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Abdul Maulud

Updated 2021 : Added SAP new Advance Returns solution to lecture.

Unlike all other SAP courses that only covers the technical aspect of a module, this course actually covers how a particular process is to be implemented in SAP seeing it end to end. It covers both the "How & Why" of the process in order provide the student with a "DeepDive" knowledge session on the given subject.  

Read more

Updated 2021 : Added SAP new Advance Returns solution to lecture.

Unlike all other SAP courses that only covers the technical aspect of a module, this course actually covers how a particular process is to be implemented in SAP seeing it end to end. It covers both the "How & Why" of the process in order provide the student with a "DeepDive" knowledge session on the given subject.  

Based on the knowledge of a SAP veteran with over 15 years of SAP consulting experience, student who take this course will be able to understand and discuss the pain points of this process in order to implement the SAP Best Practice solution.  

The course will cover the following topics : 

  • A deepdive into the Return Sales Order process and when it is used. 

  • Why businesses use such a process, and its advantages 

  • The considerations and pain points when using the process

  • How to address these pain points in SAP in order to design the best possible solution 

  • An End to End SAP demonstration of the process in SAP. What to look for and how it works.

  • All the SAP configuration and master data setting required to make the process work in SAP

  • Check list of all of the points covered in the course. This makes a great "cheatsheet" at work to ensure that all pain points have been covered.  

  • Use SAP Best Practice in implementing the solution

SAP®, SAP® Best Practices  and ASAP are the trademark(s) or registered trademark(s) of SAP SE in Germany and in several other countries.

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What's inside

Learning objectives

  • Explain the end to end business process for "return sales"
  • Explain the benefit of the business process "return sales"
  • Use and implement the sap process "return sales"

Syllabus

Understand the process of "Sales Order Return"
Introduction to the DeepDive Series
Introduction to the Process - Return Sales Order
SAP's S/4 HANA & ECC roadmap
Read more
Understand the process of "Return Sales Order" as used in Order Managment
Business Process Overview
Business Process - Points for Consideration
Advance Return with S/4 HANA
Understand the process of "Return Sales Order" as used in SD
SAP DeepDive - Importance of "Reason for Return"
SAP Process Consideration
SAP DeepDive - Using Blocks and Approval Process
SAP DeepDive - Return Logistic Consideration
SAP DeepDive - When to create the Delivery? Summary
SAP DeepDive - Credit Memo Considerations
Understand the configuration of "Return Sales Order" as used in Order Managment
SAP Configuration Part One
SAP DeepDive - Using the Copy Control
SAP Demonstration - Part One
SAP DeepDive - Enhancements for the Return Process
Advance SAP Return in S/4 HANA
Advance Return - Demo
Advance Return - Configuration
CheckList & Review - Part One
CheckList & Review Part 2
Closing and Feedback

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Covers the 'how and why' of implementing a specific process in SAP, providing a deep dive into the subject matter, which is valuable for practical application
Based on the knowledge of an SAP veteran with 15 years of consulting experience, which can help students understand and address pain points in implementing SAP Best Practices
Includes a checklist of points covered, serving as a cheat sheet to ensure all pain points are addressed, which is useful for on-the-job reference
Demonstrates an end-to-end SAP process, including configuration and master data settings, which is essential for understanding how the process works in SAP
Focuses on SAP Best Practices for implementing the solution, which is a standard approach in the SAP consulting world
Updated in 2021 to include SAP's new Advance Returns solution, but it is important to verify if this solution is still current with the latest SAP updates

