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Associate Professor John Hopkins PhD

All the essentials you need to successfully lead teams working as part of a hybrid or remote or work model.

COVID-19 thrust many leaders into managing employees who were suddenly working from home full time, having been forced to make this transition quickly and without any training, and managing remote workers like this requires a very different skill set than face-to-face management.

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All the essentials you need to successfully lead teams working as part of a hybrid or remote or work model.

COVID-19 thrust many leaders into managing employees who were suddenly working from home full time, having been forced to make this transition quickly and without any training, and managing remote workers like this requires a very different skill set than face-to-face management.

As a result, many managers are now finding their roles more difficult than before, and making their employees lives more stressful as they struggle to adapt. For example, in a 2020 Harvard Business Review survey, around 40% of supervisors expressed 'low self-confidence' in their ability to manage workers remotely.

However, at a time when most countries are now starting to plan for life after COVID-19, many employees have expressed their desire to continue working from home, for at least some of the time.

This has resulted in a situation where many organisations have now found themselves managing what is called a 'hybrid' workforce, with some employees having returned to the office, whilst others continue working from home.

This course is specifically designed to build your self-confidence, and quickly equip you with the tools and techniques you need, for effectively managing hybrid and remote teams.

Course Learning Outcomes

* Identify the individual needs of employees,

* Clarify the roles, expectations, strategies, processes and communication protocols necessary for effectively managing hybrid and remote teams,

* Explore the current technologies that facilitate productive, and secure, hybrid and remote working.

Business Outcomes

* Increased productivity

* Happier and more engaged employees

* Better work culture

* Increased staff retention

* Reduced absenteeism 

* Improved ability to attract talent

Who is it for?

Managers, Supervisors and People and Culture Leaders, who quickly need to learn the essentials for effectively managing hybrid and remote work models.

Duration

This course is designed to give you an overview of all the essentials, for effectively managing hybrid and remote teams, in only 90 minutes. If you have more time to spare, it is also jam-packed with additional activities, exercises, resources and the latest articles, designed to help you gain deeper knowledge on this subject.

As with all our courses, once you sign up, you receive full lifetime access to this course and all its materials.

What you'll get

* Videos Tutorials

* Guided readings

* Specifically designed exercises

* Interviews with global experts

* Leading industry white papers

* Checklists

* Online quizzes

* Certificate of Completion

* 30-Day money back guarantee

Enroll now

What's inside

Learning objectives

  • How to effectively lead your team as part of a remote or hybrid work model
  • Clarify the roles, expectations, strategies, and communication protocols necessary for effectively managing hybrid and remote work models
  • Identify the individual needs of your team members
  • Explore the current technologies that facilitate productive, and secure, hybrid and remote working

Syllabus

At the end of this section students will know what to expect from the rest of the course.

Welcome to the course, many thanks for choosing WorkFLEX!

We start by discussing your facilitators background and passion for remote work research, the motivation for creating this course, and the aim to share our 7 years of knowledge and experiences with you, in just a couple of hours!

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Identify the individual needs of different remote workers,

In this lecture we discuss terms like flexible working, telecommuting and hybrid workforce, and draw on original WorkFLEX research to identify some of the current trends and practices.

Quiz 1 - Let's quickly check you're across all the basics, before we move on..

For hybrid or remote working to work well, managers must understand the specific wants and needs of their team members.

In this lesson, we have included an effective exercise you can run with your team members, which is guaranteed to help create a shared understanding of their individual needs.

Understanding Your Team - Empathy Mapping Exercise

An important first step in the development of a hybrid work plan is to consider the type of tasks that your team perform, and whether they work better remotely or in the office environment.

Activity - categorizing your team's work tasks

Managing employees when they are working remotely, requires very different thinking strategies and leadership compared to managing employees who are based full time in the office.

In this lesson we discuss a number of best practices that you can adopt, which will result in positive outcomes, for both yourself and your employees.

Get Ready for Hybrid and Remote with this GROW Model Exercise

For a lot of managers, it can be challenging to lead, inspire, and direct a team of workers, when everybody is physically distant from each other.

