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Total Quality Management (TQM)

Total Quality Management (TQM) is a management approach that seeks to improve the quality of products and services through the involvement of all employees in the organization. This methodology was popularized by W. Edwards Deming, Joseph M. Juran, Armand V. Feigenbaum, and Philip B. Crosby during the 1950s–1980s. TQM focuses on continuous improvement and customer satisfaction and has been widely adopted by businesses around the world.

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Total Quality Management (TQM) is a management approach that seeks to improve the quality of products and services through the involvement of all employees in the organization. This methodology was popularized by W. Edwards Deming, Joseph M. Juran, Armand V. Feigenbaum, and Philip B. Crosby during the 1950s–1980s. TQM focuses on continuous improvement and customer satisfaction and has been widely adopted by businesses around the world.

What is Total Quality Management (TQM)?

TQM is a comprehensive approach to managing an organization that emphasizes the importance of quality in all aspects of its operations. It seeks to improve the quality of products and services, as well as the processes that create them. TQM is based on the idea that everyone in the organization has a role to play in achieving quality, and it requires the involvement of all employees, from top to bottom.

Why Should You Learn About Total Quality Management (TQM)?

There are many reasons why you might want to learn about TQM. Perhaps you are a business owner or manager who is looking for ways to improve the quality of your products or services. Or, you may be a student who is interested in pursuing a career in quality management. Whatever your reason, learning about TQM can help you to:

  • Improve the quality of your products or services
  • Reduce costs
  • Increase customer satisfaction
  • Gain a competitive advantage
  • Develop your career in quality management

How Online Courses Can Help You Learn Total Quality Management (TQM)

There are a number of online courses that can help you learn about TQM. These courses can provide you with the knowledge and skills you need to improve the quality of your products or services, reduce costs, increase customer satisfaction, and gain a competitive advantage. Courses like Master Certified Manager of Quality (CMQ/OE) Essentials and Quality Management Systems: Management and Control of Quality can aid you in learning TQM and TQM-related topics.

Online courses offer a number of benefits over traditional classroom courses. They are typically more flexible and affordable, and they allow you to learn at your own pace. Additionally, online courses often provide access to a wider range of resources, such as discussion forums and webinars.

Are Online Courses Enough to Fully Understand Total Quality Management (TQM)?

While online courses can be a helpful learning tool, most are not enough to fully understand TQM. TQM is a complex topic that requires a combination of theoretical knowledge and practical experience. To fully understand TQM, you will likely need to supplement your online coursework with other learning experiences, such as:

  • Reading books and articles about TQM
  • Attending conferences and workshops on TQM
  • Working with a mentor or coach who has experience with TQM

By combining online courses with other learning experiences, you can gain a comprehensive understanding of TQM and its benefits.

Path to Total Quality Management (TQM)

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Reading list

We've selected eight books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Total Quality Management (TQM).
Classic work by W. Edwards Deming on the PDCA cycle, a fundamental tool for continuous improvement in TQM.
Focuses on the role of the customer in TQM and provides guidance on how to implement TQM in a customer-centric organization.
Provides a comprehensive overview of statistical quality control (SQC), which key tool for TQM and is used to monitor and improve processes.
Describes the Toyota Production System (TPS), which lean manufacturing system that has been adopted by many organizations around the world as part of their TQM efforts.
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