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Types of Conflict

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.

This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.

Upon completing this course, you will be able to:

1. Identify the different types of conflict

2. Illustrate the positive aspects of conflict

3. Provide examples of positive ways to deal with conflict

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What's inside

Syllabus

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.

Different Types of Conflict

In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.

Positive Aspects of Conflict

In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Appropriate for learners who want to know how to deal with conflict through identification and resolution

Provides positive ways to resolve conflict effectively

Examples given are of various situations, making the learning applicable to numerous areas

Emphasizes the importance of understanding conflict to address it

Provides video lessons, case studies, and interviews to enhance comprehension

Facilitates peer-reviewed assignments to enforce understanding

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Reviews summary

Conflict types explained

According to students, this course provides a good introduction to different types of conflict. Learners highlight the course's ability to teach practical skills for addressing and resolving conflicts.

Provides a good foundation in conflict resolution.

"Good introduction to the topic."

Teaches conflict resolution strategies.

"It gives you elements to react and soolve conflicts."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Types of Conflict with these activities:

Review "Conflict Management"

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Reviewing this book will provide context on the topic of conflict management and resolution, giving you a solid foundation for the course.

View Thomas-Kilmann Conflict Mode Instrument on Amazon

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Read the introduction and first two chapters.
Summarize the key points of each chapter.

Review "Getting to Yes: Negotiating Agreement Without Giving In"

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Reading this book will complement the course by providing valuable insights into the art of negotiation, a key aspect of conflict resolution.

View Getting to Yes: Negotiating Agreement Without... on Amazon

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Read the introduction and first three chapters.
Summarize the key concepts of principled negotiation.

Follow Online Tutorials on Conflict Resolution

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Following online tutorials will provide you with additional insights and practical techniques for resolving conflicts effectively.

Browse courses on Conflict Resolution

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Search for reputable online tutorials on conflict resolution.
Watch and follow the tutorials step-by-step.
Practice the techniques demonstrated in the tutorials.

Five other activities

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Participate in a Study Group

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Participating in a study group will allow you to engage with peers, discuss course concepts and case studies, and reinforce your understanding.

Browse courses on Conflict Management

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Find a study group or create your own with classmates.
Meet regularly to discuss course material.
Work together to complete assignments or practice conflict resolution techniques.

Practice Conflict Resolution Simulations

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Practicing simulations will provide you with opportunities to apply your conflict resolution skills in a controlled environment, building your confidence and competence.

Browse courses on Conflict Resolution

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Find online or offline resources that provide conflict resolution simulations.
Participate in simulations and practice resolving conflicts.
Reflect on your performance and identify areas for improvement.

Prepare a Conflict Resolution Case Study

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Preparing a case study will allow you to demonstrate your understanding of conflict resolution strategies and your ability to apply them to real-world situations.

Browse courses on Conflict Management

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Identify a conflict resolution case study from the course materials.
Analyze the case study and identify the key issues and challenges.
Develop a conflict resolution plan and evaluate its potential effectiveness.
Write a report summarizing your analysis and recommendations.

Write a Blog Post on Conflict Management

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Writing a blog post will help you synthesize your understanding of conflict management. Articulating your thoughts will deepen your knowledge.

Browse courses on Conflict Management

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Brainstorm a topic related to conflict management.
Research and gather information on the topic.
Write an outline for your blog post.
Write the first draft of your blog post.
Edit and proofread your blog post.

Develop a Conflict Resolution Plan for a Workplace Scenario

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Developing a conflict resolution plan will help you apply the concepts learned in the course to a practical scenario, enhancing your problem-solving skills.

Browse courses on Conflict Management

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Identify a workplace scenario involving a conflict.
Analyze the conflict and identify the underlying causes.
Develop a step-by-step plan to resolve the conflict.
Present your plan to a group for feedback and critique.

Career center

Learners who complete Types of Conflict will develop knowledge and skills that may be useful to these careers:

Mediator

Mediators help parties resolve disputes and conflicts. The course 'Types of Conflict' provides mediators with a comprehensive understanding of conflict, its causes, and its consequences. The course also teaches mediators how to use different techniques to resolve conflict.

