Quality Management Systems:Management and Control of Quality from Udemy

While quality isn't a new business concept, quality goods and services do continue to play a key role in generating the reputation that can give your organisation its competitive edge. Consistently offering high quality leads to loyal customers, who can reward your company with positive recommendations that lead to new customers. The Total Quality Management (TQM) approach changed the way businesses look at everything from customers, to human resources, to manufacturing and service processes. Now it's widely recognised that, in order to keep up with the ever-changing conditions and direction of an organisation, all business activities need to incorporate quality principles that function effectively as a system.

This course will teach you the basic principles and applications of quality management and a performance excellence approach to business activities. By examining current methods for organisational performance management, you'll learn the most sustainable ways to deliver increased value to both customers and stakeholders. You'll also discover how to improve personal and organisational learning, and how to increase the overall aptitudes and effectiveness of your business.

Based on practical, real-world expertise, this course is suited to a broad audience that includes both business owners and managers looking to improve procedures, and design quality management projects with a company-wide focus. You'll learn how to develop and implement strategies for excellence that focus on customers' needs. You'll also learn how well-planned performance systems make the most of both people and procedures to sustain excellence, manage the information that leads to good decision-making, and accomplish business goals.

By the end of this course, you'll have a valuable skill set that that will allow you to apply all the principles of quality management and performance excellence to your business. You'll understand the concept of improving procedural efficiencies and outcomes, and you'll know how to create, implement, and maintain a culture of excellence in the workplace that will enable your business to meet goals and change with the times.

What's inside

Learning objectives

You will be able to develop, implement, and sustain a performance excellence culture and improve overall organizational effectiveness and capabilities
You will have the ability to apply the basic principles of qm and performance excellence, improve your processes and satisfy your customers and employees
You will understand the various perspectives from which quality is viewed in order to fully appreciate its role in the many parts of a business organization

You will learn the foundations and principles of the quality management philosophies and frameworks with the most impact on quality management practices
You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture
You will be able to describe the various types of quality costs and approaches used for quality cost measurement

You will be able to develop, implement, and sustain a performance excellence culture and improve overall organizational effectiveness and capabilities
You will have the ability to apply the basic principles of qm and performance excellence, improve your processes and satisfy your customers and employees
You will understand the various perspectives from which quality is viewed in order to fully appreciate its role in the many parts of a business organization
You will learn the foundations and principles of the quality management philosophies and frameworks with the most impact on quality management practices
You will have gained the skills to build, develop and sustain an effective quality management and performance excellence culture
You will be able to describe the various types of quality costs and approaches used for quality cost measurement

Syllabus

You will understand the various definitions and perspectives of quality, learn the principles and foundations of TQ philosophy and frameworks, and the three levels of quality in organizations.

Course Introduction

Download the Presentation Slides

Defining Quality

Total Quality - Principles, Practices, Techniques

Levels of Quality

Section Closure

You will learn the importance of viewing organizations as systems and understand the roles that quality plays in different sectors and types of organzations.

Quality in Manufacturing and Services

Quality in Health Care,Education,Small Businesses,Non-Profits,and Public Sector

You will learn the basics and applications of the TQM philosophies of Deming, Juran, and Crosby. You will understand the framework of Baldrige Award, that we will use throughout the course.

Deming Philosophy Foundations

Deming's 14 Points

The Juran and Crosby Philosophy

Quality Management Frameworks - The Malcolm Baldrige Award

Quality Management Frameworks - International Programs

You will be able to apply the best leadership concepts and practices in a TQ environment and the process of formulating and implementing TQ-based strategies.

Leadership for Quality

Strategic Planning

You will understand and be able to apply the concept of customer-driven quality, including customer satisfaction and loyalty, CRM, and measuring customer satisfaction.

Customer Satisfaction and Loyalty

Identifying Customers. Customer Information.

Customer Relationship Management

Measuring Customer Satisfaction

You will learn how to build a workforce environment conducive to high performance, how to manage and sustain it over the time.

Principles of Engagement and Motivation

Designing High Performance Work Systems - Part 1

Designing High Performance Work Systems - Part 2

Managing and Sustaining the Work System

You will be able to design, control, and improve process management activities that support high performance.

Business Processes. Designing Work Processes.

Process Control and Improvement

You will be able to design and use effective measurement systems and information management systems in order to achieve high performance and meet an organization's strategic objectives.

The Scope of Performance Measurement

Designing Effective Performance Measurement Systems

Analysing and Using Performance Data

The Cost of Quality

Knowledge Management

You will understand some of the barriers and pitfalls to developing a sustainable performance excellence-based organization and how to overcome them.

