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Managing Conflict Best Practices
Alice Meredith
Alice Meredith
This course will teach you skills to improve your conflict management competency.
Read more
This course will teach you skills to improve your conflict management competency.
Read more
This course will teach you skills to improve your conflict management competency.
We all know that workplace conflict happens, and ignoring it can be costly and harmful to the organizations where we work. While many people try to avoid conflict, business leaders and HR professionals know that conflict is normal and healthy. In this course, Managing Conflict Best Practices, you’ll learn to improve your conflict management competency. First, you’ll explore the difference between healthy and unhealthy conflict along with observation tips to best identify need. Next, you’ll discover mediation guidelines and frameworks that improve conflict resolution efforts. Finally, you’ll learn culture characteristic traits that help minimize conflict in the workplace. When you’re finished with this course, you’ll have the skills and knowledge needed to enhance your conflict management competency.
Register for this course and see more details by visiting:
OpenCourser.com/course/vyic1t/managing
What's inside
Syllabus
Course Overview
Improve Your Conflict Competency
Guidelines and Frameworks for Mediating Conflict
Culture Characteristics That Minimize Workplace Conflict
Read more
Syllabus
Course Overview
Improve Your Conflict Competency
Guidelines and Frameworks for Mediating Conflict
Culture Characteristics That Minimize Workplace Conflict
Read more
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Teaches problem-solving skills in conflict management
Taught by Alice Meredith, a seasoned professional in conflict management
Offers a framework for mediating conflict
Explores cultural characteristics that contribute to conflict
Emphasizes the importance of identifying and addressing conflict
Requires learners to have some experience in conflict management
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Save Managing Conflict Best Practices to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Managing Conflict Best Practices with these
activities:
Mediation Guidelines and Frameworks Tutorial
Show steps
Watch this tutorial to deepen your understanding of mediation strategies and frameworks, improving your conflict management skills.
Show steps
Conflict Management Networking Meetup
Show steps
Attend a networking event to connect with professionals in the field, share insights, and expand your knowledge of conflict management practices.
Browse courses on
Conflict Management
Show steps
-
Research conflict management networking events
-
Attend the event and engage with attendees
-
Follow up with connections made at the event
Workplace Conflict Management Poster
Show steps
Create a visual poster summarizing key conflict management strategies to strengthen your understanding and serve as a reminder in your daily work.
Browse courses on
Conflict Management
Show steps
-
Identify essential conflict management principles
-
Design a visually appealing poster
-
Display the poster in a prominent location at work
Two other activities
Expand to see all activities and additional details
Show all five activities
Simulated Conflict Resolution Practice
Show steps
Engage in simulated conflict resolution scenarios with peers to practice your negotiation and mediation skills.
Browse courses on
Conflict Resolution
Show steps
-
Review conflict resolution techniques
-
Role-play different conflict scenarios with peers
-
Receive feedback and adjust your approach
Workplace Conflict Resolution Competition
Show steps
Challenge yourself in a workplace conflict resolution competition to demonstrate your skills and gain valuable experience.
Browse courses on
Conflict Resolution
Show steps
-
Prepare for the competition by reviewing conflict resolution techniques
-
Participate in simulated conflict resolution scenarios
-
Receive feedback and improve your approach
Mediation Guidelines and Frameworks Tutorial
Show steps
Watch this tutorial to deepen your understanding of mediation strategies and frameworks, improving your conflict management skills.
Show steps
Show steps
Show steps
Conflict Management Networking Meetup
Show steps
Attend a networking event to connect with professionals in the field, share insights, and expand your knowledge of conflict management practices.
Browse courses on
Conflict Management
Show steps
Show steps
Show steps
- Research conflict management networking events
- Attend the event and engage with attendees
- Follow up with connections made at the event
Workplace Conflict Management Poster
Show steps
Create a visual poster summarizing key conflict management strategies to strengthen your understanding and serve as a reminder in your daily work.
