Mediation and Conflict Resolution from Coursera

Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level.

With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals".

After this course, you will be able to:

Define what a mediation is and choose when to use it;

List different types of mediation;

Identify typical challenges and difficulties that most mediators face;

Choose the adequate strategies within a repertoire of options;

Identify the do’s and don’ts in mediation.

This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes.

Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice.

What's inside

Syllabus

Mediation Essentials

Mediation in practice

Mediation in the Workplace part 1

Mediation in the Workplace - part 2

Mediation in International Relations

Before you begin : The videos in this module were shot in June 2017. It is therefore possible that some elements evolved since (in particular in Mali, Syria and Ukraine).

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Leverages 17 years of experience from ESSEC IRENE, a leading institute of research and education in negotiation and mediation

Instructors Aurélien Colson, Alan Jenkins, Joseph Maila, are recognized experts in their domain

Provides a comprehensive study of mediation and conflict resolution, offering a useful mix of practical cases, tools, approaches, and skills

Builds upon a prior course, "International Negotiation Fundamentals," which will be useful for students as foundational knowledge

Offers 6 modules of materials in video format with interactive questions, case studies, practice, and graded quizzes

Videos for the module, "Mediation in International Relations" are from 2017, so it is possible that some elements are no longer relevant

Reviews summary

Well-regarded mediation and conflict resolution course

According to students, Mediation and Conflict Resolution is largely positive. Learners say it is a well-structured and insightful course with excellent instructors and engaging assignments. It provides practical skills and real-life examples to help you mediate and resolve conflicts. The course covers a wide range of topics, including mediation styles, international mediation, and workplace conflicts. Overall, this course is highly recommended for anyone interested in mediation and conflict resolution.

Assignments help reinforce learning

"I give the class 5 stars."

"This course along with all the others of the specialization..."

"It equips us with the skills to know these concepts..."

Course is well-organized and easy to follow

"Very clear, each module follow on logically."

"Excellent first approach on what is mediation..."

"This course, gives me issues to understand and put in practice the mediation in my job as a other activities."

Professors are experienced and provide valuable insights

"The teachers are awesome! They are full of negotiation experiences."

"Very interesting course with content that is helpful & relevant for the professional environment."

"Excellent cours.Than you all."

Valuable information for understanding mediation

"Very good and learn so much."

"The videos are not long and drawn out..."

"Very well structured and executed."

Course provides practical skills that can be applied in real-life situations

"I really enjoyed this course and i look forward to applying what i learnt at my job."

"This course, gives me issues to understand and put in practice the mediation in my job as a other activities."

"The course offers intense learning on such an important topic."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Mediation and Conflict Resolution with these activities:

Review fundamentals

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Refresh your knowledge of the negotiation process before starting this course.

Browse courses on Mediation

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Read the course syllabus
Review your notes from a previous negotiation course
Complete the Fundamentals of Negotiation MOOC

Practice mediation skills

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Practice your mediation skills with a partner or group.

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Find a partner or group to practice with
Choose a mediation scenario
Take turns playing the role of the mediator

Attend a mediation workshop

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Learn from experienced mediators and improve your skills by participating in a workshop.

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Find a mediation workshop that meets your needs
Register for the workshop
Attend the workshop

Three other activities

Expand to see all activities and additional details

Show all six activities

Write a case study

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Write a case study on a mediation you have participated in or observed.

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Identify a mediation that you have participated in or observed
Gather your notes and materials from the mediation
Write a case study that describes the mediation process and its outcome

Learn about different mediation techniques

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Expand your knowledge of mediation techniques by watching tutorials on the topic.

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Find tutorials on mediation techniques
Watch the tutorials and take notes
Practice the techniques you have learned

Mentor other students

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Help other students learn and improve your own understanding of mediation.

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Identify a student who is struggling with mediation
Offer to help the student by mentoring them
Meet with the student and provide them with guidance and support

Career center

Learners who complete Mediation and Conflict Resolution will develop knowledge and skills that may be useful to these careers:

Conflict Resolution Specialist

Conflict Resolution Specialists work with individuals and groups to resolve conflicts and improve communication. They use their skills in mediation and conflict resolution to help disputing parties understand each other's perspectives, identify common ground, and develop solutions that are acceptable to all parties involved. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Conflict Resolution Specialists. It can help Conflict Resolution Specialists to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Mediator

Mediators are impartial third parties who help disputing parties reach mutually acceptable agreements. They use their skills in mediation and conflict resolution to facilitate communication, identify common ground, and develop solutions that are acceptable to all parties involved. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for mediators. It can help mediators to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their mediations.

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Negotiator

Negotiators act as intermediaries between two or more parties in order to help them resolve disputes and reach agreements. They use their skills in mediation and conflict resolution to facilitate communication, identify common ground, and develop solutions that are acceptable to all parties involved. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for negotiators. It can help negotiators to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their negotiations.

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Arbitrator

Arbitrators are neutral third parties who make binding decisions in disputes. They use their skills in mediation and conflict resolution to hear evidence from both sides, evaluate the facts, and make a decision that is fair and equitable. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for arbitrators. It can help arbitrators to improve their ability to manage conflict, evaluate evidence, and make sound decisions.

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Conciliator

Conciliators are neutral third parties who help disputing parties reach agreements. They use their skills in mediation and conflict resolution to facilitate communication, identify common ground, and develop solutions that are acceptable to all parties involved. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for conciliators. It can help conciliators to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their conciliations.

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Lawyer

Lawyers represent clients in legal disputes and provide legal advice. They use their skills in mediation and conflict resolution to help clients resolve disputes and achieve their legal goals. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for lawyers. It can help lawyers to improve their ability to manage conflict, negotiate settlements, and advocate for their clients' interests.

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Diplomat

Diplomats represent their countries in international relations. They use their skills in mediation and conflict resolution to help resolve conflicts between countries and promote peace. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Diplomats. It can help Diplomats to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Human Resources Manager

Human Resources Managers oversee the human resources department of an organization and are responsible for managing employee relations, including resolving conflicts. They use their skills in mediation and conflict resolution to help employees resolve disputes and improve communication. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Human Resources Managers. It can help Human Resources Managers to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Facilitator

Facilitators help groups of people work together effectively. They use their skills in mediation and conflict resolution to help groups reach consensus and make decisions. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Facilitators. It can help Facilitators to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Peacebuilder

Peacebuilders work to prevent and resolve conflicts in communities around the world. They use their skills in mediation and conflict resolution to help disputing parties reach agreements and build peace. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Peacebuilders. It can help Peacebuilders to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Trainer

Trainers teach people new skills and knowledge. They use their skills in mediation and conflict resolution to help learners resolve conflicts and improve their communication. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Trainers. It can help Trainers to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Consultant

Consultants provide advice and guidance to organizations on a variety of topics. They use their skills in mediation and conflict resolution to help organizations resolve conflicts and improve their performance. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Consultants. It can help Consultants to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Social Worker

Social Workers help people overcome personal and social challenges. They use their skills in mediation and conflict resolution to help clients resolve conflicts and improve their relationships. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Social Workers. It can help Social Workers to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Psychologist

Psychologists study the human mind and behavior. They use their skills in mediation and conflict resolution to help clients resolve conflicts and improve their relationships. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Psychologists. It can help Psychologists to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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Counselor

Counselors help people with mental health issues and personal problems. They use their skills in mediation and conflict resolution to help clients resolve conflicts and improve their relationships. This course provides a strong foundation in the principles and practices of mediation, which are essential skills for Counselors. It can help Counselors to improve their ability to manage conflict, build consensus, and achieve successful outcomes in their work.

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