About this Professional Certificate
Healthcare systems strive to offer better treatment and improve its service level for a growing number of patients. Designers can contribute to this goal by offering their unique human-centered thinking and creative solutions. In this program, you will learn key design methods and learn to apply them to healthcare through mastering a unique method of patient journey mapping.
There are several design methods that focus on the patient journey (built upon concepts derived from “customer journey”). By looking into the patient journey in great detail, designers can generate useful solutions for very specific problems. At the same time, other professionals in healthcare can learn how design can help with facilitating better care.
What you'll learn
- Key design methods taught at TU Delft.
- The design process – from understanding the user in context to delivering a great design.
- How to develop a patient journey.
- How and when to use the method of patient journey mapping in design activities.
- How to identify design opportunities starting from the patient journey.
| From | Delft University of Technology (TU Delft), DelftX, Delft University of Technology via edX |
|---|---|
| Hours | 88 |
| Instructors | Annemiek van Boeijen, Jaap J.J. Daalhuizen, Richard H.M. Goossens |
| Language | English |
| Subjects | Business Humanities Art & Design Social Sciences Science |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
STUDENT SERVICES SPECIALIST - JOURNEY $22k
Intake Counselor - Be the First Step in Their Journey $25k
Author of Psychology, A Journey Study Guide $51k
TRAINING SPECIALIST - JOURNEY $51k
Journey Lev Gen Tech $54k
Engineering Technician Journey $54k
Journey-Level Carpenter $56k
Journey Wireman $80k
IS Engineer-Journey $81k
Art Director, Journey Magazine $86k
Journey Leader $94k
journey/foreman/gen.foreman/superintendent $101k
Courses in this Professional Certificate
Listed in the order in which they should be taken
| Starts | Course Information | |
|---|---|---|
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On Demand |
Product Design: The Delft Design Approach (You were viewing this course) Do you want to learn how to design? Using the Delft Design Approach, you will learn how to use a number of key design methods to create meaningful products and services. This... edX | Delft University of Technology (TU Delft), DelftX, Delft University of Technology |
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On Demand |
Design in Healthcare: Using Patient Journey Mapping In this course you will learn about the different experiences patients go through in a medical context. The patient journey explores the interaction between the patient and the... edX | Delft University of Technology (TU Delft), DelftX, Delft University of Technology |
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&
| From | Delft University of Technology (TU Delft), DelftX, Delft University of Technology via edX |
|---|---|
| Hours | 88 |
| Instructors | Annemiek van Boeijen, Jaap J.J. Daalhuizen, Richard H.M. Goossens |
| Language | English |
| Subjects | Business Humanities Art & Design Social Sciences Science |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
STUDENT SERVICES SPECIALIST - JOURNEY $22k
Intake Counselor - Be the First Step in Their Journey $25k
Author of Psychology, A Journey Study Guide $51k
TRAINING SPECIALIST - JOURNEY $51k
Journey Lev Gen Tech $54k
Engineering Technician Journey $54k
Journey-Level Carpenter $56k
Journey Wireman $80k
IS Engineer-Journey $81k
Art Director, Journey Magazine $86k
Journey Leader $94k
journey/foreman/gen.foreman/superintendent $101k
Similar Courses
Sorted by relevance