Organizational Culture and Performance Excellence

Change Management

Sustaining the Quality Organization

You will learn the basics of Six Sigma and Six Sigma Methodology. You will learn more about the most common continuous improvement and Lean tools, and their applications in TQ.

Six Sigma Methodology

Tools for Process Improvement

Lean Tools

Quality Cost Management

Quality Cost Measurement

Quality Costs Reporting

Quality Costs and Decision Making

Quality Cost Control - Choosing a Standard

Quality Cost Control - Performance Reports

Course Closure

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Introduces the philosophies and frameworks of quality management experts Deming, Juran, and Crosby, forming a strong foundation in the field

Provides a systematic approach to improving performances by defining specific goals and objectives

Teaches the cost of quality and how to measure it

Covers various methods for improving business processes, such as Six Sigma and Lean tools

Suitable for both business owners and managers looking to implement quality management initiatives

Based on practical, real-world expertise, providing valuable insights applicable to various industries

Reviews summary

Course well received

Learners say this course was easy to understand but difficult to apply. They appreciated the instructor's expertise but found the slides too text-heavy.

Course material effectively presented.

Instructor known as an expert.

Concepts difficult to apply.

Slides contained too much text.

"slides are full of sentences"

"made it worse as you read the whole line by line"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Quality Management Systems:Management and Control of Quality with these activities:

Practice Problem Solving with Quality Management Scenarios

Show steps

Analyze and solve real-world quality management case studies to develop your critical thinking and problem-solving skills in the context of quality management.

Browse courses on Problem Solving

Show steps

Identify a case study
Analyze the case
Propose solutions

Attend a Quality Management Study Group

Show steps

Join a study group to engage in discussions, share insights, and learn from peers with diverse perspectives on quality management.

Browse courses on Quality Management

Show steps

Find a study group
Prepare for discussions
Participate actively

Complete Online Tutorials on Quality Management

Show steps

Enroll in online tutorials to supplement your learning, access interactive content, and gain a deeper understanding of quality management concepts and practices.

Browse courses on Quality Management

Show steps

Identify and select tutorials
Complete the tutorials
Review and reinforce concepts

Five other activities

Expand to see all activities and additional details

Show all eight activities

Review Deming's Out of the Crisis

Show steps

Review Deming's foundational work on quality management to gain a deeper understanding of the principles and practices that are essential for organizational excellence.

View The New Economics for Industry, Government,... on Amazon

Show steps

Read Deming's book
Take notes on key concepts
Summarize the book's main points

Enroll in a Quality Management Workshop

Show steps

Attend a workshop to gain practical skills and insights from industry experts, and engage in hands-on exercises to enhance your understanding of quality management principles.

Browse courses on Quality Management

Show steps

Research and select a workshop
Register for the workshop
Attend the workshop

Create a Quality Management Resource Hub

Show steps

Compile a comprehensive collection of resources on quality management to enhance your knowledge and stay up-to-date with industry best practices.

Browse courses on Quality Management

Show steps

Gather articles, whitepapers, and case studies
Classify and organize resources
Create a central repository

Develop a Quality Improvement Plan for a Real-World Organization

Show steps

Apply your understanding of quality management to a real-world scenario by developing a comprehensive improvement plan that addresses specific quality challenges within an organization.

Show steps

Identify a problem or opportunity
Gather and analyze data
Develop a plan
Implement the plan
Evaluate and improve

Volunteer at a Quality-Focused Organization

Show steps

Gain hands-on experience and contribute to a quality-focused organization, applying your knowledge in a practical setting.

Browse courses on Quality Management

Show steps

Identify a volunteer opportunity
Contact the organization
Participate in volunteer activities

Career center

Learners who complete Quality Management Systems:Management and Control of Quality will develop knowledge and skills that may be useful to these careers:

Quality Systems Manager

Quality Management Systems:Management and Control of Quality can provide valuable knowledge for Quality Systems Managers who are responsible for developing and maintaining quality management systems within their organizations. This course covers a range of topics that are relevant to quality systems management, including quality principles, quality management frameworks, and quality improvement tools and techniques.

See salaries and explore the career path for Quality Systems Manager

Quality Auditor

Quality Management Systems:Management and Control of Quality covers how to conduct quality audits and how to use audit results to improve quality. This knowledge is essential for Quality Auditors who are responsible for assessing the quality of products, processes, and systems and who want to make recommendations for improvement.