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in SAP DeepDive - Return SD Order using SAP Best Practice with these activities:
Review SD Order Basics
Reinforce foundational knowledge of standard Sales and Distribution (SD) order processing in SAP to better understand the nuances of the return order process.
Browse courses on Sales and Distribution
Show steps
  • Review the standard sales order process flow in SAP.
  • Identify key master data elements involved in sales orders.
  • Familiarize yourself with common transaction codes related to sales order creation and management.
Read 'Sales and Distribution with SAP S/4HANA'
Gain a broader understanding of the SD module within SAP S/4HANA, providing context for the specific return order process.
Show steps
  • Read the chapters related to sales order processing and delivery management.
  • Take notes on key concepts and configurations.
  • Relate the information to the course content on return sales orders.
Practice Return Order Creation in a Sandbox
Solidify your understanding of the return order process by practicing its execution in a safe, non-production SAP environment.
Show steps
  • Access an SAP sandbox or test system.
  • Create several return sales orders with varying reasons for return.
  • Process the return delivery and credit memo for each order.
  • Analyze the impact of different configurations on the process flow.
Three other activities
Expand to see all activities and additional details
Show all six activities
Read 'Configuring Sales and Distribution in SAP ERP'
Gain a deeper understanding of the configuration options available for return sales orders and how they impact the process flow.
Show steps
  • Focus on the chapters related to sales document types and copy control.
  • Identify the configuration settings that are specific to return sales orders.
  • Experiment with different configuration settings in a sandbox environment.
Document Return Order Scenarios
Deepen your understanding by creating documentation that outlines different scenarios for using return sales orders.
Show steps
  • Identify three distinct business scenarios where a return sales order would be necessary.
  • Document the steps involved in processing the return for each scenario.
  • Include relevant screenshots and configuration details.
Design a Return Order Process Improvement
Apply your knowledge to propose improvements to a hypothetical or real-world return order process.
Show steps
  • Identify a specific pain point or inefficiency in a return order process.
  • Research potential solutions using SAP Best Practices and other resources.
  • Design a proposed solution that addresses the identified pain point.
  • Document the proposed solution, including configuration changes and process flow diagrams.