Browse courses on
Conflict Management
Show steps
Show steps
Show steps
- Identify essential conflict management principles
- Design a visually appealing poster
- Display the poster in a prominent location at work
Two other activities
Expand to see all activities and additional details
Show all five activities
Simulated Conflict Resolution Practice
Show steps
Engage in simulated conflict resolution scenarios with peers to practice your negotiation and mediation skills.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Review conflict resolution techniques
- Role-play different conflict scenarios with peers
- Receive feedback and adjust your approach
Workplace Conflict Resolution Competition
Show steps
Challenge yourself in a workplace conflict resolution competition to demonstrate your skills and gain valuable experience.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Prepare for the competition by reviewing conflict resolution techniques
- Participate in simulated conflict resolution scenarios
- Receive feedback and improve your approach
Career center
Learners who complete Managing Conflict Best Practices will develop knowledge and skills
that may be useful to these careers:
Mediator
Mediator
Mediators play a crucial role in resolving conflicts and facilitating agreements. This course provides invaluable knowledge and skills for Mediators, including guidelines for mediating conflicts, techniques for managing difficult conversations, and an understanding of cultural nuances that can impact conflict resolution. By leveraging these insights, Mediators can enhance their ability to resolve disputes, build consensus, and restore relationships.
Human Resources Manager
Human Resources Manager
Human Resources Managers play a vital role in managing workplace conflict. This course aligns directly with their responsibilities by providing guidance on improving conflict management competency. The insights gained from the course can equip Human Resources Managers to effectively mediate conflicts, foster a positive work culture, and create a harmonious work environment.
Arbitrator
Arbitrator
Arbitrators facilitate the resolution of disputes outside of court. This course's focus on guidelines and frameworks for mediating conflict can be extremely valuable for Arbitrators. By understanding different mediation approaches, they can effectively resolve conflicts, find common ground between parties, and contribute to just outcomes.
Manager
Manager
Managers rely on conflict management skills to resolve disputes among employees and other stakeholders. This course's instruction on identifying healthy and unhealthy conflict, mediation techniques, and cultural traits that can minimize conflict can help managers improve their skills in this area. By refining these capabilities, Managers can effectively address conflicts, maintain positive workplace relationships, and foster a constructive work environment.
Counselor
Counselor
Counselors assist individuals and groups in managing personal and interpersonal challenges, including conflicts. This course offers valuable guidance on conflict management best practices that can directly support Counselors in their work. By understanding the dynamics of conflict, learning mediation techniques, and recognizing cultural factors, Counselors can enhance their ability to facilitate healthy conflict resolution, promote emotional well-being, and empower their clients to build stronger relationships.
Customer Service Manager
Customer Service Manager
Customer Service Managers frequently deal with conflicts in their interactions with customers and within their teams. This course aligns well with the skills and knowledge required for Customer Service Managers. The focus on improving conflict competency, understanding mediation techniques, and recognizing cultural influences can equip Customer Service Managers to effectively manage conflicts, maintain customer satisfaction, and build strong teams.
Consultant
Consultant
Consultants often work with clients to resolve conflicts and improve organizational performance. This course aligns well with the skills and knowledge required for Consultants. The focus on improving conflict competency, understanding mediation techniques, and recognizing cultural influences can equip Consultants to effectively assess conflict situations, develop tailored solutions, and guide clients towards positive outcomes.
Team Leader
Team Leader
Team Leaders play a crucial role in managing conflicts within their teams. This course provides guidance on conflict management best practices that can be valuable for Team Leaders. The focus on improving conflict competency, understanding mediation techniques, and recognizing cultural influences can equip Team Leaders with the skills to effectively resolve conflicts, build strong teams, and achieve team goals.
Sales Manager
Sales Manager
Sales Managers often encounter conflicts in managing their teams and interacting with customers. This course provides guidance on conflict management best practices that can be valuable for Sales Managers. The focus on improving conflict competency, understanding mediation techniques, and recognizing cultural influences can equip Sales Managers with the skills to effectively resolve conflicts, build strong teams, and drive sales performance.
