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Global Impact
Cross-Cultural Management
Tina Girndt-Clougherty
Tina Girndt-Clougherty
With globalization, multiculturalism is on the rise. Managers need to lead a workforce composed of individuals from diverse cultural backgrounds. Managers need to negotiate and cooperate with organizations from diverse cultures; they need to know about the effects that diverse cultures can have on business practices. This course introduces the fundamentals of multicultural management by describing the impact of culture on interpersonal processes in organizations, discussing how culture shapes communication, leadership, negotiation, and teamwork.
Read more
With globalization, multiculturalism is on the rise. Managers need to lead a workforce composed of individuals from diverse cultural backgrounds. Managers need to negotiate and cooperate with organizations from diverse cultures; they need to know about the effects that diverse cultures can have on business practices. This course introduces the fundamentals of multicultural management by describing the impact of culture on interpersonal processes in organizations, discussing how culture shapes communication, leadership, negotiation, and teamwork.
Read more
With globalization, multiculturalism is on the rise. Managers need to lead a workforce composed of individuals from diverse cultural backgrounds. Managers need to negotiate and cooperate with organizations from diverse cultures; they need to know about the effects that diverse cultures can have on business practices. This course introduces the fundamentals of multicultural management by describing the impact of culture on interpersonal processes in organizations, discussing how culture shapes communication, leadership, negotiation, and teamwork.
Upon successful completion of this course, you will be able to:
- understand how national cultures affect managerial activities such as communication, teamwork, negotiation, and leadership,
- detect cultural differences and how to prevent & solve misunderstandings,
- compare the culture of two countries using an instrument labeled “The Culture Map”,
- improve your cross-cultural sensitivity, and
- develop skills to diagnose cross-cultural issues and to come to a compromise.
Register for this course and see more details by visiting:
OpenCourser.com/course/rp89nx/global
What's inside
Syllabus
Course Introduction and Module 1: Communication Across Cultures
In this module, you will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course. This module also explores how cultures differ in all aspects of communication so that you know how to interpret cross-cultural behavior correctly and can solve cultural misunderstandings.
Read more
Syllabus
Course Introduction and Module 1: Communication Across Cultures
In this module, you will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course. This module also explores how cultures differ in all aspects of communication so that you know how to interpret cross-cultural behavior correctly and can solve cultural misunderstandings.
Read more
Module 2: Team Diversity
This module explores how diversity affects social processes and the work in teams and how managers can utilize the insights to form optimal teams.
Module 3: Negotiation Across Cultures
This module explores the ways cultures differ in their negotiation styles so that one can research negotiators' individual styles in the beginning of a negotiation and adjust your own negotiation behavior.
Module 4: Leadership Across Cultures
This module explores the ways leaders and team members can differ across cultures so that one can adjust and solve cultural misunderstandings.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Introduces fundamentals of multicultural management, discussing the impact of culture on interpersonal processes in organizations
Develops skills to diagnose cross-cultural issues and reach compromises
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Global Impact: Cross-Cultural Management with these
activities:
Review key terms and concepts from Hofstede's cultural dimensions
Show steps
Familiarize yourself with the foundational concepts of cultural dimensions before diving into the course materials.
Browse courses on
Cultural Dimensions
Show steps
-
Watch a video tutorial explaining Hofstede's cultural dimensions.
-
Read an article or blog post that provides a summary of the key terms and concepts.
Attend a cultural exchange event or workshop
Show steps
Immerse yourself in different cultures and engage with individuals from diverse backgrounds.
Browse courses on
Cultural Exchange
Show steps
-
Search for cultural exchange events or workshops in your area.
-
Attend the event and participate in the activities.
-
Step outside of your comfort zone and engage with people from different cultures.
Volunteer in a cross-cultural organization or community
Show steps
Gain practical experience and develop empathy by working with individuals from different backgrounds.
Show steps
-
Identify cross-cultural organizations or communities in your area.
-
Contact the organization and inquire about volunteer opportunities.
-
Commit to a regular volunteering schedule.
-
Engage with the community and learn about their culture and perspectives.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Read 'The Culture Map' by Erin Meyer
Show steps
Gain insights into cultural differences and communication styles by exploring case studies and examples.
View
Penguin Readers Level 4: No Rules Rules (ELT...
on Amazon
Show steps
-
Read the introduction and first chapter of the book.
-
Choose a specific cultural dimension and read the corresponding chapter.
-
Reflect on how the concepts apply to your own cultural experiences.
Discuss cultural misunderstandings in the workplace
Show steps
Share and learn from experiences and insights on cultural misunderstandings to enhance your understanding.
Browse courses on
Workplace Communication
Show steps
-
Find a study partner or group.
-
Identify common cultural misunderstandings that arise in the workplace.
-
Discuss strategies for preventing and resolving these misunderstandings.
Complete exercises on intercultural negotiation strategies
Show steps
Sharpen your negotiation skills by practicing with scenarios that involve cultural differences.
Browse courses on
Negotiation Strategies
Show steps
-
Find online exercises or simulations that focus on intercultural negotiation.
