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Stéphanie Demoulin
Conflict management is an essential skill. Any individual who masters it will not only become more efficient in their private and professional life but will also be able to help others with their own difficulties.
Conflict management is an essential competence to master in professional environments. Indeed, conflict is a most prevalent experience at the workplace as about 1/3rd of employees’ report experiencing disputes, incidents of conflict or ongoing difficult relationships over a period of 12 months. Conflict management is also a great asset in private contexts as it improves individual life and wellbeing.
Read more
Conflict management is an essential skill. Any individual who masters it will not only become more efficient in their private and professional life but will also be able to help others with their own difficulties.
Conflict management is an essential competence to master in professional environments. Indeed, conflict is a most prevalent experience at the workplace as about 1/3rd of employees’ report experiencing disputes, incidents of conflict or ongoing difficult relationships over a period of 12 months. Conflict management is also a great asset in private contexts as it improves individual life and wellbeing.
Read more
Conflict management is an essential skill. Any individual who masters it will not only become more efficient in their private and professional life but will also be able to help others with their own difficulties.
Conflict management is an essential competence to master in professional environments. Indeed, conflict is a most prevalent experience at the workplace as about 1/3rd of employees’ report experiencing disputes, incidents of conflict or ongoing difficult relationships over a period of 12 months. Conflict management is also a great asset in private contexts as it improves individual life and wellbeing.
This course will teach you core concepts and tools to better understand conflict, its primary characteristics, its sources, its consequences and will get you acquainted with the various available strategies that will help you manage it efficiently.
Register for this course and see more details by visiting:
OpenCourser.com/course/zj2tx6/introduction
What's inside
Learning objectives
- Analyze and model situations of divergence and conflict
- Adopt a critical posture regarding oneself and others’ conflict styles
- Get acquainted with various conflict management strategies
- Analyze and model situations of divergence and conflict
- Adopt a critical posture regarding oneself and others’ conflict styles
- Get acquainted with various conflict management strategies
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Develops core conflict management strategies, arming learners for more effective professional and personal relationships
Provides a multi-modal approach to learning, engaging learners through videos, readings and discussions
Taught by Stéphanie Demoulin, a recognized expert in conflict management
Builds a foundational understanding of conflict, its causes and consequences, and how to manage it effectively
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Reviews summary
Practical skills for conflict management
According to learners, this course provides a strong foundational understanding of conflict and equips students with practical strategies that are immediately applicable. Many highlight its relevance for both professional development and personal interactions, finding the concepts clear and well-explained. While generally perceived as highly beneficial for beginners, some advanced learners suggested it primarily serves as an introduction rather than an in-depth exploration. Overall, the course is praised for its ability to help students analyze and navigate disputes effectively, making it a valuable learning experience for a broad audience.
Provides a solid introduction, but limited for advanced learners.
"This course is a great introduction for beginners, but I was hoping for more advanced content and deeper dives."
"For someone starting out, it's perfect; however, intermediate learners might find some sections a bit basic."
"The course lays a strong groundwork in conflict management, ideal for those new to the subject matter."
Instructor delivers content clearly and engagingly.
"The instructor made the learning experience enjoyable and kept me engaged throughout the modules."
"I felt truly connected to the course material, thanks to the lecturer's insightful explanations."
"The presentations were well-structured, and the instructor's delivery was both clear and motivating."
Concepts are well-explained and easy to grasp.
"The course content was easy to follow, even for someone completely new to conflict management theories."
"I appreciated the clear and concise way the material was presented, making complex ideas accessible."
"Lectures effectively broke down intricate concepts into understandable segments, enhancing my learning."
Offers valuable tools applicable in daily and professional life.
"I found the techniques incredibly useful and could immediately apply them at work and in my personal life."
"This course truly helped me understand my own conflict style and improve my difficult relationships."
"The strategies taught are not just theoretical; they are practical and directly relevant to everyday scenarios."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Introduction to Conflict Management with these
activities:
Review Basic Communication Techniques
Show steps
Reinforces the importance of active listening, empathy, and assertive communication for effective conflict management.
