OpenCourser brand icon
Sign in
We may earn an affiliate commission when you visit our partners.

Contact Center

Save
Coming soon We're preparing course recommendations and better information about Contact Center. Check back soon for more details.

Path to Contact Center

Take the first step.
We've curated one courses to help you on your path to Contact Center. Use these to develop your skills, build background knowledge, and put what you learn to practice.
Sorted from most relevant to least relevant:

Share

Help others find this page about Contact Center: by sharing it with your friends and followers:
Facebook
LinkedIn
Reddit
X
Link
Email

Reading list

We've selected 12 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Contact Center.
Call Center Management on Fast Forward
Save
Provides a comprehensive overview of the contact center industry and discusses the latest trends and technologies.
Call Center Management on Fast Forward
Paperback
Check
Call Center Management on Fast Forward
Kindle Edition
Check
Cover image
Corporate Communication through Social Media
Save
Provides a comprehensive overview of contact center management, covering topics such as staffing, scheduling, quality assurance, and performance measurement.
Corporate Communication through Social Media:...
Paperback
$$
Cover image
Pro Apache Struts with Ajax
Save
Practical guide to designing and implementing a contact center, covering topics such as capacity planning, technology selection, and staffing.
Pro Apache Struts with Ajax (Expert's Voice in Java)
Paperback
$$
Cover image
Customer Experience 3.0
Save
Practical guide to developing and using contact center metrics, KPIs, and reports to improve performance.
Customer Experience 3.0: High-Profit Strategies in...
Hardcover
$$
Customer Experience 3.0: High-Profit Strategies in...
Kindle Edition
$
Cover image
Call Center Management on Fast Forward
Save
Discusses the latest trends and technologies in call center management and provides advice on how to adapt to the changing landscape.
Call Center Management on Fast Forward: Succeeding...
Paperback
$$
Cover image
Needs Assessment Basics
Save
Provides a comprehensive guide to contact center training, covering topics such as needs assessment, curriculum development, and delivery.
Needs Assessment Basics
Paperback
$$
Cover image
Navigating the Customer Contact Center in the 21st...
Save
Provides a comprehensive guide to contact center workforce management, covering topics such as forecasting, scheduling, and performance management.
Navigating the Customer Contact Center in the 21st...
Paperback
$$
Cover image
Built to Win
Save
Provides a comprehensive overview of customer experience management and discusses how to develop and implement a customer-centric strategy.
Built to Win: Designing a Customer-Centric Culture...
Kindle Edition
$$
Cover image
How to Be a Great Call Center Representative
Save
Provides a step-by-step guide to developing and using contact center metrics to improve performance.
How to Be a Great Call Center Representative
Paperback
Check
How to Be a Great Call Center Representative
Kindle Edition
Check
Cover image
Achieving Excellence Through Customer Service
Save
Provides a comprehensive guide to contact center management, covering topics such as strategy, operations, and technology.
Achieving Excellence Through Customer Service
Hardcover
$$
(Pусский) Первоклассный сервис как конкурентное преимущество...
Kindle Edition
$
Achieving Excellence Through Customer Service
Paperback
$
Achieving Excellence Through Customer Service 5th...
Paperback
$$
Cover image
Handbook of Organizational Performance
Save
Provides a comprehensive guide to contact center performance management, covering topics such as metrics, targets, and rewards.
Handbook of Organizational Performance
Paperback
$$$
Handbook of Organizational Performance: Behavior...
Kindle Edition
$$$
Cover image
Risk and Safety Management in the Leisure, Events,...
Save
Provides a collection of case studies from contact centers that have successfully implemented best practices.
Risk and Safety Management in the Leisure, Sport,...
Paperback
$$$
Share and help others explore Contact Center:
Facebook LinkedIn X Reddit Link Email
Our mission

OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.

Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.

Find this site helpful? Tell a friend about us.

Affiliate disclosure

We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.

Your purchases help us maintain our catalog and keep our servers humming without ads.

Thank you for supporting OpenCourser.

© 2016 - 2025 OpenCourser