician provides technical support to computer users over the phone, email, or chat. They resolve hardware and software issues, reset passwords, and provide training and documentation. This course can help build a foundation for a career as a Help Desk Technician by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Help Desk Technician

Computer Support Specialist

A Computer Support Specialist provides technical support to computer users in an organization. They resolve hardware and software issues, install and maintain software, and provide training and documentation. This course can help build a foundation for a career as a Computer Support Specialist by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Computer Support Specialist

IT Support Analyst

An IT Support Analyst provides technical support to computer users in an organization. They resolve hardware and software issues, install and maintain software, and provide training and documentation. This course can help build a foundation for a career as an IT Support Analyst by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for IT Support Analyst

Computer Repair Technician

A Computer Repair Technician repairs and maintains computers. They diagnose hardware and software problems, and replace or repair damaged components. This course can help build a foundation for a career as a Computer Repair Technician by providing an overview of computer hardware and software. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Computer Repair Technician

Network Administrator

A Network Administrator is responsible for the design, implementation, and maintenance of computer networks. They ensure that networks are secure, reliable, and efficient. This course can help build a foundation for a career as a Network Administrator by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Network Administrator

Information Technology Specialist

An Information Technology Specialist provides technical support to computer users in an organization. They resolve hardware and software issues, install and maintain software, and provide training and documentation. This course can help build a foundation for a career as an Information Technology Specialist by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Information Technology Specialist

Field Service Technician

A Field Service Technician provides technical support to computer users in the field. They resolve hardware and software issues, install and maintain software, and provide training and documentation. This course can help build a foundation for a career as a Field Service Technician by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Field Service Technician

IT Security Analyst

An IT Security Analyst is responsible for the security of computer networks and systems. They identify and mitigate security risks, and implement security measures. This course can help build a foundation for a career as an IT Security Analyst by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for IT Security Analyst

Database Administrator

A Database Administrator is responsible for the design, implementation, and maintenance of databases. They ensure that databases are secure, reliable, and efficient. This course can help build a foundation for a career as a Database Administrator by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Database Administrator

Technical Writer

A Technical Writer creates user manuals, technical documentation, and other written materials. They explain complex technical information in a clear and concise manner. This course can help build a foundation for a career as a Technical Writer by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Technical Writer

Software Engineer

A Software Engineer designs, develops, and maintains software applications. They work with users to gather requirements, and design and implement software solutions. This course can help build a foundation for a career as a Software Engineer by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Software Engineer

Web Developer

A Web Developer designs, develops, and maintains websites. They work with users to gather requirements, and design and implement website solutions. This course can help build a foundation for a career as a Web Developer by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Web Developer

Chief Information Officer (CIO)

A Chief Information Officer (CIO) is responsible for the overall management of an organization's IT infrastructure and strategy. They develop and implement IT strategies, and manage IT staff and budgets. This course can help build a foundation for a career as a CIO by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for Chief Information Officer (CIO)

IT Manager

An IT Manager is responsible for the overall management of an organization's IT infrastructure. They develop and implement IT strategies, and manage IT staff and budgets. This course can help build a foundation for a career as an IT Manager by providing an overview of computer hardware, software, and networking. The course also covers problem-solving and customer service skills, which are essential for success in this role.

See salaries and explore the career path for IT Manager

기술 지원 기초

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

Share

Similar courses