Total Quality Management (TQM)
May 14, 2024
3 minute read
Total Quality Management (TQM) is a management approach that seeks to improve the quality of products and services through the involvement of all employees in the organization. This methodology was popularized by W. Edwards Deming, Joseph M. Juran, Armand V. Feigenbaum, and Philip B. Crosby during the 1950s–1980s. TQM focuses on continuous improvement and customer satisfaction and has been widely adopted by businesses around the world.
What is Total Quality Management (TQM)?
TQM is a comprehensive approach to managing an organization that emphasizes the importance of quality in all aspects of its operations. It seeks to improve the quality of products and services, as well as the processes that create them. TQM is based on the idea that everyone in the organization has a role to play in achieving quality, and it requires the involvement of all employees, from top to bottom.
Why Should You Learn About Total Quality Management (TQM)?
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Find a path to becoming a Total Quality Management (TQM). Learn more at:
OpenCourser.com/topic/l2odcs/total
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Total Quality Management (TQM).
Describes the management system developed by W. Edwards Deming, one of the most influential figures in the TQM movement.
Classic work by W. Edwards Deming on the PDCA cycle, a fundamental tool for continuous improvement in TQM.
Focuses on the role of the customer in TQM and provides guidance on how to implement TQM in a customer-centric organization.
Provides a comprehensive overview of statistical quality control (SQC), which key tool for TQM and is used to monitor and improve processes.
Describes the lean manufacturing approach, which is closely related to TQM and shares many of its principles.
Describes the Toyota Production System (TPS), which lean manufacturing system that has been adopted by many organizations around the world as part of their TQM efforts.
Comprehensive textbook on TQM that covers the key concepts and practices of TQM in a clear and concise manner.
Practical guide to the tools and techniques used in TQM, including statistical process control, design of experiments, and quality improvement methods.
For more information about how these books relate to this course, visit:
OpenCourser.com/topic/l2odcs/total
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