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Healthcare IT Support

Ashwini S. Davison, M.D., Sylvia Devlin, (R) (M) (QM), CIIP, Ebony Williams, Jessica M. Roosth, and Paul Nagy, PhD, FSIIM

Are you looking to get your foot in the door as a Healthcare IT Support specialist? Do you want to solve technical problems for healthcare professionals and health system employees? Have you always wanted to enter an in-demand field in Health Information Technology? The courses in this specialization are designed to pique your interest regarding the ever-evolving field of IT support in healthcare. In order to help physicians, nurses, pharmacists, and a wide range of other allied health professionals and non-clinical staff, you need to be familiar with the basic language of healthcare. Through this 4-course specialization, we’ll take you on a whirlwind tour of what it means to play a critical role in maintaining the ongoing operations of a hospital, health system, clinic or other healthcare setting. You’ll be introduced to the basics of health IT fundamentals, the different technologies relevant to healthcare, and important aspects of data security, privacy and compliance. You’ll have an opportunity to hear stories of inspiration from health IT staff who once were in your shoes. Go behind-the-scenes at a large hospital to learn about the many ways in which IT support staff play a role in helping patients, providers and the population. You’ll even receive tips on job interviews and advice on how to succeed on this career path.

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What's inside

Four courses

The Critical Role of IT Support Staff in Healthcare

This exciting course introduces you to the various roles in IT support common in healthcare. IT support staff play critical roles in clinics, hospitals, and emergency rooms, as well as skilled nursing facilities, ambulatory surgical centers, virtual care settings, and even patients' homes. You'll learn about the unique challenges and rewards of working in Health IT and hear from IT support staff at Johns Hopkins about their experiences.

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Health Information Technology Fundamentals

In this course, you will get an overview of the health IT ecosystem, with a focus on electronic health records (EHRs). We'll cover the factors that led to the shift from paper to digital records, the major vendors, and the features of EHRs, such as computerized provider order entry, clinical decision support, documentation capabilities, and medication reconciliation. We'll also discuss the role of EHRs throughout the patient journey, from scheduling to inpatient admissions.

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Operations and Patient Safety for Healthcare IT Staff

Now that you've been introduced to Health IT and the role of EHRs, we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools.

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Healthcare Data Security, Privacy, and Compliance

In the final course of the Healthcare IT Support program, we will focus on the types of healthcare data you need to be aware of, the complexities of security and privacy within healthcare, and issues related to compliance and reporting.

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Time

0 hours

Level

Introductory

Via

Coursera

Institution

Johns Hopkins University

Instructors

Ashwini S. Davison, M.D.

Sylvia Devlin, (R) (M) (QM), CIIP

Ebony Williams

Jessica M. Roosth

Paul Nagy, PhD, FSIIM

Level

Introductory

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