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Rudi Hinds

Are you interested in using one of the cutting-edge AI chatbot technologies to create innovative business solutions?

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Are you interested in using one of the cutting-edge AI chatbot technologies to create innovative business solutions?

In this 2-hour long project-based course, you will learn how to set up a customer support chatbot using Voiceflow, a powerful conversational design tool. By the end of this course, you will have mastered the basics of setting up a chatbot, capturing user responses, and managing complex interactions with conditional variables.

To achieve this, you will create a fully functional customer support chatbot for an ecommerce store, capable of handling common customer queries, providing product information, and tracking orders. You'll work through real-world scenarios, integrating a knowledge base and customizing the chatbot’s appearance to align with the brand.

This project is unique because it offers hands-on experience in building a practical and scalable customer support solution using Voiceflow. No prior experience with Voiceflow is required, making this course accessible to all aspiring chatbot developers looking to enhance their business automation abilities.

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What's inside

Syllabus

Project Overview
Are you interested in using one of the cutting-edge AI chatbot technologies to create innovative business solutions? In this 2-hour long project-based course, you will learn how to set up a customer support chatbot using Voiceflow, a powerful conversational design tool. By the end of this course, you will have mastered the basics of setting up a chatbot, capturing user responses, and managing complex interactions with conditional variables.To achieve this, you will create a fully functional customer support chatbot for an ecommerce store, capable of handling common customer queries, providing product information, and tracking orders. You'll work through real-world scenarios, integrating a knowledge base and customizing the chatbot’s appearance to align with the brand.This project is unique because it offers hands-on experience in building a practical and scalable customer support solution using Voiceflow. No prior experience with Voiceflow is required, making this course accessible to all aspiring chatbot developers looking to enhance their business automation abilities.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Introduces learners to the latest chatbot technologies, giving them an edge in conversational design and AI
Provides a solid foundation for creating customer support chatbots, enhancing learners' business automation capabilities
Emphasizes hands-on learning through a practical project, enabling learners to develop a fully functional chatbot
Offers flexibility for learners with no prior Voiceflow experience, catering to aspiring chatbot developers

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Build a Chatbot with Voiceflow: Ecommerce Customer Support with these activities:
Review Conversational Design Principles
Revisit foundational principles of conversational design to strengthen your understanding of chatbot interactions.
Browse courses on Conversational Design
Show steps
  • Read articles and watch videos on conversational design best practices
  • Analyze existing chatbots to identify effective design patterns
Organize Course Materials
Organize your course notes, assignments, and materials to facilitate easy access and effective review.
Show steps
  • Create a digital or physical folder system
  • Categorize and label materials for quick retrieval
Explore Voiceflow's Documentation and Tutorials
Review official documentation and tutorials to enhance your understanding of Voiceflow's features and capabilities.
Show steps
  • Visit the Voiceflow documentation website
  • Read through the getting started guide and basic concepts
  • Follow along with the interactive tutorials on Voiceflow's platform
Three other activities
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Show all six activities
Practice Building Chatbots
Practice building and testing chatbots to improve understanding of the principles and techniques involved.
Show steps
  • Create a simple chatbot using Voiceflow's visual interface
  • Handle user input and respond with appropriate messages
  • Implement conditional logic to handle complex interactions
  • Test and iterate on your chatbot to improve its functionality
Attend Chatbot Industry Workshops
Participate in industry events to connect with professionals, learn about current trends, and gain insights into chatbot development.
Browse courses on Conversational AI
Show steps
  • Research upcoming chatbot-related workshops and conferences
  • Register and attend the events
  • Network with other attendees and speakers
  • Learn about the latest advancements and best practices in chatbot development
Contribute to Voiceflow's Open Source Projects
Engage in open-source projects related to Voiceflow to enhance your skills and contribute to the chatbot development community.
Show steps
  • Explore Voiceflow's GitHub repository
  • Identify an area where you can contribute
  • Fork the repository and make your changes
  • Submit a pull request and collaborate with the Voiceflow team

Career center

Learners who complete Build a Chatbot with Voiceflow: Ecommerce Customer Support will develop knowledge and skills that may be useful to these careers:

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