However, today's leaders need to able to lead, inspire and energize their teams, regardless of where they may be located, by setting clear goals and direction, and communicating them effectively.

This lesson covers a number of steps you can take, to ensure your leadership style translates successfully.

Pulse surveys are a simple and effective tool that enable you to quickly gaining employees' opinions and perceptions on subjects related to your work environment.

Whilst some people may not regard virtual meetings as a direct replacement for face-to-face, they can still deliver some extremely positive outcomes, and are set to play a big part in the way companies operate in the post-COVID future.

Follow our list of 12 best practices, to ensure that your virtual meetings always hit the mark!

When it comes to hybrid meetings, the most popular solution that is emerging is - 'one online, all online'

When managing team members who are working remotely, it is extremely important that you have a detailed and up-to-date remote work policy in place, to cover both them and your organization.

In this lecture, we invite a range of experts from around the world to answer the following question - “What one piece of advice would you give to somebody who is facing the challenge of managing a hybrid workforce for the first time?”

Hybrid and Remote Workplace Culture

In this lecture, we explore the challenges of creating the right kind of culture for your hybrid/remote workplace, by inviting a panel of global experts to answer the following question - "What is the No.1 tip you would give to managers who are attempting to improve work culture for their hybrid or remote teams?"

Hybrid and Remote Worker Wellbeing
The Importance of Health and Wellbeing When Working Remotely

In order to take a holistic approach, it's important to first establish the 8 dimensions of wellness, as the integration of physical, mental, and spiritual well-being.

One of the most important tips for anybody working remotely, is to always make a work schedule, and treat it as a priority.

Burnout is a state of emotional, physical, and mental exhaustion, resulting from chronic workplace stress which has not been managed successfully.

In this lecture we will explore what burnout happens and recommend some steps you can take to avoid it.

In this lecture we are going to discuss the importance of relaxation, and why all remote workers should make time for it, as part of their everyday routine.

Explore the current technologies that facilitate productive, and secure, remote working.
The Role of Technologies in Hybrid and Remote Work Models

After completing this lecture, students will have a better understanding of the current technologies that facilitate productive, and secure, remote working.

See how much you have learned!

Thank you so much for choosing WorkFLEX, and joining us on this course, now it's time to see how much you've learned!

Managing Hybrid and Remote Teams - Final Quiz
BONUS SECTION

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Provides tools and techniques to effectively manage hybrid and remote teams, which is essential for modern leadership roles
Explores technologies that facilitate productive and secure hybrid and remote working, which is crucial for maintaining operational efficiency
Includes exercises to help create a shared understanding of team members' individual needs, which is valuable for fostering a positive work environment
Discusses the importance of having a detailed and up-to-date remote work policy, which is necessary for compliance and clarity
Features interviews with global experts offering advice on managing hybrid workforces, which provides diverse perspectives
Includes a section on hybrid and remote worker wellbeing, which is important for promoting a healthy and sustainable work environment

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Managing Hybrid and Remote Teams with these activities:
Review Leadership Styles
Refresh your understanding of different leadership styles to better adapt your approach to managing remote and hybrid teams.
Browse courses on Leadership Styles
Show steps
  • Research different leadership styles such as transformational, servant, and autocratic.
  • Reflect on which styles you naturally gravitate towards.
  • Consider how each style might be effective or ineffective in a remote setting.
Read 'Remote: Office Not Required'
Gain insights into the benefits and challenges of remote work from experienced remote team leaders.
View Remote on Amazon
Show steps
  • Obtain a copy of 'Remote: Office Not Required'.
  • Read the book, taking notes on key concepts and strategies.
  • Reflect on how these strategies can be applied to your own team.
Develop a Remote Work Policy
Create a comprehensive remote work policy to ensure clarity and consistency in managing remote team members.
Show steps
  • Research existing remote work policies from other companies.
  • Outline key areas to be covered in your policy, such as communication, security, and performance expectations.
  • Draft the policy, seeking input from team members and HR.
  • Finalize and distribute the policy to all team members.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a Communication Guide
Develop a guide to improve communication within your remote team, addressing different communication channels and best practices.
Show steps
  • Identify the communication channels used by your team (e.g., Slack, email, video conferencing).
  • Define guidelines for using each channel effectively.
  • Include tips for clear and concise communication.
  • Share the guide with your team and solicit feedback.
Read 'The Long-Distance Leader'
Learn specific strategies for leading remote teams effectively, focusing on communication and trust-building.
Show steps
  • Acquire a copy of 'The Long-Distance Leader'.
  • Read the book, highlighting key takeaways and actionable advice.
  • Reflect on how to implement these strategies in your leadership approach.
Participate in a Remote Management Discussion Group
Share experiences and learn from other managers who are leading remote or hybrid teams.
Show steps
  • Find a relevant online forum or community for remote management.
  • Actively participate in discussions, sharing your challenges and successes.
  • Learn from the experiences of other managers.
Design a Remote Team Onboarding Process
Develop a structured onboarding process specifically designed for new remote team members.
Show steps
  • Outline the key stages of the onboarding process.
  • Create a checklist of tasks to be completed during each stage.
  • Develop resources and materials to support new team members.
  • Implement the onboarding process and gather feedback for improvement.

