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Mike Wheeler, Aaron Wheeler, Evan Wheeler, Mike Wheeler Media, and Ezekiel Wheeler

Other instructors just update their course title or subtitle with the current month...every month, but don't actually update their courses.

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Other instructors just update their course title or subtitle with the current month...every month, but don't actually update their courses.

Don't believe me? Just check their courses at the beginning of each month. The only updates they make are to the title and subtitle.

Many of the instructors here are also my former students. Do you want to entrust your Salesforce career to someone with minimal experience and makes that their main selling point of their course...how little experience they had when they passed the exam just a year or two ago?

Don't be fooled. The amount of information and concepts that you need to understand in order to pass the Administrator exam is massive. This course is the most in-depth and complete course you'll find and I encourage you to not settle for a lightweight course that glosses over or entirely skips key concepts that you need to know.

There are no shortcuts or magic bullets, so don't be fooled by someone selling you a happy/easy path. You are on the correct course right now and here you will learn all that you need and be well thoroughly equipped for the exam.

I also do not hold down a 'day job' but work daily in the platform to stay up to date and to teach you the latest on the platform. Those with a day job simply don't have the time to devote to keep their courses current and especially don't have the time or interest to go very in-depth. That's why they make the shallowness of their courses the main selling point.

Also, there is a better way to learn Salesforce now. And that better way is leveraging the power of ChatGPT to deepen and broaden your Salesforce learning and understanding. I am the only Salesforce instructor teaching how to use ChatGPT to prepare for certification exams.

The reason this is is because ChatGPT makes many certification prep and resume/job sites and services OBSOLETE.

You can now create your own practice test questions, study guides, flash cards, and even get massive help on your resumes and interview prep, LinkedIn presence and more, for free, with ChatGPT.

Rather than trying to hide this new reality from you, I am embracing this revolutionary technology to take your learning and potential earning to the next level.

That is why I recorded a brand new and updated version of this course to leverage the power of ChatGPT to help you prepare for and pass the Salesforce Certified Administrator Exam in record time.

It would have been much easier for me to leave my well-established, top-selling and top-ranking admin course alone and just update the title and subtitle like other instructors, but I care too much about your success to rest. So I opted to record the additional 225+ videos of close to 20 hours of additional video content to make this course as up to date as possible.

This course includes a ChatGPT Prompt Library. You can copy and paste all of the prompts I use inside this course into your own free ChatGPT account.

This ChatGPT Prompt Library will help you to learn the now in-demand skills for Prompt Engineering and Design.

With the power of ChatGPT you can now do amazing things such as creating apex code to mass update records, create formula fields, validation rules, and so much more.

You will now find new knowledge area sections in the front of this course where I use ChatGPT to show you how to create Practice Tests, Study Guides, Flashcards and many more study aids.

I have worked on the Salesforce platform for over a decade. I have helped hundreds of thousands of students attain one or multiple Salesforce certifications.

I have been teaching on the Udemy platform since 2016 and this is my fourth full revamp of this course. I continually work in the latest Salesforce release to remain current and am constantly updating this course.

In addition to 500+ in-depth video lessons inside this course, you will also find a Practice Test at the end of this course. It contains 60 questions, and is timed at 90 minutes. You receive Section Level Feedback, just like in the real test. I provide further details and explanations as to why your answers are either correct or incorrect.

Did you know that Salesforce is the 5th most in-demand IT skill on job postings worldwide? Now is a great time to learn Salesforce and change your career to the cloud. 

This course is constantly updated to be current with the latest release of Salesforce.

"I'm at (Salesforce's) Destination Success right now and your course goes more in-depth than the classroom courses here, and for 1% of the cost. " - Ben L.

This Salesforce Certification Course and Instructor were recently featured in InfoWorld.  

The Complete Salesforce Administrator Certification Course is for anyone interested in passing the Administrator Certification exam. This course is designed with the new Salesforce administrator in mind. I cover each section of the Administrator Study Guide in-depth, giving examples in the interface, as well as hands-on experience so you  can apply the concepts you are learning.

After 60,000+  Survey ratings for my courses, the students have spoken:

"Are you learning valuable information?" 99.6% answered YES

"Are the explanations of the concepts clear?" 99.8% answered YES

"Is the instructor knowledgeable about the topic?" 99.9% answered YES

If you are interested in becoming a Salesforce Admin, take this course. Here are some recent reviews and feedback this course has received:"Mike, your course was great. I took the Admin Essentials class by Salesforce in which my company paid over 2000 dollars for in person live training and the training did not come close to anything on the exam. Your course helped me to get properly prepped and covered all the pertinent aspects of the 201 exam in which I passed." ~ Harris L.

