Customer Service Leadership
Digital Transformation for Leaders,
Customer service leadership is an exciting responsibility—and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams face. Learn to lead with intention, and set a direction that is right for your customers, employees, and organization. This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success.
Contents:
- Introduction
- 1. Establishing a Foundation
- 2. Engaging with Customers
- 3. Building a Strong Approach
- Conclusion
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| Rating | Not enough ratings |
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| Length | 1h 12m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Brad Cleveland |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Management Team Leadership |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 12m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Brad Cleveland |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Customer Service Management Team Leadership |
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