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Negotiation, Mediation and Conflict Resolution

Aurélien Colson, Alan Jenkins, and Joseph Maila

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation.

You will learn the negotiation fundamental skills and tools thanks to the first Course.

With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment.

With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution.

At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases.

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What's inside

Four courses

Negotiation Fundamentals

(0 hours)

This course provides practical negotiation tools and best practices. It covers topics such as preparing for negotiations, avoiding traps, creating partnerships, structuring effective sequences, bargaining efficiently, overcoming deadlocks, and more.

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International and Cross-Cultural Negotiation

(0 hours)

All of us are aware that cultural differences are significant and that they affect how we interact with others in business and in leisure activities. This course will help you to be more precise about different dimensions of culture, from one region or country to another, while helping you to avoid simplifications, clichés and stereotypes.

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Mediation and Conflict Resolution

(0 hours)

Mediation is a crucial means to reaching peaceful and agreed solutions in today's world. With the course, you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution.

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Negotiation, Mediation, and Conflict Resolution - Capstone Project

This course helps you apply knowledge, skills, and know-how you have developed in negotiation and in mediation.

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Time

10 hours

Level

Introductory

Via

Coursera

Institution

ESSEC Business School

Instructors

Aurélien Colson

Alan Jenkins

Joseph Maila

Level

Introductory

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