Career center

Learners who complete Managing Hybrid and Remote Teams will develop knowledge and skills that may be useful to these careers:
Team Lead
A Team Lead is responsible for guiding and supporting a team to achieve its goals, often focusing on team dynamics and productivity. This course is directly relevant for any Team Lead, especially those who manage teams with hybrid or remote work arrangements -- a common practice in today's workplace. The course helps to build skills in identifying the individual needs of team members, a crucial aspect of effective team leadership. Additionally, the course provides methods for establishing clear roles, expectations, and communication protocols, essential for keeping remote and hybrid teams on task. Team leads may find the course's pulse surveys and virtual meeting best practices helpful.
Project Manager
A Project Manager oversees specific projects, ensuring they are completed on time and within budget, while managing team members and stakeholders. The course on managing hybrid and remote teams helps Project Managers adapt to the modern work environment where remote work is commonplace. The course’s emphasis on clarifying roles, expectations, and communication protocols directly addresses the challenges faced by Project Managers in coordinating remote and hybrid teams. The technology component of the curriculum is also helpful in selecting tools that facilitate secure and productive remote work.
Organizational Development Specialist
An Organizational Development Specialist works to improve the overall effectiveness of organizations through strategies that enhance structures, practices, and employee engagement. For a specialist tasked with adapting to the demands of remote or hybrid work, this course is directly applicable. The course's emphasis on clarifying roles, processes, and communication protocols is helpful for any Organizational Development Specialist seeking to create effective work environments in the modern workplace. This course can be especially relevant in helping to develop a healthy work culture among hybrid and remote teams.
Human Resources Manager
A Human Resources Manager is responsible for overseeing all aspects of employee management, from recruitment to training, to creating policies. This course is helpful for any Human Resource Manager developing policies and guidelines for hybrid and remote work arrangements. The course covers important topics such as identifying individual employee needs, which human resources professionals must take into consideration when crafting remote work policies. HR managers can lean on the course's content on improving work culture and employee well-being, which are critical for maintaining a healthy and productive remote or hybrid team.
Remote Work Consultant
A Remote Work Consultant advises organizations on how to adopt and manage effective remote work strategies, processes, and technologies. This course helps build a foundation for those who wish to become a remote work consultant. The course's content on strategy, communication, and tools can be directly applied by Remote Work Consultants when developing recommendations for their clients. The course may give consultants a stronger toolkit for evaluating the needs of various team members and departments when implementing a remote or hybrid strategy.
Management Consultant
A Management Consultant works with businesses to improve their overall performance and efficiency, often focusing on strategic planning and organizational development. This course directly fits into the consultant's toolkit for understanding and advising clients on the implementation and management of remote work. The course’s coverage of communication, strategy, and technology can be directly translated into recommendations for clients. Management Consultants can use the course content to help their clients address modern work challenges, such as establishing policies and managing culture with hybrid or remote teams.
Project Coordinator
A Project Coordinator assists the Project Manager with the planning, execution, and monitoring of projects. Project managers working on teams with hybrid or remote staffing may benefit from the content in this course. The course gives project coordinators useful information on establishing roles expectations and communication protocols, which are necessary for effectively coordinating remote teams. This course can help a project coordinator with the tools and techniques needed to ensure all project team members are aligned and their individual needs are met.
Training and Development Specialist
A Training and Development Specialist focuses on improving employee skills and performance through various training programs. This course is useful for Training and Development Specialists tasked with developing training programs for managers of hybrid or remote teams. The course's focus on providing tools and techniques for effectively managing remote teams can be directly incorporated into training sessions for managers. The material on establishing roles, expectations, and communication protocols helps build a foundation for any training module based around remote or hybrid work. The course may be used as a resource to complement in-house training.
