About this
Discover how to make your customers and their needs a primary focus, while at the same time developing and sustaining productive customer relationships. Develop skills for listening to customer needs, building rapport with those you're helping, and turning challenging customers into true allies.
In this learning path,
- Build key skills to deliver outstanding customer service.
- Develop your customer service soft skills.
- Learn to serve customers using social media.
| From | LinkedIn Learning |
|---|---|
| Hours | 4 |
| Instructors | Jeff Toister, Noah Fleming, Myra Golden, David Brownlee |
| Language | English |
| Subjects | Business Personal Development |
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An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Primary Therapist 3 $43k
Focus Coach (Amazon.com FC) $45k
Educator-primary $54k
Focus Section Editor/Reporter $56k
Primary Education $61k
Registered Dietician - Clinical Focus $62k
Primary Guide $67k
Primary Clinician $72k
Ophthalmology - Cataract Focus $88k
Micro Focus/Cobol Developer $89k
Customer Focus Team Leader $106k
Product Focus Manager $110k
Courses in this
Listed in the order in which they should be taken
| Starts | Course Information | |
|---|---|---|
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On Demand |
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister... LinkedIn Learning |
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On Demand |
Customer Service: Problem Solving and Troubleshooting Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of... LinkedIn Learning |
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On Demand |
Building Rapport with Customers Want to set yourself up for success each time you interact with a customer? Take steps to establish a genuine, human connection with the person you're speaking with. In this... LinkedIn Learning |
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On Demand |
Customer Service: Handling Abusive Customers What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk... LinkedIn Learning |
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On Demand |
Creating Positive Conversations with Challenging Customers What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction... LinkedIn Learning |
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On Demand |
Listening to Customers (You were viewing this course) Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it's often the biggest area where customer service... LinkedIn Learning |
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|
| From | LinkedIn Learning |
|---|---|
| Hours | 4 |
| Instructors | Jeff Toister, Noah Fleming, Myra Golden, David Brownlee |
| Language | English |
| Subjects | Business Personal Development |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Primary Therapist 3 $43k
Focus Coach (Amazon.com FC) $45k
Educator-primary $54k
Focus Section Editor/Reporter $56k
Primary Education $61k
Registered Dietician - Clinical Focus $62k
Primary Guide $67k
Primary Clinician $72k
Ophthalmology - Cataract Focus $88k
Micro Focus/Cobol Developer $89k
Customer Focus Team Leader $106k
Product Focus Manager $110k
Similar Courses
Sorted by relevance