"Very well presented, excellent video quality, incredibly easy to follow. Covers more than what is necessary (not a criticism), Creator is a legend, I've contacted him multiple times and had a response within 5 minutes. Could not rate any higher . Definitely the best choice out of the courses offered for this qualification. Amazing." ~ Paul R.

"I'm amazed that a training program of such great quality is available for such a reasonable price. Mike is a wonderful trainer and the material covered is excellent. " ~ Rick A.

"Mike is awesome and learning so much so far. Mike thanks so much for the really awesome course. I am sure that when I take the admin exam soon that I will pass with flying colors. " ~ James W.

"This is the best course so far. Thank you for your video." ~ Christian M.

"I have been using SF as a rep, not an admin and while I already had a working knowledge of the product and it's capabilities this is very insightful material and I have learned a lot of new things." ~ Alexis K.

Enroll now

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What's inside

Learning objectives

  • Understand all of the core concepts on the exam in order to pass the salesforce administrator certification exam
  • Administer salesforce like a pro
  • Deploy salesforce lightning experience
  • Roll out salesforce mobile
  • Use salesforce lightning
  • Learn from an experienced salesforce professional
  • Learn how to use chatgpt to enhance your learning experience
  • Use chatgpt to create practice test questions and analyze trailhead resources

Syllabus

Sign up for a free Salesforce account as well as a free ChatGPT account. In this section, we get oriented and prepared for the exam, familiar with the exam guide and Salesforce and ChatGPT interfaces.
Read more

In this introductory video, I provide an overview of what to expect in this course.

In this lesson, I introduce you to the Exam Guide. We walk through the structure of the exam guide, along with the various knowledge areas and learning objectives.

Leverage the Course Prompt Library to have access to the text prompts that I enter into ChatGPT throughout the duration of this course. This will help you not need to pause the video and type in long prompts, but can instead copy and paste. The prompt library will also prove helpful for later reference and I also add additional notes wherever I feel further guidance or corrections to ChatGPT's responses may prove warranted.

In this lesson, we get you signed up for your own free Salesforce account. You can use this free account throughout the duration of this course.

In this lesson, I walk you through signing up for your own free ChatGPT account. We will use this ChatGPT account throughout the duration of this course.

In this lesson, we get logged into our free Salesforce accounts and get familiar with the user interface.

In this lesson we tour the Setup menu.

In this video, I give you a quick overview of the ChatGPT user interface to help you get oriented.

In this first knowledge area of the exam, we leverage ChatGPT to cover the concepts related to configuration and setup, specifically organization setup, user setup, as well as security and access.

In this introductory lesson for the first knowledge area of the exam, I provide an overview of the core concepts and learning objectives related to Configuration and Setup.

In this lesson, we review Fiscal Year settings.

In this lesson, we cover how to switch between the Lightning Experience and Salesforce Classic user interfaces.

In this lesson we use ChatGPT to analyze learning objectives from the Salesforce Certified Administrator Exam Guide.

In this lesson we set the Business Hours for our org. We also leverage ChatGPT to learn more about the importance and impact of setting Business Hours.

In this lesson, we enable multiple currencies in our org. We will later add additional currencies once we start working more fully with Opportunities in the Sales and Marketing Applications section of the course.

In this lesson, we explore the default settings which can be set on the Company Information screen.

In this lesson we use ChatGPT to analyze the User Interface learning objective from the exam guide.

In this lesson we explore the User Interface Settings in Salesforce.

The App Menu is used to set the default sort order of apps as they appear in the App Launcher for end users.

In this lesson, we compare and contrast responses and potential errors given from the GPT 3.5 and 4 learning models.

In this lesson we explore the different kinds of list views available in Salesforce. List Views in Salesforce are customizable views of records within an object, such as accounts or opportunities. They allow users to filter, sort, and display specific sets of data based on criteria they define. Benefits of List Views include the ability to easily segment and prioritize records, share views

with team members, and perform mass actions on multiple records at once. Use cases include sales representatives filtering their opportunities by stage, support teams viewing cases by priority, and managers tracking the progress of leads in their pipeline.

You can add global quick actions to almost any page that supports actions. Use global actions to let users log call details, create or update records, or send email, all without leaving the page they’re on. Global create actions enable users to create object records, but the new record has no direct relationship with other records.

