May 3, 2024
3 minute read
Service Quality Managers are responsible for the quality of customer service provided by a company. They work with employees to ensure that they are providing excellent customer service and that customers are satisfied with their interactions with the company. Service Quality Managers typically have a strong understanding of customer service best practices and are able to develop and implement policies and procedures that improve the quality of customer service.
Education and Training
Most Service Quality Managers have a bachelor's degree in business administration or a related field. Some may also have a master's degree in business administration or a related field. Service Quality Managers typically have several years of experience in customer service before they are promoted to a management position.
78zlsh|
Find a path to becoming a Service Quality Manager. Learn more at:
OpenCourser.com/career/78zlsh/service
Reading list
We haven't picked any books for this reading list yet.
This detailed book provides practical, step-by-step guidance on developing and implementing service strategies, with case studies and examples.
This textbook provides an in-depth exploration of service management and strategy, with theoretical frameworks, case studies, and practitioner insights.
This classic book explores the marketing of services, emphasizing customer-focused strategies and the integration of services across the organization.
This practical guide focuses on service design and innovation, providing techniques and tools for creating value-added services that meet customer needs.
This groundbreaking book presents the service-dominant logic theory, which challenges traditional views of marketing and emphasizes the central role of services in value creation.
This influential book discusses the shift towards an experience economy, where businesses create memorable experiences for customers rather than simply selling products or services.
This research-oriented book explores the emerging field of service science, which seeks to develop scientific principles and methods for improving service systems.
For more information about how these books relate to this course, visit:
OpenCourser.com/career/78zlsh/service
Save
