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Conflict Management Project

The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.

Upon completing this course, you will be able to:

1. Create a well organized and complete case study

2. Analyze key organizational issues with an integrated action plan for conflict resolution

3. Identify appropriate communication skills needed for conflict resolution skills

4. Present a portfolio that incorporates concepts learned throughout the Specialization

5. Reflect on what you've learned throughout the Specialization

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Syllabus

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This section will prepare you for your capstone project and final peer review. It will also answer any questions you might have about the project assignment, the grading rubric, and what you can expect in the upcoming weeks together.

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Read about what's good

what should give you pause

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Explores concepts from Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution

Enables the creation of a comprehensive conflict management portfolio that showcases core concepts and skills

Provides guidance for case study development, action plan creation, and effective communication strategies in conflict resolution

Offers the opportunity for peer review and feedback, fostering a collaborative learning environment

Facilitates reflection on key concepts learned throughout the Conflict Management Specialization

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Reviews summary

Practical application of conflict management skills

According to learners, the Conflict Management Project capstone provides a highly practical and rewarding opportunity to apply the concepts learned throughout the specialization. Students found the portfolio format effective for synthesizing prior knowledge and analyzing real-world conflicts, describing it as a strong culmination of their studies that helps consolidate learning and offers invaluable practical application. However, a recurring concern highlighted by many is the peer review system. Reviewers frequently noted issues with inconsistent feedback quality and unfair or frustrating grading by peers who sometimes seemed to misunderstand the rubric or project requirements. While the project itself is often praised for its structure and relevance, the peer evaluation aspect is seen as a significant weakness requiring attention. The course also demands a significant time commitment.

Requires considerable time and effort.

"It's a lot of work, but the practical application is invaluable."

"It's a significant time commitment, but worth it for the practical skills gained."

"I found the project required a substantial time investment to do it justice."

Structure helps organize analysis.

"The portfolio structure is well-designed and really makes you think critically about a real or hypothetical conflict."

"Building the portfolio is challenging but incredibly rewarding."

"The process of structuring the analysis in the portfolio was particularly helpful."

Effectively brings together prior learning.

"Absolutely essential culmination of the specialization! The project forces you to integrate concepts from Type of Conflict, Resolution, and Intercultural."

"A solid project that requires you to put in the effort to synthesize the material."

"It allows for deep diving into a conflict scenario... The process of structuring the analysis... was particularly helpful."

"This project really helped me consolidate everything I had learned in the previous courses of the specialization."

Excellent for applying specialization concepts.

"This capstone project was a great way to apply everything I learned in the previous courses."

"It's a lot of work, but the practical application is invaluable. I felt like I truly understood how to analyze and approach conflict management after this."

"A solid project that requires you to put in the effort... felt very professional and applicable to my work."

"worth it for the practical skills gained."

Peer feedback and grading inconsistent.

"My main issue was with the peer review process. Some peers gave thoughtful feedback, while others seemed to just click buttons without reading, leading to inconsistent grading. This aspect was frustrating."

"The peer grading is the biggest drawback. It's very subjective, and receiving low scores from peers who clearly didn't understand the rubric or my project was disheartening and felt unfair. This needs serious improvement."

"Was very disappointed by the peer review. My project... received inexplicably low scores from some peers with no useful feedback. The lack of instructor involvement... felt problematic."

"The peer review varied wildly in quality, some reviews were excellent, others were just a few words. Make sure you read the rubric carefully yourself, don't rely just on peer understanding."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Conflict Management Project with these activities:

Conflict Resolution Resources Compilation

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Gather and organize resources on conflict resolution to expand your knowledge.

Browse courses on Conflict Resolution

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Identify relevant resources on conflict resolution
Organize the resources into a compilation
Share the compilation with others

Review: Getting Past No by William Ury

Show steps

Read Getting Past No to enhance your understanding of the concepts covered in the course.

Show steps

Read the book
Summarize the key points of the book
Write a review of the book

Review Types of Conflict

Show steps

Bring back to mind the different types of conflicts to strengthen your understanding of the course materials.

