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Conflict Management
Mediation
Stéphanie Demoulin
Stéphanie Demoulin
In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict.
Read more
In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict.
Read more
In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict.
But intervening as a third party in the conflicts of others cannot be done without a good preparation and one needs to master its basics for mediation to be effective. This course will open the door to the fascinating world of mediation. You will learn the basic techniques of effective mediation, you will get acquainted with emotional regulation strategies and discover the best ways to communicate in order to help other people de-escalate their conflicts.
What you'll learn
- Analyze and model situations of mediation
- Manage a mediation involving people around you either face to face or virtually
- Learn the basics of emotional regulation
- Identify the best communication practices in conflict management
Register for this course and see more details by visiting:
OpenCourser.com/course/0exa4o/conflict
What's inside
Learning objectives
- Analyze and model situations of mediation
- Manage a mediation involving people around you either face to face or virtually
- Learn the basics of emotional regulation
- Identify the best communication practices in conflict management
- Analyze and model situations of mediation
- Manage a mediation involving people around you either face to face or virtually
- Learn the basics of emotional regulation
- Identify the best communication practices in conflict management
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Leads to professional skills in the subject of mediation techniques as well as emotional regulation and effective communication
Useful for navigating personal interactions and resolving conflicts in a practical and effective manner
Can be applied to personal growth and development, improving communication and conflict resolution skills
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Activities
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Conflict Management: Mediation.
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Career center
Learners who complete Conflict Management: Mediation will develop knowledge and skills
that may be useful to these careers:
Conflict Resolution Specialist
Conflict Resolution Specialist
Conflict Resolution Specialists help organizations and individuals resolve conflicts. They may mediate disputes, facilitate discussions, or provide training on conflict resolution. This course will help you develop the skills and knowledge you need to be an effective Conflict Resolution Specialist. You'll learn how to analyze and model conflict situations, manage conflict effectively, and communicate effectively. This course will also help you develop the emotional intelligence and empathy needed to be an effective Conflict Resolution Specialist.
Mediator
Mediator
Mediators are third-party neutrals who help disputing parties reach a mutually acceptable agreement. They use their skills in communication, negotiation, and conflict resolution to facilitate a dialogue between the parties and help them find a solution that meets their needs. This course will provide you with the foundational knowledge and skills you need to be an effective Mediator. You'll learn how to assess and analyze conflict situations, develop and implement mediation strategies, and manage the mediation process. You'll also gain experience in practicing mediation techniques and developing your own mediation style.
Social Worker
Social Worker
Social Workers help people navigate difficult life challenges, such as poverty, homelessness, mental illness, and addiction. They provide counseling, support, and advocacy services to help people improve their lives. This course will help you develop the skills and knowledge you need to be an effective Social Worker. You'll learn how to assess and intervene in conflict situations, develop and implement social work interventions, and work with diverse populations.
Counselor
Counselor
Counselors provide mental health counseling to individuals and families. They help people cope with a variety of mental health issues, such as anxiety, depression, and grief. This course will help you develop the skills and knowledge you need to be an effective Counselor. You'll learn how to assess and intervene in conflict situations, develop and implement counseling interventions, and work with diverse populations.
Negotiator
Negotiator
Negotiators represent clients in negotiations with other parties. They may negotiate contracts, settle disputes, or resolve conflicts. This course will help you develop the skills and knowledge you need to be an effective Negotiator. You'll learn how to analyze and model conflict situations, manage conflict effectively, and communicate effectively. This course will also help you develop the emotional intelligence and empathy needed to be an effective Negotiator.
Psychologist
Psychologist
Psychologists study the mind and behavior. They may specialize in a particular area of psychology, such as clinical psychology, developmental psychology, or social psychology. This course will help you develop the skills and knowledge you need to be an effective Psychologist. You'll learn how to analyze and model conflict situations, manage conflict effectively, and communicate effectively. This course will also help you develop the emotional intelligence and empathy needed to be an effective Psychologist.
Lawyer
Lawyer
Lawyers represent clients in legal matters and provide legal advice. They may specialize in a particular area of law, such as criminal law, family law, or corporate law. This course will help you develop the skills and knowledge you need to be an effective Lawyer. You'll learn how to analyze and model conflict situations, manage conflict effectively, and communicate effectively. This course will also help you develop the emotional intelligence and empathy needed to be an effective Lawyer.
Operations Manager
Operations Manager
Operations Managers lead and manage the day-to-day operations of organizations. They are responsible for developing and implementing operational plans, managing budgets, and motivating operational teams. This course will help you develop the skills and knowledge you need to be an effective Operations Manager. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with stakeholders. This course will also help you develop the emotional intelligence and empathy needed to lead a successful operations team.
