Accessing applications via a Software-as-a-Service model is becoming more common & very attractive to businesses. Meanwhile, IT Operations teams are expected to secure, manage, and support these applications while having limited technical access to them or their underlying infrastructure.
Read more
Accessing applications via a Software-as-a-Service model is becoming more common & very attractive to businesses. Meanwhile, IT Operations teams are expected to secure, manage, and support these applications while having limited technical access to them or their underlying infrastructure.
Accessing applications via a Software-as-a-Service model is becoming more common & very attractive to businesses. Meanwhile, IT Operations teams are expected to secure, manage, and support these applications while having limited technical access to them or their underlying infrastructure.
In this path, you will learn about the SaaS delivery model and the challenges it can pose for both the business and the IT department. You’ll learn the skills necessary to understand and manage SaaS contracts and troubleshooting & communication tips for liasing with your SaaS users and the application vendors. You’ll also learn how to proactively prepare for a SaaS crisis and how to guide your business through one when an outage strikes.
What's inside
Four courses
Identifying SaaS Operational Challenges for the Business
(1 hours)
Identifying SaaS Operational Challenges for the Business
(1 hours)
Identifying SaaS Operational Challenges for IT
(1 hours)
Identifying SaaS Operational Challenges for IT
(1 hours)
Managing Software-as-a-Service Contracts
(0 hours)
Managing Software-as-a-Service Contracts
(0 hours)
Liaising with SaaS Users and Vendors
(1 hours)
Liaising with SaaS Users and Vendors
(1 hours)Learning objectives
- Benefits of software-as-a-service applications
- Integrating saas into your it policies and procedures
- Touch points between saas and your existing infrastructure and applications
- Business expectations of saas including regulations and compliance
- Saas contracts, service levels, and metrics
- Preparing for and managing a saas crisis
- Communication tips for managing expectations during a saas outage
- Benefits of software-as-a-service applications
- Integrating saas into your it policies and procedures
- Touch points between saas and your existing infrastructure and applications
- Business expectations of saas including regulations and compliance
- Saas contracts, service levels, and metrics
- Preparing for and managing a saas crisis
- Communication tips for managing expectations during a saas outage
Save this collection
Save
OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.
Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.
Find this site helpful? Tell a friend about us.
We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.
Your purchases help us maintain our catalog and keep our servers humming without ads.
Thank you for supporting OpenCourser.