-
Complete the exercises and review your results.
-
Reflect on the challenges and opportunities of negotiating across cultures.
Create a presentation on cultural sensitivity in the workplace
Show steps
Develop a deep understanding of cultural sensitivity and create a resource for sharing your knowledge.
Browse courses on
Cultural Sensitivity
Show steps
-
Research best practices for cultural sensitivity in the workplace.
-
Gather case studies or examples of effective cross-cultural communication.
-
Organize your content into a logical and visually engaging presentation.
-
Practice delivering your presentation to receive feedback.
Develop a cross-cultural communication plan for a global team
Show steps
Apply your knowledge to a real-world scenario by creating a plan to enhance communication within a diverse team.
Browse courses on
Cross-Cultural Communication
Show steps
-
Identify the different cultural backgrounds represented in the team.
-
Research the communication styles and norms of each culture.
-
Develop a communication plan that addresses the challenges and opportunities of cultural diversity.
-
Implement the plan and monitor its effectiveness.
Review key terms and concepts from Hofstede's cultural dimensions
Show steps
Familiarize yourself with the foundational concepts of cultural dimensions before diving into the course materials.
Browse courses on
Cultural Dimensions
Show steps
Show steps
Show steps
- Watch a video tutorial explaining Hofstede's cultural dimensions.
- Read an article or blog post that provides a summary of the key terms and concepts.
Attend a cultural exchange event or workshop
Show steps
Immerse yourself in different cultures and engage with individuals from diverse backgrounds.
Browse courses on
Cultural Exchange
Show steps
Show steps
Show steps
- Search for cultural exchange events or workshops in your area.
- Attend the event and participate in the activities.
- Step outside of your comfort zone and engage with people from different cultures.
Volunteer in a cross-cultural organization or community
Show steps
Gain practical experience and develop empathy by working with individuals from different backgrounds.
Show steps
Show steps
Show steps
- Identify cross-cultural organizations or communities in your area.
- Contact the organization and inquire about volunteer opportunities.
- Commit to a regular volunteering schedule.
- Engage with the community and learn about their culture and perspectives.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Read 'The Culture Map' by Erin Meyer
Show steps
Gain insights into cultural differences and communication styles by exploring case studies and examples.
View
Penguin Readers Level 4: No Rules Rules (ELT...
on Amazon
Show steps
Show steps
Show steps
- Read the introduction and first chapter of the book.
- Choose a specific cultural dimension and read the corresponding chapter.
- Reflect on how the concepts apply to your own cultural experiences.
Discuss cultural misunderstandings in the workplace
Show steps
Share and learn from experiences and insights on cultural misunderstandings to enhance your understanding.
Browse courses on
Workplace Communication
Show steps
Show steps
Show steps
- Find a study partner or group.
- Identify common cultural misunderstandings that arise in the workplace.
- Discuss strategies for preventing and resolving these misunderstandings.
Complete exercises on intercultural negotiation strategies
Show steps
Sharpen your negotiation skills by practicing with scenarios that involve cultural differences.
Browse courses on
Negotiation Strategies
Show steps
Show steps
Show steps
- Find online exercises or simulations that focus on intercultural negotiation.
- Complete the exercises and review your results.
- Reflect on the challenges and opportunities of negotiating across cultures.
Create a presentation on cultural sensitivity in the workplace
Show steps
Develop a deep understanding of cultural sensitivity and create a resource for sharing your knowledge.
Browse courses on
Cultural Sensitivity
Show steps
Show steps
Show steps
- Research best practices for cultural sensitivity in the workplace.
- Gather case studies or examples of effective cross-cultural communication.
- Organize your content into a logical and visually engaging presentation.
- Practice delivering your presentation to receive feedback.
Develop a cross-cultural communication plan for a global team
Show steps
Apply your knowledge to a real-world scenario by creating a plan to enhance communication within a diverse team.
Browse courses on
Cross-Cultural Communication
Show steps
Show steps
Show steps
- Identify the different cultural backgrounds represented in the team.
- Research the communication styles and norms of each culture.
- Develop a communication plan that addresses the challenges and opportunities of cultural diversity.
- Implement the plan and monitor its effectiveness.
Career center
Learners who complete Global Impact: Cross-Cultural Management will develop knowledge and skills
that may be useful to these careers:
Global Human Resources Manager
Global Human Resources Manager
A Global Human Resources Manager is responsible for managing human resources functions across multiple countries. This course can provide Global Human Resources Managers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact employee relations, recruitment, and training and development. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Global Human Resources Managers build the skills they need to succeed in their role.
Diplomat
Diplomat
A Diplomat represents their country's interests in foreign countries. This course can provide Diplomats with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact diplomacy and international relations. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Diplomats build the skills they need to succeed in their role.
Global Supply Chain Manager
Global Supply Chain Manager
A Global Supply Chain Manager is responsible for managing the flow of goods and services across borders. This course can provide Global Supply Chain Managers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact supply chain management. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Global Supply Chain Managers build the skills they need to succeed in their role.
