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Intercultural Communication and Conflict Resolution

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Upon completing this course, you will be able to:

1. Explain the dimensions of intercultural interactions that add to conflict

2. Analyze the dynamics of intercultural interactions

3. Plan strategies for success in intercultural interactions

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What's inside

Syllabus

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Course Survey.

Dimensions of Intercultural Interactions and Conflict

In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.

Analyze the Dynamics of Intercultural Interactions

In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.

Strategies for Success in Intercultural Interactions

In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines how cultural differences affect communication, which is a key aspect of global economic activities

Teaches frameworks for understanding intercultural interactions, which can help students navigate complex global interactions

Develops strategies for improving cross-cultural communication skills, which benefits personal growth and development

Taught by Najla DeBow and Amit Kothari, both of whom have experience in international conflict resolution

Offers a comprehensive study of intercultural communication, covering various aspects such as stereotypes and communication styles

Provides insights into resolving conflicts between people of different cultures, which could be valuable for students entering global workplaces

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Reviews summary

Mixed reviews: cross-cultural communication

Learners say this course dives into intercultural interactions and conflict resolution through engaging lectures. However, some students report unclear presentations and poorly timed assessments.

Valuable information on intercultural interactions.

"There is a lot of good information presented in this course"

Confusing lectures and unclear talking points.

"The presentation was also unclear in places"

Assessment timing and quality could improve.

"I felt the assessments could have been much better in timing"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Intercultural Communication and Conflict Resolution with these activities:

Refresh Your Knowledge of Communication Theories

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Strengthen your foundation in communication theories to enhance your understanding of intercultural interactions.

Browse courses on Communication Theory

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Review your notes or readings from previous courses on communication theory.
Watch videos or listen to podcasts that explain different communication models.
Apply the theories to real-life examples of intercultural communication.

Attend an Intercultural Exchange Event

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Expand your network and gain exposure to diverse perspectives by attending an intercultural exchange event.

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Identify and research upcoming intercultural exchange events.
Attend the event and actively participate in discussions.
Introduce yourself to other attendees and engage in meaningful conversations.

Read 'The Culture Map' by Erin Meyer

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Gain a comprehensive understanding of cultural differences and their impact on communication styles and business practices.

View Penguin Readers Level 4: No Rules Rules (ELT... on Amazon

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Read the book thoroughly and take notes.
Identify key concepts and frameworks for understanding cultural differences.
Reflect on how these concepts apply to your own experiences and interactions.

Three other activities

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Practice Active Listening in Different Cultural Contexts

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Develop your active listening skills in a variety of cultural contexts to improve your understanding and empathy.

Browse courses on Active Listening

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Identify a specific cultural group or region to focus on.
Learn about the cultural norms and expectations around communication.
Engage in conversations with people from that culture.
Pay attention to verbal and nonverbal cues, and ask clarifying questions.
Reflect on your experiences and identify areas for improvement.

Analyze the Communication Strategies of Different Cultures

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Examine real-world examples of communication among people from diverse cultures to identify effective strategies and potential challenges.

Browse courses on Communication Styles

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Select a specific cultural group or region to focus on.
Gather videos, articles, or podcasts that showcase intercultural communication exchanges.
Analyze the communication strategies used, taking note of verbal and nonverbal cues.
Identify patterns and commonalities in the communication styles.
Summarize your findings and share them with a peer or mentor for feedback.

Develop a Presentation on Intercultural Communication Skills

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Demonstrate your understanding of intercultural communication concepts and strategies by creating a compelling presentation.

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Choose a specific aspect of intercultural communication to focus on.
Research and gather relevant information.
Develop a clear and engaging presentation.
Practice your delivery and seek feedback.
Present your findings to an audience.

Career center

Learners who complete Intercultural Communication and Conflict Resolution will develop knowledge and skills that may be useful to these careers:

Intercultural Communication Trainer

If you are interested in a career as an Intercultural Communication Trainer, this course is highly relevant. Intercultural Communication Trainers help people from different cultures to understand and communicate with each other. The topics covered in Intercultural Communication and Conflict Resolution can help build a solid foundation for understanding how the process of communication can be further complicated during interactions between people of different cultures. This understanding is essential for Intercultural Communication Trainers, as they work with people from diverse cultural backgrounds.