Show steps

Summarize the different types of conflicts
Identify examples of each type of conflict

Five other activities

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Show all eight activities

Practice identifying roles in conflict

Show steps

Refine your ability to identify the various roles in conflict to enhance your understanding of the course material.

Browse courses on Conflict Resolution

Show steps

Choose a past conflict
Identify the different roles played by the participants
Analyze the impact of the roles on the conflict

Role-Playing Exercises

Show steps

Practice your conflict resolution skills through role-playing exercises to reinforce your understanding of the course material.

Show steps

Identify a conflict scenario
Develop role-playing exercises based on the scenario
Participate in the role-playing exercises
Reflect on the role-playing exercises

Communication Skills Portfolio

Show steps

Create a portfolio that demonstrates your understanding of the communication skills needed for conflict resolution.

Browse courses on Communication Skills

Show steps

Identify the key communication skills for conflict resolution
Develop examples of how you have used these skills in the past
Create a portfolio that showcases your communication skills

Attend Conflict Resolution Workshop

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Attend a conflict resolution workshop to connect with others and learn new techniques.

Browse courses on Conflict Resolution

Show steps

Research conflict resolution workshops in your area
Attend a workshop of interest
Network with other participants
Apply what you learned to your own work

Case Study: Analyze a Conflict

Show steps

Develop a comprehensive analysis of a conflict to apply the concepts learned in the course.

Browse courses on Case study

Show steps

Select a conflict to analyze
Gather data on the conflict
Analyze the conflict using the concepts learned in the course
Write a case study report

Career center

Learners who complete Conflict Management Project will develop knowledge and skills that may be useful to these careers:

Conflict Resolution Specialist

A Conflict Resolution Specialist helps resolve disputes between individuals or groups. This course can help you develop the skills needed to be a successful Conflict Resolution Specialist, such as the ability to identify and analyze conflict, develop and implement conflict resolution strategies, and facilitate communication between disputing parties. This course can help you build a foundation in conflict resolution and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Conflict Resolution Specialist

Mediator

A Mediator helps resolve disputes between two or more parties. This course can help you develop the skills needed to be a successful Mediator, such as the ability to facilitate communication, build consensus, and reach agreements. This course can help you build a foundation in mediation and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Mediator

Arbitrator

An Arbitrator resolves disputes between two or more parties by making a binding decision. This course can help you develop the skills needed to be a successful Arbitrator, such as the ability to understand and apply the law, conduct hearings, and write decisions. This course can help you build a foundation in arbitration and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Arbitrator

Negotiator

A Negotiator helps two or more parties reach an agreement. This course can help you develop the skills needed to be a successful Negotiator, such as the ability to communicate effectively, build relationships, and identify and resolve conflict. This course can help you build a foundation in negotiation and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Negotiator

Human Resources Manager

A Human Resources Manager oversees the human resources department of an organization. This course can help you develop the skills needed to be a successful Human Resources Manager, such as the ability to manage conflict, resolve disputes, and develop and implement human resources policies. This course can help you build a foundation in human resources management and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Human Resources Manager

Social Worker

A Social Worker helps people cope with personal and social problems. This course can help you develop the skills needed to be a successful Social Worker, such as the ability to provide counseling, resolve conflict, and advocate for clients. This course can help you build a foundation in social work and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Social Worker

Counselor

A Counselor provides counseling to individuals and groups. This course can help you develop the skills needed to be a successful Counselor, such as the ability to provide counseling, resolve conflict, and help clients develop coping mechanisms. This course can help you build a foundation in counseling and provide you with the skills you need to succeed in this field.

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Psychologist

A Psychologist studies and treats mental disorders. This course can help you develop the skills needed to be a successful Psychologist, such as the ability to diagnose and treat mental disorders, provide counseling, and resolve conflict. This course can help you build a foundation in psychology and provide you with the skills you need to succeed in this field.

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Consultant

A Consultant provides advice and services to organizations. This course can help you develop the skills needed to be a successful Consultant, such as the ability to analyze problems, develop solutions, and resolve conflict. This course can help you build a foundation in consulting and provide you with the skills you need to succeed in this field.

