Management Technologies for E-Commerce and E-Business Applications

MythorReality?,”toprovideaforumforopendiscussionofthestate-of-the-art andrequirementsforquality-of-servicecon?guration,monitoring,andenfor- ment. Thisworkshopowesitssuccesstoallthemembersofthetechnicalprogram committee,whodidanexcellentjobofencouragingtheircolleaguesinthe?eld tosubmithigh-qualitypapers,andwhodevotedalotoftheirtimetohelpcreate anoutstandingtechnicalprogram. Wethankthemsincerely. Wearealsovery gratefultothevolunteerreviewerswhogavegenerouslyoftheirtimetomake thereviewprocesse?ective. October2002 GilbertBabin MetinFeridun PeterKropf Organization The13thIFIP/ onsandManagement(DSOM2002)wassponsoredbyIFIP(TC6,Communi- tionSystems;WG6. 6,ManagementofNetworksandDistributedSystems),the IEEECommunicationsSociety,theMinist`eredelaRecherche,delaScienceetde laTechnologieduQu´ebec,IBM,CIRANO(CenterforInteruniversityResearch andAnalysisonOrganizations),CRT(CenterofResearchonTransportation), andBombardier. ConferenceChairs MetinFeridun,IBMResearch,Switzerland PeterKropf,UniversityofMontreal,Canada LocalArrangementsChair GilbertBabin,HEC,Montreal,Canada TechnicalProgramCommittee SebastianAbeck,UniversityofKarlsruhe,Germany NikosAnerousis,Voicemate,USA GilbertBabin,HECMontreal,Canada RaoufBoutaba,UniversityofWaterloo,Canada TorstenBraun,UniversityofBern,Switzerland MarcusBrunner,NECEurope,Germany MarkBurgess,UniversityCollegeOslo,Norway OmarCherkaoui,UniversityofQuebecinMontreal,Canada AlexanderClemm,CiscoSystems,USA TheodorCrainic,UniversityofMontreal,Canada MarkusDebusmann,FHWiesbaden,Germany GabiDreo-Rodosek,LRZMunich,Germany OlivierFestor,LORIA/INRIA,France KurtGeihs,TechnicalUniversityBerlin,Germany Heinz-GerdHegering,UniversityofMunich,Germany JosephHellerstein,IBMResearch,USA GabrielJakobson,GabrielJakobsonAssociates,USA BrigitteJaumard,UniversityofMontreal,Canada AlexanderKeller,IBMResearch,USA YoshiakiKiriha,NEC,Japan LundyLewis,AprismaManagementTechnologies,USA VIII Organization AntonioLiotta,UniversityofSurrey,UK EmilLupu,ImperialCollege,UK HananLut?yya,UniversityofWesternOntario,Canada Jean-PhilippeMartin-Flatin,CERN,Switzerland GeorgePavlou,UniversityofSurrey,UK AikoPras,UniversityofTwente,TheNetherlands DannyRaz,Technion,Israel JuergenSchoenwaelder,TechnicalUniversityofBraunschweig,Germany AdarshpalSethi,UniversityofDelaware,USA MorrisSloman,ImperialCollege,UK RolfStadler,KTHStockholm,Sweden BurkhardStiller,ETHZurich,Switzerland RobertWeihmayer,VerizonE-Business,USA CarlosB. Westphall,FederalUniversityofSantaCatarina,Brazil Reviewers HamidAsgari,ThalesResearch,UK ChrisBohoris,UniversityofSurrey,UK MarkusDebusmann,FHWiesbaden,Germany ParisFlegkas,UniversityofSurrey,UK KlausHerrmann,TechnicalUniversityBerlin,Germany Sye-LoongKeoh,ImperialCollege,London,UK RemcovandeMeent,UniversityofTwente,TheNetherlands ThomasSchwotzer,TechnicalUniversityBerlin,Germany MartinStiemerling,NECEurope,Germany AndreasTanner,TechnicalUniversityBerlin,Germany AlvinYew,UniversityofSurrey,UK TableofContents KeynoteSpeakers MoreResearchIsIndeedNeededinE-commerce;WhereWereBusiness AcademiciansWhenWeNeededThem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Jacques Nantel (HEC Montreal) . . . . . . . . . . . . . . . . . . . . . . . . . 2 Ellen Stokes (IBM/Tivoli Systems Management) PanelSession . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Gabi Dreo Rodosek (Leibniz Supercomputing Center), Metin Feridun (IBM Research) ManagingQualityofService ModelingofService-LevelAgreementsforComposed Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 DavidDaly(UniversityofIllinoisatUrbana-Champaign),GautamKar (IBM T. J. Watson Research Center), William H. Sanders (University of Illinois at Urbana-Champaign) forHigh-SpeedIPNetworks. . . . . . . . . . . . . .