Managing Microsoft Teams Phone Systems from Pluralsight

Take your Microsoft Teams experience to the next level by adding voice capabilities. This course will teach you the fundamentals of Teams Phone System and how to troubleshoot calling-related issues.

Microsoft Teams is more than a chat and document sharing solution. Take your Teams experience to the next level by using voice capabilities and making Teams Phone System your PBX. In this course, Managing Microsoft Teams Phone Systems, you’ll learn how to plan and deploy Teams Phone System to your organization. First, you’ll explore the different enterprise voice solutions and required licensing. Next, you’ll learn how to manage phone numbers and policies that affect the user experience. Finally, you’ll discover the different tools available for troubleshooting Teams Phone System in your environment. When you’re finished with this course, you’ll have the skills and knowledge of Microsoft Teams Phone System needed to effectively deploy and manage voice capabilities in your organization.

What's inside

Syllabus

Course Overview

Planning Phone Systems

Configuring Phone Systems

Deploying Voice Applications

Troubleshooting Audio, Video, and Client Issues

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores the fundamentals of Teams Phone System, which is standard in the IT sector

Instructed by Jeff Brown, who is recognized for their work in IT management

Develops knowledge of industry-leading Telecommunications services, which are core skills for IT and communications professionals

Teaches skills needed to deploy and maintain phone systems, which are highly relevant in IT services including operations and end user support

Requires students to come in with existing knowledge of Microsoft Teams, which may be a barrier for complete beginners

Career center

Learners who complete Managing Microsoft Teams Phone Systems will develop knowledge and skills that may be useful to these careers:

Systems Administrator

Systems Administrators support the day-to-day operations of computer systems. They install, configure, and maintain hardware and software systems, ensuring that they are running smoothly and efficiently. A course in Microsoft Teams Phone Systems is a perfect fit for a Systems Administrator who supports Microsoft Teams Phone System in their organization.

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IT Manager

IT Managers plan, coordinate, and direct the activities of an organization's IT department. They are responsible for the development, implementation, and maintenance of the organization's IT systems. A course in Microsoft Teams Phone Systems will help an IT Manager who oversees the deployment and management of voice capabilities in their organization.

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Telecommunications Specialist

Telecommunications Specialists design, install, and maintain telecommunications systems. They may work for telecommunications companies or for organizations that have their own private telecommunications networks. A course in Microsoft Teams Phone Systems will help a Telecommunications Specialist who is tasked with deploying or managing Microsoft Teams Phone System in their organization.

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Voice Engineer

Voice Engineers design, implement, and maintain voice over IP (VoIP) systems. They must be familiar with the different components of VoIP systems, and they must be able to troubleshoot and resolve issues. The Microsoft Teams Phone System is a type of VoIP system. By taking a course in this field, one would learn more about the planning, configuration, deployment, and troubleshooting of a VoIP system such as this.

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Network Architect

Network Architects design, implement, and maintain computer networks. Network Architects need to have mastery of voice over IP (VoIP) and a working knowledge of unified communications as a service (UCaaS). Understanding Microsoft Teams Phone Systems, which combines Microsoft Teams with a phone system, can be helpful to Network Architects working with clients who use Microsoft Teams.

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IT Consultant

IT Consultants provide expert advice and guidance to organizations on the use of information technology. They may help organizations to plan, design, and implement IT systems, or they may provide training and support to IT staff. A course in Microsoft Teams Phone Systems would be useful to an IT Consultant who is working with clients who are considering deploying or managing Microsoft Teams Phone System.

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IT Support Specialist

IT Support Specialists provide help and support to computer users, including troubleshooting, installing software, and answering questions. Specialists will likely work with a variety of systems, including Microsoft Teams Phone Systems. Taking a course in Microsoft Teams Phone Systems would allow an IT Support Specialist to learn more about a specific system they may work with.

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Technical Support Engineer

Technical Support Engineers provide technical support to end-users, helping them to resolve issues with software, hardware, and networks. They may work with a variety of systems, including Microsoft Teams Phone Systems. Taking a course in Microsoft Teams Phone Systems would allow a Technical Support Engineer to learn more about a specific system they may work with.

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Network Engineer

Network Engineers design, implement, and maintain computer networks. They plan network layouts, select and install hardware and software, and perform testing and troubleshooting. Understanding Microsoft Teams Phone Systems, a voice over IP (VoIP) and unified communications as a service (UCaaS) system, can be helpful to Network Engineers working with clients who use these systems.

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IT Auditor

IT Auditors evaluate the security and effectiveness of an organization's IT systems. They may also make recommendations for improvements. An understanding of Microsoft Teams Phone Systems would be useful to an IT Auditor who is evaluating the security and effectiveness of an organization's voice over IP (VoIP) system.

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Telecom Network Specialist

Telecommunications Network Specialists are responsible for the day-to-day maintenance, installation, and repair of voice networks within a company. They resolve issues that may occur, ensuring that the voice network is always running smoothly. A course in Microsoft Teams Phone Systems would be useful for those in this field, as they may be responsible for supporting the installation and use of Microsoft Teams Phone Systems within their organization.

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Quality Assurance Analyst

A Quality Assurance Analyst in the telecommunications industry will test and analyze telecommunications products and services to identify defects and ensure quality. Those working as Quality Assurance Analysts will be involved in the creation and implementation of a quality assurance plan, as well as the analysis of data to determine how to improve quality. Taking a course in Microsoft Teams Phone Systems may help a Quality Assurance Analyst become familiar with one specific type of telecommunications system, allowing them to be better equipped to evaluate the quality of the service in their role.

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IT Project Manager

Project managers within the IT field, also known as IT Project Managers, help businesses implement and maintain their technology solutions. IT Project Managers will be responsible for budgets, staffing, and ensuring that projects are delivered on time and within specifications. The course in Microsoft Teams Phone Systems can be helpful to an IT Project Manager who is responsible for implementation and maintenance of Microsoft Teams Phone System in their organization.

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Telecommunications Engineer

Engineers in Telecommunications combine electrical engineering skills with a specialization in communication systems. Telecommunications Engineers are critical to the modern world, ensuring that our networks are running smoothly. This course on Microsoft Teams Phone Systems could prove useful to a Telecommunications Engineer as it allows them to become familiar with a specific phone system they will likely encounter in their career.

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Computer Systems Analyst

Computer Systems Analysts observe the computer systems of an organization, analyzing the data and needs of the organization to design and implement computer systems that streamline operations. Understanding of Microsoft Teams Phone Systems, a specific phone system, will be helpful to a Computer Systems Analyst who is supporting and analyzing phone systems.

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