In this lesson, we visit the Publisher Layout for Global Actions to add the Email Global Action to the Layout. We then create a new Global Action to create new Contracts with a default Status designation. Once that new Global Action is created, we adjust our Publisher Layout to add the New Contract to the Global Actions list and put it to the test.

In this lesson, we preview the Lightning App Builder by building a single page app called Contract Corner. We use the Lightning App Builder to drag and drop various Lightning Components onto our Lightning page and then save and activate our page. We make further adjustments to our app and put it to the test.

In this lesson we deactivate a user and then create a new user account with the resulting available Salesforce license.

Here we dive into maintaining user accounts as well as logging in as other users.

If you can't deactivate a user but need to keep them out of your Salesforce instance, you can instead freeze their account.

Setup Audit Trail tracks the recent setup changes that you and other admins make. Audit history is especially useful when there are multiple admins.

Specify the hours when users can log in based on the user profile.

You can enable the Enhanced Profile User Interface in your org by going to User Management Settings inside of Setup.

In this lesson, we adjust our session settings to allow for longer times of inactivity without being logged out. Here we also set to not be forced to log back in once logging out as another user.

In this lesson we review the sharing model of Salesforce and get introduced to a great reference resource, the Guide to Sharing Architecture.

In this lesson, we discuss Salesforce Profiles and the functionality which they provide to users. Users must be assigned to a Profile.

Permission Sets work much like Profiles, but you can assign a user to multiple Permission Sets. We explore scenarios where a Permission Set may be preferable to creating a new Profile instead.

Organization Wide Defaults are explored via the Sharing Settings in Setup. We also discuss granting access using the role hierarchy.

Here we learn more about the Role Hierarchy of our orgs. Role Hierarchy enables the vertical sharing of records.

Sharing Rules are set in Sharing Settings and enable the lateral sharing of records.

Manual sharing enables the sharing of records with other users.

Another security component of Salesforce is Team Access. In this lesson, we enable Team Selling and add the Opportunity Team related list to the Opportunity page layouts.

In this lesson I address user customizations, where users may adjust the related lists on their detail pages. We can override those customizations to force new changes to page layouts into the view of users who have previously made customizations, so they can then see those new changes.

You can grant access to users to the Lightning Experience user interface by way of a Permission Set. We create this permission set and assign it to our new user account that we previously created.

In this lesson, I discuss Reports and Dashboard folders, as well as the security model impact on the contents of reports and dashboards.

In this lesson, we create a sample Restriction Rule on the Contract object. For this restriction rule, we are restricting users located in the Pacific Time Zone from viewing any contract records other than those that they own.

In this lesson we use ChatGPT to further compare and contrast Salesforce Profiles and Permission Sets.

A permission set group streamlines permissions assignment and management. Use a permission set group to bundle permission sets together based on user job functions. Users assigned the permission set group receive the combined permissions of all the permission sets in the group. You can include a permission set in more than one permission set group. Updates in a permission set propagate to all permission set groups that include the permission set. You can also remove individual permissions from a group with the muting feature, to further customize the group.

Dissecting and Analyzing the Configuration and Setup Knowledge Area with ChatGPT.

In this lesson, I start the process of creating a Study Guide in Google Docs. I copy content from ChatGPT and paste into a Google Doc. I then run you through how to clean up the formatting of your study guide.

In this lesson, we leverage ChatGPT to analyze the Salesforce Certified Administrator Trailmix.

In this lesson, we leverage ChatGPT to analyze and dissect the Study for the Administrator Certification Exam trail.

In this lesson, we use ChatGPT to create additional practice test questions based upon existing questions found on the Trailhead practice test.

In this lesson we leverage ChatGPT to dissect and analyze Trailhead Superbadges associated with this knowledge area of the exam.

Learn the objectives of the Object Manager and Lightning App Builder knowledge area as well as how to leverage ChatGPT to learn and apply these concepts.
Object Manager and Lightning App Builder Introduction
Using ChatGPT to Analyze Object Manager and Lightning App Builder Learning Objec
Object Manager Tour
Salesforce Standard Object Architecture and Relationship Model

In this lesson, we leverage ChatGPT to generate 10 different custom object ideas which we could build. ChatGPT also provides us with a list of potential fields and relationships that may need to be built for these custom objects.

In this lesson, we create the Warranty custom object.

In this lesson, we relate our new custom Warranty object with the standard Asset object.

