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Margaret Kilduff, Ph.D.

The healthcare tetralogy specialization is intended for anyone interested in healthcare organization as practiced in the United States. A range of healthcare organizations are discussed (e.g., medical, dental, pharmaceutical, and public health). The specialization is particularly useful to anyone working in the healthcare industry who either has: 1) a developing interest in the issues important to the administration of healthcare organization operations; or 2) some expertise, but wishes an overview or refresher of the issues. However, those who do not work in the healthcare industry, but who interact with healthcare organizations of any type as patients/consumers will also find the specialization informative. Through the four courses in the specialization, you will cover many aspects of healthcare organization operations including the relationship between healthcare organizations and the health system as well as health care delivery, business process management, and quality improvement within healthcare organizations. Upon completion of the specialization, those who interact with healthcare organizations as patients/consumers will have a better understanding of the issues involved in the effective administration of healthcare organizations and operations. Those working in the healthcare industry, upon completion of the specialization, will be better able to contribute to the effective administration of the healthcare organization’s operations.

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What's inside

Four courses

Healthcare Organizations and the Health System

(0 hours)
Have you ever been in a healthcare waiting room and thought about how the organization could be more efficient? This course provides an overview of healthcare organizations, their administration and management, and their governance.

Health Care Delivery in Healthcare Organizations

(0 hours)
Have you ever needed health care and thought there must be better ways to get or deliver health care? This course provides an overview of health care delivery, including healthcare consumerism, the patient's perspective, health care delivery for sickness and treatment, as well as health care delivery for health and wellness.

Business Process Management in Healthcare Organizations

(0 hours)
Have you ever needed to resolve a billing or other issue with a healthcare organization and thought that there must be a better, more efficient, and more customer-friendly way to operate such a business process? This course provides an overview of healthcare organization business processes including business process management approaches as well as a discussion of healthcare organization entrepreneurship as a business process.

Quality Improvement in Healthcare Organizations

(0 hours)
Have you ever thought healthcare quality could be improved? This course provides an overview of quality and quality improvement programs, measures, and data in healthcare organizations.

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