Call Center Manager
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April 29, 2024
3 minute read
Call Center Managers oversee operations and staff in a call center environment. These managers ensure that customer service representatives provide high-quality assistance to customers over the phone, email, or chat. Call Center Managers may also be responsible for training new hires, developing performance improvement plans for underperforming employees, and creating and implementing new policies and procedures.
Day-to-Day Responsibilities
The day-to-day responsibilities of a Call Center Manager include:
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Find a path to becoming a Call Center Manager. Learn more at:
OpenCourser.com/career/55wfvc/call