In this lesson, we create two asset records and then add one or multiple warranties to them by way of the Warranties related list on the Asset Page Layout

In this lesson, we get introduced to the Schema Builder. We use the Schema Builder to create a new custom field for warranty descriptions and add it to the page layout.

In this lesson, we review page layouts and field visibility for our new Description field which we created via the Schema Builder.

In this lesson, we create another lookup field, this time to Account from Warranty, to be able to record the Warranty Provider information

In this lesson, we create two custom date fields for warranty start and end dates

In this lesson, we create a custom picklist field for warranty status

In this lesson, we ultimately want to create a new Master-Detail relationship field for the primary Warranty Contact. This will end up being a master-detail relationship with the Contact object, but since we have previously created records for our custom object, we must first create the field as a lookup relationship. We can then populate the new lookup field for all legacy warranty records and once that new field is populated in all records, can then convert that field type to master-detail.

In this lesson, we edit the account and contact page layouts to include related lists for primary warranty contact and warranty providers.

In this lesson, we use ChatGPT to generate ideas for custom objects we could create that could serve as junction objects

In this lesson, we ask ChatGPT to spell out how to create a junction object for our warranty management scenario. We settle for one and I leave it to you to follow the directions. We will look at our results in the next lesson.

In this lesson, we review our junction object functionality from both the front and back end, as well as visualize it in the Schema Builder.

In this lesson, we retire our previous primary contact functionality, which was a master-detail relationship directly from contact to warranty, in favor of our new warranty contact role junction object. Once we delete the old master-detail relationship, we elect to add a primary designation to the role field on primary contact role as well.

In this lesson, we introduce four record types on the account object for warranty providers, clients, prospect and vendors

In this lesson, we rename our account page layouts to coincide with their respectively assigned record types and adjust the page layouts to include the Account Source field. We show and hide picklist options by Record Type and then also demonstrate what happens when a user creates a new account and has either one or multiple record types assigned to their profile.

In this lesson, we add a lookup filter on the Warranty Provider field to only return accounts that are Warranty Providers in the lookup.

In this lesson, we prompt ChatGPT for 10 different formula field examples, along with their return types and the actual code to be used. We put one of these formulas to the test to calculate the age of a contact and display it on the page layout.

In this lesson, we update the Warranty Provider account page layout to include a Warranties related list.

In this lesson we leverage ChatGPT to give us Apex code which we can run in the Execute Anonymous window of the Developer Console to mass update all of our account records without a Record Type to be update to Propsects.

In this lesson, we review our account page layouts and make changes to the related lists to include on some. We also use a page layout as a starting point to create a new page layout for an admin specific page layout for client accounts. We then put our new page layout to the test, viewing it as ourselves as well as a non-admin user.

In this lesson, we create a rollup summary field to total the amount of all closed won opportunities for accounts.

In this lesson, we leaverage ChatGPT again to give us apex code to execute anonymous. This code finds all accounts with a record type of Prospect and our rollup summary field when greater than 0 and updates those accounts to clients.

In this lesson, we discuss the Type field on Account and scenarios where an org may outgrow the need for that field and elect in favor of introducing Record Types, such as needing different page layouts and picklist values. We retire the Type field by removing it from List Views and Page Layouts.

In this lesson, we create a custom Lightning Home Page using the Lightning App Builder.

In this lesson, we use the Lightning App Builder to create a Warranty Management app. We add a Home page tab to our navigation items so that the default home tab displays correctly for our new Warranty Management lightning app.

In this lesson, I leverage ChatGPT to dissect and analyze the Object Manager and Lightning App Builder Knowledge Area with ChatGPT.

In this lesson, I prompt ChatGPT to create a Study Guide for the Object Manager and Lightning App Builder knowledge area of the admin exam.

In this lesson, I leverage ChatGPT to analyze parts of the Trailmix specific to this knowledge area.

In this lesson, I use ChatGPT to expound upon the key topics of this knowledge area found in the Study for the Administrator Certification Exam trail

In this lesson, we create a picklist field called Client Onboarding Stage to be used on Client Accounts. This is to accomodate a custom business process.

In this lesson, we enable Paths in our org. We then create a Path for Client Accounts for the Client Onboarding Stage custom picklist we previously created.

