Telehealth Best Practices and Uses from Coursera

Telehealth uses technology tools such as a cellphone or laptop to give patients and doctors the ability to support healthcare communication and services remotely. The field of telehealth has seen tremendous growth, with telehealth use increasing across all specialties and becoming even more accessible.

This course is designed for healthcare professionals and employees in organizations that practice telehealth or are aspiring to work within the field. As a leading pioneer in the field of telehealth, UC Davis Health began offering telehealth services in 1992 and providing a formal telehealth academic curriculum in 1999.

Go beyond the foundational knowledge of technology tools employed and telehealth applications. Learn about the most effective practices in implementation, regulatory compliance, and how to practice with a health equity lens. With insight from the CEO of UC Davis Health, David Lubarsky, you will leave the course better able to improve your telehealth practice and focus on the elements of telehealth that matter most to your organization and to the patients you serve.

What's inside

Syllabus

Getting Started and Telehealth: Operations

In this module, you will be able to understand the role of telehealth in the healthcare continuum and recognize the three types of telehealth. You will be able to explain the different roles and relationships of the participants in different encounter types. You will be able understand the benefits to the participants in the different encounter types and explain how telehealth can address the six domains of healthcare quality. You will be able to identify who can benefit from telehealth using different perspectives and review common applications of telehealth. You will also be able to explore the return on investment in specific settings.

Telehealth: Equity

In this module, you'll be able to define health equity and discuss the components of it. You will also be able to define health disparities and discuss the impact of health inequity on health disparities. You will be able to understand the ways in which telehealth is designed to promote health equity and recognize the ways in which it has also promote health equity. You will be able to understand the importance of monitoring the impacts that telehealth technology has on relevant outcomes and understand that although these technologies have potential to promote health equity, we must recognize the ways in which telehealth does not equitably benefit diverse populations. Finally, you will be able to recognize that telehealth equity issues are an understudied area and, as a result, we must be aware of the possible unintended consequences of these tools so that these innovative technologies improve, rather than exacerbate, existing disparities.

Telehealth: Best Practices

In this module, you will be able to recognize the role of Institutional Culture plays in telemedicine and be able to explore the cultural framework for your organization and establish expectations. You will be able to recognize different telehealth modalities and understand the dynamics of a telehealth visit. You will be able to recognize and apply best practices for a provider during a telehealth visit and be able to standardize the approach to both the physical and virtual office space. You will be able to implement Clinical Practice Guidelines and recognize the steps in the coordination of care. You will be able to prepare for support, explore both the SPIKES and NURSE protocols, and be able to communicate bad news empathetically and effectively.

Telehealth: Elements of Success

In this module, you will be able to recognize the effect of organizational design on a telehealth program. You will be able to determine drivers for program utilization and be able to monitor program using Continuous Quality Improvement (CQI) methods. You will also be able to identify elements of appropriate program management and plan for technical needs of users. You will be able to compare and contrast licensure and credentialing and follow state licensure compacts. You will be able to recognize the different state and federal policies for reimbursement, prescribing, privacy and security as well as be able to explore other laws and regulations that impact telehealth.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Provides an in-depth overview of the field of telehealth

Examines the role of telehealth in addressing health equity and disparities

Covers best practices for implementing and delivering telehealth services

Discusses elements of successful telehealth programs, including organizational design and management

Taught by experienced healthcare professionals and leaders in the field of telehealth

Part of a formal telehealth academic curriculum at UC Davis Health, an institution recognized for its work in telehealth

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Telehealth Best Practices and Uses with these activities:

Use Online Telehealth Simulation Training

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Practice telehealth skills in a simulated environment to gain confidence and proficiency before using them in real-world scenarios.

Browse courses on Simulation

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Identify an online telehealth simulation platform
Create an account and familiarize yourself with the platform
Select a simulation scenario relevant to your practice area
Practice the scenario multiple times
Review your performance and identify areas for improvement

Review knowledge of healthcare quality and its domains

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Solidifies knowledge of foundational healthcare quality concepts that will be expanded on in this course

Browse courses on Healthcare Quality

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Review articles or textbooks on healthcare quality domains
Create a summary of key concepts and definitions

Participate in peer discussion groups to share experiences and best practices in telehealth

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Facilitates knowledge sharing and collaboration, providing insights from diverse perspectives and helping to refine telehealth practices

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Join or form peer discussion groups focused on telehealth
Engage in discussions, sharing your own experiences and seeking advice from others

One other activity

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Organize and review course materials, including slides, notes, and readings, to enhance retention

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Promotes active learning by encouraging students to engage with course materials and reinforce key concepts

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Gather and organize all relevant course materials, including slides, notes, and readings
Review the materials regularly, highlighting and annotating important points

Career center

Learners who complete Telehealth Best Practices and Uses will develop knowledge and skills that may be useful to these careers:

Telehealth Physician

A Telehealth Physician provides medical care to patients remotely using video conferencing or other technologies. They typically work in a variety of settings, including hospitals, clinics, and private homes. This course would provide a Telehealth Physician with a good understanding of telehealth best practices and how to use it to provide quality care to patients.