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Arbitrator

Arbitrators make binding decisions on disputes between parties. The course 'Types of Conflict' teaches arbitrators how to identify, understand, and manage conflict. This knowledge can help arbitrators to make fair and impartial decisions.

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Dispute Resolution Specialist

Dispute Resolution Specialists help parties resolve disputes and conflicts outside of the courtroom. The course 'Types of Conflict' gives dispute resolution specialists the knowledge and skills they need to help their clients resolve their disputes in a fair and efficient manner.

See salaries and explore the career path for Dispute Resolution Specialist

Human Resources Manager

Human Resources Managers develop and implement HR policies and procedures, and provide advice and support to employees on a variety of issues. The course 'Types of Conflict' teaches how to identify, understand, and manage conflict. This knowledge can be helpful for HR Managers in resolving workplace conflicts and in developing policies and procedures that help to prevent conflict.

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Labor Relations Manager

Labor Relations Managers negotiate and administer labor agreements and represent companies in dealings with unions. The course 'Types of Conflict' teaches how to identify and understand conflict. This can be helpful for negotiating labor agreements that are satisfactory to both the union and the company. Additionally, the course teaches how to manage conflict in a constructive way, which can help to avoid strikes and other disruptions.

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Negotiator

Negotiators help parties reach agreements on a variety of issues. The course 'Types of Conflict' teaches negotiators how to identify, understand, and manage conflict. This knowledge can help negotiators to achieve successful outcomes in negotiations.

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Psychologist

Psychologists help people understand and manage their thoughts, feelings, and behaviors. The course 'Types of Conflict' can be helpful for psychologists in understanding the different types of conflict and how to resolve them. This knowledge can be helpful in working with clients who are experiencing conflict in their personal lives or in their relationships with others.

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Counselor

Counselors help people cope with a variety of challenges, including conflict. The course 'Types of Conflict' teaches counselors how to identify, understand, and manage conflict. This knowledge can be helpful in working with clients who are experiencing conflict in their personal lives or in their relationships with others.

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Social Worker

Social workers help people cope with a variety of challenges, including conflict. The course 'Types of Conflict' teaches social workers how to identify, understand, and manage conflict. This knowledge can be helpful in working with clients who are experiencing conflict in their personal lives or in their relationships with others.

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Lawyer

Lawyers represent clients in legal matters. The course 'Types of Conflict' can be helpful for lawyers in understanding the different types of conflict and how to resolve them. This knowledge can be helpful in a variety of legal practice areas, including litigation, negotiation, and mediation.

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Business Analyst

Business Analysts analyze business processes and make recommendations for improvements. The course 'Types of Conflict' can be helpful for Business Analysts in understanding the different types of conflict and how to resolve them. This knowledge can be helpful in analyzing business processes and in resolving conflicts that arise among stakeholders.

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Sales Manager

Sales Managers lead and manage sales teams. The course 'Types of Conflict' can be helpful for Sales Managers in understanding the different types of conflict and how to resolve them. This knowledge can be helpful in managing sales teams and in resolving conflicts that arise among team members.

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Project Manager

Project Managers plan, execute, and close projects. The course 'Types of Conflict' can be helpful for Project Managers in understanding the different types of conflict and how to resolve them. This knowledge can be helpful in managing projects and in resolving conflicts that arise among team members.

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Teacher

Teachers teach students in schools. The course 'Types of Conflict' can be helpful for teachers in understanding the different types of conflict and how to resolve them. This knowledge can be helpful in resolving conflicts that arise in the classroom.

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Professor

Professors teach and conduct research at colleges and universities. The course 'Types of Conflict' can be helpful for professors in understanding the different types of conflict and how to resolve them. This knowledge can be helpful in teaching students about conflict and in resolving conflicts that arise in the classroom or in the workplace.

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Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Types of Conflict.

Difficult Conversations

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This valuable guide provides tools to help facilitate discussing challenging topics, which is an essential skill in conflict resolution.

Types of Conflict

What's inside

Syllabus

Good to know

Save this course

Reviews summary

Conflict types explained

Activities

Career center

Reading list

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