Nonprofit Manager
Nonprofit Manager
Nonprofit Managers lead and manage nonprofit organizations that provide services to their communities. They are responsible for developing and implementing strategic plans, managing budgets, and fundraising. This course will help you develop the skills and knowledge you need to be an effective Nonprofit Manager. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with stakeholders. This course will help you develop the emotional intelligence and empathy needed to lead a successful nonprofit organization.
Event Planner
Event Planner
Event Planners plan and coordinate events, such as weddings, parties, and conferences. They are responsible for developing and implementing event plans, managing budgets, and coordinating with vendors. This course will help you develop the skills and knowledge you need to be an effective Event Planner. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with clients and vendors. This course will also help you develop the emotional intelligence and empathy needed to lead a successful event planning business.
Human Resources Manager
Human Resources Manager
Human Resources Managers are the face and voice of organizations. They are responsible for recruiting, hiring, training, and developing employees. They also manage employee relations, compensation and benefits, and diversity and inclusion initiatives. With the skills and knowledge you'll gain from this course, you'll be well-equipped to succeed in this role. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with employees. This course will also help you develop the emotional intelligence and empathy needed to be an effective Human Resources Manager.
Customer Service Manager
Customer Service Manager
Customer Service Managers lead and manage customer service teams. They are responsible for developing and implementing customer service strategies, managing budgets, and motivating customer service teams. This course will help you develop the skills and knowledge you need to be an effective Customer Service Manager. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with customers. This course will also help you develop the emotional intelligence and empathy needed to lead a successful customer service team.
Sales Manager
Sales Manager
Sales Managers lead and manage sales teams. They are responsible for developing and implementing sales strategies, managing budgets, and motivating sales teams. This course will help you develop the skills and knowledge you need to be an effective Sales Manager. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with customers. This course will also help you develop the emotional intelligence and empathy needed to lead a successful sales team.
Project Manager
Project Manager
Project Managers lead and manage projects. They are responsible for developing and implementing project plans, managing budgets, and motivating project teams. This course will help you develop the skills and knowledge you need to be an effective Project Manager. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with stakeholders. This course will also help you develop the emotional intelligence and empathy needed to lead a successful project team.
Teacher
Teacher
Teachers instruct students in a variety of academic subjects. They develop lesson plans, deliver instruction, and assess student learning. This course will help you develop the skills and knowledge you need to be an effective Teacher. You'll learn how to manage conflict effectively, communicate effectively, and build strong relationships with students and parents. This course will also help you develop the emotional intelligence and empathy needed to be an effective Teacher.
For more career information including salaries, visit:
OpenCourser.com/course/0exa4o/conflict
Reading list
We've selected nine books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Conflict Management: Mediation.
Provides a comprehensive overview of mediation, including the different types of mediation, the role of the mediator, and the steps involved in the mediation process. It valuable resource for anyone who is interested in learning more about mediation.
Explores the importance of emotional intelligence in mediation. It provides tips for managing emotions and building relationships.
Explores the role of emotional intelligence in conflict resolution and provides practical strategies for managing emotions and resolving conflicts effectively.
Provides a framework for personal and professional success. It can be helpful for mediators in understanding the needs of the parties involved.
Offers practical advice on how to have difficult conversations in a productive and respectful way. It covers topics such as active listening, empathy, and finding common ground.
Save
Provides a practical guide to conflict resolution. It includes a variety of tools and techniques that can be used by mediators.
Save
This classic book on negotiation provides a framework for resolving conflicts and reaching mutually acceptable agreements. It covers topics such as principled negotiation, active listening, and finding common interests.
Save
Provides a comprehensive overview of the psychology of conflict. It includes chapters on a wide range of topics, from the causes of conflict to the effects of conflict on individuals and groups.
Save
Provides a practical guide to mediation, with a focus on the art of mediation. It includes chapters on a wide range of topics, from the mediator's role to the use of different mediation techniques.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/0exa4o/conflict
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Effort
4 to 6 hours per week for 8 weeks
Level
Elementary
Via
edX
Institution
Université catholique de Louvain
Instructor
Stéphanie Demoulin
Session
February 5, 2024
- December 13, 2024
Language
English
Transcript
English
Good to know
Leads to professional skills in the subject of mediation techniques as well as emotional regulation and effective communication
Useful for navigating personal interactions and resolving conflicts in a practical and effective manner
Can be applied to personal growth and development, improving communication and conflict resolution skills
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