See salaries and explore the career path for Telehealth Physician

Telehealth Nurse

A Telehealth Nurse provides nursing care to patients remotely using video conferencing or other technologies. They typically work in a variety of settings, including hospitals, clinics, and private homes. This course would provide a Telehealth Nurse with a good understanding of telehealth best practices and how to use it to provide quality care to patients.

See salaries and explore the career path for Telehealth Nurse

Telehealth Policy Analyst

A Telehealth Policy Analyst develops and analyzes policies related to telehealth. They work to ensure that telehealth policies are effective and that they promote the use of telehealth to improve patient care. This course would provide a Telehealth Policy Analyst with a good understanding of telehealth and how to develop and analyze telehealth policies.

See salaries and explore the career path for Telehealth Policy Analyst

Telehealth Researcher

A Telehealth Researcher conducts research on telehealth. They work to evaluate the effectiveness of telehealth interventions and to identify new ways to use telehealth to improve patient care. This course would provide a Telehealth Researcher with a good understanding of telehealth and how to conduct research on telehealth.

See salaries and explore the career path for Telehealth Researcher

Telehealth Project Manager

A Telehealth Project Manager plans, organizes, and manages telehealth projects. They work to ensure that projects are completed on time, within budget, and to the required quality standards. This course would provide a Telehealth Project Manager with a good understanding of telehealth and how to manage telehealth projects successfully.

See salaries and explore the career path for Telehealth Project Manager

Health Equity Analyst

A Health Equity Analyst researches and analyzes health disparities and develops strategies to address them. They work to ensure that everyone has access to quality healthcare regardless of their race, ethnicity, socioeconomic status, or other factors. This course would provide a Health Equity Analyst with a good understanding of the role telehealth can play in promoting health equity and reducing disparities.

See salaries and explore the career path for Health Equity Analyst

Nurse Manager

Nurse Managers plan, organize, direct, and evaluate nursing services. They work to ensure that patients receive quality care and that the nursing staff is functioning efficiently. This course would provide a Nurse Manager with a good understanding of the benefits and challenges of telehealth and how to use it to improve patient care.

See salaries and explore the career path for Nurse Manager

Medical Writer

Medical Writers create and edit written materials about medical and healthcare topics. They may write for a variety of audiences, including patients, doctors, and researchers. This course would provide a Medical Writer with a deep understanding of the current state of telehealth and enable them to write effectively about it.

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Health Informatics Specialist

A Health Informatics Specialist collects, analyzes, and interprets health data to improve patient care and outcomes. This course will allow a Health Informatics Specialist to gain more knowledge in areas such as the use of technology tools, regulatory compliance, and health equity, which are important aspects of telehealth implementation.

See salaries and explore the career path for Health Informatics Specialist

Healthcare Administrator

Healthcare Administrators plan, organize, and direct the operations of healthcare organizations. They work to ensure that the organization is running smoothly and that patients are receiving quality care. This course would provide a Healthcare Administrator with a good understanding of telehealth and how to use it to improve the efficiency and effectiveness of their organization.

See salaries and explore the career path for Healthcare Administrator

Healthcare Consultant

Healthcare Consultants advise healthcare organizations on how to improve their operations and achieve their goals. They often work with hospitals, clinics, and other healthcare providers to develop and implement new strategies and programs. This course would help a Healthcare Consultant gain in-depth insight into how telehealth creates opportunities and challenges for healthcare organizations.

See salaries and explore the career path for Healthcare Consultant

Medical Director

A Medical Director is responsible for ensuring that the quality of care in a hospital or medical practice meets certain standards. They also oversee and evaluate other doctors to ensure they're meeting those same standards of care. This course may help a Medical Director understand telehealth best practices and determine the best way to integrate telehealth into their organization.

See salaries and explore the career path for Medical Director

Public Health Manager

Public Health Managers plan, implement, and evaluate public health programs. They work to promote health and prevent disease in communities. This course would provide a Public Health Manager with a good understanding of telehealth technologies, policies, and best practices, which would enable them to better plan, implement, and evaluate public health programs.

See salaries and explore the career path for Public Health Manager

Health Policy Analyst

A Health Policy Analyst typically reviews and writes legislation related to healthcare. The Telehealth Best Practices and Uses course delves into the current regulations and policies surrounding telehealth and may be of value to a Health Policy Analyst.

See salaries and explore the career path for Health Policy Analyst

Chief Technology Officer

A Chief Technology Officer (CTO) is the person in charge of managing an organization's technology needs. This course provides insight into the technologies currently used in telehealth, which would enable a CTO to lead their company into a better and more seamless experience with it.

See salaries and explore the career path for Chief Technology Officer

Telehealth Best Practices and Uses

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