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Trainer

A Trainer designs and delivers training programs. This course can help you develop the skills needed to be a successful Trainer, such as the ability to develop and deliver training programs, facilitate learning, and resolve conflict. This course can help you build a foundation in training and provide you with the skills you need to succeed in this field.

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Teacher

A Teacher educates students in a particular subject area. This course can help you develop the skills needed to be a successful Teacher, such as the ability to develop and deliver lesson plans, manage a classroom, and resolve conflict. This course can help you build a foundation in teaching and provide you with the skills you need to succeed in this field.

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Project Manager

A Project Manager plans and executes projects. This course can help you develop the skills needed to be a successful Project Manager, such as the ability to plan and execute projects, manage teams, and resolve conflict. This course can help you build a foundation in project management and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Project Manager

Event Planner

An Event Planner plans and executes events. This course can help you develop the skills needed to be a successful Event Planner, such as the ability to plan and execute events, manage vendors, and resolve conflict. This course can help you build a foundation in event planning and provide you with the skills you need to succeed in this field.

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Nonprofit Manager

A Nonprofit Manager manages a nonprofit organization. This course can help you develop the skills needed to be a successful Nonprofit Manager, such as the ability to manage a nonprofit organization, raise funds, and resolve conflict. This course can help you build a foundation in nonprofit management and provide you with the skills you need to succeed in this field.

See salaries and explore the career path for Nonprofit Manager

Community Organizer

A Community Organizer organizes and empowers communities. This course can help you develop the skills needed to be a successful Community Organizer, such as the ability to organize and empower communities, resolve conflict, and advocate for social change. This course can help you build a foundation in community organizing and provide you with the skills you need to succeed in this field.

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Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Conflict Management Project.

Getting to Yes

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Classic in the field of negotiation and conflict resolution. It provides a framework for understanding the negotiation process and developing effective strategies for reaching agreement.

Getting to Yes: Negotiating Agreement Without...

Paperback

Getting to Yes: Negotiating Agreement Without...

Paperback

Getting to Yes: Negotiating Agreement Without...

Paperback

(Deutsch) Das Harvard-Konzept: Die unschlagbare Methode für...

Kindle Edition

Getting to Yes Negotiating an agreement without...

Paperback

(Español) Sí, de acuerdo [Getting to Yes]: Cómo negociar sin...

Audible Audiobook

Difficult Conversations

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Provides practical advice on how to have difficult conversations in a productive way. It covers topics such as how to prepare for a difficult conversation, how to stay calm and respectful, and how to find common ground.

Difficult Conversations: How to Discuss What...

Paperback

Constructive Conflicts

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Provides a comprehensive overview of conflict resolution models and methods. It valuable resource for anyone who wants to learn more about the field of conflict resolution.

Constructive Conflicts

Paperback

Constructive Conflicts: From Escalation to...

Paperback

Constructive Conflicts

Paperback

Constructive Conflicts: From Emergence to...

Kindle Edition

Intercultural Communication

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Provides an overview of intercultural communication and conflict resolution. It valuable resource for anyone who wants to learn more about how to communicate effectively with people from different cultures.

Intercultural Communication: A Contextual Approach

Paperback

The Way of the Warrior

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This ancient Chinese military treatise provides insights into the nature of conflict and how to resolve it. It valuable resource for anyone who wants to learn more about the strategic aspects of conflict resolution.

The Path of the Warrior Ornate Box Set: The Art of...

Hardcover

The Way of the Warrior: Deluxe Silkbound Editions...

Hardcover

The Way of the Warrior: The Way of the Samurai, The...

Hardcover

The Architects of Toxic Politics in America

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Provides a framework for understanding the different types of conflict and how to resolve them effectively. It valuable resource for anyone who wants to learn more about the dynamics of conflict.

The Architects of Toxic Politics in America

Paperback

The Architects of Toxic Politics in America: Venom...

Kindle Edition

Territory, War, and Peace

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Provides a practical guide to conflict management in the workplace. It covers topics such as how to identify and prevent conflict, how to resolve conflict effectively, and how to build a positive work environment.

Territory, War, and Peace

Kindle Edition

$$$

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