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Alan Ackmann, Doru Catana, Jason Alba, Stephen Haunts, Amber Israelsen, and Jan-Erik Sandberg

To be successful in their role, Project Managers need to be excellent communicators. This path is intended to provide practical advice for improving verbal, written, and remote communication skills.

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What's inside

Seven courses

Becoming a Better Listener

(1 hours)
Improve your listening skills to enhance your career and become a valuable asset. Learn active listening techniques to demonstrate empathy and foster better relationships.

Effective Email Communication

(1 hours)
Effective email communication is critical to career relationships and business success. Learn the basics of solid email communication here.

Writing in the Workplace: Email, Memos, Reports, and Social Messaging

(3 hours)
Effective professional writing is one of the main driving forces of a productive workplace. This course covers the most common features and forms of everyday workplace writing, as well as strategies for creating and refining such writing.

Communications for Better Technology Deployments

(3 hours)
Good software involves good communication. This course covers everything from a proper product launch to ongoing communication, offering great support, and fine-tuning your company message.

Using Negotiating Techniques to Reach Agreements

(2 hours)
This course teaches you how to use professional negotiation techniques. It includes real-life scenarios for IT professionals, managers, and leaders.

How to Speak to Business Leaders

(2 hours)
This course helps you improve your mastery of language used with managers and executives to help you be effective and influential in conversations with business leaders.

Technical Writing: Documentation on Software Projects

(3 hours)
This course covers the fundamentals of writing effective software documentation. Whether you need to document requirements, architecture/design, code, test plans, or manuals for end users, this course gives you tips and best practices to do it all.

Learning objectives

  • Understand your audience
  • How to become a better listener
  • How to communicate effectively via email and phone
  • How to run effective meetings
  • How to be a better communicator
  • Effective written communication
  • How to use negotiating techniques to reach agreements
  • How to speak to business leaders
  • How to document software projects

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