Browse courses on
Communication Skills
Show steps
-
Review materials on communication skills, such as books or articles.
-
Practice active listening exercises, such as paraphrasing and summarizing.
-
Identify opportunities to apply improved communication techniques in daily interactions.
Conflict Resolution Role-Playing Exercises
Show steps
Provides practical experience in applying conflict management strategies through role-playing exercises.
Show steps
-
Identify common conflict scenarios and potential responses.
-
Pair up with a partner and assign roles for each scenario.
-
Act out the scenario, using effective communication and conflict resolution techniques.
-
Debrief and discuss the role-play, identifying areas for improvement.
Peer Support Group for Conflict Management
Show steps
Facilitates peer-to-peer learning and support, allowing participants to share experiences, strategies, and encouragement.
Show steps
-
Join a support group or create one with colleagues or peers.
-
Attend regular meetings and actively participate in discussions.
-
Share your own experiences and challenges with conflict management.
-
Offer support, advice, and encouragement to other members.
One other activity
Expand to see all activities and additional details
Show all four activities
Workplace Conflict Case Study Analysis
Show steps
Develops analytical and problem-solving skills by examining real-world conflict scenarios and proposing solutions.
Show steps
-
Research and select a workplace conflict case study.
-
Analyze the case study, identifying the key issues and stakeholders involved.
-
Develop and evaluate potential conflict resolution strategies.
-
Write a report outlining your analysis and recommendations.
Review Basic Communication Techniques
Show steps
Reinforces the importance of active listening, empathy, and assertive communication for effective conflict management.
Browse courses on
Communication Skills
Show steps
Show steps
Show steps
- Review materials on communication skills, such as books or articles.
- Practice active listening exercises, such as paraphrasing and summarizing.
- Identify opportunities to apply improved communication techniques in daily interactions.
Conflict Resolution Role-Playing Exercises
Show steps
Provides practical experience in applying conflict management strategies through role-playing exercises.
Show steps
Show steps
Show steps
- Identify common conflict scenarios and potential responses.
- Pair up with a partner and assign roles for each scenario.
- Act out the scenario, using effective communication and conflict resolution techniques.
- Debrief and discuss the role-play, identifying areas for improvement.
Peer Support Group for Conflict Management
Show steps
Facilitates peer-to-peer learning and support, allowing participants to share experiences, strategies, and encouragement.
Show steps
Show steps
Show steps
- Join a support group or create one with colleagues or peers.
- Attend regular meetings and actively participate in discussions.
- Share your own experiences and challenges with conflict management.
- Offer support, advice, and encouragement to other members.
One other activity
Expand to see all activities and additional details
Show all four activities
Workplace Conflict Case Study Analysis
Show steps
Develops analytical and problem-solving skills by examining real-world conflict scenarios and proposing solutions.
Show steps
Show steps
Show steps
- Research and select a workplace conflict case study.
- Analyze the case study, identifying the key issues and stakeholders involved.
- Develop and evaluate potential conflict resolution strategies.
- Write a report outlining your analysis and recommendations.
Career center
Learners who complete Introduction to Conflict Management will develop knowledge and skills
that may be useful to these careers:
Mediator
Mediator
A Mediator helps disputing parties reach an agreement. Conflict management is a core skill for Mediators. This course can help you develop the skills and knowledge you need to be an effective Mediator.
Arbitrator
Arbitrator
An Arbitrator resolves disputes between parties. This course can help you gain the skills and knowledge you need to be an effective Arbitrator. The course will help you understand the principles and strategies of conflict management, which can be essential for success in this role.
Negotiator
Negotiator
A Negotiator helps parties reach an agreement on a course of action. This course can help you develop the skills and knowledge you need to be an effective Negotiator. The course will help you understand the principles and strategies of conflict management, which can be essential for success in this role.
Human Resources Manager
Human Resources Manager
A Human Resources Manager oversees the human resources department of an organization and is responsible for a variety of tasks, including conflict resolution. This course can help you build a foundation in conflict management, which can be essential for success in this role.
Social Worker
Social Worker
A Social Worker assists individuals and families in coping with a variety of life challenges. Social Work often involves helping people manage and resolve conflicts. This course would help you gain a better understanding of conflict management principles and strategies, which could be valuable in your work with clients.