Lawyer
Lawyer
Lawyers frequently encounter conflicts in their practice, both in and out of the courtroom. This course provides a solid foundation in conflict management principles and techniques that can be highly beneficial for Lawyers. The focus on guidelines and frameworks for mediation, as well as an understanding of cultural characteristics that minimize conflict, can help Lawyers effectively navigate disputes, build strong cases, and achieve favorable outcomes for their clients.
Project Manager
Project Manager
Project Managers often face conflicts in the course of their work. This course provides valuable insights into managing conflicts in a project management context. The focus on identifying healthy and unhealthy conflict, mediation techniques, and cultural influences can equip Project Managers with the skills to effectively address conflicts, maintain project timelines, and build strong team dynamics.
Operations Manager
Operations Manager
Operations Managers often encounter conflicts in managing day-to-day operations and coordinating with various departments. This course provides insights into managing conflicts in an operational context. The focus on identifying healthy and unhealthy conflict, mediation techniques, and cultural influences can equip Operations Managers with the skills to effectively address conflicts, improve operational efficiency, and build strong working relationships.
Social Worker
Social Worker
Social Workers often encounter conflicts in their work with individuals, families, and communities. This course can provide valuable insights into managing conflicts in a social work context. The focus on identifying healthy and unhealthy conflict, mediation techniques, and cultural influences can equip Social Workers with the skills to effectively address conflicts, promote constructive dialogue, and support positive outcomes.
Community Outreach Coordinator
Community Outreach Coordinator
Community Outreach Coordinators may encounter conflicts when working with diverse stakeholders and addressing community concerns. This course provides a foundation in conflict management principles and techniques that can be beneficial for Community Outreach Coordinators. The focus on guidelines and frameworks for mediation, as well as an understanding of cultural characteristics, can help Community Outreach Coordinators effectively resolve conflicts, build partnerships, and drive positive community outcomes.
Business Analyst
Business Analyst
Business Analysts may encounter conflicts when working with stakeholders to define and improve business processes. This course provides a solid foundation in conflict management principles and techniques that can be beneficial for Business Analysts. The focus on guidelines and frameworks for mediation, as well as an understanding of cultural characteristics, can help Business Analysts effectively resolve conflicts, facilitate stakeholder alignment, and drive positive business outcomes.
For more career information including salaries, visit:
OpenCourser.com/course/vyic1t/managing
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Managing Conflict Best Practices.
Save
This classic book on negotiation provides a framework for understanding the negotiation process and developing strategies for achieving win-win outcomes. It is particularly useful for learning how to manage conflict and reach agreements in a mutually beneficial way.
Save
Provides a comprehensive overview of conflict resolution. It is particularly useful for understanding the different types of conflict and developing strategies for resolving them.
Provides practical advice on how to have difficult conversations in a productive and respectful way. It is particularly useful for understanding the dynamics of conflict and developing strategies for resolving conflicts effectively.
Provides a practical guide to negotiation. It is particularly useful for understanding the different stages of negotiation and developing strategies for success.
Provides practical tools and techniques for having crucial conversations in a way that is productive and respectful. It is particularly useful for learning how to manage conflict and build relationships in challenging situations.
Provides a comprehensive overview of mediation. It is particularly useful for understanding the role of the mediator and the different stages of the mediation process.
Provides a comprehensive overview of cultural differences in the workplace. It is particularly useful for understanding how culture can impact conflict and developing strategies for managing it.
Provides a comprehensive overview of conflict resolution from a global perspective. It is particularly useful for understanding the different types of conflict that arise in different parts of the world and developing strategies for resolving them.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/vyic1t/managing
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Time
69 hours
Level
Introductory
Via
Pluralsight
Instructor
Alice Meredith
Language
English
Good to know
Teaches problem-solving skills in conflict management
Taught by Alice Meredith, a seasoned professional in conflict management
Offers a framework for mediating conflict
Explores cultural characteristics that contribute to conflict
Emphasizes the importance of identifying and addressing conflict
Requires learners to have some experience in conflict management
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