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Customer Support Manager

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April 13, 2024 Updated April 24, 2025 15 minute read

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A Comprehensive Guide to the Customer Support Manager Career

A Customer Support Manager holds a pivotal role within an organization, overseeing the team responsible for ensuring customer satisfaction and resolving issues. At its core, this position involves guiding support staff, optimizing service processes, and acting as a key link between the company and its customers. They are the architects of the customer experience, striving to create positive interactions that build loyalty and trust.

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Salaries for Customer Support Manager

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$90,000

$120,000

$160,000

$120,000

San Francisco

$106,000

$130,000

$162,000

$130,000

Seattle

$85,000

$116,000

$155,000

$116,000

See all salaries

City

25th Percentile

50th Percentile

75th Percentile

Median

New York

$90,000

$120,000

$160,000

$120,000

San Francisco

$106,000

$130,000

$162,000

$130,000

Seattle

$85,000

$116,000

$155,000

$116,000

Austin

$69,000

$82,000

$103,000

$82,000

Toronto

$83,800

$104,000

$132,000

$104,000

London

£44,000

£54,000

£64,000

£54,000

Paris

€51,000

€62,000

€76,000

€62,000

Berlin

€57,000

€73,000

€97,000

€73,000

Tel Aviv

₪51,000

₪70,000

₪97,000

₪70,000

Singapore

S$45,000

S$56,000

S$71,000

S$56,000

Beijing

¥58,300

¥69,300

¥87,200

¥69,300

Shanghai

¥110,000

¥138,000

¥176,000

¥138,000

Shenzhen

¥313,000

¥505,000

¥653,000

¥505,000

Bengalaru

₹495,000

₹1,120,000

₹2,630,000

₹1,120,000

Delhi

₹401,000

₹550,000

₹701,000

₹550,000

Bars indicate relevance. All salaries presented are estimates. Completion of this course does not guarantee or imply job placement or career outcomes.

Path to Customer Support Manager

Take the first step.

We've curated six courses to help you on your path to Customer Support Manager. Use these to develop your skills, build background knowledge, and put what you learn to practice.

Sorted from most relevant to least relevant:

Exploring Customer Support

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MB-230: Microsoft Dynamics 365 Customer Service Mastery

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Customer Support digital transformation with HubSpot

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Customer Success: Conociendo al Cliente

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Introduction to Norsat BUCs

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Generate a User Experience (UX) Onboarding Map in Miro

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Reading list

We haven't picked any books for this reading list yet.

Relevant careers

Customer Service Specialist

Customer Success Manager

Account Manager

Customer Service Representative

Technical Support Specialist

Help Desk Analyst

Support Engineer

Call Center Representative

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