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Conflict Resolution Skills

Najla DeBow

4.5

Based on 1,125 ratings

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Najla DeBow

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.

Upon completing this course, you will be able to:

1. Use active listening skills when dealing with conflict

2. Choose appropriate communication tactics when dealing with conflict

3. Create a usable plan for managing conflict

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What's inside

Syllabus

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

Active Listening Skills

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Useful for anyone who wants to improve their conflict resolution skills, regardless of their background or experience level

Taught by an experienced instructor who has a strong reputation in the field of conflict resolution

Offers a comprehensive overview of conflict resolution techniques and strategies

Features a variety of learning materials, including videos, readings, and discussion forums

Provides opportunities to practice conflict resolution skills through role-playing and simulations

Requires students to actively participate in discussions and activities

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Reviews summary

Practical skills for conflict resolution

According to learners, this course provides practical tools and strategies for managing disagreements effectively. Many students found the content well-structured and easy to follow, with clear explanations of key concepts like active listening and different conflict approaches. The skills taught are described as highly applicable to both professional and personal situations, allowing learners to approach conflict more constructively. While excellent for those new to the topic, some reviewers noted it might be too basic for experienced practitioners seeking advanced techniques. Overall, it's considered a solid foundation in conflict resolution skills.

Excellent for beginners, potentially basic for experts.

"Great introductory course if you're new to conflict resolution."

"As someone with some experience, I found parts to be a bit basic."

"Perfect for refreshing fundamentals, though not deep on advanced topics."

"If you've never studied this before, it's a perfect start."

Highlights useful communication tactics like active listening.

"The section on active listening was particularly helpful."

"Learning the different approaches to conflict was eye-opening."

"The focus on moving from position to interest is key."

"Gave practical steps like 'getting to the facts'."

Content is well-organized and easy to understand.

"The modules were well-structured and easy to follow, building logically."

"Explanations are clear and concise, making complex ideas accessible."

"I appreciated how the course broke down conflict resolution into manageable steps."

"Excellent organization of material."

Provides skills applicable to work and life.

"I found the techniques immediately applicable to situations at work."

"These skills aren't just for professional settings, they helped in my personal life too."

"The course gave me practical tools I can use right away to manage disagreements."

"Really changed how I approach difficult conversations daily."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Conflict Resolution Skills with these activities:

Organize Course Materials and Resources

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Strengthens your understanding by ensuring you have well-organized and easily accessible study resources.

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Review and organize lecture notes, readings, and other course materials
Create a filing system or digital folder structure to store and categorize materials
Highlight and annotate important concepts
Create summaries or mind maps to consolidate your understanding

Mentor New Students in Conflict Resolution

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Reinforces your understanding of conflict resolution principles by sharing them with others.

Browse courses on Mentorship

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Identify opportunities to assist students new to the field of conflict resolution
Share your knowledge and experiences
Provide guidance on best practices and resources
Offer support and encouragement
Monitor their progress and provide ongoing feedback

Peer-Led Active Listening Practice

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Provides a collaborative environment to improve active listening skills and build confidence.

Browse courses on Active Listening

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Connect with a classmate or group of peers
Take turns presenting different perspectives or scenarios
Practice active listening skills, such as paraphrasing, reflecting, and providing empathy
Provide constructive feedback and support to each other

Four other activities

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Attend a Conflict Resolution Workshop

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Offers an immersive and interactive environment to learn advanced techniques and gain insights from experts.

Browse courses on Conflict Resolution

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Research and identify workshops focusing on conflict resolution
Register and attend the workshop
Actively participate in discussions and activities
Take notes and ask questions to enhance your understanding

Explore Skill-Building Tutorial Resources

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Reinforces concepts covered in the course through practical demonstrations and interactive exercises.

Browse courses on Conflict Resolution

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Identify knowledge gaps from course syllabus
Search online for video tutorials or articles addressing those gaps
Follow along with tutorials, taking notes and practicing techniques

Active Listening and Conflict Resolution Simulations

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Provides an immersive and interactive environment to practice conflict resolution techniques.

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Familiarize yourself with the five approaches to conflict discussed in the course
Identify real-world or fictional conflict scenarios
Role-play different communication approaches to resolve the conflicts
Reflect on the effectiveness of each approach and identify areas for improvement

Conflict Resolution Case Study Video

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Promotes a deep understanding of course concepts by applying them to real-world scenarios and sharing insights.