Career center

Learners who complete SAP DeepDive - Return SD Order using SAP Best Practice will develop knowledge and skills that may be useful to these careers:
SAP Consultant
A SAP consultant helps organizations implement and optimize their SAP systems, and this course is particularly useful for those working with sales and distribution. This course provides a deep understanding of the return sales order process, including why it's used and how to configure it within SAP. A SAP consultant should be proficient in the end-to-end process, including the considerations and pain points associated with it. If you aspire to be a SAP consultant this course provides hands on knowledge on implementing best practices, and will prepare you to discuss and handle real world challenges.
SAP Functional Analyst
A SAP functional analyst is responsible for understanding business requirements and translating them into SAP system configurations. This course will help any aspiring SAP functional analyst gain a deep understanding of the return sales order process, and how to configure it within the SAP system. This course focuses on the practical application of SAP in a given business process. It also covers the use of SAP best practices, ensuring that the system configuration is effective and efficient. Given the course's focus on practical application, it is helpful for a functional analyst.
SAP Implementation Specialist
An SAP implementation specialist is responsible for the practical deployment of SAP solutions, and this course provides detailed knowledge of a specific sales process. The course focuses on how to implement the return sales order process in SAP, covering everything from configuration to end-to-end demonstrations. An SAP implementation specialist also needs to understand how to address pain points and use SAP best practices, all of which are covered in this course. The course's focus on practical implementation makes it ideal for an SAP implementation specialist.
Business Process Analyst
A business process analyst examines and improves business processes, and this course directly addresses a key process within sales and distribution. The course’s detailed exploration of the return sales order process, including its purpose and practical implementation, is highly valuable to a Business Process Analyst. Knowing the how and why of this functionality, along with business considerations and SAP’s best practices helps a business process analyst propose effective solutions. Those particularly interested in process optimization within an SAP environment will find this course to be particularly useful.
Enterprise Resource Planning Consultant
An enterprise resource planning consultant helps businesses implement and manage ERP systems, such as SAP, and this course provides deep knowledge of a core process. This course covers the return sales order process from end-to-end, including why it is needed and how to use SAP to support it. An enterprise resource planning consultant may use this course to help them understand how to implement best practices within a client's business. Gaining an understanding of this core process is essential for enterprise resource planning consultants.
Solutions Architect
A solutions architect designs and oversees the implementation of IT solutions, and this course gives practical insight into a key business process. This course's deep dive into the SAP return sales order process provides a solid knowledge base for a solutions architect who is focused on SAP. Understanding the 'how and why' of this process, including configuration and best practices, enables a solutions architect to design effective and tailored SAP solutions. This course also helps address the pain points involved in designing and implementing solutions for clients.
SAP Trainer
A SAP trainer educates users on how to use the SAP system effectively, and this course provides detailed, hands on knowledge on core business processes. This course gives the perspective of a SAP veteran who has experience in using this process through the course material, and an end to end demonstration. This will equip an SAP trainer with the knowledge to train others on this process confidently. By taking this course, a SAP trainer will be able to effectively explain the 'how and why' regarding sales returns to new users.
Business Analyst
A business analyst identifies and documents business needs, and this course provides insight into a key sales and distribution process. The course’s in-depth coverage of the return sales order process, including its business context and implementation details, makes it a useful reference for any business analyst. The course ensures that the business analyst understands how this process can be optimized by using SAP’s best practices. A business analyst who is working with an SAP system will benefit from this course.
System Administrator
A system administrator maintains and supports an organization's SAP systems, and this course provides valuable insight into the return sales order process within SAP. A system administrator benefits from understanding both the technical and business aspects of important processes, such as those covered in this course. The course details the SAP configuration and master data settings required for the process. It also explains how to use SAP best practices. Therefore, any system administrator who works with SAP benefits from the process details covered in this course.
System Integration Specialist
A system integration specialist ensures different systems work together properly, and this course helps in understanding SAP's process. This course covers the end-to-end process of a return sales order in SAP. Additionally, the course covers the configuration and master data settings required. This understanding of master data will make it easier for a system integration specialist to integrate SAP into a larger system. Any system integration specialist working with an SAP system will find this course to be of value.
Project Manager
A project manager oversees the implementation of technology projects, and this course helps them understand the SAP return sales order process. The course covers important details that are helpful for a Project Manager, from the 'why' behind the process to the pain points that need to be addressed. This course provides an understanding of what it takes to implement an SAP best practices solution. A project manager who is familiar with this process will oversee projects more effectively and more easily.
Supply Chain Analyst
A supply chain analyst helps optimize supply chain operations, and this course provides insight into the return process, which is important to supply chains. The course offers a deep dive into the return sales order process within SAP, including its business purpose and implementation. The insight helps a supply chain analyst understand logistical considerations, which is essential for effectively managing returns. This course is helpful for a supply chain analyst who is focused on SAP.
Data Migration Specialist
A data migration specialist helps move data between systems, and this course on the return sales order process provides an understanding of the data involved with it. An understanding of master data settings is essential for a data migration specialist, and this course provides insight into how it works within this context of a return sales order. The course delves into the configuration needed within SAP, providing a Data Migration Specialist with the information they may not have. This course helps a Data Migration Specialist work with SAP data in the future.
Technical Support Analyst
A technical support analyst provides support for technical systems, and this course can help if those systems involve SAP. This course offers a deep dive into the SAP return sales order process, including its functionality and configurations. A technical support analyst can use this knowledge to troubleshoot and resolve issues within this process. If a technical support analyst works with SAP systems, this course helps them understand the practical implications of this business process.
Data Analyst
A data analyst interprets and analyzes data, and this course can help if the data is from SAP systems, specifically those involved in sales. This course covers the return sales order process in SAP, including master data settings and configuration needed. This provides a data analyst with an understanding of how this process works in the business, so they can more effectively analyze the data output. A data analyst working with sales process data in SAP will find this course to be helpful.

Reading list

We've selected one books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in SAP DeepDive - Return SD Order using SAP Best Practice.
Provides a comprehensive overview of Sales and Distribution in SAP S/4HANA. It covers the entire sales process, including order management, delivery processing, and billing. It useful reference for understanding the standard SD processes that are the foundation for return order processing. This book can be used as a reference text.

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