Psychologist
Psychologist
A Psychologist studies the human mind and behavior. Conflict management is a core skill for Psychologists. This course may help you develop the skills and knowledge you need to be an effective Psychologist.
Counselor
Counselor
A Counselor provides guidance and support to individuals and families. Conflict management is a core skill for Counselors. This course may help you develop the skills and knowledge you need to be an effective Counselor.
Police Officer
Police Officer
A Police Officer enforces the law and protects the public. Conflict management is a core skill for Police Officers. This course may help you develop the skills and knowledge you need to be an effective Police Officer.
Lawyer
Lawyer
A Lawyer represents clients in legal matters. Conflict management is a core skill for Lawyers. This course may help you develop the skills and knowledge you need to be an effective Lawyer.
Judge
Judge
A Judge presides over legal proceedings and makes decisions on cases. Conflict management is a core skill for Judges. This course may help you develop the skills and knowledge you need to be an effective Judge.
Teacher
Teacher
A Teacher educates students in a variety of subjects. Conflict management may be a helpful skill for Teachers. This course may help you develop the skills and knowledge you need to be an effective Teacher.
Emergency Medical Technician
Emergency Medical Technician
An Emergency Medical Technician provides emergency medical care to patients. Conflict management may be a helpful skill for Emergency Medical Technicians. This course may help you develop the skills and knowledge you need to be an effective Emergency Medical Technician.
Firefighter
Firefighter
A Firefighter extinguishes fires and rescues people from dangerous situations. Conflict management may be a helpful skill for Firefighters. This course may help you develop the skills and knowledge you need to be an effective Firefighter.
Sociologist
Sociologist
A Sociologist studies society and human behavior. Conflict management may be a helpful skill for Sociologists. This course may help you develop the skills and knowledge you need to be an effective Sociologist.
Anthropologist
Anthropologist
An Anthropologist studies human societies and cultures. Conflict management may be a helpful skill for Anthropologists. This course may help you develop the skills and knowledge you need to be an effective Anthropologist.
For more career information including salaries, visit:
OpenCourser.com/course/zj2tx6/introduction
Reading list
We've selected 11 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Introduction to Conflict Management.
Save
Provides a practical framework for negotiation and conflict resolution. It is particularly useful for understanding the different interests and perspectives of parties involved in a conflict.
Offers practical advice on how to handle difficult conversations, including how to prepare for them, how to stay calm and focused, and how to find common ground.
Provides a step-by-step guide to having crucial conversations, including how to identify and address the underlying issues, how to stay focused and respectful, and how to reach a mutually agreeable solution.
Introduces the principles of Nonviolent Communication, a communication style that emphasizes empathy, understanding, and respect. It is particularly useful for learning how to communicate in a way that reduces conflict and builds relationships.
This classic work on military strategy provides insights into the nature of conflict and how to resolve it. It is particularly useful for understanding the importance of planning, preparation, and deception in conflict management.
Save
This classic work on political theory provides insights into the nature of power and how to acquire and maintain it. It is particularly useful for understanding the darker side of conflict and how to deal with it.
This textbook provides a comprehensive overview of conflict resolution theory and practice. It is particularly useful for students who want to learn more about the different approaches to conflict resolution and how to apply them in different settings.
Provides a basic overview of conflict management. It is particularly useful for beginners who want to learn about the different types of conflict and how to resolve them.
This journal publishes original research on conflict management. It is particularly useful for scholars and researchers who want to keep up with the latest research in the field.
This journal publishes articles on conflict resolution practice. It is particularly useful for practitioners who want to learn about new approaches and techniques for resolving conflicts.
This journal publishes original research on peace and conflict studies. It is particularly useful for scholars and researchers who want to learn about the latest research on the causes and resolution of conflict.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/zj2tx6/introduction
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Rating
5.0
Effort
4 to 6 hours per week for 8 weeks
Level
Intermediate
Via
edX
Institution
Université catholique de Louvain
Instructor
Stéphanie Demoulin
Language
English
Transcript
English
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