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Review course materials and choose a specific conflict scenario to analyze
Research best practices and theories related to conflict resolution
Develop a storyboard and script for a video presentation
Record and edit the video, ensuring clear communication and engaging visuals
Share the video with peers or instructors for feedback and discussion

Career center

Learners who complete Conflict Resolution Skills will develop knowledge and skills that may be useful to these careers:

Negotiator

Negotiators are responsible for resolving disputes and reaching agreements between two or more parties. This course can help Negotiators develop the skills they need to effectively communicate with others, understand their needs, and find mutually acceptable solutions. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Negotiators.

See salaries and explore the career path for Negotiator

Mediator

Mediators facilitate discussions between disputing parties to help them reach a mutually acceptable agreement. This course can help Mediators develop the skills they need to effectively communicate with others, understand their needs, and find mutually acceptable solutions. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Mediators.

See salaries and explore the career path for Mediator

Arbitrator

Arbitrators are responsible for making decisions that resolve disputes between two or more parties. This course can help Arbitrators develop the skills they need to effectively communicate with others, understand their needs, and find mutually acceptable solutions. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Arbitrators.

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Human Resources Manager

Human Resources Managers are responsible for managing the human resources of an organization, including resolving conflicts between employees. This course can help Human Resources Managers develop the skills they need to effectively communicate with others, understand their needs, and find mutually acceptable solutions. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Human Resources Managers.

See salaries and explore the career path for Human Resources Manager

Social Worker

Social Workers help people to resolve their problems and improve their lives. This course can help Social Workers develop the skills they need to effectively communicate with others, understand their needs, and find mutually acceptable solutions. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Social Workers.

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Counselor

Counselors help people to resolve their problems and improve their lives. This course can help Counselors develop the skills they need to effectively communicate with others, understand their needs, and find mutually acceptable solutions. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Counselors.

See salaries and explore the career path for Counselor

Teacher

Teachers help students to learn and grow. This course can help Teachers develop the skills they need to effectively communicate with students, parents, and colleagues, and to resolve conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Teachers.

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Manager

Managers are responsible for leading and motivating teams of employees. This course can help Managers develop the skills they need to effectively communicate with employees, understand their needs, and resolve conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Managers.

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Salesperson

Salespeople are responsible for selling products or services to customers. This course can help Salespeople develop the skills they need to effectively communicate with customers, understand their needs, and resolve any conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Salespeople.

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Customer Service Representative

Customer Service Representatives are responsible for providing support to customers. This course can help Customer Service Representatives develop the skills they need to effectively communicate with customers, understand their needs, and resolve any conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Customer Service Representatives.

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Lawyer

Lawyers are responsible for representing clients in legal matters. This course can help Lawyers develop the skills they need to effectively communicate with clients, understand their needs, and resolve any conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Lawyers.

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Politician

Politicians are responsible for representing their constituents and making decisions that affect the lives of their constituents. This course can help Politicians develop the skills they need to effectively communicate with constituents, understand their needs, and resolve any conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Politicians.

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Police Officer

Police Officers are responsible for protecting the public and enforcing the law. This course can help Police Officers develop the skills they need to effectively communicate with the public, understand their needs, and resolve any conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Police Officers.

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Firefighter

Firefighters are responsible for protecting the public from fires and other emergencies. This course can help Firefighters develop the skills they need to effectively communicate with the public, understand their needs, and resolve any conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Firefighters.

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Paramedic

Paramedics are responsible for providing medical care to the public in emergency situations. This course can help Paramedics develop the skills they need to effectively communicate with patients and their families, understand their needs, and resolve any conflicts that may arise. The course covers topics such as active listening, communication tactics, and conflict management planning, all of which are essential skills for Paramedics.

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Reading list

We've selected 41 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Conflict Resolution Skills.

Crucial Conversations Skills

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This classic work on conflict resolution techniques provides excellent, practical advice on how to handle difficult conversations in the workplace and beyond.

Conflict Resolution Skills

Here's a deal for you

What's inside

Syllabus

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Save this course

Reviews summary

Practical skills for conflict resolution

Activities

Career center

Reading list

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