IBM IT Support
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.
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Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.
Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started.
Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service.
You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues.
When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search.
You’ll also be prepared to take the CompTIA ITF+ certification exams and receive a 30% discount voucher for the certification exams like A+.
What's inside
Seven courses
Introduction to Technical Support
(0 hours)
Introduction to Technical Support
(0 hours)
Introduction to Hardware and Operating Systems
(0 hours)
Introduction to Hardware and Operating Systems
(0 hours)
Introduction to Software, Programming, and Databases
(0 hours)
Introduction to Software, Programming, and Databases
(0 hours)
Introduction to Networking and Storage
(0 hours)
Introduction to Networking and Storage
(0 hours)
Practice Exam for CompTIA ITF+ Certification
(0 hours)
Practice Exam for CompTIA ITF+ Certification
(0 hours)
Technical Support (IT) Case Studies and Capstone
(0 hours)
Technical Support (IT) Case Studies and Capstone
(0 hours)
Tech Support Career Guide and Interview Preparation
Tech Support Career Guide and Interview Preparation
Learning objectives
- Master the most up-to-date practical skills and tools used by it support professionals and how to apply them in an everyday professional setting
- Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
- Develop a strong it foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for comptia certification exams
- Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises
- Master the most up-to-date practical skills and tools used by it support professionals and how to apply them in an everyday professional setting
- Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications
- Develop a strong it foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for comptia certification exams
- Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises
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