See salaries and explore the career path for Intercultural Communication Trainer

Diversity and Inclusion Manager

This course is highly relevant to a career as a Diversity and Inclusion Manager. Diversity and Inclusion Managers develop and implement programs to promote diversity and inclusion in the workplace. The topics covered in Intercultural Communication and Conflict Resolution can help build a solid foundation for understanding the dimensions of intercultural interactions. This understanding is essential for Diversity and Inclusion Managers, as they work with people from diverse cultural backgrounds.

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Cross-Cultural Trainer

This course is highly relevant to a career as a Cross-Cultural Trainer. Cross-Cultural Trainers help people from different cultures to understand and communicate with each other. The topics covered in Intercultural Communication and Conflict Resolution can help build a solid foundation for understanding how the process of communication can be further complicated during interactions between people of different cultures. This understanding is essential for Cross-Cultural Trainers, as they work with people from diverse cultural backgrounds.

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Mediator

If you are interested in a career as a Mediator, this course may be useful. Mediators help people to resolve conflicts. The topics covered in Intercultural Communication and Conflict Resolution can help build a foundation for understanding the dynamics of intercultural interactions. This understanding is essential for Mediators, as they often work with people from diverse cultural backgrounds.

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Journalist

Intercultural Communication and Conflict Resolution may be a useful resource for those interested in a career as a Journalist. Journalists research, write, and report on news stories. The topics covered in this course can help build a foundation for understanding the dynamics of intercultural interactions. This understanding is essential for Journalists, as they often report on stories involving people from diverse cultural backgrounds.

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Diplomat

This course may be useful for individuals interested in a career as a Diplomat. Diplomats represent their countries in other countries. The topics covered in Intercultural Communication and Conflict Resolution provide a useful foundation for understanding how to communicate effectively across cultures.

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Nonprofit Manager

This course may be helpful for individuals interested in a career as a Nonprofit Manager. Nonprofit Managers oversee the operations of nonprofit organizations. The topics covered in Intercultural Communication and Conflict Resolution can help build a foundation for understanding the dynamics of intercultural interactions. This understanding is essential for Nonprofit Managers, as they often work with people from diverse cultural backgrounds.

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International Development Specialist

This course may be helpful for individuals interested in a career as an International Development Specialist. International Development Specialists work to improve the lives of people in developing countries. The topics covered in Intercultural Communication and Conflict Resolution can help build a foundation for understanding the dynamics of intercultural interactions. This understanding is essential for International Development Specialists, as they work with people from diverse cultural backgrounds.

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Counselor

If you are interested in a career as a Counselor, this course may be a useful resource. Counselors explain personal or social problems and assist people to define and achieve personal, social, educational, and career goals. The topics covered in Intercultural Communication and Conflict Resolution can help build a foundation for understanding the dynamics of intercultural interactions. This understanding is essential for Counselors, as they work with clients from diverse cultural backgrounds.

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International Business Consultant

The topics covered in Intercultural Communication and Conflict Resolution may be helpful if you are interested in a career as an International Business Consultant. International Business Consultants advise businesses on how to operate in other countries.

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Cultural Anthropologist

This course may be useful if you are interested in a career as a Cultural Anthropologist. Cultural Anthropologists study the behavior, origin, and development of human societies. The topics covered in Intercultural Communication and Conflict Resolution can help build a foundation for understanding the dimensions of intercultural interactions. This understanding is essential for Cultural Anthropologists, as they work with people from diverse cultures.

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Social Worker

This course may be useful if you are interested in a career as a Social Worker. Social Workers help people to cope with personal and social problems.

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Public relations manager

The topics covered in Intercultural Communication and Conflict Resolution may be useful if you are interested in a career as a Public Relations Manager. Public Relations Managers plan and execute public relations campaigns.

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Human Resources Manager

If you are looking for a career as a Human Resources Manager, this course could be helpful. Human Resources Managers oversee the development and implementation of human resources policies and programs.

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Management Analyst

If you are interested in a career as a Management Analyst, this course may be helpful. Management Analysts study and evaluate organizations to improve their efficiency and effectiveness.

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Reading list

We've selected 11 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Intercultural Communication and Conflict Resolution.

Communication Between Cultures

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The book serves as an introduction to the field of intercultural communication. It provides a comprehensive overview of the key concepts and theories in the field, and it explores the practical implications of intercultural communication for individuals and organizations. The textbook includes a wide range of case studies and examples of effective and ineffective intercultural communication.

Intercultural Communication and Conflict Resolution

What's inside

Syllabus

Good to know

Save this course

Reviews summary

Mixed reviews: cross-cultural communication

Activities

Career center

Reading list

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