International Lawyer
International Lawyer
An International Lawyer practices law across borders. This course can provide International Lawyers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact legal systems and practices. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help International Lawyers build the skills they need to succeed in their role.
Diversity and Inclusion Manager
Diversity and Inclusion Manager
A Diversity and Inclusion Manager is responsible for creating and implementing programs that promote diversity and inclusion within an organization. This course can provide Diversity and Inclusion Managers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact employee relations and organizational culture. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Diversity and Inclusion Managers build the skills they need to succeed in their role.
International Business Consultant
International Business Consultant
An International Business Consultant provides organizations with expertise in global business practices and helps them develop strategies for entering or expanding into international markets. This course can provide International Business Consultants with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact business practices around the world. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help International Business Consultants build the skills they need to succeed in their role.
Cross-Cultural Trainer
Cross-Cultural Trainer
A Cross-Cultural Trainer helps individuals and organizations understand and adapt to different cultures. This course can provide Cross-Cultural Trainers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact communication, teamwork, negotiation, and leadership. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Cross-Cultural Trainers build the skills they need to succeed in their role.
Multicultural Educator
Multicultural Educator
A Multicultural Educator teaches about different cultures and their impact on society. This course can provide Multicultural Educators with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact teaching and learning. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Multicultural Educators build the skills they need to succeed in their role.
International Development Manager
International Development Manager
An International Development Manager is responsible for managing development projects in developing countries. This course can provide International Development Managers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact project planning, implementation, and evaluation. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help International Development Managers build the skills they need to succeed in their role.
Intercultural Communication Specialist
Intercultural Communication Specialist
An Intercultural Communication Specialist helps organizations communicate effectively across cultures. This course can provide Intercultural Communication Specialists with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact communication. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Intercultural Communication Specialists build the skills they need to succeed in their role.
International Project Manager
International Project Manager
An International Project Manager is responsible for managing projects across borders. This course can provide International Project Managers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact project planning, implementation, and evaluation. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help International Project Managers build the skills they need to succeed in their role.
Multicultural Marketing Manager
Multicultural Marketing Manager
A Multicultural Marketing Manager is responsible for developing and executing marketing campaigns that are tailored to specific cultural groups. This course can provide Multicultural Marketing Managers with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact consumer behavior. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Multicultural Marketing Managers build the skills they need to succeed in their role.
Foreign Correspondent
Foreign Correspondent
A Foreign Correspondent reports on news and events from foreign countries. This course can provide Foreign Correspondents with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact news reporting. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Foreign Correspondents build the skills they need to succeed in their role.
Multilingual Customer Service Representative
Multilingual Customer Service Representative
A Multilingual Customer Service Representative provides customer service in multiple languages. This course can provide Multilingual Customer Service Representatives with a foundation in cross-cultural management, which is essential for understanding the cultural differences that can impact customer service interactions. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Multilingual Customer Service Representatives build the skills they need to succeed in their role.
Anthropologist
Anthropologist
An Anthropologist studies human societies and cultures. This course may be useful for Anthropologists who are interested in learning about the impact of culture on human behavior. The course covers topics such as communication across cultures, team diversity, negotiation across cultures, and leadership across cultures, which can help Anthropologists build a foundation in cross-cultural management.
For more career information including salaries, visit:
OpenCourser.com/course/rp89nx/global
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Global Impact: Cross-Cultural Management.
The author provides insights into the cultural differences among countries, using a framework that analyzes communication styles, relationships with colleagues, decision-making processes, and approaches to leadership.
Save
Is widely used as an introduction to the concept of cultural intelligence, which refers to the ability to adapt and interact effectively in different cultural contexts.
Provides a detailed exploration of cultural differences in 60 countries, offering insights into how these variations impact business practices and cross-cultural interactions.
Serves as a comprehensive collection of essays and articles on intercultural communication research and theory, offering a diverse range of perspectives and viewpoints.
Save
Focuses on the practical aspects of cross-cultural management, offering guidance on how to navigate cultural differences in business settings.
Offers a comprehensive overview of the global business environment, examining the impact of cultural, economic, and political factors on international business practices.
Save
Explores the challenges and opportunities of managing cultural diversity in the workplace, offering practical strategies for fostering inclusion and collaboration.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/rp89nx/global
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Level
Introductory
Via
Coursera
Institution
University of Illinois at Urbana-Champaign
Instructor
Tina Girndt-Clougherty
Language
English
Transcript
tiếng Việt
This course belongs to a
collection
called
Global Challenges in Business. It's comprised of six courses:
- Global Strategy I: How The Global Economy Works
- Global Impact: Multiculturalism
- Global Marketing: Building Iconic Brands
- Global Strategy II: Doing Business in The Global Economy
- Global Impact: Cross-Cultural Management (viewing)
- Global Marketing: Cultural Frameworks
Good to know
Introduces fundamentals of multicultural management, discussing the impact of culture on interpersonal processes in organizations
Develops skills to diagnose cross-cultural issues and reach compromises
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