Now that we have our Path created, it is time to add it to the appropriate page layouts

In this lesson, I share resources for Practice Test Questions that span either across all knowledge areas, as well as for this particular knowledge area

Sales and Marketing Applications (with ChatGPT)
Sales and Marketing Applications Introduction

In this lesson, I review the core Marketing components of Salesforce, to begin getting you familiar with Campaigns, Leads and Contact records

In this lesson, we get information on what Leads are in Salesforce from ChatGPT. We enter in a Lead record manually.

In this lesson, we generate the code for a Web to Lead form in Salesforce

In this lesson, we test our Web to Lead form. We then use ChatGPT to improve the styling of our form and test it out at replit.com

You can use the lead settings below to specify default lead behavior for your organization.

In this lesson, we convert a Lead into an Account, Contact and Opportunity

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Examines the core concepts of Salesforce administration by covering the official exam objectives
Develops beginner-level skills in Salesforce Lightning Experience, a widely used CRM interface
Builds a foundation in Salesforce Mobile, enabling the use of Salesforce on smartphones and tablets
Taught by instructors with over a decade of Salesforce experience and industry recognition
Incorporates real-world examples, hands-on experience, and interactive exercises to enhance understanding
Includes regular updates to keep pace with the latest Salesforce releases

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in The Complete Salesforce Certified Administrator Course + AI with these activities:
Explore the Salesforce Developer Community
Exploring the Salesforce Developer Community will provide access to additional resources and support, enhancing your learning journey.
Show steps
  • Browse the Developer Community forums.
  • Search for tutorials and articles.
  • Participate in Q&A discussions.
Attend Local Salesforce User Groups
Attending local Salesforce User Groups will provide opportunities to connect with other Salesforce professionals, learn about industry best practices, and expand your professional network.
Browse courses on Networking
Show steps
  • Find local Salesforce User Groups in your area.
  • Attend meetings and events.
  • Participate in discussions and networking opportunities.
Join a Study Group
Joining a study group will provide you with opportunities to discuss course material with your peers and reinforce your understanding through collaborative learning.
Browse courses on Collaboration
Show steps
  • Find a study group to join.
  • Participate in group discussions.
  • Work together to solve problems.
Four other activities
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Show all seven activities
Create Custom Objects and Related Lists
Creating custom objects and related lists will reinforce your understanding of object relationships and data modeling concepts.
Browse courses on Custom Objects
Show steps
  • Create a new custom object.
  • Create a new related list on an existing object.
  • Add fields to your custom object.
  • Create a lookup relationship between your custom object and an existing object.
Develop a Lightning App
Developing a Lightning App will allow you to apply your knowledge and gain practical experience with the Lightning App Builder.
Browse courses on Lightning App Builder
Show steps
  • Create a new Lightning App.
  • Add components to your app.
  • Configure the app's settings.
  • Deploy your app.
Contribute to Salesforce Open-Source Projects
Contributing to Salesforce open-source projects will not only enhance your technical skills but will also allow you to make a meaningful contribution to the Salesforce community.
Browse courses on Community Involvement
Show steps
  • Identify open-source projects you're interested in contributing to.
  • Review the project's documentation and codebase.
  • Make changes and submit pull requests.
Develop a Data Management Plan
Developing a data management plan will provide you with a structured approach to managing and maintaining your data throughout the course and beyond.
Browse courses on Data Management
Show steps
  • Identify your data sources.
  • Document your data collection and storage procedures.
  • Define your data cleaning and validation processes.
  • Establish data security and backup protocols.