Training Coordinator
A Training Coordinator supports the development and delivery of training programs within an organization. This course has relevant content for a coordinator who is helping to build training programs for remote and hybrid teams. The course's focus on strategies for managing remote employees may help the training coordinator understand what knowledge is required of managers. The course can be a valuable resource for creating supplemental materials, as well.
Business Analyst
As a Business Analyst, one gathers, documents, and analyzes data about business practices and processes. This course helps business analysts understand how remote work affects processes, and is useful for improving business operations. The course's emphasis on identifying individual employee needs and optimizing communication may help a Business Analyst find ways to improve the hybrid environment. This knowledge is valuable for a Business Analyst who is tasked with evaluating the impact of remote or hybrid work on productivity and employee engagement.
Operations Manager
Operations Managers oversee the day-to-day functioning of an organization, ensuring efficient processes and productivity. This course may be useful for Operations Managers who are tasked with adapting their procedures for hybrid or remote work environments. The course's content on establishing strategies, processes, and communication protocols directly supports the role of the operations manager in creating efficient workflows for remote and hybrid teams. The course can help Operations Managers understand how to ensure that hybrid and remote work models benefit all employees, while maintaining the company's productivity.
Virtual Team Facilitator
A Virtual Team Facilitator leads and guides virtual teams to achieve their goals, ensuring effective communication and collaboration. This course may be helpful for improving strategies, communication skills and methods for a facilitator. The course's main benefit to facilitators is in its emphasis on communication protocols and strategies, which are vital for running effective virtual team sessions. The course’s practical exercises, such as the empathy mapping exercise, can directly help virtual team facilitators connect better with team members.
Change Management Specialist
A Change Management Specialist helps organizations manage and adapt to changes in processes, technologies, or organizational strategies. With the move towards hybrid and remote work, this course may be useful for a change management specialist. This course provides valuable insight into the strategies, processes, and communication protocols necessary for managing hybrid and remote teams. The course may be helpful for change management specialists when developing plans and procedures that encourage employee buy-in for new ways of working.
Recruitment Manager
A Recruitment Manager is in charge of developing strategies, and overseeing the process of bringing talent into an organization. This course may be useful for Recruitment Managers who are tasked with finding talent in a hybrid or remote work environment. The course addresses how to manage remote teams, which helps recruitment managers understand the culture and employee experience. The course's discussion around technologies useful for remote work practices, may improve a recruitment manager's ability to attract and recruit top talent.
Talent Acquisition Specialist
A Talent Acquisition Specialist focuses on finding and recruiting qualified candidates for job openings within an organization. This course is applicable to talent acquisition who are tasked with sourcing talent in a remote landscape. The course addresses how to manage remote teams, which is helpful for talent acquisition specialists who want to emphasize that they are recruiting for a healthy workplace. This course may help a talent acquisition specialist improve their ability to recruit top talent by understanding the needs of the modern worker.

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing Hybrid and Remote Teams.
Provides a practical guide to building and managing remote teams. It challenges conventional wisdom about office work and offers actionable strategies for creating a successful remote work environment. It is especially useful for understanding the mindset shift required for effective remote leadership. This book offers a comprehensive overview of the tools, strategies, and best practices for building and managing a successful remote team.
Focuses specifically on the skills and strategies needed to lead remote teams effectively. It provides practical advice on communication, trust-building, and performance management in a remote environment. It valuable resource for managers looking to improve their remote leadership skills. This book is commonly used as a reference by industry professionals.

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