Are you interested in using one of the cutting-edge AI chatbot technologies to create innovative business solutions?
In this 2-hour long project-based course, you will learn how to set up a customer support chatbot using Voiceflow, a powerful conversational design tool. By the end of this course, you will have mastered the basics of setting up a chatbot, capturing user responses, and managing complex interactions with conditional variables.
Read more
Are you interested in using one of the cutting-edge AI chatbot technologies to create innovative business solutions?
In this 2-hour long project-based course, you will learn how to set up a customer support chatbot using Voiceflow, a powerful conversational design tool. By the end of this course, you will have mastered the basics of setting up a chatbot, capturing user responses, and managing complex interactions with conditional variables.
Are you interested in using one of the cutting-edge AI chatbot technologies to create innovative business solutions?
In this 2-hour long project-based course, you will learn how to set up a customer support chatbot using Voiceflow, a powerful conversational design tool. By the end of this course, you will have mastered the basics of setting up a chatbot, capturing user responses, and managing complex interactions with conditional variables.
To achieve this, you will create a fully functional customer support chatbot for an ecommerce store, capable of handling common customer queries, providing product information, and tracking orders. You'll work through real-world scenarios, integrating a knowledge base and customizing the chatbot’s appearance to align with the brand.
This project is unique because it offers hands-on experience in building a practical and scalable customer support solution using Voiceflow. No prior experience with Voiceflow is required, making this course accessible to all aspiring chatbot developers looking to enhance their business automation abilities.
What's inside
Syllabus
Good to know
Save this course
Save
Activities
Review Conversational Design Principles
Show steps
Revisit foundational principles of conversational design to strengthen your understanding of chatbot interactions.
Browse courses on
Conversational Design
Show steps
-
Read articles and watch videos on conversational design best practices
-
Analyze existing chatbots to identify effective design patterns
Organize Course Materials
Show steps
Organize your course notes, assignments, and materials to facilitate easy access and effective review.
Show steps
-
Create a digital or physical folder system
-
Categorize and label materials for quick retrieval
Explore Voiceflow's Documentation and Tutorials
Show steps
Review official documentation and tutorials to enhance your understanding of Voiceflow's features and capabilities.
Show steps
-
Visit the Voiceflow documentation website
-
Read through the getting started guide and basic concepts
-
Follow along with the interactive tutorials on Voiceflow's platform
Three other activities
Expand to see all activities and additional details
Show all six activities
Practice Building Chatbots
Show steps
Practice building and testing chatbots to improve understanding of the principles and techniques involved.
Show steps
-
Create a simple chatbot using Voiceflow's visual interface
-
Handle user input and respond with appropriate messages
-
Implement conditional logic to handle complex interactions
-
Test and iterate on your chatbot to improve its functionality
Attend Chatbot Industry Workshops
Show steps
Participate in industry events to connect with professionals, learn about current trends, and gain insights into chatbot development.
Browse courses on
Conversational AI
Show steps
-
Research upcoming chatbot-related workshops and conferences
-
Register and attend the events
-
Network with other attendees and speakers
-
Learn about the latest advancements and best practices in chatbot development
Contribute to Voiceflow's Open Source Projects
Show steps
Engage in open-source projects related to Voiceflow to enhance your skills and contribute to the chatbot development community.
Show steps
-
Explore Voiceflow's GitHub repository
-
Identify an area where you can contribute
-
Fork the repository and make your changes
-
Submit a pull request and collaborate with the Voiceflow team
Review Conversational Design Principles
Show steps
Revisit foundational principles of conversational design to strengthen your understanding of chatbot interactions.
Browse courses on
Conversational Design
Show steps
- Read articles and watch videos on conversational design best practices
- Analyze existing chatbots to identify effective design patterns
Organize Course Materials
Show steps
Organize your course notes, assignments, and materials to facilitate easy access and effective review.
Show steps
- Create a digital or physical folder system
- Categorize and label materials for quick retrieval
Explore Voiceflow's Documentation and Tutorials
Show steps
Review official documentation and tutorials to enhance your understanding of Voiceflow's features and capabilities.
Show steps
- Visit the Voiceflow documentation website
- Read through the getting started guide and basic concepts
- Follow along with the interactive tutorials on Voiceflow's platform
Practice Building Chatbots
Show steps
Practice building and testing chatbots to improve understanding of the principles and techniques involved.
Show steps
- Create a simple chatbot using Voiceflow's visual interface
- Handle user input and respond with appropriate messages
- Implement conditional logic to handle complex interactions
- Test and iterate on your chatbot to improve its functionality
Attend Chatbot Industry Workshops
Show steps
Participate in industry events to connect with professionals, learn about current trends, and gain insights into chatbot development.
Browse courses on
Conversational AI
Show steps
- Research upcoming chatbot-related workshops and conferences
- Register and attend the events
- Network with other attendees and speakers
- Learn about the latest advancements and best practices in chatbot development
Contribute to Voiceflow's Open Source Projects
Show steps
Engage in open-source projects related to Voiceflow to enhance your skills and contribute to the chatbot development community.
Show steps
- Explore Voiceflow's GitHub repository
- Identify an area where you can contribute
- Fork the repository and make your changes
- Submit a pull request and collaborate with the Voiceflow team
Career center
Reading list
Share
Similar courses
OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.
Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.
Find this site helpful? Tell a friend about us.
We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.
Your purchases help us maintain our catalog and keep our servers humming without ads.
Thank you for supporting OpenCourser.