See salaries and explore the career path for Quality Auditor

Chief Quality Officer

Quality Management Systems:Management and Control of Quality teaches the basic principles and applications of quality management and a performance excellence approach to business activities. This course is well-suited for Chief Quality Officers who are responsible for developing and implementing quality management systems and for overseeing the overall quality of products and services.

See salaries and explore the career path for Chief Quality Officer

Operations Manager

Quality Management Systems:Management and Control of Quality teaches you how to design, control, and improve process management activities that support high performance. This knowledge is essential for Operations Managers who are responsible for the day-to-day operations of organizations and who want to improve the efficiency and effectiveness of their operations.

See salaries and explore the career path for Operations Manager

Management Consultant

Quality Management Systems:Management and Control of Quality can provide valuable knowledge for Management Consultants who work with clients to improve their business processes and performance. This course covers a range of topics that are relevant to management consulting, including quality management, strategic planning, and organizational culture.

See salaries and explore the career path for Management Consultant

Project Manager

Quality Management Systems:Management and Control of Quality covers a number of topics that can be useful for Project Managers, including the principles of quality management, risk management, and stakeholder management. This course can help Project Managers to better understand the role of quality in project management and to develop the skills needed to manage projects successfully.

See salaries and explore the career path for Project Manager

Business Analyst

Quality Management Systems:Management and Control of Quality covers several topics that can be useful for Business Analysts, including the principles of quality management, process analysis, and improvement, and stakeholder analysis. This course can help Business Analysts to better understand the role of quality in business and to develop the skills needed to improve the quality of business processes.

See salaries and explore the career path for Business Analyst

Quality Engineer

Quality Management Systems:Management and Control of Quality covers the basics of quality management and performance excellence, including quality principles, quality management frameworks, and quality improvement tools and techniques. This course can help Quality Engineers gain a better understanding of the fundamentals of quality management and to develop the skills needed to implement and manage quality systems.

See salaries and explore the career path for Quality Engineer

Quality Assurance Manager

Quality Management Systems:Management and Control of Quality teaches you the principles and practices of quality management and performance excellence. This course can be useful for Quality Assurance Managers, as it can help them to improve their understanding of quality management and to develop the skills needed to manage quality assurance programs within their organizations.

See salaries and explore the career path for Quality Assurance Manager

Operational Excellence Manager

Quality Management Systems:Management and Control of Quality can provide valuable insights for Operational Excellence Managers who are responsible for optimizing processes and improving the overall performance of their organizations. This course covers the principles of quality management, customer-driven quality, and high-performance work systems.

See salaries and explore the career path for Operational Excellence Manager

Process Improvement Analyst

Quality Management Systems:Management and Control of Quality covers a range of topics related to process management, including business process design, process control, and process improvement. This course can help Process Improvement Analysts to gain a better understanding of these topics and to develop the skills needed to improve processes within their organizations.

See salaries and explore the career path for Process Improvement Analyst

Continuous Improvement Manager

Quality Management Systems:Management and Control of Quality will teach you the basics of Six Sigma and Six Sigma Methodology. You will learn more about the most common continuous improvement and Lean tools, and their applications in TQ. This knowledge can be valuable for Continuous Improvement Managers who are tasked with improving processes within their organizations.

See salaries and explore the career path for Continuous Improvement Manager

Quality Control Inspector

In Quality Management Systems:Management and Control of Quality you will learn the importance of viewing organizations as systems and understand the roles that quality plays in different sectors and types of organizations. This course can provide valuable information for Quality Control Inspectors who work in different sectors and organizations, helping them to understand the importance of quality in their specific work context.

See salaries and explore the career path for Quality Control Inspector

Quality Assurance Analyst

Quality Management Systems:Management and Control of Quality offers practical, real-world expertise in quality management and performance excellence. By taking this course you can build a valuable skill set that will allow you to apply all the principles of quality management to your business. This course can help Quality Assurance Analysts gain an understanding of quality management philosophies and frameworks, which can help them to be more successful in their work. This course may be useful for Quality Assurance Analysts who want to improve their understanding of the principles and practices of quality management.

See salaries and explore the career path for Quality Assurance Analyst

Quality Manager

Quality Management Systems:Management and Control of Quality will teach you the basic principles and applications of quality management and a performance excellence approach to business activities. This course is suited to a broad audience that includes both business owners and managers looking to improve procedures. This course may be useful for Quality Managers who want to learn about quality principles in order to improve their management practices.

See salaries and explore the career path for Quality Manager