Career center

Learners who complete The Complete Salesforce Certified Administrator Course + AI will develop knowledge and skills that may be useful to these careers:
Salesforce Administrator
Prepare for a rewarding career as a Salesforce Administrator by acquiring the knowledge and skills needed to manage and optimize the Salesforce platform. The course covers essential concepts, including user management, security, customization, and data management. By earning your Salesforce Administrator certification, you'll demonstrate your expertise and open doors to exciting opportunities in the tech industry.
Salesforce Developer
Advance your career as a Salesforce Developer by mastering the fundamentals of Salesforce development. Through hands-on exercises, you'll gain essential skills and a solid understanding of the Salesforce platform, including object modeling, data management, and security. This course will empower you to create and customize Salesforce solutions that drive business success.
Salesforce Consultant
Become a sought-after Salesforce Consultant by mastering the art of guiding clients through their Salesforce journey. The course will provide a comprehensive understanding of Salesforce consulting best practices, including requirements gathering, solution design, and change management. By combining your consulting skills with Salesforce expertise, you'll be able to help clients maximize their Salesforce investment and achieve their business goals.
Salesforce Architect
Acquire the expertise to design, implement, and manage complex Salesforce solutions as a Salesforce Architect. The course will provide a deep dive into Salesforce architecture principles, including data modeling, security best practices, and integration strategies. By mastering these concepts, you'll be empowered to create scalable and efficient Salesforce solutions that meet the evolving needs of businesses.
Solutions Architect
Become a highly sought-after Solutions Architect by gaining expertise in Salesforce and cloud computing. The course will provide a comprehensive understanding of Salesforce architecture, integration strategies, and cloud best practices. By combining your technical skills with Salesforce knowledge, you'll be able to design and implement innovative solutions that meet the unique needs of clients.
Cloud Engineer
Develop your cloud skills and Salesforce knowledge to become a highly sought-after Cloud Engineer. The course will provide a comprehensive understanding of cloud computing concepts, Salesforce integration, and security best practices. By combining your cloud engineering skills with Salesforce expertise, you'll be able to design, implement, and manage scalable Salesforce solutions in the cloud.
Marketing Automation Specialist
Become an expert in marketing automation by mastering Salesforce Marketing Cloud. The course will provide hands-on experience in campaign management, email marketing, and lead nurturing. By developing your marketing automation skills and Salesforce expertise, you'll be able to create and execute effective marketing campaigns that drive revenue and customer engagement.
Technical Consultant
Build a successful career as a Technical Consultant by mastering Salesforce and cloud technologies. The course will provide hands-on experience in Salesforce implementation, customization, and integration. By developing your technical skills and Salesforce expertise, you'll be able to help clients optimize their Salesforce solutions and drive business success.
Product Manager
Combine your product management skills with Salesforce knowledge to become a Product Manager who understands the needs of users and the capabilities of Salesforce. The course will provide a solid understanding of product management principles and how to leverage Salesforce to gather user feedback, define product requirements, and drive product development. By combining your product management skills with Salesforce expertise, you'll be able to build successful Salesforce products that meet the market's needs.
Business Analyst
Enhance your analytical skills and Salesforce knowledge to become a highly sought-after Business Analyst. The course will provide a comprehensive understanding of business analysis techniques and how to leverage Salesforce to drive data-informed decision-making. By combining your business acumen with Salesforce expertise, you'll be well-equipped to solve complex business problems and deliver impactful solutions.
Marketing Analyst
Develop your skills in marketing analysis and customer relationship management by exploring the fundamentals of Salesforce Marketing Cloud. The course will provide hands-on experience in campaign management, lead generation, and customer segmentation, enabling you to make data-driven marketing decisions and drive successful campaigns.
Data Analyst
Combine your passion for data with Salesforce knowledge to become a Data Analyst. The course will provide a solid foundation in data analysis techniques and how to leverage Salesforce to extract valuable insights from data. By mastering these skills, you'll be able to identify trends, make predictions, and provide actionable recommendations to drive business decisions.
Project Manager
Enhance your project management skills and Salesforce knowledge to become a highly effective Project Manager. The course will provide a solid understanding of project management methodologies and how to leverage Salesforce to plan, track, and deliver successful Salesforce projects. By combining your organizational skills with Salesforce expertise, you'll be able to lead project teams to achieve desired outcomes.
Sales Manager
Enhance your sales management skills and leverage Salesforce to become a highly effective Sales Manager. The course will provide a solid understanding of sales management best practices and how to leverage Salesforce to manage sales pipelines, track team performance, and forecast revenue. By combining your sales management skills with Salesforce expertise, you'll be able to lead your sales team to achieve exceptional results.
CRM Analyst
Learn modern CRM (Customer Relationship Management) techniques and practices to maximize customer engagement and relationships. The course will provide valuable hands-on experience and help build a foundation in Salesforce, the leading CRM platform, preparing you for success in the rapidly growing field of CRM.

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in The Complete Salesforce Certified Administrator Course + AI.
Valuable reference for Salesforce developers and administrators. It provides detailed information on the Salesforce platform, including its architecture, development tools, and best practices.
Provides a comprehensive guide to developing Visualforce pages. It covers all the key features of Visualforce, including page development, component development, and event handling.
Provides a comprehensive overview of data management and analytics in Salesforce. It valuable resource for both new and experienced Salesforce admins and developers.
Provides a basic overview of Salesforce. It good starting point for beginners who want to learn more about Salesforce.
Is the official Salesforce documentation for Communities. It provides a comprehensive overview of how to use Communities to create online communities for your customers and partners.

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