Competing in a Customer-Centric World by Don Peppers
Led by Don Peppers, one of the world’s most respected experts on customer experience and customer focused business strategy, this course will offer in-depth insights into how to build and maintain a truly customer-centric business.
Over the four hours that this training takes, you will acquire the necessary abilities to engage customers, make the most out of your services, and overall, improve performance in your company.
What you'll learn
- Effectively understand and adapt to the rapidly changing needs of your customers
- Properly align your products and services to provide long term customer value
- The skills needed to build trust between your customers and organization
- How technology can be used to further enhance the customer experience
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| Rating | Not enough ratings |
|---|---|
| Length | 2 weeks |
| Effort | 2 weeks, 4–6 hours per week |
| Starts | On Demand (Start anytime) |
| Cost | $249 |
| From | WOBI via edX |
| Instructor | Don Peppers |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business & Management |
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Supervisor Customer Services 2 $49k
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Regulatory, Economics, & Environment Subject Matter Experts $69k
Customer Services Analyst $70k
Ammunitions Experts $71k
President Customer Services $272k
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| Rating | Not enough ratings |
|---|---|
| Length | 2 weeks |
| Effort | 2 weeks, 4–6 hours per week |
| Starts | On Demand (Start anytime) |
| Cost | $249 |
| From | WOBI via edX |
| Instructor | Don Peppers |
| Download Videos | On all desktop and mobile devices |
| Language | English |
| Subjects | Business |
| Tags | Business & Management |
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