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Using Call Monitoring to Measure Quality
The reputation of your Support Center can make or break your organization. In this course, Using Call Monitoring to Measure Quality, you will learn to identify, maintain, and improve the customer experience. First, you'll learn about deciding on your key performance indicators. Next, you will learn how to use data to measure quality. Finally, you'll learn about the call monitoring process and methodology. When you are finished watching this course, you will have the knowledge and skills necessary to improve on your service quality.
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Collateral Monitoring $45k
Monitoring and Evaluation Coordinator $62k
Financial Monitoring Analyst $70k
Risk Monitoring Analyst 2 $72k
Monitoring Officer $75k
AR Monitoring Analyst $82k
BMC Monitoring $88k
Technical Quality Analyst (Call Monitoring) $90k
Monitoring Admin $92k
Monitoring and Controls Engineer $93k
Senior Technical Quality Analyst (Call Monitoring) $132k
IT Monitoring Engineer $147k
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